100 Uber Drivers Share Their Thoughts

As part of the 2018 Ridester Independent Driver Earnings Survey (RIDES Survey), we invited drivers to leave comments about anything they would like us to know in addition to their survey responses.  And they had a bunch of things they wanted to unload!

When you conduct a survey, it’s always interesting to invite people to write out and share their thoughts.  It gives you a more well-rounded view of their sentiments.

We gave drivers complete freedom to type as much or as little as they wanted.  We simply asked if there was anything else they’d like to share with us.  And we received hundreds of comments, mostly expressing frustration and to some extent anger about their work for Uber, and a few comments were actually positive.

These 100 comments are the most representative of all the comments as a whole.

(Please note that these comments are completely unedited.  You will see them as we received them directly from the drivers – typos and all).

  • Not worth the time after you figure out the expenses
  • Because of the miles per month, I can’t see how anyone could make a sustained income without outrageous hours
  • Uber doesn’t care about its drivers in out they only care about for passengers. Uber’s earnings have gotten so low it doesn’t even cover the cost to drive for them!!
  • I am retired, started driving for Uber about 6mos after retired really enjoy interacting with the riders, ridesharing is perfect way of making extra money for the retired person

 

  • Surge is a joke. You sit in it and never get one or you actually get one and it might say 1.8 but when you finish the trip it says 1.4 or 1.2. And then you look at what the fair actually cost and realize that even know Uber changed yours to a lower rate because of Real Time pricing that they still charge the customer the higher rate because the customer already agreed to it. And don’t get me wrong driving for Uber during the Spring Break and summer can actually be lucrative. But during the winter you got hundreds of drivers out here on the road working 12 hours a day to make $60 or $70 due to their oversaturation tactics.
  • Main problem with Lyft is that there are not enough ride calls to make it worthwhile.
  • MIT report is accurate
  • It’s honestly not a job to make a decent living however it’s a fun job

 

  • Raise your rates. You have the market cornered morons
  • Uber must give drivers more money by lowering service percentage or charge for extra passenger like taxis. They also need to raise the price for minimum fare because it makes the driver disappointed when he drove three to four miles to pick up a rider then drove him another two to three miles to make $2.85. And uber make more than driver on short trips, also uber need to stand behind the money producers (drivers).  Now it doesn’t matter if the driver rating is five stars and one rider complains about him uber believes the rider which is not fair. They should call the driver first and hear his side of story before make a decision.
  • Gas is getting crazy and you guys are doing nothing to help! We are guilty until proven innocent! This is America!! Quit with the BS about [improving] the app, it will not make us any more money. Raise the rates!
  • Too many drivers

 

  • I drive a long ways to make 4.00 on a delivery or carrying a passenger,It doesn’t cover. pay my gas so many times it has cost me,out of my pocket to work for Uber
  • I think Uber pool is a rip off for the driver to have a car full of people and make less than if he had one rider for the same distance. I also think .72 cents is too low for mileage , it should be at least $1.00.
  • Earnings are not fair. If passenger is quoted 10 miles 60 minutes. And driver using Waze does it in 8 miles 45 minutes, there should be either reimbursement to passenger, or net extra to driver. Just difference is taken by Uber. Sometimes I’ve seen my take-home as low as 50% of charge to passenger. $40 passenger paid, my take home is $22
  • Per mile fee and per min fee need to be dramatically increased

 

  • You run the wheels off your car and earn maybe enough to do the necessary repairs to keep your car on the road. The drivers do not share in the profits made by the owners of the corporation. They continue to find ways to take more and more of your money and bonuses for good performance do not arrive. Do not drive for these companies, they are just taking advantage of the poor.
  • Stop hiring all applications less drivers more ride’s keep drivers driving not waiting for an hour or more for ride
  • They need to figure out a way to pay their drivers better. They keep almost 50% of what my passengers pay and last weekend i made a measly $5 for an hour of my time. It covered my gas and i pocketed $3. It’s a ridiculous business model and they need to take better care of drivers before they have none.
  • Uber keeps pay us less and less.

 

  • For a Denali Xl $15-25 hr is not enough. Also the GPS in Boston is horrendous.
  • I have noticed that Uber and Lyft does NOT in fact, pay drivers 75%. It’s actually less than 50% of the total fare including taxes and fees. One of my receipts shows the rider was charged $6.90 and I got $3.15 of that. Certainly not 75%. So their basis of 75% of fares is an outright lie. They should be honest about this because riders think that for every $10 they get charged, the driver earns $7.50 of that. When in fact the driver actually earns about $4.75 of every $10 charged to every rider. Also, many riders have asked if there is a way they can choose their own driver.
  • Too MANY drivers, long hours waiting for a rider. Both companies are making everyday a lot of money but not the drivers.
  • Uber should be more proactive in encouraging riders to tip drivers. Uber take over 50% of what some riders pay. There should not be trips in which a driver only gets $3.00.

 

  • Need to raise rates
  • Whatever the customer is getting charged the driver should get their cut.
  • Money can be made with uber/rideshare but one must be creative and understand how to work the system. With that said, Ube and their competitors MUST raise their fees and our pay. Uber is significantly less money for the passenger than it is for them to take a taxi. Uber should be less than s taxi but by a little just to have the edge. I am confident that passengers would be fine with this as they would be saving a little money, but there is also a huge convenience. Uber in most cases is easier to hail than a taxi therefore quicker service. In the city itself pricing probably should come with a larger discount as it may be a bit easier to haul a taxi. Maybe pricing should be different in the suburbs
  • Uber should reward Drivers on the basis of how many years they’ve been driving or the number of trips made.

 

  • When I signed up I was told that 25 percent of my pay would be deducted for Uber. This changed recently and is close to 45 percent now and Uber just directed me to their website for explanation. I asked them why this was done even though I never signed a new pay agreement. Uber told me to go to the website for more information.
  • You need to change how the ride ends and let the driver close the ride so that you can ask the riders if they would like to add a tip and be able to add it right away. I am getting very tired of oh I will take care of you on the app 99% of the time it doesn’t happen . They are already getting a ride that is 70% cheaper than a taxi , they never have to wait more than 10-15 minutes for their ride but they don’t want to tip. I have had more people get sick in my car in the 11 months that I have been with uber than the 4 plus years driving taxi , it is a great concept for everybody but the riders don’t take care of your car or the drivers. 1 case in point I picked up a doctor at his winter home that he uses maybe a month a year 5 million dollar house take over 40 miles to the airport it would have been over 120 dollars in a cab more for a town car and he leaves a 2 dollar tip on a thirty dollar ride. I can see if they can’t afford to tip but most of them are buying bottle service for 300 dollars a bottle. Stars don’t buy gas. You really need to change how the app works and put control in the drivers hands
  • They need a driver limit. It’s now getting so saturated that people are starting to not drive anymore.
  • My only issue is XL is not included in bonus’ nor do we get long trip pickups or boost. I use more gas than a Prius why am I excluded from bonus boost long trip pickups. Lastly I would make much better now money if my truck didn’t hog it all up for gas

 

  • Why does Uber take more than 25%? It’s not fair to drivers to take that much of there money when we have to pay for oil changes tunes up and most of all the high dollar gas. Honestly I don’t Kno if I can continue to drive for Uber when I can’t afford the gas.
  • If your almost a 5 star driver you should get more then one or two rides an HR..or limit the amount of drivers in each city
  • Well when I started back in December of 2015 I was bringing home well over $1,000 a week mind there are taxes fuel tires oil changes Bridge tolls and we don’t get compensated for that that comes out of our pocket it was doable back when I first started but now it’s like very discouraging and sometimes I wonder why I just keep doing it I do it for extra money basically retired they could give some of the older drivers with higher ratings a better pay but they’re just get them they really don’t care about people
  • After 1 year of driving it appears to me the only thing over cares about is making more money for the future IPO. They don’t care enough about drivers.

 

  • The pay isn’t near what I need. The time and money that goes into doing this is not worth it at all. In some cases you spend more money then you make
  • uberEATS major logistics problems: Parking to pick up food, then deliver to customer (find second parking spot). Doesn’t make financial sense
  • I fell that the “surge” map is often wrong when it comes to Uber. Many times I’ve been looking at the map and it was showing surges of 2.5+ in the area I was driving when a ride request came in exactly where I was and no surge pricing was given to me.
  • How does spending the effort and time filling out this survey help me at all? 🙁

 

  • Would like the technical support team not give run around answers to issues that arise. All responses are scripted.
  • Uber is exploiting the people who drive for them like nothing I’ve ever seen. They are taking way too much of a cut for themselves out of the rides that we provide. They have made no allowance for the fact that gas prices have gone up they do not care. What we get paid is absolutely pathetic and unacceptable but I am desperate right now so I do it to try to get caught up on some things because I’m by myself. I also am absolutely disgusted and the absolute lack of care or safety that they provide for their drivers, allowing app owners to let anyone and everyone use their app and or order rides for anyone and everyone using their app. I had a request for a ride pick up at a bar one day I get there and the owner of the app who ordered the ride is escorting a very drunk man to my car, doesn’t even really know the man only just happened to start talking to him in the bar and thought he was being a really great citizen by ordering this man a ride using his app so I was expected, me a woman, was expected to take this man very drunk man in my car that the requester himself doesn’t even know from Adam and no one, not Uber, not me not the ride requestor knows anything about this man! So I refused the ride. They need to take more consideration for our safety by stop letting app owners to order rides for other people! I think everyone and anyone who wants to use Uber should be required to have an app of their own with ID downloaded just like we have to do. They should have to download their driver’s license or I.d. and they should have to download a picture of themselves so that we know and we can match the person who comes to try to get in our car with the picture that’s on their profile. It would be so easy for Uber to do this it would also cut down on possible criminals and or Shady people trying to use the services but because Uber is so greedy they don’t want to do anything that would cause anyone to stop using their services even if it puts drivers in potential Danger. I find this to be absolutely disgusting and unacceptable but because I’m so desperate right now I do it anyway and I take measures myself to be cautious about who I let in my car but you can only do so much when it would be so very easy for anybody to maneuver their way to use our services without having to download any of their information. Uber knows that they have us by the balls, they know this, they know that it’s desperate people who drive for them right now because only a desperate person would drive under these conditions.
  • I wish for the short distance fare ubber charge more and for the safety of the driver i hope ubber provide a dash cam or some type of protection. And give more incentives or some kind of protection
  • Uber is using drivers as modern slave …

 

  • I’m quitting driving except on big surge nights. With the terrible rates Uber pays drivers and the increase in gas cost, I lose money to drive without a big surge occurring. Uber needs to significantly raise rates for drivers and limit the number of drivers in a market. During summer, so many students enter the market that it completely stops being possible to get consistent rides.
  • Yes, Uber don’t really care for the drivers. I have been working for them for close to two years. And we are working harder for less money!! When I first started driving for Uber. The Basic rate we where getting for driving was $1.10 per mile and 10 cent’s per minute. And now Uber has dropped the rates to $0.75 cents per mile and $0.07 cents per minute! And yet they continue to rise their booking fees and keeping more profits for themselves.
  • Rides out of my zone, where I can’t pick up a rider, or get reimbursed to return to my zone are unfair, and they need to pay more for them, or inform me that’s what the ride will be, so I can turn it down before rider is in my car
  • Totally incompetent. And I’d like to know how they get off taking both a percentage and a service fee.

 

  • Our cars break down. We buy gas insurance, we drive stupid hours ,i used to drive as much as i could till they lowered the price 3 times now its easy to find another job that pays 9 bucks an hour and that’s what i make after expenses if you want good drivers you need to pay better
  • Most people tip cabbies! Pool riders are looking for cheap rides, I turn them down. I have a $41,000 Sedona Van, 20 mpg, never received a $1.00 tip. I fell used on Pool trips!
  • Pay needs to be increased greatly. You receive almost nothing in tips. I planned to work more hours but it hardly seems worth it.
  • Uber needs to pay more to its driver’s, another 5% would be nice and it would not break their bank. UberX being the most popular economy really needs a lift for its drivers

 

  • Passenger should be required to input how many additional “riders” are with them, also if they have an animal. Also the destination should be on the screen the entire time as a from -> to, (kind of thing), I understand that Uber believes that doing so will make more drivers less likely to accept trips however, it will actually put the right driver with the right passengers A LOT more often and you will see more repeat business from good experiences and drivers who stay driving longer due to their happiness with feeling comfortable with what they’re doing at the time since we drive on our own time.
  • I think Uber is just another junk big business who only cares about its self. Not about the people who are making them rich
  • improve your navigation system. increase driver pay. increase driver support access. demonstrate ethics at the corporate level.
  • Expresspool and uberpool are a drivers nightmare..50 cents per additional pax is a joke.

 

  • Uber is unfair to it’s drivers in how it takes 60 percent of the ride in short trips.
  • Adjust earnings by price of gas. I’m not making anything.
  • It’s all about strategies and planning to maximize profits
  • Uber and Lyft are doomed to fail. They both put extraordinary profits over people , They take advantage of the working poor, and a full time income is impossible and well below the federal minimum wage.

 

  • When I first started driving for Uber almost two years ago. I made 75%of the fare. Now that is not the case. For example, I had a fare that the client paid $36.03 and I received $20.98 . This equates out to 58%.
  • It would be nice to know where you are going before you accept a trip.
  • Too many drivers, pay too low.
  • I have no complaints. I go out as often as I need to, and it helps me to pay some bills. I am on SSDI and my husband passed away so I don’t make enough to pay all my bills

 

  • N0 they promised me a 500 hundred dollars sign up bonus and after I completed 150 ride I was suppose to receive a 1000 dollar bonus because they give u 3 months to complete 150 rides I completed 485 rides I’m 2 months uber isn’t honest to their drivers
  • frustrated with the customer service giving me generic answers, frustrated on how Uber decides how much it’s service fee will be and takes sometimes half of my earnings for that trip
  • Uber support is pathetic – they speak broken English – and are definitely not technical or any other kind of support. A company this large should invest in a support system where they at least speak English
  • My concern from the start has been “will my Uber earnings be high enough to replace my Cadillac XTS before it wears out?” Sadly, no.

 

  • Uber saved my life when I needed it most. I’m very loyal to Uber just for that. I am driving less and less because as I weigh the time and expenses versus the income it’s basically a wash. I do enjoy driving and meeting people and have experienced some amazing human connections. I’ve had people in tears as they tell me their life stories, I’ve had passengers hug me thanking me for listening. I’ve given financial and career advice to young men just starting out. It’s just an amazing thing. I’m proud to be part of it. Yes, I wish it paid more, but I thrive on the adventure of it. Even the bad rides I learn about how to react.
  • Uber is a great way to make some extra cash and it be available to you right away. I started without having too high of expectations, and besides some quirks in the Uber maps, I can say that I like working for this company. It’s a great fit for my life at this time.
  • I think that drivers deserve a more equitable share of the fares they earn. I notice that sometimes they take 20% and sometimes they take 80%. We deserve 50% at a minimum.
  • I’ve noticed that when my rating is very high, I get longer rides from Uber, there have been several nights that most, if not all, were long rides.

 

  • Too many recent chnges that hurt the market with no driver benefit.
  • The customer service agents send the same 3 canned responses to a question or complaint then block drivers follow up. One can’t escalate to a manager. They basically ignore what you say and shut you down. They won’t pay you for a 2nd or 3rd pool passenger’s ride retrospectively if you swiped their ride finished my accident (there’s no undo button) even though the app shows you dropped them off. I drove from the loop to 47th street and didn’t get paid. The new thing they do is block riders from choosing a specific destination. I have a screenshot.
  • Taking away surge has destroyed the business.
  • Passenger profiles should have rider photos and better rating info when pinging for rides.

 

  • Uber usually rakes in half of the earnings per trip for mid range drIves. If I give a $12 ride (passengers rate) I receive a little more than $6 and uber nets $5.60ish. Of course they supply the platform to us, but they aren’t paying for the maintenance of my vehicle, or my fuel. Those times when it’s dead and I get a 15+ minute pickup and they say pickup premium likely I haven’t seen an increase in pay. So that’s a good half gallon of gas to take someone two miles up the road for a whopping $3! But the gas cost me $2.60 per gallon, so that $3 becomes $1.70 and then I’m in the middle of nowhere and have to go back to a better area that isn’t in the boonies 10 miles. Well now that $1.70 is down to 30 whole cents! This doesn’t mean uber can’t make a profit, they should, but so should the drivers, they’re the ones earning uber it’s fortune. Without drivers uber is as useful as an empty stapler.
  • Make tipping and ratings more visible to the customers, as about 50% don’t even rate trips.
  • Pay us a little more, show us the destinations before we start the trip.
  • Uber operates as pyramid of people who don’t know how expensive it is to wear out a car yet.

 

  • Uber must address rising fuel costs for drivers asap
  • Your survey should include the question, “how many miles did you put on your vehicle to your week’s pay?” Then you can deduct a reasonable estimate of operating costs per mile driven to arrive at the hourly rate of pay being received by the driver.
  • Uber needs to raise fares for drivers
  • In Phoenix, AZ, Uber could increase the per mile rate by 50% and STILL be cheaper than cabs. Also, the wait time charged needs to be increased by at least a factor of 10 … as it is, it doesn’t pay to wait for someone at a fast-food restaurant or convenience store as you get paid virtually nothing for doing so.

 

  • Uber has raised the rate to the Riders twice within a year but hasn’t raised the amount which the driver gets paid.
  • Tell also dont make the passenger provide any real information before getting an account. This is extremely unsafe because if they do something there is no why to find them and with no background check it can put the driver in danger.
  • Uber and lyft need to set higher quality standards for drivers cars signing up thiers way too many drivers on the road with hooptie clunker cars. No one driving a car more than 10 years old should be on the road driving for uber of lyft period. Also the rates should be no less than a dollar a mile in all markets this is crucial. This would give passengers a better ride experience and help cover our maintance costs currently 60 cent a mile in the houston market doesnt cover my maintance costs on any vehicle. I often hear this from passengers that thier drivers are driving shitty cars and they treat your good driver cars like shit because the cheap fares attract ghetto passengers with no respect for our property youll loose more quality drivers if this trend does not change im already looking for alternative jobs myself and i have a nice car, im not going to trash it for 60 cent a mile and 12 cent a min with a ton of dead miles i not being piad for to get back to hotspot areas to get pings. Lets make the rideshare business have a respectable living wage again.
  • Uber needs to increase the pay for the drivers more so than what they originally started for those of us that are using our own personal cars to do these trips to pick up our customers granted we know that what we were signing up for but the fuel rewards discount even the discounts for getting maintenance on your car or not enough newer cars are more expensive to maintain than before so pay should reflect on that

 

  • Uber doesnot help with incidental operating expenses and the wear and tear on the vehicle . I feel like I am trading the equity of my vehicle after rxpenses. Thousands of miles, tires, alternators, brakes, batteries, all get worn down and passengers who do damages. But you need money to live so you keep going in s vicious cycle. I like the freedom and enjoy the people and the driving (1600 trips) and some crazy stories, too. I dont know how long I will he able to keep going its very close to not making money at all ( my first uber vehicle was stolen and totaled, not covered by rideshare insurance, so as of 10 months, im still not in a profit . But I try every day for the best! Im going to pick up more hours at my other jobs and try to work something up. Sometimes tho its pretty good. Its not all bad, but in the end im questioning its real profitability.
  • Once ride requests are accepted, drivers should get paid from the minute it is accepted
  • So many riders do not tip. Uber should do more to encourage and promote tipping.
  • Dont charge enough and fees are way to high. Nearly 40% avg

 

  • They need to have a better mapping systems
  • I’m sick of half or more of what the rider pays going to Uber. I front the lions share of expenses!
  • What makes me sick is the passengers complaints about the most stupidest thing and then we get are ratings lower
  • When I call Uber support I get canned responses and they take no responsibility for application issues, it’s always my fault and the issue is never made right on my end

 

  • The amount a driver earns for short distances and cancelations should be increased to at least $5.00 flat. I’ve driven 20 mins to drop off a customer 4 minutes away, I used more gas than it was worth to pick up the passenger. The Uber apps is horrible and needs to be upgraded. It’s embarrassing and bad customer service when the app isn’t working properly or giving the correct directions. There needs to be a working link to sign up for LAX
  • I, feel thAt the company is only concerned about the passenger and the money. They do not have any concern about the Driver. There should be better options to protect the drivers
  • Pay and treat us more decent
  • Sometimes driving isn’t worth what they pay us. We burn more gas than what we make.