Amazon Flex Delivery Types: Warehouses, Food and More

Signing up to drive for Amazon Flex is not quite as easy as filling out a form. Drivers looking to maximize delivery income must select the correct type of warehouse that best fits their preferences and needs.

In today’s guide, we’ll be going through the different types of Amazon Flex delivery types to help you make the best decision on which one to sign up for.

Amazon Flex Delivery Types

There are four different outlets that you may deliver through as a Flex driver.

Amazon Logistics (AMZL)

The most common assignment for Flex is logistics. When you deliver for AMZL, you will be making deliveries for the regular, 2-day, and same day shipping options.

In this version of Flex deliveries…

  • Blocks vary widely
  • Deliveries occur between 8am and 9pm
  • May either get a small amount of packages far away from the distribution center, or a large amount nearby
  • Route lengths and volumes are determined by a computer
  • A high number of late deliveries could be cause for deactivation

Most of these blocks take place during the daytime, and many times, customers aren’t home when the delivery is made. If you believe the package is susceptible to theft, you must take extra care to deliver the package safely.

You do have the option of delivering to the back door, but only when it is easily accessible. If it doesn’t appear that the package will be safe, then you must return the package to the DC at the end of your route. Otherwise, when the route is finished, you are able to pick up another block or simply close the app and continue with your day.

Amazon Logistics drivers do not receive tips on a regular basis. Sometimes a customer may wish to tip you in person but other than that rare occurrence, tipping is not available to logistics drivers.

Although you may make more money on a single block with a tipping Flex program, blocks are much easier to pick up with logistics. If you wish to do Flex on a near full-time basis, logistics is your best option.

Prime Now

Prime Now is the rapid delivery service offered by Amazon.

  • Customers are able to request delivery within one hour for a fee, or a two-hour block later in the day
  • Delivery blocks become available based on demand
  • There is a high amount of competition for these types of blocks
  • Deliveries are time-sensitive. Deactivations occur for too many late deliveries

Flex drivers for Prime Now, when arriving at the DC, will either receive a route based on a 2-hour delivery time frame or 1-hour. Deliveries are usually much farther apart compared to logistics, and it’s not out of the ordinary for a driver to driver more than 100 miles to complete a 2-hour block of deliveries and return to the DC.

Also included with Prime Now are perishable and alcohol deliveries, requiring a person present to receive the package. These types of items are delivered in disposable insulated bags and often an ice pack is present to maintain a cooler temperature.

If a delivery contains alcohol, the driver MUST check identification. Alcohol delivery is only available in select markets, but could easily expand due to popularity.

One difference with Prime Now deliveries is if you have more than thirty minutes left in your block time, you may be directed to return to the DC and possibly receive another route.

In addition to the base hourly rate, Prime Now drivers receive tips on a regular basis. Tips are auto-filled by Amazon at the time of purchase but customers have the availability to change the tip amount up to 24 hours after the delivery. Payments for blocks can be delayed while tips are finalized.

Since customers are able to choose the delivery time, most deliveries take place when the customer is present. It is less likely that packages are stolen when delivering for Prime Now. If you believe the packages are at risk for theft, return the packages to the DC.

Amazon Fresh

Amazon Fresh is a grocery delivery service and is relatively new in most markets. It was in testing for many years in Seattle before expanding.

  • Customers have the option to choose same day or next day deliveries
  • Deliveries can be “attended” or “unattended” depending on customer preference
  • Service was created to directly compete with PeadPod, InstaCart, and Shipt
  • Only available in select markets currently, but expected to expand quickly because of Whole Foods acquisition

Although this service is currently still in it’s early stages, Amazon has also created some brick and mortar sites for grocery pick up. At these locations, employees will load the groceries into the trunk for the customer. This service is being tested but is not showing great promise.

Amazon Fresh deliveries can also be a more customer service oriented type of Flex delivery. In most cases, interaction with customers is limited but with attended Fresh deliveries you may be asked to deliver groceries into the kitchen.

Drivers can choose not to enter homes if they believe it would be unsafe. It’s up to you what services you provide to the customer but remember that a customer has the ability to modify a tip after you’ve made the delivery.

If a delivery is requested to be unattended, leave the packages in a safe location as best as you can. If the delivery will not be safe, do your best to contact the customer and work out a solution. If no solution can be decided upon, then return the delivery to the DC.

**Note:  Many times, Fresh deliveries can be very large deliveries, so investing in a foldable cart will be incredibly helpful.

The best part of driving for Amazon Fresh versus Shipt or InstaCart is you never have to do the shopping for the customer. The order is packed and ready to load when you arrive at the DC, allowing you to get to the customer quickly.

Amazon Restaurants

To compete with Doordash, Postmates, and UberEats, Amazon created their restaurant delivery service. It is sometimes referred to as “Hot Wheels”. This service provides hot food delivery to customers from local restaurants.

  • This service works similar to UberEats or DoorDash
  • Drivers have the option to pick up restaurant blocks
  • Restaurant blocks are usually offered in 2-hour increments
  • Guaranteed to make at least $18/hr, even if you receive no delivery assignments

When a customer orders food using this service and you are near the pickup location, the delivery will be assigned to you. You may also receive additional delivery assignments while on your current assignment.

This type of Flex delivery is more customer service oriented than logistics or Prime Now. All restaurant deliveries are attended deliveries, so if a customer is not available to accept the delivery, you must do your best to contact the customer. If you are unable to get in touch with the customer, you will need to call support.

Often, the customer will provide instructions which you must do your best to follow. In most cases the requests are simple and easily completed.

It also doesn’t hurt to grab some of the available condiments to include with the delivery in case the customer forgot to request them specifically. It’s important to remember that tips are available for Flex drivers making restaurant deliveries so providing excellent customer service can only benefit you.

My Take

Overall, Amazon is doing a great job of offering new earning opportunities for drivers. Whether you’re delivery packages or food, Amazon Flex deliveries are a great way to earn extra income.

Which type of Amazon delivery service is your favorite? How do you maximize earnings for each one? Let us know in the comments below!

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