Amazon Flex Delivery Types: Warehouses, Food and More

It’s the age of on-demand drivers. Uber, Lyft, and Postmates are just a few examples of brands that have strived to make the customers’ experience of doing a task, seamless and quick, and in turn has provided independent contractors, like you, with amazing opportunities to earn supplement income at your own time.

The only problem is that these oversaturated platforms are brimming with competition. So, new and old drivers find it a lot harder and longer to see any significant returns. Amazon Flex though is relatively new and is still expanding to cities throughout the US, opening new doors of revenue for on-demand drivers.

Even if you already drive for Uber, Lyft or other such platforms, signing up for Amazon Flex will help keep your side income growing on days where revenues from those other platforms are slow. Their website states that drivers can make up to $18-$25 per hour by delivery Amazon packages- that’s pretty competitive and higher than average that what similar companies offer.

This article will cover in-depth, the different delivery types you can sign up for as an Amazon Flex driver. Registering to drive for Amazon Flex is not quite as easy as going to Amazon.com, filling out a form and downloading the Amazon flex app. Drivers looking to maximize delivery income must select the correct type of warehouse that best fits their preferences and needs.

Amazon Flex Delivery Types

There are four different outlets that you may deliver through as a Flex driver.

Amazon Logistics (AMZL)

The most common assignment for Flex is logistics. These are Amazon Prime and traditional Amazon packages that come in boxes. When you deliver for AMZL, you will be making deliveries for the regular, 2-day, and same day shipping options.

In this version of Flex deliveries:

  • Available block length vary widely, but they are usually between 3- to 6-hour blocks
  • Deliveries occur between 8 am and 9 pm
  • May either get a small number of packages far away from the distribution center or a large amount nearby
  • Route lengths and volumes are determined by a computer
  • A high number of late deliveries could be cause for deactivation

As an Amazon logistics delivery partner, you can expect to deliver anywhere between 30-70 packages, over 20-50 stops throughout your shift. Because the size of the boxes may vary, sometimes a car will suffice to carry the load but if there are many bigger packages, then a vehicle with more room will be needed.

Most of these blocks take place during the daytime, and many times, customers aren’t home during delivery. If you believe the package is susceptible to theft, you must take extra care to deliver the package safely.

You do have the option of delivering to the back door, but only when it is easily accessible. If it doesn’t appear that the package will be safe, then you must return the package to the DC at the end of your route. At the end of your route, you can either pick another block or simply close the app and continue with your day.

Amazon Logistics drivers do not receive tips on a regular basis. Sometimes a customer may wish to tip you in person, but other than that rare occurrence, tipping is not available to logistics delivery drivers.

If you sign up for Amazon Logistics, you will be staged at a local warehouse. This is where you receive the route and the packages you need to deliver. Every warehouse has its own shift schedule but most of them have a few blocks available in the mornings and another one in the afternoon.

Although you may make more money on a single block with a Flex program with tipping options, blocks are much easier to pick up with logistics. If you wish to do Flex on a near full-time basis, logistics is your best option because other flex blocks aren’t always available. But if you live in a very busy city with congested roads where its nearly impossible to make 20-50 stops to deliver more than 50 packages, then driving for Amazon logistics may not be the best option for you.

 

Prime Now

Prime Now is the rapid delivery service offered by Amazon.

  • Customers can request delivery within one hour for a fee, or a two-hour block later in the day
  • Delivery blocks become available based on demand
  • There is a high amount of competition for these types of blocks
  • Deliveries are time-sensitive. Deactivations occur for too many late deliveries

Flex drivers for Prime Now, when arriving at the DC, will either receive a route based on a 2-hour delivery time frame or 1-hour. Deliveries are usually much farther apart compared to logistics, and it’s not out of the ordinary for a driver to drive more than 100 miles to complete a 2-hour block of deliveries and return to the DC.

Also included with Prime Now is perishable and alcohol deliveries, requiring a person to be present to receive the package. These types of items are delivered in disposable insulated bags, and often an ice pack is present to maintain a cooler temperature.

If a delivery contains alcohol, the driver MUST check identification. Alcohol delivery is only available in select markets, but could easily expand due to popularity.

One difference with Prime Now deliveries is if you have more than thirty minutes left in your block time, you may be directed to return to the DC and possibly receive another route.

In addition to the base hourly rate, Prime Now drivers receive tips on a regular basis, and they get to keep 100% of what they receive. Tips are auto-filled by Amazon at the time of purchase, but customers have the availability to change the tip amount up to 24 hours after the delivery. Payments for blocks can be delayed while tips are finalized.

Since customers choose the delivery time, most deliveries take place when the customer is present. It is less likely that packages are stolen when delivering for Prime Now. If you believe the packages are at risk for theft, return the packages to the DC.

Amazon Fresh

Amazon Fresh is a grocery delivery service and is relatively new in most markets. It was in testing for many years in Seattle before expanding.

  • Customers have the option to choose same day or next day deliveries
  • Deliveries can be “attended” or “unattended” depending on customer preference
  • Service was created to directly compete with PeadPod, InstaCart, and Shipt
  • Only available in select markets currently, but expected to expand quickly because of Whole Foods acquisition

Although this service is currently still in its early stages, Amazon has created some brick and mortar sites for grocery pick up. At these locations, employees will load the groceries into the trunk for the customer. This service is being tested but is not showing great promise.

Amazon Fresh deliveries can also be a more customer service oriented type of Flex delivery. There are two modes of delivery options available with AmazonFresh:

1. Attended delivery– This is where you deliver the package to the customer in person within an hour. These deliveries come in paper bags and can be left with the doorman if needed. Usually, the customer will have delivery instructions under the order page, so just follow that.

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In most cases, interaction with customers is limited, but with attended Fresh deliveries you may be asked to deliver groceries into the kitchen.

Drivers can choose not to enter homes if they believe it would be unsafe. It’s up to you what services you provide to the customer but remember that a customer has the ability to modify a tip after you’ve made the delivery.

2. Doorstep delivery– This type of delivery option is available in all location that offers AmazonFresh. The packages come in temperature controlled totes and should be left at the doorstep within 2-3 hours.

This option isn’t available in dorms, or in gated places are code restricted. Also, if a delivery is requested to be unattended, leave the packages in a safe location as best as you can. If you think leaving the delivery unguarded is not safe, do your best to contact the customer and work out a solution. If no solution is reached, return the delivery to the DC.

**Note:  Many times, Fresh deliveries can be very large deliveries, so investing in a foldable cart will be incredibly helpful.

The best part of driving for Amazon Fresh versus Shipt or InstaCart is you never have to do the shopping for the customer. The order is packed and ready to load when you arrive at the DC, allowing you to get to the customer quickly.

Amazon Restaurants

To compete with Doordash, Postmates, and UberEats, Amazon created their restaurant delivery service. Sometimes referred to as “Hot Wheels”, this service provides hot food delivery to customers from local restaurants.

  • This service works similar to UberEats or DoorDash
  • Drivers have the option to pick up restaurant blocks
  • Restaurant blocks are usually offered in 2-hour increments
  • Guaranteed to make at least $18/hr, even if you receive no delivery assignments

When a customer orders food using this service, and you happen to be near the pickup location, the delivery will be assigned to you. You may also receive additional delivery assignments while on your current assignment.

This type of Flex delivery is more customer service oriented than logistics or Prime Now. All restaurant deliveries are attended deliveries, so if a customer is not available to accept the delivery, you must do your best to contact the customer. If you are unable to get in touch with the customer, you will need to call support.

Often, the customer will provide instructions which you must do your best to follow. In most cases, the requests are simple and easily completed.

It also doesn’t hurt to grab some of the available condiments to include with the delivery in case the customer forgot to request them specifically. It’s important to remember that tips are available for Flex drivers making restaurant deliveries so providing excellent customer service can only benefit you.

Requirements to be an Amazon Flex Driver

Regardless of which Amazon flex service you sign up for, all of them will require you to have these three things:

1. Smartphone–  An Android or iPhone will do. You essentially need a smartphone to access the Amazon Flex app. With Android phones, they need to be 5.5 or newer with RAM of 2GB or more, GPS location services and camera with flash; for Iphone users, an Iphone 5 or higher with iOS 10 or higher is acceptable too.

2. Vehicle– You can generally use any car that’s safe to carry the packages. If you drive for Amazon logistics, you should have a 4 door sedan, or larger vehicles like truck with covered bed (to protect packages during inclement weather), a van or SUV. This is because the size of packages are much bigger than what you may carry with Amazon prime now, Amazonfresh or Amazon Restaurant.

Smaller cars should be fine for other Amazon flex delivery types. They even allow bicyclists to deliver orders in some areas. If you plan to deliver using a bicycle, make sure that it’s in good condition, has a basket and helmet, and adheres to your city and states’ safety requirements.

Motorized bicycles, scooters and motorcycles aren’t allowed.

Note that if you don’t own a personal vehicle, you can use a borrowed or rented car to make these deliveries, provided you have all the necessary authorization like permits, insurance, and license. At this time, the model or age of the car you use doesn’t matter.

3. Background Checks– After you sign up for Amazon flex, you will be asked basic questions about yourself to gather enough information for a criminal and motor vehicle background check. They basically scan your records for felonies, theft, violence and other major convictions till 7 years back. This process can take up to 5 business days. If you find yours taking longer than 5 days, use this phone number to call Amazon Flex Help Center-1-877-212-6150, or email them at amazonflex-support@amazon.com

To start the application process, you can either download the flex app, or go to flex.amazon.com.

Where is Amazon Flex available?

Amazon is constantly expanding its flex delivery options throughout United States, but currently they are available in major areas like San Francisco Bay, Houston, Austin, Los Angeles, Las Vegas, Sacramento, Orlando, Stockton, New York, San Diego, Chicago, Dallas- Ft. Worth, Baltimore, Miami, Kansas, Tampa, Philadelphia and more.

To see the full list, and to check if its available in your area, go to: flex.amazon.com/about

My Take

Overall, Amazon is doing a great job of offering new earning opportunities for drivers. Whether you’re delivery packages or food, Amazon Flex deliveries are a great way to earn extra cash. The only downside to Flex is that the shifts aren’t guaranteed, but using it along with other on-demand gigs is a great way to add to that extra cash you are already making from other similar services.

Which type of Amazon delivery service is your favorite? How do you maximize earnings for each one? Let us know in the comments below!

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