Contacting Driver Support
Amazon Flex assists with deliveries, app issues, and block schedules. Reach out for immediate guidance.
Driver Support Number
Reach Amazon Flex directly at 888-281-6906 from 8 A.M. – 9 P.M. PT.
Send detailed queries or concerns to [email protected]; expect a 3-5 day response time.
App & Delivery Issues:
For app malfunctions or delivery challenges, contact support for resolutions and clarifications.
- How to Contact Amazon Flex Support
- What Is the Amazon Driver Support Number?
- 6 Issues Amazon Flex Support Can Solve
- How To Fix the Most Common Flex Account Issues
- There’s Always Help on Standby
How to Contact Amazon Flex Support
You can contact driver support by email, calling through the app, or directly calling the driver support hotline. Which one you choose will depend on the nature of your problem, which we dive into in the next section.
What Is the Amazon Driver Support Number?
There are two Amazon Flex support phone numbers: (877) 212-6150 and (888) 281-6901. Make sure to save these numbers in your contacts — you’ll need them if your Amazon Flex app breaks while on a delivery.
The Amazon Flex phone number is 888-281-6906.
You can call between 8 A.M. and 9 P.M. PT, which translates to 11 A.M. to 12 A.M. EST. You can also request a callback with the app.
Press the ‘?’ help button in the top right corner of your screen and confirm that you’d like a callback.
As long as you’re calling during hours of operations, you should be able to speak to a customer service representative within 10 minutes. However, wait times can be longer if there is a widespread issue with the app. Getting a response via email can take three to five business days.
Calling From the Amazon Flex App
How to Get In-App Phone Support
Tap the question mark in the top right corner of your app, select “Request call from support,” and an Amazon employee will call you within 30 seconds
Deliveries often involve telephone agent support, but it’s not always reliable.
Agents can track your location and specific delivery, but there are pitfalls. At times, they might give incorrect directions or hastily advise returning undeliverable packages to the Distribution Center.
Their expertise shines in handling package issues and app glitches. For instance, if an extra package doesn’t register, or there’s a glitch reverting to a completed delivery, Amazon Flex agents can help. They can also offer access codes for gated areas, though these might sometimes fail.
Intriguingly, Amazon Flex drivers can directly text customers, a feature the support team lacks. This contact number is usually found on delivery labels beneath the barcode.
Alternative: Use Amazon Flex Email Support
How to Email Amazon Flex Support
You can also contact Amazon Flex support via email at [email protected]. It’s best to email support from the email address you used to register with Amazon Flex.
It can take a few days to get a response via email, which is why you should use this method for issues like contesting a notice that you didn’t deliver a package.
Make sure you include your name and details regarding a delivery block or packages, if applicable. If you received a notice that you failed to deliver a package, send a screenshot of this notice.
In my experience, sending an email will result in a canned response and no real help from Amazon. Your second, third, fourth, and fifth time emailing support will likely result in the same frustration.
If you find yourself in this situation, you have to stick to your guns and keep emailing until you’re lucky enough to find a support agent who actually reads your email and is willing to help.
6 Issues Amazon Flex Support Can Solve
Let’s take a look at common problems Amazon drivers face so you know how you can get in contact with support.
1. Delivery Problem or Difficult Situation
Situations like bad traffic, adverse weather, or unexpected car problems can obstruct timely deliveries. While Amazon Flex support can sometimes assist, reaching out ensures your proactive effort is documented.
How to contact: For immediate issues, tap the question mark in the app’s top right corner, and a representative will connect swiftly.
2. App Isn’t Working
Apps, including Amazon Flex, can occasionally become buggy. If your delivery app disrupts your workflow, it’s essential to notify support.
How to contact: Since the app is the problem, call the direct Amazon support phone line.
3. Delivery Logistics Don’t Make Sense
You might get an impractical assignment due to app errors or insufficient drivers in your area. Instead of struggling with the impossible, relay your concerns to support.
How to contact: For delivery assignment issues, use the in-app support function.
4. Changing Your Delivery Region
If relocating, inform Amazon Flex to ensure you get assignments in your new area and maintain your driver reputation. This process involves specifying your new preferred region and adjusting your calendar.
How to contact: Start this transition by emailing Amazon at [email protected].
5. Account Is Temporarily Disabled
Account deactivations can arise for various reasons like missed deliveries or late deliveries. The deactivation email might lack specifics, so it’s crucial to get in touch for clarity and resolution.
How to contact: Directly reply to the deactivation email you received from Amazon.
6. Questions About a Current Delivery
During deliveries, questions or challenges may arise, like finding a specific address. Amazon Flex support is available to aid in these scenarios.
How to contact: Address delivery-related queries using the in-app contact feature.
How To Fix the Most Common Flex Account Issues
Depending on the issue you’re experiencing, you might be able to use the built-in tools in the Amazon Flex app to solve your problem. However, it’s important to know when to call support to get things resolved.
1. Onboarding Support
Onboarding with Amazon Flex typically spans one to three weeks, with the majority of the time spent waiting for background check results.
If you encounter issues like typos on your application, difficulties uploading identification, or unexpected rejections, it’s crucial to contact support.
Should onboarding extend beyond five to six weeks, get in touch to inquire about the delay.
2. Amazon Flex Account Issues
If you’re locked out of your Flex account, use the ‘Forgot password’ link or, if you no longer have access to the registered email, contact support. It’s essential to notify support promptly if you suspect your account is compromised.
If your Flex account gets deactivated due to inactivity or reported delivery failures, consider emailing support for reactivation or to contest any delivery issues.
3. Amazon Flex App Issues
Encountering app problems? Common solutions include checking your connectivity, restarting the app, or updating it. If these steps fail, contact support with details.
Persistent issues affecting your work, such as facial verification glitches or app crashes during a delivery, warrant immediate communication with support.
4. Delivery Issues
Safety is paramount. If situations arise where a delivery feels unsafe due to potential threats, loose dogs, or extreme weather, it’s recommended to contact support.
Remember, there’s a ‘Unable to deliver’ option in the app for challenges, but for unfamiliar problems, it’s best to consult with support.
5. Delivery Location Issues
Finding some addresses, especially in complex regions or incomplete details, can be challenging. In such instances or if a delivery is causing significant delays, reaching out to support is beneficial. They can provide directions, advice, or even compensation for extended work hours in certain situations.
There’s Always Help on Standby
mazon is always ready to assist, whether you’re a Flex driver on a delivery or a customer awaiting a package. You can reach out via the delivery app, phone, or email – choose what’s most convenient for you.
However, for quicker resolutions, select your contact method based on the specific issue you’re facing. Rest assured, an Amazon representative is always there to help. For more information, check Amazon’s FAQ page.