GrubHub, available in more than 1,100 cities, has become very popular over the last few years.
Plus, GrubHub’s relationship with over 50,000 restaurants make it a very interesting choice for delivery drivers
In this article, we will help drivers get familiarized with everything they need to know about the app. Topics you will find below include what GrubHub is, how to sign up to become a driver, what it is like working for the company, and how much you can earn by doing so.
- What is GrubHub?
- GrubHub Application Process
- GrubHub OnBoarding
- Working as a GrubHub Driver
- How Much do GrubHub Drivers Make?
What is GrubHub?
As some of you may very well know, GrubHub is a company that connects customers with their favorite restaurants. Hungry users can use either the GrubHub app or website to order a food from a restaurant at their convenience. You can place pickup orders on GrubHub, but the majority of their business comes from delivery.
On the surface level, this process appears to be fairly straightforward. Behind the scenes, there is a lot more going on. Especially for GrubHub drivers. But we will come back to that in a minute.
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Several restaurants working in collaboration with GrubHub have their own in-house delivery drivers. But there are plenty of restaurants that rely on third-party drivers to complete deliveries. In those locations, GrubHub has started to hire drivers in mass quantities to meet their food delivery needs.
Back in 2014, GrubHub purchased Seamless. This merger has lead to explosive growth for both companies over the past few years. And with it, the need for drivers has increased. Since both companies are working together, if you become a driver for GrubHub, you also drive for Seamless.
GrubHub Application Process
In order to become a GrubHub Delivery Partner, you are required to meet the following driver requirements.
- At least 19 years of age, unless you are in Chicago, then it is 21
- Driving experience of 2 years or more
- Be using an iPhone using at least iOS 8 OR an Android with 4.0 or higher AND have your own data plan
- If you are making deliveries by vehicle, drivers must have a valid driver’s license and auto insurance
- For couriers wishing to make deliveries by bicycle, bikers need to have a valid state ID
- To assure that you are able to get paid, drivers are required to have a checking account for direct deposit
- Must pass a background check
All of the above requirements are covered in the source.
Do not worry, the application process is really simple and straightforward. GrubHub basically asks you a series of questions about yourself, then confirms your consent to conduct a background check.
Along the way, you will also have to provide proof of the requirements we outlined above. Namely, valid insurance and a driver’s license. Also anticipate being asked for your bank account number and routing number so GrubHub can pay you.
Once the application is knocked out, the next thing drivers need to complete is onboarding.
GrubHub offers in-person onboarding sessions in Boston, Chicago, Dallas, Denver, Houston, Los Angeles, Minneapolis, New York (Manhattan), Orange County, Philadelphia, Portland, San Diego, San Diego North, and Schaumburg.
If you are not in one of those cities, onboarding can be completed online.
The process is basically the same for in-person and online onboarding. New drivers are required to review a slideshow that goes over how to make deliveries as well as the following topics.
- An introduction to the company
- Getting started with GrubHub
- Scheduling Time Blocks
- Making Deliveries
- Some “Tips and Tricks”
- How Drivers are Paid
Once you’ve gone through the above slides, you’re done with onboarding. The final step is receiving an insulated GrubHub bag. If you attend an in-person onboarding session, they will give you your bag upon completion. If you complete onboarding online GrubHub will mail you one.
Once you’ve got your bag, you are officially eligible to start accepting deliveries.
Working as a GrubHub Driver
As we mentioned in the onboarding process, drivers should schedule a delivery block. This is optional, but we highly recommend it. Drivers who schedule blocks will be preferred over other drivers that do not. It is possible to get deliveries without scheduling a block, but scheduled drivers will receive priority.
If blocks fill up before you are able to claim a spot, keep a lookout for dropped blocks. On occasion, drivers will drop their block, making it available for other drivers.
GrubHub uses the block method to avoid an oversaturation of drivers. This also helps ensure there are drivers on call during busy periods.
Drivers who are able to attain Premier status are entitled to a load of perks, such as being able to get first access to large catering orders. Delivering a large catering order is a fantastic score for drivers due to the large order fee and bigger tips. It’s easy to see why reaching the Premier level is worth it.
For more, read our guide on what it’s like to work as a Grubhub driver.
Once you schedule a delivery block, the next thing drivers need to do is get into position. GrubHub will not start sending you deliveries until you are in a predefined delivery zone. To identify where your delivery boundary is for your unique location, open the GrubHub app and click on the bars located in the upper right-hand corner, then select “View Region Boundaries”.
To start accepting orders, double-check that you are located in the delivery area and set your status to “Taking Offers”. This can be done by tapping on “Unavailable”. When the next screen pops up, slide the red dot from “Unavailable” to “Taking Offers”.
Now that GrubHub knows you are ready, offers will be sent to you based on your location. When an offer comes through, you will hear a cowbell. Once you do, a 90-second countdown will begin. If you do not accept the order within that time, it will be issued to another driver.
Before you accept the offer, you can see the customer and restaurant location as well as your own. GrubHub will also show you are much you’ll earn by accepting the order.
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Once you decide to accept the offer, the GrubHub app will direct you to the restaurant.
Be sure to grab your GrubHub bag and click “Arrived” after you enter the restaurant. When you have the order in hand, verify that you have all of the items. Then click “Got Order” and “Leaving”. Doing so will make the GPS pop up as well as directions to the diner.
Once you are at the customer’s location, click “Arrived” and deliver the order. When the meal has been delivered to the customer, tap “Delivered” to start the process over again.
In the event that you run into a problem, below the “Delivered” button is a “There’s a Problem” link. Do not be afraid to use it if you need to.
Picking Up Orders from Restaurants
One of the major perks of working for GrubHub is not having to pay for the food on the customer’s behalf (like some other delivery services). Unlike services like DoorDash or Postmates, GrubHub has established lasting relationships with restaurants. This relationship includes setting up payment processing integrations. This means the restaurants accept payments directly from GrubHub, eliminating the need for a prepaid card.
In most situations, restaurants will have the order ready and waiting for you upon your arrival. All you have to do is grab it, follow the directions we mentioned in the last section and go.
Getting Food to Customers
As we mentioned earlier, once you have picked up the food, the GrubHub app will direct you to the final destination. Upon making the delivery, if your customer service skills were on point, customers may give you a tip. This can be done in person or they can pre-tip via the app. Drivers keep 100% of tips.
How Much do GrubHub Drivers Make?
According to GrubHub, drivers get paid “per order + 0.50 cents per mile from the restaurant to the customer + 100% of your tips.”
The “per order” amount is based on the size of the order. Naturally, the bigger the order, the larger the amount. Having said that, GrubHub provides more details on how much you will be paid once you are onboarded.
According to one source we found online, drivers in Seattle received a minimum of $13 an hour.
Payments, sent out on Thursdays via direct deposit, reflect the amount you earned from Monday through Sunday of the previous week. When paychecks are issued, it can take 3-5 days for some banks to process it so be aware.
If you don’t receive your payment when expected, reach out to GrubHub at [email protected].
Overall, we are excited to hear about GrubHub’s move into the delivery space. They have been in the game for a long time, but they didn’t officially hire drivers until recently.
We are also happy to see GrubHub offering a guaranteed minimum for delivery drivers. Of course, seeing reports of drivers making between $19 and $21 an hour is pretty awesome too.
The seniority system is an interesting element that definitely incentivizes drivers. This could be great if you are a premier driver, but it can make it difficult to start out.