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How to Contact Cornershop And Getting The Help You Need

Last updated: August 23, 2021
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vector graphic showing a cornershop user in the process of how to contact cornershop

When you need groceries but can’t get to the store yourself, whether because of a busy schedule or a global pandemic, Cornershop is available to help.

Cornershop is an on-demand delivery app similar to Instacart but hosted by Uber and used for ordering grocery delivery to your home.

With more companies in the United States joining the digital world of grocery orders and on-demand grocery delivery services, Cornershop by Uber offers services with comparable fees to its competitors.

While the convenience of using Cornershop or other delivery services such as Instacart is more than enough reason to use the service, things happen. Sometimes the only solution is to speak to someone in customer service to solve your problem.

The biggest downside to using Cornershop is it feels almost impossible to get help.

It’s easy to get frustrated when you’re trying to fix a time-sensitive issue and can’t talk to a real person.

If your shopper forgot an item or you’re experiencing another common problem with the app, here’s how you can get in touch with someone at Cornershop.

How to Contact Cornershop

vector graphic showing a cornershop user in the process of how to contact cornershop

If you have an issue with Cornershop drivers, the merchants, or have questions about exclusive promotions, you need to first reach someone in customer service.

There are several different ways to contact Cornershop.

Each has their own unique advantages and disadvantages, so we suggest finding the one best for you and running with that.

1. Cornershop Web Form

The first way to contact Cornershop is directly from its website.

Cornershop by Uber has a customer contact form to fill in your details and ask a question.

Cornershop will then reply to your query as soon as possible.

There is a contact form for customers and another for shoppers.

Cornershop also has a help option available through the app on your smartphone.

The app’s help feature is an excellent way to contact the service directly from the palm of your hand.

Simply go to the app.

Customers can quickly resolve many issues by using the help function.

2. Get Help Using the Customer App

contact cornershop using the app for help

One of the easiest ways to contact someone about your grocery orders is directly through the app.

There’s a help section that helps you resolve most of your issues with the service.

You can report a problem, request a refund or credit to your account, or search for answers to any questions.

Similar to the Uber Eats apps, all you have to do is open your Cornershop app and click help.

From there, you’ll be directed on how to express your issue.

3. Email Cornershop Customer Service

Cornershop also has an email address you can use to contact it directly: help@cornershopapp.com.

This method ensures a direct response, like the other app forms, and is more direct than social media options.

4. Contact Cornershop with AppContacter.com

You can also reach out to Cornershop via AppContacter.

AppContacter is a platform where people can get in touch with someone from hundreds of different companies.

When you arrive at the website, you’ll need to search for the on-demand grocery delivery service in the search bar.

From there, you’ll select Cornershop or Cornershop for shoppers if you’re a shopper.

After this, you’ll be redirected to another page where you will enter your information so someone can get back to you regarding your issue.

People choose to use this method for several reasons.

One reason is that it’s a quick and easy way to get all your concerns sent directly to the app.

Another main reason you may choose AppContacter is that they can assist you if you’re struggling to delete your account.

Even if you delete the application from your phone, your information still lives on the app.

AppContacter helps send your deletion request to the developers.

5. Contact Cornershop via Twitter

Whether you live in Canada, Latin America, Washington DC, or anywhere in between, Twitter is a great way to get a company’s attention.

People have been using Twitter to voice their concerns to companies for years.

It usually works pretty well due to the publicized nature of the platform.

All you have to do is tag Cornershop in a tweet by typing @cornershopapp into the text box.

You can tag Cornershop by making a post using its Twitter handle, @cornershopapp, or sending a direct message (DM) via the Twitter app.

Following Cornershop on Twitter is also an excellent way to discover company updates.

6. Contact Cornershop via Facebook

Finally, if you don’t have a Twitter account, you can reach out to Cornershop on their Facebook account.

You can post on their wall or choose to message them privately.

Many companies are on their social media regularly to monitor posts and messages.

Cornershop doesn’t post as often as other companies, so your response time may vary.

Public posts on the company Facebook have the same effect as leaving a review, so you can potentially receive a quicker response.

You can follow the service at @cornershopus, where you can find more information about the company.

You can tag Cornershop, similar to Twitter, or send a private message (PM) directly to the company via Facebook Messenger.

Frequently Asked Questions

There are several ways to get in contact with someone at Cornershop.

If you still have questions about the process, here are some answers to people’s common questions.

vector graphic showing cornershop driver handing a bag of food to a customer with a cornershop truck in the background

Can I get a refund or exchange on Cornershop?

If the item you purchased was damaged, expired, broken, lost, or otherwise incorrect, you can contact Cornershop for assistance.

This is not a common problem, but the solution is available if you need it.

If you simply ordered the wrong item or changed your mind, though, you cannot get an Uber refund or exchange.

Does Cornershop customer service have a phone number I can call?

In the past, companies would provide a customer service phone number for patrons to call with concerns.

Nowadays, it’s less common, and Cornershop is no different.

Cornershop doesn’t have a phone number that you can call.

All questions and concerns need to go through one of the methods mentioned above or by emailing them at help@cornershopapp.com.

All queries must be sent via the company’s website, AppContacter, Twitter, or Facebook.

How Can I Contact Uber Directly?

If you’re running into lots of issues, you can contact Uber through the Cornershop integration.

That said, if you live in Canada or Latin America, you will need to contact Uber directly.

Cornershop doesn’t technically operate there yet.

For customers in cities where Uber runs the grocery delivery, such as Tampa and Orlando, Florida, you can get in touch with Uber directly via the Uber App.

You can also call their support number or use their live chat.

To reach Uber or the Uber app directly, visit https://www.ridester.com/uber-customer-service/.

Wrapping Up

Contacting Cornershop is quick and easy whether you use its app, website, email address, or go through a third-party website such as AppContracter.

And depending on your level of service and which grocer you are ordering from, your Cornershop purchase will range from $0-$9.99.

So contact Cornershop or download the app today for all of your grocery delivery needs.

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