Your belly is rumbling, and you’re in the mood for some mixed greens, caviar, or maybe a classic burger and fries.
As a DoorDash customer, you start a new order with your preferred food delivery service, only to discover a DoorDash outage.
When DoorDash.com crashes or app issues are getting in the way of your dinner plans, what do you do?
Finding DoorDash down is frustrating, but it’s just a temporary problem.
While you can’t call up DoorDash CEO Tony Xu to demand delivery, you can try out a few tips and tricks to get to the bottom of the outage.
We also have advice for Dashers experiencing issues with the driver app.
Let’s start with some common DoorDash errors and what you can do to complete satisfying DoorDash orders.
DoorDash Down: Common DoorDash Errors
DoorDash Inc is based out of San Francisco and is the largest food delivery service in the United States.
DoorDash also operates in Canada and Mexico, with a 2021 launch in Japan.
With a network that expansive, it’s not strange to find DoorDash down from time to time.
Here are a few common errors:
- DoorDash app or site is not loading
- Android DoorDash app crashes on the map page
- Dasher app not loading or saying DoorDash is down
- DoorDash code 400 error (Bad request)
- Users can’t install updates or updates cause an app crash
Whether you’re a DoorDash customer or a DoorDash driver, unexpected errors can be a pain.
But you can fix many of the common errors on your own.
Ways to Troubleshoot On Your Own
There are a lot of DIY tips and tricks for DoorDash troubleshooting. But, before calling its quits or dialing San Francisco HQ, let’s start with the most straightforward fixes.
DoorDash customer support encourages Android and iOS users to try the classic turn it off and on again.
You might need to restart the DoorDash app, your phone, or even reinstall the app.
Another thing to check is airplane mode and your internet connection.
If airplane mode is one, turn it off. If your internet connection is spotty, you can try disconnecting and reconnecting or switch to cellular data.
If you’re accessing DoorDash orders through DoorDash.com, remember to check your firewall or antivirus settings.
Check to see if your settings have blocked the site.
Also, clear your browser cache and DNS (Domain Name System) cache.
Some browser plugins can also block pages, so check settings for VPNs and extensions (like ad blockers).
Disable them for DoorDash or alter settings as necessary.
While not all of us are tech geniuses, guides are accessible for any system or device to clear caches and change plugin settings.
Remember to add your device in the search bar, such as Android or iOS and app or website.
DoorDash customers and Dashers might have trouble with updates, such as being unable to install an update or a crash after a software installation.
Delete the app, power off your phone for three minutes, and then reinstall the DoorDash or Dasher app.
Dashers that aren’t seeing orders appear might need to log out and log in again.
Also, try changing locations to a hotspot. Another possibility is that a DoorDash down has caused errors on the customer end, and the notification hasn’t reached you yet
If it’s your first time trying a troubleshooting tip, make sure to try a few others before giving up on the DoorDash app.
However, if it’s your second time running through all the tricks, it might be time to move on.
You can also confirm if a DoorDash down is just you or app issues are a company error.
How to Confirm DoorDash Is Down
For a quick answer, you can use third-party status checkers.
All you need to do is type in DoorDash (although some will prompt you after a few letters) and click.
Status checkers can let you know if there’s a DoorDash outage.
Here’s a helpful list to check out when you notice DoorDash down:
You can also ask DoorDash customer service or DoorDash social media.
If there’s a company-wide outage, you can bet there’ll be a tweet about it.
The DoorDash subreddit is an unofficial but dedicated resource.
Look up doordash_help to see everyday and obscure troubleshooting suggestions.
What to Do If DoorDash Is Down
You’ve confirmed that DoorDash has crashed, and you’ve tried all the DIY troubleshooting tricks. Now what?
You have a couple of options, depending on your brand loyalty.
You might hold DoorDash to the highest esteem and are willing to wait until the problem is solved.
DoorDash Inc will likely have someone fixing reported issues before too many people notice.
However, the rare gigantic outages occur, which can cause longer wait times.
Suppose you can’t wait for the DoorDash down to end.
In that case, you can hop over to another food delivery service, such as GrubHub, Amazon Fresh, Uber Eats (also Postmates, after the merger).
For errors that are not an outage or a crash, such as a promo, delivery fee, or delivery address error, it’s always best to go straight to the source.
Contact DoorDash directly or do a quick search through DoorDash_help or DoorDash’s social media to see if other DoorDash customers have reported a similar mistake.
If you placed an order but an outage occurs, you might be unsure of your order status.
If you have notifications turned on and have received a text from your Dasher, you can send your DoorDash driver a message to confirm.
Visa versa if you’re a Dasher checking in with DoorDash orders.
Frequently Asked Questions
Here are a few frequently asked questions.
What should I do if I am a Dasher and the app goes down mid-order?
The first thing to do is confirm how far along you were in your order.
If you hadn’t completed the order, then the restaurant or merchant won’t have received your order, and no Dasher is on their way.
If you’re unsure if DoorDash completed the order, you can contact DoorDash.
If DoorDash.com or chat is unavailable, the US customer helpline is 855-973-1040.
What you do next depends on how determined you are to order with DoorDash.
If it must be DoorDash Inc or bust, you can try our DIY troubleshooting or wait until a DoorDash down is fixed.
If you’re hungry and you can’t wait it out, try another delivery food service.
Why does DoorDash go down so frequently?
With great power comes great outages.
In other words, DoorDash is widespread, and sometimes their system is overtaxed.
Did DoorDash get DDoSed at any point in time?
Distributed Network Attacks or DDoS (Distributed Denial of Service) is a deliberate attempt to overwhelm or disrupt specific servers to shut down online services.
Some sources believed an outage on June 15, 2020, was a coordinated DDoS.
The crash affected many significant services, with DoorDash among them.
However, it’s unconfirmed if this was a legitimate DDoS or a separate issue.
Wrapping Up
We hope our troubleshooting tips for a DoorDash down have helped you.
Remember, it’s best to always start with simple tricks, such as restarting and reinstalling.
Then, look up status checkers to see if the problem stops with you or if it’s a large-scale outage.
Finally, if all else fails, sometimes waiting out the storm is the only solution.
Did we miss any of your tried and true troubleshooting tips? Is there a third-party status check you like best?
Share any DoorDash outage solutions that have helped you.
