Like Instacart and Grub Hub, DoorDash is an impeccable fast-tracking delivery service that allows people from all over the United States to order their favorite meals from fast food cafes and restaurants.
However, you may encounter problems with your DoorDash tracking not working appropriately.
Since it is an app, you may experience issues when checking out, tracking your order, or accepting your delivery as a user.
This prompts the need to look into the matter before it escalates further and find a way to fix it.
Read on to learn more about DoorDash Tracking issues and how to fix them.
Table Of Contents
Is DoorDash Real-Time Tracking?
Yes, the DoorDash delivery app allows real-time tracking.
This geo-fenced feature allows you to track your food order from pick up to your front door.
Additionally, the DoorDash app notifies its customers once their order is in transit and upon arrival; thus, you can meet your delivery driver promptly without necessarily waiting at the window or door for a delivery man to appear.
How to Track the Status of Your DoorDash Order
There are many ways to track your DoorDash order; thus, choosing the right one is up to you.
- Using maps. After putting your DoorDash order, upon acceptance, a map will pop up in the orders tab, allowing you to view your delivery guy.
The map should show the delivery location and the distance between the pickup and your destination.
This should allow you to track your DoorDash Delivery from pickup to your doorstep.
- Monitoring notifications. This is one of the easiest ways to track your DoorDash order.
By using your smartphone, the DoorDash delivery service can send a message letting you know the order status and if it is in transit.
- Contacting the delivery driver. The app essentially notifies you who your dasher is; thus, you may get a status update by directly communicating with your dasher.
- Contact the restaurant or café. You can choose to call the restaurant when making your order.
Although they offer you information on the estimated delivery time after dispatch from the pickup point, It is impossible to know the transit details.
Why is DoorDash Tracking Not Working?
Suppose you have placed your DoorDash order, and it has not arrived yet.
It likely means your DoorDash tracking is not working.
Here are some of the reasons why:
- Wrong phone settings. For the DoorDash app to work effectively, you need to set your smartphone so that the app can access the map, contacts, and other phone features that allow it to work effectively.
- App glitches. App glitches are often a result of a failed system setting.
For instance, your DoorDash app may have issues tracking your order and accepting payment, among other issues.
- The food restaurant offers independent delivery. Not all cafés and restaurants depend on delivery services to deliver their clients’ orders.
Thus, if you have ordered from one that does not deliver through DoorDash; instead, they independently deliver using their means, then you may not be able to access your order through DoorDash.
How to Fix Problems with the DoorDash Tracking
If DoorDash is not working for you, try some of these steps to get it working or understand what is wrong with the app feature.
1. Contact your Dasher
Suppose your DoorDash order takes longer than expected before it gets delivered; consider contacting the dasher through the app to give you a status update.
Chances are your dasher may be running late due to traffic or car issues, or they may have some network issues getting your details correct.
If your case falls under these categories, be patient and wait a while before calling the restaurant or customer care.
2. Call the Restaurant
Sometimes, a restaurant on DoorDash may decide to use its delivery services instead of relying on DoorDash.
Thus, you may have some challenges tracking your order through the app in such cases.
As such, consider calling the restaurant to get your order status and the means of delivery they are using.
If that’s not the case, the restaurant may have some issues with the app on their side and will assure you of the delivery once they solve the problems.
3. Contact DoorDash Customer Service
Sometimes, it may be difficult to locate some restaurants in your location through the DoorDash app.
In other instances, you may have issues making your DoorDash payments or with app glitches.
Thus, to counter these problems, consider contacting the DoorDash support center through texts or calls for help.
Their customer service workers will help you find what you are looking for or aid in your checkout process through remote access.
4. Close and Reopen the App
If your DoorDash app freezes or is not working right, you should force close and try restarting the app.
If you are working with a desktop monitor or laptop, try Alt+Ctrl+Delete to shut down the glitching app.
You can try deleting and reinstalling the app if this does not work.
Thus, consider following the onscreen instructions to navigate to the app page and uninstall the app from your device.
Later, go to the app store, search for DoorDash, and install it back to your device.
Later, you can feed your account details to the app and hope the issue is fixed.
5. Reset Your Phone
Whenever the DoorDash app is not working correctly, chances are your phone is experiencing some malfunctioning due to system overload or app multitasking.
Thus, these issues may demand a phone reset.
Although you may lose all your account details, after resetting, hopefully after reinstalling your DoorDash app, it will work more efficiently.
Why is DoorDash Taking So long?
No app is perfect; not even DoorDash.
In case your DoorDash order is taking so long, here are some reasons.
- Busy restaurant. The restaurant you put in your order may be busy dispatching other orders or dealing with in-house customers to ensure your order is delivered early.
Thus, it may result in your dasher waiting in line for a while before they deliver your order.
- Dasher is stuck in traffic. In most cases, weather and traffic are some delivery deterrents dashers face while in transit. Thus, do not fret for your DoorDash delivery may not have arrived due to traffic problems.
Does DoorDash Notify You When Your Order is Delivered?
Yes, DoorDash notifies clients that their orders are delivered.
Once your dasher arrives with your order, in conjunction with the system set up, you may get a text message that notifies their arrival.
That said, depending on your choice, you may opt for a contact or contactless delivery.
Frequently Asked Questions
Here are some questions people ask about DoorDash tracking not working.
What happens when nobody picks up your DoorDash order?
If all dashers are occupied and no one is available to pick up your order, then it may get canceled, and DoorDash will make a timely refund.
Do DoorDash drivers get penalized for missing items?
If you promptly discover that your order is missing something like a side dish, a drink, or dessert, consider reporting the missing item to DoorDash for further investigation.
However, most often, the restaurant you ordered your food from is responsible for preparing an order.
Thus, they ensure they pack and seal your order, not allowing the dasher to check if everything is in the delivery bag.
As such, in case of any missing items, the restaurant is the one responsible for the missing item.
Thus, the DoorDash drivers are not penalized because it is not their fault you are missing an ordered item.
Today, ordering your food through DoorDash is quite convenient as it allows you to track your order’s delivery status.
However, DoorDash’s live tracking does not always operate efficiently as intended due to several reasons, including:
- App glitches
- Phones settings
- Restaurants’ independent delivery
Fortunately, you can troubleshoot by closing and restarting the app and resetting your phone.
You can also call the dasher or the restaurant and contact customer service to check for a status update or get help with the app.