These days, there are more delivery companies than ever. Having things delivered to your house or office is nothing new, of course. But the convergence of new technological advancements, increased access to smartphones, and general public demand have resulted in an explosion of delivery services over the past few years.
Nowhere is this more evident than with food delivery services. You have a dizzying array of options as a consumer to get food delivered from your favorite restaurants. How are you supposed to choose?
We’re working to make the choice easier with our series of food delivery app reviews. In this edition, we’re going to compare DoorDash and Uber Eats, two big names in food delivery. That way, you can decide which app is best for your needs.
DoorDash vs Uber Eats Comparison Criteria
When creating this guide, we wanted to narrow in on the key things that make a food delivery app great to use. We’re focusing on the following criteria:
Of course, some criteria might be more important to you than others. If one service doesn’t deliver from your favorite restaurant, for example, then all its other positive aspects might be irrelevant to you. You’ll have to decide what matters most for yourself; the goal of our guide is to give you a starting place and save you the time you’d spend researching or testing each app.
Let’s start with where each of the services operates. It doesn’t matter how great a food delivery service is if it isn’t in your town. How do DoorDash and Uber Eats stack up based on their areas of service?
DoorDash is available in over 50 cities across the United States and Canada. While their website claims they deliver in “thousands of cities across the U.S. and Canada,” a closer look at their “Local Markets” page reveals that they’re more limited in their scope. This isn’t to say the service is small; you’ll be able to get delivery in almost all large and medium U.S. cities. Here are just a few examples:
- New York City
- Los Angeles
- San Francisco
- Des Moines
- St. Louis
Uber Eats, in contrast, has a huge availability across not just the United States and Canada, but also the world. Wherever Uber operates, Uber Eats likely does, too. This is because Uber created the Uber Eats service by leveraging its already large fleet of Uber drivers. Drivers can both pick up passengers and make deliveries for the service.
This means that you can expect to get Uber Eats delivered in most major cities of North America, South America, Europe, Africa, Asia, and Australia (though note that Uber has withdrawn its service from Southeast Asia, so don’t expect to get Uber Eats delivery there). You can view a full list of cities here.
Overall, then, Uber Eats wins when it comes to availability. This is especially true if you’re traveling internationally and want to get delivery without having to download a foreign app with an interface in an unfamiliar language.
How do the experiences of using the two apps compare? Overall, they’re pretty similar. Both the Uber Eats and DoorDash apps show you an estimated delivery time for your food. Each app also allows you to provide special delivery instructions if you need to (such as where the driver should drop off the food).
The one thing to consider that differentiates the experience of using the two apps is one of signing up. If you already have an Uber account (as many people do), then you can use the same account and payment info to place orders for Uber Eats.
This makes the ordering process a lot simpler, as you don’t have to keep track of a separate set of credentials. You will still need to download a different app, however. If you don’t already have an Uber account, though, then the ease of signing up for the two services is equal.
Food delivery isn’t free, unfortunately. Sure, there are ways to make it cheaper, including promo codes and other special offers. Generally, though, you’ll have to pay an extra fee for delivery in addition to the cost of your food. How do the booking fees compare between DoorDash and Uber Eats?
Uber Eats charges you the cost of the food, a delivery fee, and any applicable taxes. The delivery fee is usually a couple of dollars, though it depends on the distance your driver has to travel to deliver your order. Also, note that it’s up to the restaurant to set the prices of their food in the app. This means that the in-app prices could be different from what you’d pay if you were to order at the restaurant.
DoorDash also charges for deliveries. You’ll pay for the cost of the food, a delivery fee, a service fee, and any applicable taxes. The delivery fee starts at $5.99, though it can be higher in some cases. The delivery fee pays the driver and DoorDash for their time and resources, while the service fee is set by the restaurant.
Both apps accept payments via debit or credit card and do not allow payments in cash. Each also gives you the option to tip your driver from within the app (or in cash, if you prefer).
Overall, we think that Uber Eats offers better pricing. The fact that they don’t charge an additional service fee on top of the delivery fee and food cost puts them ahead of DoorDash.
The point of food delivery is to get the best munchies from your favorite restaurant delivered straight to your door. It’s about convenience, of course, but that convenience only matters if you can get delivery of food you actually want.
Both DoorDash and Uber Eats offer a wide range of restaurant options. If you want fast food, then they have you covered. Fast casual? Absolutely. Both apps offer a wide range of cuisines as well, from Thai to Mexican to Italian to Mediterranean.
The options reflect the diversity of available places in your city, and there’s generally not much difference between what the two apps offer. Sure, there might be a specific restaurant that one app delivers and the other doesn’t, but you’ll have to discover that for yourself. Overall, the selections are equal.
You don’t ever want to have a problem with your Uber Eats or DoorDash order, but there’s a chance it could happen. Maybe the delivery estimate the app gave you was inaccurate, and you’re sitting there wondering where your food is. In extreme cases, maybe the delivery person failed to bring your food or you were charged incorrectly for your order.
If things like this happen, you want to have quality customer support that you can turn to for help. How do Uber Eats and DoorDash stack up in this area?
DoorDash offers support via email at [email protected]. They also offer some in-app support for select issues, though there’s no general “Chat” feature within the app. You can only access the in-app support if your order wasn’t delivered, for example. They do not have a customer support phone number.
Uber Eats, on the other hand, has more support options. You can email them at [email protected], chat within the Uber Eats app about delivery orders, and even call them on the phone at (800) 253-6882.
The winner for customer support, then, is Uber Eats without a doubt. The fact that they have a support phone number sets them apart.
DoorDash vs Uber Eats: Who Wins In the End?
Between Uber Eats and DoorDash, Uber Eats emerges as the winner. Their customer support, wide availability, and simple pricing structure put them ahead. DoorDash could learn a few things from Uber Eats about how to offer the best service possible.
This guide reviewed the two apps from the perspective of a customer. If you’re wondering which app is better as a delivery driver, you should check out our other comparison. We also recommend our comparison of Postmates and Grubhub if you’re looking for other food delivery apps to use.