Uber Eats vs. DoorDash: A Complete Comparison for Customers
When you want a meal from your favorite restaurant delivered straight to your door, there are plenty of apps that can provide the service you’re looking for. But choosing between the top top food delivery services in the U.S. can be hard when all of them promise the same speed and convenience.
While the Uber Eats and DoorDash apps can both help you access delicious food on demand, straight from your smartphone, you’ll likely find that one meets your expectations more than the other. A complete Uber Eats vs. DoorDash breakdown can help you decide which one is the better app for you, one category at a time.
If you’re ready to take your pick, keep reading to get a side-by-side comparison of each app.
Uber Eats vs. DoorDash: Service Areas
Before we dive into the specifics of how Uber Eats and DoorDash work, you need to know if either app can serve you in the first place. Though both platforms are widely available — especially in major United States markets like New York City and San Francisco — they actually have very different coverage areas around the world.
DoorDash is currently available in over 4,000 cities, spread across the United States, Canada, and Australia. Uber Eats, on the other hand, currently serves over 750 cities across all six inhabited continents, with nearly half of those cities concentrated in North America.
Because DoorDash provides services in more cities but in just three countries, the company is more likely to service smaller cities and towns. This allows you to get fairly reliable food delivery services no matter where you travel within those three countries.
In contrast, Uber Eats is more likely to serve major metropolitan areas, so some countries may only have one or a few markets (for example, only Nairobi is a service area in Kenya). However, for frequent international travelers, Uber Eats is a clear winner for serving many more countries than DoorDash.
Uber Eats vs. DoorDash: Delivery Options
So what can you actually order on Uber Eats and DoorDash? To start, both apps provide a great mix of local restaurants, fast food, convenience stores, and other national chains.
However, DoorDash uniquely allows customers to order from unaffiliated merchants. Even if your favorite restaurant didn’t create their own DoorDash profile, you may still be able to order from them if DoorDash created a menu (with estimated prices) for them on the app. This means you may have more food options when choosing to make a DoorDash order.
Still, Uber Eats offers far more variety in its merchant options. The app recently expanded its convenience store and grocery store options, so you can request many non-food items in your order. Customers in select markets may also be able to request essential supplies like over-the-counter medicine and pet food through Uber Direct, an extension of Uber Eats that launched during the coronavirus outbreak.
In terms of the services you can request, both platforms allow you to order delivery and takeout (which requires you to pick up from the restaurant). Uber Eats once had a “Dine-In” option too, which allowed you to order ahead and get food and service as soon as you entered the restaurant. However, this option was recently taken away and it’s unclear if it’s due to lack of demand or if it’s only a temporary measure related to COVID-19.
Uber Eats vs. DoorDash: Pricing
Beyond the cost of your meal, tips, and local taxes, you can expect to pay a delivery fee on every delivery order. On both apps, you can expect your proximity to the restaurant and the availability of drivers to impact your cost, so if you’re ordering from a farther away restaurant or during peak hours, your delivery fee will likely be higher. The base delivery fees on both apps are pretty similar — usually $5.99 or less, though fees can rise to $7.99.
However, Uber Eats does allow you to get free delivery by sharing a delivery driver with other customers who are ordering from the same restaurant. Every five minutes, the “$0 Delivery Fee” section of your homepage is updated with up to five restaurants that people near you have ordered from. If you order within those five minutes, your delivery fee is fully waived, no matter the original cost.
Both platforms also charge a service fee. On DoorDash, this fee is usually 10% or 11% of your order subtotal, depending on where you’re ordering from. On Uber Eats, you can expect to pay 15% of your subtotal at most restaurants. However, if a restaurant uses its own drivers on Uber Eats, you may not need to pay a service fee at all.
Small order fees can also apply on both apps. When using DoorDash, you’ll be charged $2 if you don’t meet a local minimum (usually between $8 to $10). On Uber Eats, you could be charged either $2 for carts under $10 or $3 for carts under $15, depending on your city.
With all this in mind, DoorDash tends to be more affordable when it comes to a standard delivery. However, Uber Eats offers more opportunities to save. Unlike DoorDash, Uber Eats also accepts PayPal and Venmo on top of your standard credit cards, debit cards, and gift cards.
Uber Eats vs. DoorDash: Subscription Service
If you’re planning to be a frequent user of your selected food delivery platform, you may find a subscription service helpful. We’ll take a look at how subscriptions work on each of these platforms.
The DoorDash subscription service is known as DashPass. When you opt in for $9.99 per month, you receive free delivery on orders of $15 or more from eligible restaurants (there are plenty). Your subscription will typically pay for itself within three orders.
The Uber Eats subscription service is known as Eats Pass. For $9.99 per month, you get free delivery and 5% off on all orders of $15 or more — no limitations.
If you want to get bigger savings on more orders, then Eats Pass is the clear winner.
However, if you own a Chase Sapphire credit card, you actually get DashPass free for a minimum of one year (or three months free and 50% off for a year if you own a Chase Freedom card). Consider using DoorDash to take advantage of these credit card perks if they apply to you.
Uber Eats vs. DoorDash: Customer Support
No matter what food delivery service you choose, mistakes can happen. Perhaps your promo code isn’t working, your order was incorrect, or your delivery person delivered to the wrong drop-off location. In these cases, you’ll want quick and efficient support.
DoorDash customer service is one of the best among the leading food delivery apps. The company primarily offers a live chat option that’s available 24/7, so if you run into a timely issue, you can head over to get it resolved quickly. You can also call customer service (855-973-1040), which is a support option that many gig economy apps lack.
If your issue isn’t urgent, you can choose to get DoorDash support via email or find an answer on help.doordash.com/consumers.
Uber Eats customer service, on the other hand, prioritizes in-app reports and social media support through its Twitter page (@ubereats), so you typically won’t have a live support specialist providing you their undivided attention. Still, you can expect a fast response. Some users report successfully using the phone number (800) 253-6882, though this isn’t an official support channel.
Like DoorDash, Uber Eats offers a help page at help.uber.com/eaters if you want to find an answer yourself.
Choose the Right App for You
Uber Eats and DoorDash are both excellent food delivery platforms that are dominating the industry in market share. However, there’s more that sets each app apart than you might think. The best app for you will ultimately depend on what you want to order, where you’re ordering from, and how frequently you plan to request food. With this guide, you can easily compare both services and take your pick — or, if all else fails, you can sign up for both for free.
If you want a couple more options to consider beyond Uber Eats and DoorDash, take a look at our Postmates vs. Grubhub comparison to ensure you have all the information you need to decide between the top four food delivery apps in the U.S.
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