Rideshare companies like Lyft and its competitors have revolutionized car service and grocery delivery in thousands of cities.
They’ve made calling up a ride simple and efficient.
Just log into the Lyft app, order your ride, and a driver will be there in minutes.
It truly couldn’t be easier.
But sometimes, you might run into issues that only the company can resolve.
That means reaching out to customer service.
Fortunately, one of the most convenient things about Lyft is its customer support.
Lyft has made it easy for any person to contact customer support over the phone or via email.
In addition, you can reach out through the app if a phone call or email isn’t an option.
If you’ve been trying to figure out how to contact Lyft’s customer care center, this guide will show you your options.
Keep reading to learn everything you need to know.
Table Of Contents
Why Contact Lyft Customer Service?
A few of the most common reasons to contact Lyft customer service are:
- Lost items
- Account issues
- Charge disputes
- Complaints
- App help
Although you might run into other reasons to touch base, these five are the most common.
Lost Item
If you hopped out of your Lyft ride without checking your pockets, you’d need to contact customer service to get your item back.
Drivers are excellent at turning in or reporting items riders leave behind.
Call a customer care representative if you think you forgot something, and they’ll get you squared away.
Account Issues
Lyft’s customer support representatives can help you identify and rectify any account-related issues.
For example, if you’re having trouble accessing your account or with a payment method, a representative can take care of you quickly.
Or, if you’re an employee and are having issues accepting a ride or updating your personal information, you could contact customer care for guidance.
Dispute a Charge
If you notice an inaccurate or duplicate charge for a ride on your account, Lyft customer service can help rectify your situation.
They’ll be able to remove or correct a charge in your account.
Or, if the cost is inaccurate, someone will remove it from your account.
Driver or Passenger Complaints
Whether you’re a Lyft driver or passenger, Lyft wants to make sure your ride experience is a good one.
Unfortunately, drivers and passengers alike will inevitably face problems during Lyft rides.
Each Lyft employee needs an efficient way to report unruly passengers, accidents, or theft.
Doing so is the best way to ensure your job as a rideshare driver remains pleasant.
Customer service can handle any driver issues you might run into.
Likewise, customer service gives Lyft riders an easy way to lodge complaints about a dangerous driver or report lost items.
Safety is paramount at Lyft.
A representative can help you if you feel unsafe on your trip for any reason.
App Help
The Lyft app is pretty straightforward to use.
The rider app is designed so riders can order a ride with ease.
Similarly, drivers can use their app to find and accept fares.
Understandably, both the passenger and driver apps need to work seamlessly.
Now and then, a user might run into Lyft app issues.
For example, customers might struggle with payment information when booking a ride, or a driver might need to ask about earnings.
Whether you’re an employee or rider, a customer representative can help get things straightened out.
How to Contact Lyft Customer Service
If any of the above problems apply to you as a driver or consumer, you have a few options for contacting Lyft customer service.
How to Contact Lyft on Your Phone
You can reach out to customer service on your phone at any time through the mobile app, with a phone call, or via social media.
Mobile App
The most efficient way to contact Lyft’s customer service department is through the mobile application.
Unfortunately, Lyft doesn’t provide a way to call the company directly through the app.
Still, you can use their contact feature to contact someone.
Using the Lyft app will be your best bet if your issue doesn’t need to be addressed right that minute.
You’ll need to submit a customer service request to reach someone through the app.
Once you’ve done that, a representative will get in touch with you via phone or email.
To contact a representative using the mobile app, follow these steps:
1. Log into your account on the app
2. Tap the three lines in the top corner
3. Find the Help section
4. Choose the category that aligns with your problem
5. Follow the prompts to submit a request for assistance
You’ll receive alerts as soon as a customer service representative can address your request.
Phone Number
Lyft is quite notorious for discouraging direct phone calls.
As an app-based business, they prefer to conduct all business, including customer service issues, virtually or through the Lyft app.
That said, despite the company’s reticence, Lyft has a phone line dedicated to customer and driver complaints.
If you’ve tried using the app or Lyft’s “Help” feature to no avail, a phone call might be in order.
Lyft’s customer service phone number is (844) 250-2773.
Take note that this is a different number from their Call A Lyft Ride line.
The numbers serve separate purposes, so you shouldn’t call the ride booking line for customer service concerns.
Another important thing to note is that Lyft has a separate dedicated emergency line.
Riders and drivers can call the emergency line in the event of an actual emergency, such as an accident or significant safety concern.
The emergency phone number is (855) 865-9553).
Social Media
In some instances, you can contact Lyft via social media for guidance.
They have a Twitter profile devoted to customer assistance.
The profile is Ask Lyft, which Lyft calls “the official support channel of @Lyft.”
Lyft also claims to have someone available at any hour to help.
However, the page hasn’t seen any activity for a few years, so a different contact method might be better.
In the past, Lyft has been somewhat responsive to tags on Twitter.
So if you have an issue, you can try to DM the company directly or create a tweet and tag them.
The company also has an active Instagram account you can DM if other avenues fail.
Representatives are also quite responsive on Facebook and Facebook Messenger.
Unfortunately, their main Twitter, Facebook, or Instagram accounts aren’t official customer service channels.
Therefore, a secondary contact method is best if you DM the company on social media.
How to Contact Lyft on your Computer
If your phone isn’t available and you only have access to a computer, you have options for contacting Lyft’s customer service.
You can send an email or visit their website to get assistance.
In the past, consumers and drivers could email [email protected] for assistance.
However, that address is no longer active, and Lyft hasn’t listed its new email address on its website.
That being the case, if you want to receive an email response, you can fill out the contact form in the Help section.
Someone from customer support will get in touch to help you resolve your issue.
Website
Lyft’s website provides a thorough Help section that can answer a lot of your questions or concerns.
For example, you’ll find information on taking rides, changing payments, lodging complaints, and more.
In many cases, the information in the Help section will allow you to skip contacting customer service entirely.
What Do You Do if You’re Unhappy With a Call to Lyft Customer Service?
If you’ve tried contacting Lyft through each of the means above to no avail, it might be time to take extra steps.
This could involve reaching out to Lyft again or bringing in outside help.
Get Outside Help
When companies leave customers unsatisfied, consumer advocates can help get issues resolved appropriately.
There are a lot of consumer advocacy agencies out there, so you’ll need to do your homework before contacting one.
You can also submit a complaint with the Better Business Bureau.
Simply go to the BBB’s website and choose “File a Complaint” to get started.
You’ll also be able to read about the issues other riders and drivers had.
Contact Lyft Again
Sometimes customer service requests slip through the cracks or get deprioritized.
If you think that’s happened to you, reach out to Lyft again.
If your issue is severe and you haven’t heard back, be sure to take screenshots to hang onto in case you have to escalate things further.
Where is the Lyft Headquarters?
Lyft’s main headquarters can be found at the following address:
- 548 Market Street
- Suite 68514
- San Francisco, CA 94104
Some customers and drivers have contacted Lyft corporate in the past regarding complaints.
Although this is a valid means of getting your issues heard, it shouldn’t be your first choice.
Lodging complaints with Lyft corporate is something you should let a lawyer handle.
Anything else should go through lower channels first.
Wrapping Up
Rideshare companies provide riders and drivers with an invaluable service in cities everywhere at a reasonable cost.
Yet now and then, you might need to reach out to customer service.
Fortunately, you have multiple effective channels you can use to contact a representative for help.
Have you had to contact Lyft’s customer service in the past?
Leave a comment below if you have questions or want to share your experience.
