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How To Use GoGoGrandparent For Rides & Food Delivery

Learn how to use GoGoGrandaparent to book rides, order food delivery, and more for yourself or loved ones without smartphones.

Key Takeaways

  • GoGoGrandparent offers seniors access to rides and deliveries without a smartphone.
  • Users connect to services like Uber and Instacart through a simple phone call.
  • Offers various subscription plans, providing flexibility and saving options.
  • Features include 24/7 support, vetted drivers, and updates for family members.

What is GoGoGrandparent?

GoGoGrandparent allows people without smartphones to live more independently. It helps connect people, such as seniors or those with disabilities, to services such as Uber or Instacart.

This service is done using an automated system that can be accessed by a phone call or text message.

Users get easier and more convenient access to:

  • Rides : An operator will connect you to a driver within 15 minutes.
  • Groceries : Get your groceries, vitamins, and household supplies delivered directly to your door after a simple phone call.
  • Meals: Order meals from local restaurants easily through the phone.
  • Prescriptions: Get all your medication at home from your local pharmacy with same-day delivery.
  • Home Services : Work with an operator to find you a local provider for services like landscaping or dog walking.

Anyone over 18 years old can use GoGoGrandparent. Although it’s targeted and marketed toward older people and people with disabilities, anyone who’d benefit from using a phone call service instead of an app can subscribe.

It’s currently available in all 50 states, Canada, and Australia.

Pros of Using GoGoGrandparent

The main aspect that sets GoGoGrandparent apart from similar services is the unique way to access it. Everything is done via phone call, rather than an app. There are additional benefits that they offer beyond this, including:

  • Vetted drivers: Tracked ratings of drivers guarantee a safe experience when matched with a driver.
  • 24/7 monitored requests: A real person is available at all hours to assist with any requests.
  • Saved preferences: Your preferences for car types, dietary requirements, and more are saved for future reference, so your operator can match you with the best service for your specific needs.
  • Emergency contacts: You can set up contacts that’ll receive live updates for your rides or orders to help maximize your safety and peace of mind.

Cons of GoGoGrandparent

Users of GoGoGrandparent have certain complaints and negative feedback for the service that you may want to know about. The main issues that users have noted are:

  • They are overcharged: Some people have complained that their credit cards have been overcharged or charged without service. If you have these issues, you can expect an immediate response via email or phone from the provider.
  • Rides don’t show up: Certain customers didn’t have their rides show up when they were meant to. While this is often an issue with third-party providers, like Uber or Lyft, it’s still an inconvenience that can put the customer in a poor situation.
  • Initial contract confusion: Users complain about poor transparency on what exactly they’re getting when they sign up. Some users fail to understand how much they’ll be charged or the contract they sign for the year.
  • More expensive: With GoGoGrandparent, you’re paying more than a traditional Uber ride because of the extra services they provide. If you’re looking for a cost closer to one you’d find with traditional ridesharing, you may find GoGoGrandparent’s too expensive.
  • Poor driver relationships: GoGoGrandparent informs and requests that drivers provide extra assistance to their users. Drivers from these third-party apps may not feel properly compensated for the extra work, and this has proven to strain their attitudes when picking up users.

How Does GoGoGrandparent Work?

GoGoGrandparent partners with other services to fulfill requests.

For example, you may call to make a ride request with GoGoGrandparent, and they’ll book it through Uber and send you the ride details. This applies to all services they offer.

Signing Up for GoGoGrandparent

To sign up for GoGoGrandparent, you’ll need to register an account and buy a subscription plan. You can do this on their website or by phone.

If you’d like to register by phone, call them at (855) 464-6872 and Press 2. An operator will assist you with registering.

If you’re using the website, they’ll ask for information about the person using the service, such as any disabilities they have, their name, and address.

This is also where you can add family members and emergency contacts to help run the account.

You’ll need to select a subscription plan out of their four possible options, which we’ll get into below.

Using GoGoGrandparent via Phone

Once you’re signed up, you can call the contact number to access GoGoGrandparent’s full range of services. They’re set up by speed dial.

Start by calling +1 (855)-464-6872 and wait to hear: “Thanks for calling GoGo.” Their speed dial options are:

  • 1: Lets you immediately request an Uber or Lyft to be sent to your home. No need to speak with an operator.
  • 2: You can request an Uber or Lyft to be sent to where you were previously dropped off.
  • 3, 4, or 5: Will connect you to an operator to call an Uber or Lyft to a custom pickup location. To be able to access this service, you need to set it up beforehand with a call to the operator.
  • 6: Books on-demand rides to new locations using voice commands.
  • 7: For meal deliveries from local restaurants. This uses delivery services like DoorDash.
  • 8: For getting groceries delivered from supermarkets. They’ll use third-party services like Instacart, Walmart, and more.
  • 0: Connects you to an operator for medication management, scheduling requests in advance, home services, or anything else.

GoGoGrandparent Subscription Plans

GoGoGrandparent runs on a subscription plan. You can pay for them monthly or with an annual membership fee.

Annual plan members save up to 31% per year. The plans are non-refundable, so ensure that you select the right one for you and your family.

a screenshot of the GoGoGrandparent memberships

Basic Plan

  • $10.39 per month
  • $124.68 per year
  • Billed Annually, you save 31%

With this plan, you get access to all the basic services they offer. This includes rides, meal delivery, grocery delivery, pharmacy delivery, and special requests. Services are charged by the minute or by order and will be the most expensive compared to other plans.

Value Plan

  • $20.49 per month
  • $245.88 per year
  • Billed Annually, you save 31%

The value plan covers all basic services and you get medium priority support. Services are cheaper by the minute or order compared to the basic plan. For example, requesting home services will be $10, instead of $20 as in the basic plan.

Premium Plan

  • $81.99 per month
  • $983.88 per year
  • Billed Annually, you save 18%

A premium plan subscription includes everything from the value plan with high-priority support. You also get proactive care management support, which consists of trained experts who’ll check in on you and your home.

Total Care Plan

  • $409.99 per month
  • $4919.88 per year
  • Billed Annually, you save 18%

The most expensive option is the total care plan. In addition to highly discounted services, customers will get top priority, proactive care management, ride credits, and grocery credits.

These credits add discounts to your orders and have a $500 monthly value.

GoGo for Business

GoGoGrandparent has another branch of their business that targets retirement homes and senior living centers. They partner with these communities to provide their services to anyone who lives in these areas.

They provide concierge platforms for greater ease of access to residents in these communities.

Users can find screens that grant them access to all the available services in multiple locations. With only a few clicks, they’ll have their driver ready.

GoGo can connect all residents of a community with the service within a single week.

They can accommodate any size of community or number of residents, with the possibility to save 85% on fixed costs by setting up GoGo for business.

Frequently Asked Questions

Do You Need a Cell Phone to Access All the Services?

No, you don’t need a cell phone. A home phone will work fine, but a cell phone will provide greater flexibility for the user to call for rides when out of their home.

Are Walkers and Wheelchairs Okay to Have When Requesting a Ride?

Yes, as long as the user can get out of the walker or wheelchair when getting into the car. It’s helpful to note in the profile that the user uses this equipment, so they can be matched with the most adequate car and driver.

What Services Does GoGoGrandparent Partner With?

There are many services that GoGoGrandparent partners with and the list is continuously growing. For rides, they only use Uber and Lyft. For meal services and groceries, they use a larger range of providers. For home services, they find and vet local partners close to the user.

Wrapping Up

If you or a loved one can’t use smartphones but could benefit from the services that apps offer, get a membership for GoGoGrandparent. It’s easy to use and can be accessed by dialing a simple phone number.

Use the personalized services to get a ride from a reliable driver, food delivered to your location, or help with home services.

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