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How To Get A Grubhub Refund In 2024 [Step-By-Step]

Learn about Grubhub's refund policy, including what makes you eligible for a refund, the process of requesting one, and what to expect afterwards.

Key Takeaways

  • Grubhub offers refunds for various issues, including incorrect and unsatisfactory orders.
  • The refund process is straightforward, can take up to five business days.
  • Grubhub Plus members also eligible for refunds under similar conditions.
  • Cancelled orders before delivery generally result in a full refund.

Grubhub Refund Policy

Grubhub’s refund policy allows customers to receive a full refund on orders that are canceled before delivery, delivered to an incorrect address, or unsatisfactory.

These refunds may be reflected as adjustments to the original purchase rather than separate transactions, but it’s important to note that some banks may take longer to process these adjustments.

The refund process typically takes up to five business days, but in some cases, refunds may be processed in just a few hours.

The refund policy applies equally to both standard orders and Grubhub Plus members.

How to Get a Refund on Grubhub

How to Get a Grubhub Refund Using the App

It’s not possible to request a refund on a Grubhub order by using the Grubhub app. Instead, customers will need to:

  • Call the Grubhub customer support line by dialing (877) 585-1085
  • Communicate the fact that you’d like a refund and explain why you are unsatisfied with the order in question
  • Ask if your refund request is approved
  • Inquire as to the expected time range of the refund

If your refund request is approved (the agent on the line with you should be able to immediately inform you of whether a refund is possible), the funds may take up to five business days to return to your account.

How to Get a Grubhub Refund Online

While it is possible to speak with Grubhub customer service representatives online via the instant chat feature, you’ll still need to call the Grubhub customer support line to request a refund. This means:

  • Calling the Grubhub customer support line at (877) 585-1085
  • Communicating the fact that you’d like a refund and explaining why you are unsatisfied with your order
  • Asking if your refund request is approved
  • Inquiring as to the expected time range of the refund

Common Reasons for a Grubhub Refund

Common reasons for requesting a Grubhub refund include missing food items, delivery to an incorrect address, canceled orders, and receiving spoiled food.

If you encounter any of these issues with your Grubhub order, you’re usually entitled to a refund. Grubhub takes customer satisfaction seriously and aims to resolve such issues promptly.

If your order is missing multiple items, has been delivered to the wrong address, is canceled, or contains spoiled food, contact Grubhub’s customer support for assistance and to initiate a refund process.

Does Grubhub Refund Tips on Orders?

Grubhub refunds tips on orders that are approved for a full refund. If you adjust your tip after delivery, it’s included in the total payment amount eligible for a refund.

Should you find that your tip hasn’t been refunded along with the pre-tip order total, contacting Grubhub’s customer support team is recommended for resolution.

Alternative: Cancel a Grubhub Order Before Delivery

As an alternative, you can instead cancel your Grubhub order. To do so, simply:

  1. Open the Grubhub website or app.
  2. Go to the Orders tab.
  3. Select your current, undelivered order.
  4. Open the Order Details window.
  5. Click on the Cancel option.
  6. Choose a reason for your cancellation.
  7. Submit your cancellation request.

Grubhub processes refunds for nearly all canceled orders, typically within five business days. If the refund hasn’t appeared by then, it’s advisable to contact your bank.

Note, Grubhub does not compensate drivers for orders canceled before pickup, which may impact them, especially if they’ve traveled a long distance.

However, customers canceling orders for legitimate reasons should not feel at fault for this policy.

Final Thoughts

There are several reasons why you might want to request a Grubhub refund, from missing or spoiled food to a delivery arriving at the wrong address.

Hopefully, this guide has helped you learn more about the refund process and made you more comfortable with the idea of requesting a Grubhub refund.

If you enjoyed this article, be sure to check out our related articles about food delivery services now!

1 thought on “How To Get A Grubhub Refund In 2024 [Step-By-Step]”

  1. I just found out that Grubhub has been billing me for one year for a monthly subscription which I never asked for and wouldn’t because I seldom place orders. Now I’m getting a lot of “I’m sorry”, but no refund. I’m going to make it my mission to see s doesn’t happen to anyone else. Don’t use Grubhub if you don’t want to get burned.

    Reply

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