Lyft is a rideshare app that can help you get around more easily. Whether it’s as a more convenient, cheaper alternative to taxis, or even as a replacement for owning a car, Lyft can save you both time and money.
In some cases, however, you may want to delete your Lyft account and stop receiving communications from the Lyft service. Perhaps you prefer to just use Uber or have decided a service such as Zipcar is better for your needs. Whatever your reasons, this article will show you how to delete your Lyft account, as well as what information Lyft will retain after you’ve deleted your account.
What “Delete Lyft Account” Really Means
While Lyft allows you to delete your account, they do retain certain information about you even after your account has been deleted. As Lyft states in its Terms of Service:
“You grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display and distribute such Information to prepare derivative works, or incorporate into other works, such Information, in any media now known or not currently known.”
What this means in practice is that even if you delete your account, Lyft will still retain the following information:
- Your name, email and phone number
- Anything you filled out in the Lyft app (such as a photo)
- Your payment method and information
- Information about the device you use for Lyft
- Reviews and ratings of Lyft drivers
- Location information while using Lyft
- Communications with Lyft customer service
- Information you entered while becoming a Lyft driver (even if your application was rejected)
The main reason they retain your information is so that if you sign up for the service again, all your information will be readily available; you won’t have to go through the entire sign-up process again. Whether or not you believe this policy is fair, it is what you agreed to when you signed up for the service.
How to Delete Lyft Account
To delete your Lyft account, you’ll need to go through the following steps:
1. Contact Lyft Support
Once you’re on the page, you should see the following form prompting you to create a new support request:
You’ll need to enter the email address and phone number associated with your Lyft account, as well as a subject for your request (something simple such as “Deleting my account” will be fine).
You’ll then need to choose to delete your account under “What can we help you with?” To do this, click on the arrow to the right of the box and then click on “Profile and account settings.”
Then, click on “Delete my account or unsubscribe.”
Finally, click on “Delete my account.”
2. Explain Why You’re Deleting Your Account
Once you’ve followed the steps above, you should see a form that looks something like the following:
You’ll need to fill out the “Description” field with an explanation of why you want to delete your account. You don’t need to provide a long or detailed reason. Something as simple as “I no longer want to use the service” will suffice. Once you’ve filled out the description of why you’re leaving Lyft, just click the checkbox next to “I’m not a robot” and then hit “Submit.”
3. Wait for a Response
After you submit your support request, you should receive a response within a couple days confirming that your account has been deleted. If you don’t hear anything, you can send an email to firstname.lastname@example.org to inquire.
How to Unsubscribe from All Lyft Emails
Deleting your Lyft account will not automatically unsubscribe you from Lyft promotional emails. After all, the company wants to do everything they can to win you back as a customer, including sending you discounts in exchange for joining the service again. If you’re not interested in receiving these emails (which we assume you aren’t if you deleted your account), then you’ll need to submit a separate support request to unsubscribe.
To unsubscribe, first go to the “Submit a request” page on Lyft’s website, which you can find here.
After filling in your email, subject and phone number, click on “Profile and account settings” as the response to “What can we help you with?”
Then, click on “Delete account or unsubscribe.”
Finally, click on “Unsubscribe from emails.”
Once you’ve selected that, you should see a form similar to the following:
Fill in the “Description” field with whatever makes sense, confirm you’re not a robot and then click “Submit.” This will initiate the process of unsubscribing you from all Lyft emails. As you can see in the screenshot above, Lyft notes that the process of unsubscribing you can take up to 10 days, so don’t be surprised if you receive additional emails from the company before that time has passed.
Of course, if you don’t want to receive any of the emails from the company in the meantime, you can always mark their emails as spam (though there’s nothing to stop you from doing that even without deleting your account).
Deleting your Lyft account isn’t the most straightforward process in the world, but it is possible with just a few steps. Overall, the process isn’t as painful or difficult as it could be — at least you don’t have to call Lyft on the phone.
Brett Helling is the owner of Ridester.com. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. In 2014 he acquired Ridester.com to share his experiences with other drivers. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Read more about Brett here.