Moving on From Uber: How to Delete Uber Account for Riders and Drivers
Uber doesn’t exactly have a clean reputation.
You’ve heard the complaints from drivers:
- Low pay.
- Long hours.
- Inadequate support.
You’ve probably also heard the complaints from riders and other consumers:
- Extreme surge prices.
- Rude drivers.
- Questionable safety.
Drivers and riders alike have boycotted Uber for numerous reasons over the years, and strikes are still continuing.
If you’re here, you likely have your own concerns that are making you question your loyalty to the rideshare platform, too.
So when is it really time to say goodbye?
Keep reading to figure out the answer to that question, learn how to delete your account, and find alternatives for your rideshare needs.
Why You’d Want to Delete Your Uber Account
There are lots of reasons you might find yourself wanting to delete your Uber account.
To start, maybe the service no longer fills the need it originally did.
Perhaps you used Uber to get around because you didn’t have a car or didn’t live somewhere with good public transportation.
If either of these circumstances were to change, you might find yourself no longer needing the service.
In this case, keeping your account open could represent just one extra place your personal information exists online, one you’d rather not have open.
On the other hand, you might want to delete your account because you’re unhappy with the way the company is running its business.
Perhaps the incident with Uber’s self-driving vehicle killing a pedestrian was a sign the company had gone too far.
Or, perhaps you think Uber has gotten too big and no longer cares for its customers in the way it did when it was a small start-up.
Whatever your reasons, deleting your Uber account is something you should be able to do without lots of hassle or back and forth with Uber customer service.
It should just be a matter of hitting a few buttons.
Most of the time, it is that simple, though there are some special considerations to keep in mind.
We’ll discuss those in the next section.
Don’t want to delete your entire Uber account?
Then just delete Uber history instead.
Deleting the Uber App vs Deleting Your Uber Account
You might think that deleting the Uber app is sufficient to delete your account.
However, this isn’t the case.
When you tap Delete, all you’re doing is removing that specific copy of the Uber app from your phone’s storage.
All your account information still exists on Uber’s servers, and you can still sign into your Uber account online.
To completely delete your Uber account, you’ll have to take a couple more steps.
Of course, it’s worth considering if you really need to delete your Uber account to get the results you want.
It might not even be necessary.
If you’re just frustrated with the quantity of emails and notifications that Uber is sending you, you can simply adjust your settings to receive fewer (or none, outside of those necessary for ride transactions).
Learn how to disable email and text notifications here.
Before You Delete Your Account
Deleting your Uber account isn’t difficult, but it’s a hassle to reverse if you change your mind.
Take a moment to consider your reasons for leaving before you make the ultimate decision.
If you’re simply frustrated by the amount of communication you get, or you’re not active enough on the platform, consider these alternatives to account deletion:
- Removing the app from your phone
- Unsubscribing from email updates on Uber.com
- Unsubscribing from text messages by texting STOP to +1 (415) 237-0403
- Turning off push notifications by opening your phone’s settings section, selecting the Uber app, and updating your notification preferences
Had a bad experience?
Uber provides multiple channels for riders to report different situations, from trip issues to incorrect charges.
If you’re a driver, Uber offers in-person and online support, focused on empowering you to keep driving.
If you’re unwilling to use the platform for reasons Uber isn’t likely to resolve anytime soon — such as its history of poor driver treatment or high prices and low wages — moving forward with account deletion may be an appropriate choice.
Just be aware that your Uber Cash, promotional bonuses, and more may be affected.
Deleting Your Uber Account
Riders and drivers each have unique account deletion processes they must follow, but both are simple and efficient.
Here, we’ll cover both bases with a walkthrough you can easily follow.
How to Delete Your Uber Rider Account
Okay, so you’ve decided that you do want to delete your Uber account.
You want your phone number, payment info, and other personal information gone from Uber’s system, and you have no interest in using the app ever again (except through creating a new account).
In this case, you’ll need to initiate the account deletion process.
The steps are a bit different for riders and drivers, so we’ll start by looking at how to delete your Uber rider account.
Here are the steps you’ll need to follow for total account deletion:
Step 1: Visit the Uber rider account deletion page
Follow this link to delete your account.
When you click on this link, Uber will ask you to sign in.
Enter your login information (or sign in using your Facebook or Google account).
Depending on the device you’re using to sign in, Uber may require you to verify your sign in using a code that they’ll text to you.
Step 2: Review the accounts to be deleted
Once you’ve signed in, you’ll see a page informing you of which accounts will be deleted.
Depending on whether or not you also have an Uber Eats account, you’ll see information about it on this page.
Note that you can’t delete just one account while keeping the other.
Deleting your Uber account will also delete your Uber Eats account.
Assuming you’re happy with deleting the accounts shown, click “Continue” to proceed to the next step:
Step 3: Explain why you’re leaving
On the next screen, you’ll see a page with a list of reasons for deleting your Uber account.
You can choose any of the following:
- Bad experience on a ride
- Bad experience with Uber Eats
- It’s too expensive
- No longer need account
- No longer support company
- Prefer not to say
If you pick “Other,” you’ll also need to type a reason in the box below.
If you don’t want to bother with this, you can just choose “Prefer not to say.”
Once you’ve made your selection, you’ll have one final chance to change your mind before deleting your account for good.
If you’re ready to delete it, then click “Delete Account” to finalize the process.
As you can see in the screenshot above, you will still have a chance to restore your account within 30 days of deleting it.
All you have to do is sign into your Uber account as normal.
You can do this on your computer or from within the Uber app on your iPhone or Android device.
Also, bear in in mind that certain information or media associated with your account may remain in Uber’s system after you delete your account.
This includes information that the company must keep as required by law, such as trip receipts.
It also includes user-generated content related to the app, including any photos you upload or information that you write about yourself in your Uber profile.
As Uber states in its User Generated Content Policy, “you grant Uber a worldwide, perpetual, irrevocable, transferable, royalty-free license” to use any content that you create or upload.
The “perpetual, irrevocable” part means that Uber can continue to use your content even if you delete your account (though only in a way that is in accordance with laws related to privacy and data-sharing).
How to Delete Your Uber Partner Account
If you want to delete your Uber partner account, you’ll need to go through a slightly different set of steps than to delete your Uber rider account.
To start, you’ll need to sign into your account. After that, visit the I want to delete my account page.
From here, fill out a form explaining why you want to delete your account.
Possible reasons include the following:
- I signed up to drive by mistake
- I don’t want to use my driver-partner account anymore
- I have another account (this is a duplicate)
If you select “Other,” you’ll also have to explain your reason in the included box.
From there, click “Submit” to initiate the deletion process.
A member of Uber’s support team will be in touch about deleting the account.
This is necessary in order to ensure that you’ve been properly paid and that your tax information is in order before your account is deleted.
Also note that you can delete your Uber driver account without deleting your rider account.
You’ll see this in the image above, where Uber asks which account you want to delete.
You can also delete both at once if you like.
Other Rideshare Options
If you dislike Uber but still love rideshare in general, there are a handful of companies that offer similar services for riders and comparable opportunities for drivers.
Lyft is easily the most popular and widely available, and Uber’s primary competitor.
If your main concern is Uber’s level of support, this could be your go-to platform.
In the midst of Uber controversies, Lyft has emerged with a better reputation for customer service and driver communication.
However, if you’re looking for a wholly different user experience, you may want to look elsewhere.
Lyft and Uber are incredibly similar in most regards, depending on your rideshare priorities.
Via is another rising competitor in the rideshare industry.
This alternative blends public transportation and UberPool to help riders save time and money, and help drivers earn.
Via is only available in a small number of cities, but is growing and distinctly different from Lyft and Uber.
If you want to go back to the old-school days of riding taxis on a meter, Curb is another rising app that connects riders to traditional taxis on a convenient app for a cashless experience.
Only professional taxi drivers can earn with the Curb Driver app.
However, if you were an Uber Taxi or Uber Cab driver before leaving the Uber Driver platform, you’re likely qualified to join Curb.
Frequently Asked Questions
Now that you’re prepared to tap “delete,” you may have a few questions to be extra sure that deactivation is for you.
To help you out, we’ve answered some frequently asked questions about how to delete Uber accounts, including what you can do in case you change your mind.
1. Can I call Uber for support?
Uber doesn’t offer a phone number, but it does offer drivers 24/7 phone support through the Uber Driver app, a feature that was created to improve the driving experience.
Unfortunately, riders do not have the option to speak to Uber team members directly from their phone.
However, with many reliable options, including social media support and a help page that covers many common issues, your needs will likely be covered.
2. Does deleting my Uber account delete my Uber Eats account?
Yes, your Uber account is linked to both Uber and Uber Eats.
If you still want to use Uber’s food delivery service, we recommend simply deleting your rideshare app instead of deleting your account.
However, you can delete your Uber Driver account without affecting your rider and Uber Eats accounts.
3. Can I deposit my Uber Cash elsewhere before deleting my account?
No, Uber Cash cannot be transferred or used anywhere outside the Uber or Uber Eats apps.
These Uber credits do not have an expiration date, but they are no longer accessible if you choose to fully deactivate your account.
If you don’t want to lose your credits, we recommend using what remains of your Uber Cash to save on Uber services before deleting your account.
4. Can I recover my account if I change my mind?
Uber provides you with a 30-day deactivation period in which you can log in and recover your account.
However, after this period, you account will be permanently deleted and you will no longer be able to access it at all.
In order to use Uber’s rideshare or food delivery services after this period, you will need to create a brand new account.
Moving on to Your Next Ride
With your Uber account deleted and your rideshare preferences open to a new favorite, you can start comparing new platforms to determine which one is best for you.
Many of these platforms provide bonuses for signing up as a rider or driver, so just know that you, as a consumer or independent contractor, are the one with the upper hand.