Contacting Uber support seems like it would be a straightforward task. All you have to do is call a phone number or send an email, right?
Unfortunately, it’s not that simple.
Uber is a massive service, and it would overwhelm their support reps to make their customer support accessible through such direct means (as well as lead to a large volume of spam).
However, it is possible to contact Uber through email. You just have to take a couple extra steps compared to contacting other companies. Let’s take a look at how to do it.
Begin by logging into your Uber account on Uber.com. Choose “Rider Login” and provide the necessary credentials.
Choose Help Topic
Click “Help” in the top right corner. This will direct you to help.uber.com, where you can search for specific issues or view a list of common topics.
Once you’ve located your issue, use the given contact form to describe your problem. Uber will typically respond within 24 hours.
Replying directly to Uber email receipts or using email addresses found online will not work. Use Uber’s official contact forms to ensure your query reaches them.
Can You Email Uber?
It’s not straightforward to email Uber’s customer service. While it’s possible, there isn’t a direct email address available.
Instead, you need to go through Uber’s Rider Help portal to submit a request. After doing so, Uber will reach out to you via email at the address you provided. Emailing Uber requires extra steps that might be more effort than anticipated.
How to Contact Uber Via Email in 3 Steps
It’s not a difficult process, but you do need to follow the right steps or you could end up frustrated.
1. Log in to Your Uber Account
Open the web browser of your choice and go to Uber.com. From there, click where it says “Log in.”
You should then see two options:
- “Driver Login”
- “Rider Login”
Click on “Rider Login.”
Then, enter the email address or phone number associated with your account.
Finally, enter your password.
You should now see a screen that looks something like this:
2. Find Your Help Topic
To email Uber about a specific issue, click where it says “Help” in the upper righthand corner.
From there, you’ll be taken to help.uber.com.
You can either search for your specific help topic in the box that says “Search Rider Help,” or you can scroll down to view your most recent trip.
You’ll also be able to see a general list of popular topics when you scroll down.
If your issue is with a specific trip, you should click on one of the prompts next to it to initiate the help process. If you have a more general question, then it’s best to find it in the list of support topics.
3. Use the Contact Form to Email Uber
Once you’ve found the support issue you need, you can use it to contact Uber.
It’s easiest to demonstrate this with an example. In this case, we’re going to pretend we had an issue with being overcharged for a ride.
You’ll see in the image below that you have several common issues displayed next to the summary of your most recent trip:
To get help with the ride fare being too high, we’ll click on “Review my fare or fees.” From there, you’ll need to choose a reason you want Uber to review the fare:
We’ll choose “I had a different issue with my charge.” You’ll then see a screen like the one below:
In the box where it says “Share details (Required)” you can describe additional details about the issue you had with your trip
Once you click “Submit,” someone from the Uber support team will get back to you via email or in-app support. You can then communicate about future issues via email (or through the Uber app, if you prefer).
You should expect someone to get back to you in around 24 hours. This isn’t a stellar response time, but it’s understandable when dealing with non-urgent issues for such a large company. As frustrating as your trip issue may be to you, odds are it can wait.
How Not to Contact Uber Email Support
To email Uber, there’s only one reliable method we’ve mentioned. While you might be tempted to try other ways, they often lead nowhere.
For instance, replying to the trip receipt Uber emails you just gets an automated response, directing you to help.uber.com. Actual people don’t check these email replies.
Beware of other supposed Uber support emails found online; they won’t connect you directly to Uber. Instead, you need to use Uber’s contact forms, and they’ll reach out if necessary.
While this might seem tedious, it’s structured this way to filter out unnecessary messages. For quick solutions, check Uber’s comprehensive Help section online.
Email Uber Only When Necessary
As you can now see, it’s not so easy to just “email Uber.” The company has an online support system that requires more steps than that.
We’d love to see other options (like online live chat support) that would be more instantaneous than the current convoluted email process, but there’s no evidence of Uber offering that at the moment.
Are you an Uber driver looking for assistance? Check out how you can use the Uber driver app to get help with your problems.