Key Takeaways
- Instacart does not provide physical store receipts to customers.
- Digital receipts are emailed or accessible via the Instacart app after delivery.
- Store receipts show actual prices, which may differ from Instacart’s charges.
- Instacart’s receipt policy maintains service profitability by concealing price markups.
What Is Instacart’s Receipt Policy?
Instacart’s receipt policy is designed to prevent customers from receiving physical receipts for their orders.
Instead, shoppers are required to retain physical receipts without sharing them with customers, under the risk of account deactivation.
Upon completion of delivery, customers are provided with a digital receipt accessible via email, mobile app, or computer. This policy is integral to Instacart’s business model, allowing the company to apply markups on item prices.
These markups are essential for Instacart’s profitability but could lead to customer dissatisfaction if the price differences between Instacart and store prices, especially on discounted or sale items, were transparent.
To mitigate this, digital receipts detail the items, costs, and totals paid without showing the original store prices or the markup applied. Instacart compensates for not honoring in-store sales by offering its own promotions and coupons.
How to Get an Instacart Receipt
There are a couple of ways to obtain your Instacart receipt; you can find it in your app, or wait for the copy to be emailed to you once you receive your groceries.
To locate your receipt in the Instacart app, follow these steps.
- Open the app and log in.
- On the dashboard, click View account at the top left.
- Tap on Your orders.
- From there, browse through your orders and select the one from which you need the receipt.
- Scroll to the bottom and tap View receipt.
In addition to locating your receipt in the Instacart app, you should receive an emailed copy once your delivery is complete. Make sure to check your spam folder if you don’t see the email.
Do Instacart Shoppers Need To Keep Receipts?
Yes, Instacart shoppers are required to keep the physical receipts initially.
After checking out an order, shoppers must take a picture of the receipt and submit it through the Instacart app. This is essential for Instacart to verify the charges made on the shopper card.
Once the photo is uploaded, retaining the physical receipt is not strictly necessary. Shoppers may keep the receipt until the end of their working day for peace of mind, especially in case of returns or any issues arising with the order.
After ensuring the receipt’s information is securely uploaded to the app, shoppers are free to dispose of the physical copy, either by recycling or throwing it away, according to their preference.
Frequently Asked Questions
Can you scan Instacart receipts on Fetch?
Yes, you can scan Instacart receipts on Fetch. Luckily, Instacart is on the list of approved eReciept Retailers that Fetch supports.
The process is a little different from uploading physical receipts, though, as you’ll need to link your account and allow Fetch to scan for digital receipts.
Can you add Instacart receipts to Ibotta?
Unfortunately, Ibotta has disabled the ability to add digital Instacart receipts.
Wrapping Up
Instacart runs a tight ship to ensure customers and shoppers are happy and it’s profitable.
Policies regarding receipts are in place so that customers aren’t discovering the price discrepancies or becoming angry once they find out how much they’ve been charged.
This ensures Instacart retains its customer base while ensuring shoppers are using the shopper card appropriately. But, rest assured that you’ll still receive your Instacart receipt digitally.
