Instacart provides round-the-clock customer service support to assist shoppers with their concerns.
Common Issues Faced
Shoppers may encounter problems like payment discrepancies, delivery issues, app navigation troubles, or customer conflicts.
Efficient Help Tips
For swift resolution, provide detailed information, practice patience, and follow the instructions of customer service representatives.
- Instacart Shopper Customer Service Methods
- Instacart Shopper Customer Service Hours
- Tips for Getting Help as an Instacart Shopper
- Common Reasons for Instacart Shoppers to Get Help
- Wrapping Up
Instacart Shopper Customer Service Methods
In addition to its stellar delivery service, Instacart offers its customers a variety of ways to seek help, such as by phone, chat, or email if an issue arises.
But what happens when something goes wrong on the in-store shopper’s end? Here are common ways to get Instacart Shopper customer service help when you need it.
- Instacart Shopper Phone Number
- Instacart Shopper Support Center
- Instacart Care Live Chat
- Send a Message
1. Instacart Shopper Phone Number
As with any personal shopper, issues may arise, so the best way for Instacart shoppers to get help is by calling Instacart Shopper customer service at (888) 246-7822.
This number can get used by any Instacart customer who needs assistance as well.
Pro Tip: Try the Live Chat First
Before you call the Instacart phone number, we suggest first trying the live chat (option number 3 in this list).
When you call the support number, you’ll probably not be able to multitask and keep shopping. The live chat allows you to keep shopping, while getting help at the same time.
2. Instacart Shopper Support Center
There is also the Instacart Shopper Support center, where shoppers use their phone numbers to log in. This page can also be used by anyone who wants to become an Instacart shopper.
Prospective shoppers can sign up and create an account from this page.
Once logged in, shoppers will see a Frequently Asked Questions page, where they can find answers to common issues. If the issue is not listed there, they can quickly get assistance by calling the customer service number.
There is also the Announcing Faster, Better Support for Shoppers page, which gives Instacart shoppers a dedicated page and explains all the ways they can get help.
3. Instacart Care Live Chat
Instacart Care Live Chat is an in-app chat feature of the Instacart app, which allows Instacart Shoppers to connect with a support agent in real-time.
By using Instacart Care Live Chat, you can connect with trained customer care specialists who are available 24/7. Shoppers can exchange text messages, videocalls and screen shares for any issues they’re having with their orders.
According to Instacart.com, here’s how it works:
- Tap on the “?” in the top right corner of the app to access the help center
- Tap the headset icon in the upper right to get support from an agent
- The virtual agent will pop up with a list of prompts, select the item that best applies to your issue
- If the virtual agent can’t resolve the issue, you’ll then be guided to choose either in-app chat or a voice call to help resolve the issue
In our experience, we’ve found that drivers like this support method the best. It’s a simple and easy way to get help while shopping, without having to hear back from an email or block off large chunks of time talking on the phone.
Instead, this method allows you to keep shopping – while still getting help at the same time.
4. Send a Message
Like with the live chat feature, Instacart shoppers can also send a message through the app to receive support.
This can be used for issues with customer orders, to provide shopper feedback, or provide an Instacart shopper review.
For non-urgent support at any hour of the day, shoppers can email Instacart at [email protected] at any time.
Instacart Shopper Customer Service Hours
Instacart shoppers can connect with a support agent by phone in two minutes or less. Instacart Customer Service is available 24 hours a day, seven days a week. The Instacart phone number for Instacart shoppers is (888) 246-7822.
Tips for Getting Help as an Instacart Shopper
1. Provide as Much Information as Requested
When seeking help, Instacart shoppers should provide as much information as possible.
Specifics, such as names, dates, addresses, etc., will help expedite the process and keep the customer support agent from having to ask a thousand questions before even beginning to tackle the issue.
2. Be Patient and Appreciate the Help
As with any customer issue, agents must first ascertain the issue, research it, and then find the best resolution. Please have patience and know that the customer service agent is working as quickly and diligently as possible to get the issue taken care of.
3. Do as the Customer Service Representatives Ask
When a customer service representative asks a question, they do so because every bit of information is needed to resolve it.
By doing what the customer service representative asks, you can speed up the process of getting the help you need without causing extra conflict.
Common Reasons for Instacart Shoppers to Get Help
1. Payment or Earnings Issues
Becoming an Instacart shopper is a great way to earn extra money.
The pay depends on several factors, such as the shopper’s location and how many orders they complete, but Instacart pay as is followed.
A Full-Service Shopper is a gig worker, an independent contractor, who can work as little or as much as they like, while In-Store Shoppers earn a base pay plus tips and get scheduled for set shifts, according to their availability.
As with any job or gig work, discrepancies may arise over the number of hours worked/pay, especially with Full-Service Shoppers, who don’t adhere to a regular schedule.
The shopper app has a convenient feature called Instant Cashout, which allows shoppers to withdraw their earnings as soon as they hit the account.
Accounts get funded 30 minutes after an order is marked as delivered, and if, for some reason, the funds are not added to the account promptly, a shopper may need to seek help.
2. Batch or Delivery Problems
Most Instacart drivers rely on GPS, but unfortunately, its directions are not always accurate.
A big reason why an Instacart shopper may need help is not being able to locate the delivery address.
Other issues may include a problem with the items themselves, not being able to get in contact with the customer at the time of delivery, or any issue related to the grocery store or the grocery order itself.
The Instacart Shopper App is an app dedicated exclusively to Instacart Shoppers.
As with any technology, issues may arise.
Anything from the app not working and crashing to a new Instacart shopper who needs help navigating the app.
4. Customer and Performance Feedback
Instacart Shoppers, like all customer service workers, may have issues or conflicts with the customers they serve.
Instacart Shoppers may need to get help dealing with challenging customers or situations that they can’t resolve themselves.
If you are an Instacart Shopper and need help with anything from payments to scheduling, don’t hesitate to reach out to support using one of the methods listed above.
There are a variety of ways for you to get assistance, so no issue is too big or too small. You can use email, the Instacart Shopper app, live chat, or even call them directly. Thanks for being part of the Instacart community!