Working as a Lyft driver is an excellent way to make extra money while working on your own schedule. You can transport morning commuters if you like to get up early, give rides to nocturnal revelers if you’re a night owl, or give rides during the day to make some extra money while your kids are at school.
No matter when and why you’re giving Lyft rides, the time may come when you need help. Perhaps you have a question about how to deal with unruly passengers, need help setting up direct deposit, or are wondering if your vehicle will meet Lyft’s requirements.
In cases like these, you should contact Lyft support. We’ve covered how to contact support in previous articles, including special topics like the Lyft phone number you can use to reach the 24/7 Critical Response Team about safety incidents.
But what if you have a situation where you need in-person support? Sometimes, nothing beats talking to a real person about your driver support questions. Is this something Lyft offers?
In certain cities, it is. You can visit a Lyft Hub to get help with common questions like setting up direct deposit, passing the vehicle inspection, and much more. Let’s take a look at how to find a Lyft office near you, as well as how to prepare for your visit.
Recognizing driver demand for in-person support, Lyft has created a network of offices across the United States (plus a location in Toronto).
These offices fall into two categories. Some are dedicated offices called Lyft Hubs. Others are smaller kiosks inside other businesses. These are called service desks.
Both serve the same function: allowing you to speak to a Lyft customer service representative in person.
The hours of each Hub will vary, but you can generally expect to be able to speak to a representative during business hours on weekdays. As far as where Lyft locates Hubs vs. service desks, it usually has to do with the size of your city and market. The bigger the city and the larger the number of Lyft drivers there, the more likely you’ll have a full-fledged Hub. For instance, Chicago and San Francisco both have Hub offices, while Nashville and Pittsburgh have service desks.
Lyft currently has Hubs and service desks in the following locations. Click on the link for your state to see a full list of locations and hours by city and find the Hub nearest you:
- New Jersey
- New York
- Rhode Island
To make your visit to your local Hub productive, you need to be prepared. You should have a clear idea of the questions you need answered before you arrive. Also, be sure to bring any necessary materials. For instance, if you need help setting up direct deposit, you should bring a voided check. Or if you had a problem with a specific ride, pull it up in your Lyft ride history before you go.
Depending on the size of the Hub you visit, there may be one to several customer service representatives available. This means you could have to wait around for a bit, and it’s all the more important to be prepared for when you finally do speak with a customer service rep. If you get to the front of the line and aren’t sure of what you need help with, you could hold up the line and frustrate everyone else trying to get help.
You should also observe common courtesies. Don’t get to the Hub location five minutes before it closes and expect a rep to help you set up your driver account. This is unrealistic and disrespects the people Lyft employs to help you. For best results, we recommend arriving early. You could go after giving some rides during the morning rush (though you should check your local Hub’s hours to see how early you can arrive).
Finally, you should consider if you even need to visit the Hub location in the first place. Have you consulted the resources for drivers at Lyft.com? Is your question simple enough that you could get someone to answer it through a support ticket in the Lyft app? The quickest way to get support may not be going to the Hub, especially if it’s for a question that isn’t urgent.
Let’s look at some common questions that people have about Lyft Hubs.
1. Can Lyft passengers get support at Hub locations?
No, the Hub is reserved for assisting drivers. It is not a place to lodge in-person complaints or contest unexpected charges for a Lyft ride. For assistance with these issues, you should contact Lyft support using an online method.
2. What sorts of issues can I get help with at Lyft offices?
Lyft representatives can help you with any questions related to driving for the platform. This could be a technical question such as how to set up direct deposit, how to upload your driver’s license, or how to contact a passenger through the Lyft app.
On the other hand, you can get help with questions related to where you should drive to maximize your earnings, how to claim the various Lyft driver earnings guarantees, and how to boost your Lyft driver rating.
Finally, certain Hub locations are where you can go to get a Lyft vehicle inspection (if your city requires it). Check the information on the Hub nearest you to see if you can get an inspection done there.
3. When will Lyft open an office in my city?
This is a difficult question to answer. As far as we can tell, Lyft locates offices based on where they have large numbers of drivers. So if you’re operating in a city that doesn’t have a lot of Lyft drivers, you’re less likely to have a Hub or service desk.
The only thing you can do about this is attempt to increase the number of drivers in your city through referrals. If your market grows to a point that Lyft has a major presence, then the company might decide it’s worth it to open an office near you.
4. Should I go to a Lyft office about an emergency?
No, we don’t recommend this method. If you’re having a safety emergency, your first step should be to call 911. Once you’re safe, you can contact Lyft’s Critical Response Team to get further assistance with your incident. They’ll help you figure out the next steps you need to take.
Get In-Person Support at a Lyft Office
We hope you now see all the things you can do at Lyft offices, as well as how to find the one that’s nearest you. If you need in-person support as an Uber driver, then you have similar options. Check out our guide to Uber Greenlight Hubs to learn more.
For more information on how to succeed as a Lyft driver, consult our step-by-step guide to becoming a Lyft driver in 2018.