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The Lyft app is a great way to get from place to place when you can’t (or don’t want to) drive. You just pull out your phone, tap a few buttons in an app, and a car will pick you up within minutes. You don’t have to worry about payment, either, as it’s all handled within the app.
If you’ve used Lyft, then you already know all that. But what you might not know is that the Lyft app also has some handy features when it comes to checking your ride history. Unlike a taxi ride, where you just hop in, get to your destination, pay, and then never hear from the driver again, Lyft has a whole section of their app where you can view info on your previous rides. In addition, you can do useful things like find a lost item, review how much you were charged, and see a detailed, itemized receipt.
In this post, we’re going to show you how to check your Lyft ride history, as well as how to perform some common actions related to your previous rides.
- Why Check Your Lyft Ride History?
- How to Check Your Lyft Ride History
- Use Lyft Ride History to Find a Lost Item
- How to Dispute a Charge in Lyft Ride History
Why would you want to check your Lyft ride history in the first place? If everything went smoothly with your trip, then you might not need to. However, there are plenty of cases where checking the ride history can be helpful.
To start with, you might want to review how much the ride cost. The ride history will show you that, as well as a detailed breakdown of what went into your total bill. This includes things like the fare itself, any tips you added, any Round Up & Donate contributions to charities, and split payment fees or damage fees.
If you had issues with your ride, your ride history can also help you there. You can contact Lyft support in order to dispute an unfair charge (more on how to do this below), as well as get in touch with your driver about lost items (also discussed below).
Finally, your Lyft ride history will indicate if a particular ride was for business or personal use (assuming you have a Lyft business profile). You have the option to choose this before you book a ride, but sometimes you might accidentally hit the wrong button. With Lyft’s ride history, you can change this if there was an error, ensuring you receive the business traveler reimbursements you deserve.
Checking your Lyft ride history requires only a few steps. First, open the Lyft app on your phone. Once the app is open, tap on your profile picture in the upper left corner of the screen to view the app’s options:
From there, tap where it says “Ride History.”
Now, you should see a screen like the following:
You can scroll through the list to view detailed receipts for all your past rides. You’ll also be able to see where the name of your driver, the route they took, where they picked you up and dropped you off, and how much the ride cost. Here’s an example:
If you scroll down, you’ll be able to see a receipt for the ride. You’ll also receive a ride receipt via email after each Lyft ride you take:
On your receipt, you can see an itemized list of everything that went into your Lyft ride fare. You can also see the payment method you used to make the purchase and your exact pickup and dropoff times.
One of the most useful parts of the Lyft ride history feature has to do with finding lost items. It’s easy to forget an item in a Lyft ride, especially if it’s dark or you’ve had a couple drinks. Luckily, you can get it back by tapping a specific button in your Lyft ride history.
To initiate the process to recover a lost item, navigate to the history for the ride in which you lost the item. Then, scroll down and tap “Find lost item”:
After that, you should see a screen like the following:
Enter a message informing the driver about what you lost, and Lyft support will work to put you in touch with the driver of the ride where you lost the item. There’s no guarantee that the driver will return the item (they’re under no obligation to do so even if they can find it). However, this is the best action to take when you’ve left an item in a ride. To learn more, consult our guide to Lyft lost and found.
While Lyft makes every effort to bill you in an accurate, fair manner, they may make a mistake from time to time. It could be a software glitch or even the actions of a dishonest driver. Whatever the reason, what do you do when you believe that Lyft has overcharged you for a ride? Your ride history holds the answer.
Technically, you’re not disputing what Lyft charged you (that would be something to take up with your credit card company). Instead, you’re asking someone from Lyft’s team to review the price you were charged with the possibility of adjusting it if you can provide a valid reason for that to happen. Lyft calls it a “price review.”
To request a price review, go to the history info for the relevant ride. Then, scroll down until you see a button that says “Get Help.” Tap this button:
From there, you’ll get redirected to a page on the Lyft website similar to the following:
You’ll then need to tap on “Select a Reason” and choose from one of the following options:
Once you’ve made your choice, the information will be submitted to Lyft and someone from their team will review it. Depending on what they determine, they may either refund the money or give you some Lyft credit to use for future rides.
Review Your Lyft Ride History Whenever You Like
We hope you now understand how to view your Lyft ride history, as well as the many benefits that can come with doing so. The ability to dispute unfair charges and to help find lost items are key features of the Lyft ride history, ones that can really help your wallet out.
Never used Lyft and want to get a discount? Check out our guide to how you can use Lyft promo codes to save on your first ride.
Brett Helling is the owner of Ridester.com. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. In 2014 he acquired Ridester.com to share his experiences with other drivers. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Read more about Brett here.