If you’re a Lyft rider, it’s important to understand how the platform calculates your rating and what factors can affect it.
In this article, we’ll explain everything you need to know about Lyft rider ratings, including why they’re so important and how to check your own rating. We’ll also provide some tips on how to make sure you get good ratings from drivers.
What Is a Lyft Rider Rating?
Lyft riders get rated by drivers, just as Lyft driver ratings are done by passengers after each ride.
The rating is an important factor in the Lyft community.
A high rating means that you’re a good passenger.
Generally speaking, it means you’re polite, don’t cancel rides, tip well, and maybe even give your driver a five-star rating.
Conversely, a low rating can make it harder to get a ride, as drivers may not want to pick up someone with a low rating.
How Are Lyft Rider Ratings Calculated?
Lyft calculates your passenger rating by taking the average of all the ratings you’ve received from drivers.
The rating is on a scale of one to five, with five being the best.
To get an idea of how this works, let’s say you’ve taken ten rides and received the following ratings:
- Five stars: two rides
- Four stars: four rides
- Three stars: three rides
- Two stars: one ride
This would give you an average rating of (two + four + three + two) / ten, which is three stars.
As you can see, a few low ratings can bring down your overall rating, so it’s important to try and get five-star ratings from drivers whenever possible.
What Is a Good Lyft Rider Rating?
Anything above four stars is generally considered good.
Of course, the higher your rating, the better.
A five-star rating means you’re an excellent passenger and drivers will be more likely to want to pick you up.
What Is a Bad Lyft Rider Rating?
A bad Lyft rider rating is anything below four stars.
If your rating is in the three or two range, you may have difficulty getting a ride, as drivers may not want to pick you up.
Why Is My Lyft Rating New?
Lyft averages the last 100 ratings to obtain your current rating.
If you haven’t taken 100 rides yet, then Lyft uses your total number of rides to calculate the rating.
You will see your rating labeled as “new” if you’ve taken less than 25 rides.
Why Do Lyft Rider Ratings Matter for Passengers?
The Lyft score is important because it’s one of the factors that drivers consider when deciding whether or not to pick up a passenger.
If you have a low rating, drivers may be less likely to want to pick you up.
If you allow your rating to slide, then you might miss important appointments as you’ll have difficulty getting a ride when you need one.
Imagine the frustration you will feel if a couple of drivers cancel your ride as you wait to leave home for the airport.
Based on your prior behavior with drivers, you’ll now feel the consequences of possibly missing your flight.
You should do everything you can to get and maintain a good rating.
It’s also worth noting that Lyft may deactivate your account if your rating falls below a certain threshold.
While this is unlikely to happen if you have a low rating, it’s something to be aware of.
How Do I See My Passenger Rating on Lyft?
By now, you’re probably wondering what your rating looks like on the Lyft platform.
Where Is My Lyft Rating On the App?
It’s easy to check your rating in the Lyft app.
Just follow these steps.
- Open the app
- Tap on your profile picture in the top left corner
- Tap ‘Ratings’
There, you’ll see your overall rating as well as the individual ratings for each of your recent rides.
If you don’t have access to the Lyft app at the moment, you can still check your rating by going to the Lyft website and logging in.
The process is similar to checking your rating on the app.
Once you’re logged in, click on your profile picture in the top right corner.
Then, select “Dashboard” from the drop-down menu.
On the next page, you’ll see your passenger ratings.
You can check your overall rating as well as the individual ratings for each of your recent rides.
How to Check Your Badges?
Lyft also has a system of badges that passengers can earn.
There are several types of badges that you can earn as a passenger. Here are four examples.
Marathoner: You get this badge as you rack up a total number of miles.
Milestones include five miles, 25 miles, 50 miles, 100 miles, and 1,000 miles.
Five-Star Rider: You earn this badge by getting five-star ratings from drivers.
The milestones include one rating, five ratings, 15 ratings, 50 ratings, 150+ ratings.
Lyft Anniversary: This badge reports how many years you’ve used the Lyft app.
Top Tipper: 100% of your tips go directly to drivers.
Your next driver will love to see that you tip often.
The badge reports the number of tips you’ve provided in the past. The milestones include two tips, five tips, 10 tips, 20 tips, and 50+ tips.
You’ll see badges displayed on your passenger profile.
They give drivers an indication of what kind of rider you are.
If you have a lot of badges, drivers will likely be more willing to pick you up.
To find your badges, simply scroll down the profile section after you enter it to look at your passenger rating.
You’ll see four badges show up immediately.
If you want to see how many other badges you’ve earned, click on “View All”.
How to See Lyft Driver Comments?
Only Lyft sees any comments left by drivers about you.
It doesn’t matter if it’s a negative or positive comment.
The only time you get notified of a bad driver comment is when the driver leaves you a 1-star, 2-star, or 3-star rating.
Lyft will contact you to ask about the specific situation.
How to Improve Your Lyft Rating
If you’re not happy with your current Lyft rating, there are some things you can do to improve it.
First, make sure you’re always polite to your driver.
You can use “please” and “thank you”, for instance. Don’t slam doors or leave trash in the car.
Second, be on time.
If you’re running late, let your driver know as soon as possible so they can adjust their route accordingly.
You should also call your driver when ordering a long-distance trip.
Never assume your driver wants to drive you 200 miles from the airport to your home.
Third, don’t cancel rides too often.
It’s considered rude to cancel a ride after the driver’s acceptance of it.
Fourth, give your driver a five-star rating if they deserve it.
They’ll appreciate it and it might encourage them to give you a five-star rating as well.
Fifth, money talks! Leave a good tip when your driver performs well for you.
What To Do if I Get an Unfair Rating?
If you think you’ve been unfairly rated, the best thing to do is to reach out to Lyft support.
Can I Dispute an Unfair Lyft Rating?
Yes, you can. If you have evidence that the rating is unfair, such as a recording of the ride, you should reach out to Lyft customer service.
They will investigate the situation and take appropriate action if necessary.
You can dispute a driver rating by following these steps.
- Open the Lyft app
- Tap on your ride history
- Find the ride you want to dispute and select it
- Tap where it says, “get help”
- Choose the reason for your dispute
- Submit it to customer support
The customer service team will then reach out to you to see how to resolve the situation.
If you get a bad rating, it’s not the end of the world.
You might get fewer ride requests, but you can still use the Lyft app.
If you’re struggling to improve your rating, reach out to Lyft support.
They might be able to give you some tips on how to improve.
Wrapping Up
Maintaining a high Lyft rating helps you continue to use the Lyft platform with ease.
Always make sure that you treat your driver and their vehicle with respect.
If you do that, you shouldn’t have any issues with ratings.
