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The Postmates Background Check: Why It Exists and What to Expect

Last updated: January 20, 2022
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The Postmates Background Check: Why It Exists and What to Expect

If you know anything about becoming a Postmates driver, you know that it’s a way to make extra money on a flexible schedule.

You perform on-demand deliveries for customers, and in the process, you get to see all kinds of interesting restaurants and stores around your city as you make your way from pickup to drop-off locations.

Before you can become a Postmates driver, you have to complete a few steps. One of these steps is undergoing and passing a background check.

In this post, we’ll take a look at the Postmates background check process. We’ll examine what the background check is like, show you how to pass it, and answer some common questions about Postmates background checks.

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Why Does Postmates Perform Background Checks?

Why does Postmates perform background screenings in the first place? After all, you’re not applying to work at a federal agency or deal with any secret information. Isn’t it overkill to make potential Postmates drivers go through background checks?

Requiring background checks for drivers makes a lot of sense for Postmates. While drivers may not be doing anything secretive, they do have to deal with driving (which is a potential liability risk for Postmates), as well as handle the Postmates prepaid card (PEX). This requires a certain level of trust, and it makes it understandable that Postmates doesn’t want to hire people who have a criminal record.

There’s also the issue of customer safety. Postmates wants customers to feel safe when a delivery driver comes up to their home or office. With background checks in place for all Postmates couriers, customers can rest assured that they aren’t dealing with someone who might threaten, hurt, or rob them.

This is a common practice for nearly all gig platforms, including Uber, Lyft, and nearly all on-demand food delivery services.

How Does the Postmates Background Check Process Work?

So what does it take to get a Postmates background check? It’s not a difficult process.

You’ll complete the background check as part of your Postmates onboarding session. This comes after you’ve completed the online application process but before you’re able to receive your PEX card and start making deliveries.

When you go for your onboarding session, you’ll need to provide the following for Postmates to complete your background check:

  1. Social Security number
  2. Date of birth
  3. Driver’s license (if applying to make deliveries using a motorized vehicle)

Using this information, Postmates will conduct a criminal background check. The background checks are performed by a third-party company. This company consults national and county-level databases and law enforcement agencies to check if you’ve committed any of the following offenses:

  • Violent crimes
  • Felonies
  • Sexual offenses
  • Drug-related offenses

If the background check reveals any of the following, then Postmates won’t let you drive for their platform.

In addition, any applicant who wants to make deliveries with a motor vehicle must undergo a driving record check. This is done in consultation with the state and local DMV, and it checks for the following violations:

  • DUI
  • Hit and run
  • Property damage resulting from operating a motor vehicle
  • Excessive moving violations
  • Other crimes involving a motor vehicle

If the check reveals any of the above, then you won’t be eligible to deliver for Postmates. Furthermore, if Postmates becomes aware of any changes in your criminal or driving record while you’re a courier, they can revoke your ability to make deliveries at their discretion.

Frequently Asked Questions About Postmates Background Checks

The Postmates Background Check: Why It Exists and What to Expect

Now that you understand the basics of how the Postmates background check works, let’s take a look at some common questions prospective drivers have about the process.

1. How long does the Postmates background check take?

The time frame for your Postmates background check to be complete can vary. In many cases, the results will be ready within 24 to 48 hours. However, it is possible for the check to take longer.

If this happens, then it’s usually due to slow processing times on the part of local government offices. Think about the last time you had to go to the DMV to do something. When you consider how long and painful the experience can be, it’s not surprising that your motor vehicle record check could have some delays.

As long as you haven’t committed any of the offenses we talked about above, you shouldn’t be concerned. A long processing time for your background check does not mean it has revealed some crime you never knew you perpetrated.

So don’t worry if the check takes a few days or even weeks — it’s likely just the glacial pace of government that’s to blame.

2. How do I check the status of my Postmates background check?

The best way to check the status of your background check is in the Postmates Fleet app.

The app provides a secure platform for viewing your background check status. You’ll be able to download the Fleet app for iPhone and Android once Postmates has accepted your online application. You’ll also receive instructions on how to set up your Postmates driver account.

To check the status of your background check, all you have to do is log into the app. You’ll be able to see the status of your application. If your background check is still in progress, you’ll see a message that says “Background check pending.” As we mentioned in the previous section, this likely just means that there’s a processing delay.

You don’t have much recourse in terms of contacting Postmates support about issues related to your background check, as Postmates employees don’t have access to data on background checks that are still in progress. If it’s been an excessively long time, however, it could be worth contacting them to make sure it’s not an error in the Postmates Fleet app.

Learn how to contact Postmates customer service in our complete guide.

3. Can I dispute the results of my background check?

Yes, you can. There’s no guarantee that Postmates will change their decision, but if you believe that some aspect of your background check was inaccurate, you can contact Postmates support to dispute it and attempt to appeal the company’s decision.

You should only do this if you believe there has been an error; it’s not a good use of your time to attempt to convince Postmates to overlook a crime you did commit. Ultimately, the company has the right to reject any applicant on the basis of their criminal history; bear that in mind as you attempt to dispute any issues that arise.

4. What other requirements are there to become a Postmates driver?

We’ve already covered some of the most important Postmates driver requirements, but there are other requirements to keep in mind. To start, you need to be at least 18 years of age to make Postmates deliveries (and at least 21 to deliver alcohol).

Furthermore, you’ll need to meet the vehicle requirements that Postmates outlines. These are much more minimal compared to Uber requirements or Lyft requirements since you’re not transporting passengers. Essentially, your vehicle just has to be in reliable, working condition. Other vehicle details like the number of doors or passenger capacity don’t matter.

Pass the Postmates Background Check With Flying Colors

The Postmates background check isn’t a big deal as long as you haven’t committed any of the offenses that can disqualify you from being a driver. While delays can happen, the best approach is just to be patient and wait for the results to come back.

If you’re applying to be a Postmates driver, then you should know about the sign-up bonus you can receive as a new driver. To claim this bonus, visit our guide to the Postmates driver referral code.

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