Getting food delivered to your doorstep is one of the many perks of living in the 21st century.
And with DoorDash, you can get your favorite meals from restaurants that don’t typically deliver.
But as great as the leading food delivery company in the United States is, it’s not without its problems.
In this article, we will discuss nine common problems with DoorDash and how to fix them.
What Common Problems With DoorDash Do People Have?
Some of the most common problems that people have with DoorDash include:
Missing Items or Wrong Order
Sometimes the items in your order may be missing, or you may receive the wrong order altogether.
Apart from being incredibly frustrating, this can also ruin your whole meal.
Did Not Receive Order
One of the most frustrating experiences with DoorDash is when you placed an order but never received it.
This can happen for various reasons, such as the restaurant not receiving the order, the driver getting lost, or traffic delays.
Whichever the reason, not receiving your order is a major inconvenience and one that DoorDash clients should not have to deal with.
Order Issues
Making an order should be straightforward.
However, sometimes it can be anything but.
People have reported issues with the DoorDash website and app, such as not being able to add items to their cart or checkout.
While frustrating to the client, this problem also translates to lost business for DoorDash.
DoorDash App Down
There have been several reports of the DoorDash mobile app going down, either entirely or partially.
This can be a significant problem if you’re trying to place an order but can’t access the app.
Even worse, some people have reported that their orders were canceled because of mobile app issues.
Some DoorDash users have reported unauthorized charges on their credit or debit cards.
This is a severe problem, as it can lead to identity theft or fraud.
DoorDash is a popular company, but such cases breed mistrust and can damage its reputation.
Error Validating Basket
Basket validation errors are another common problem with DoorDash.
These usually happen when people try to place an order but get an error message saying their basket is invalid.
This can be highly frustrating, especially if you’re trying to place a last-minute order.
It’s also a major inconvenience, as you’ll have to go through the whole process again.
Messed Up Order
Customers have also reported receiving their orders in a mess.
This can happen when the food gets jostled around in the delivery process or if it’s not packed correctly.
While this may not seem like a big deal, food presentation is important, and it can affect your whole dining experience.
Receiving Cold Food
Another common issue with DoorDash is receiving cold food.
This can happen if the driver takes too long to deliver the food or if the restaurant doesn’t pack it properly.
Either way, it’s a significant inconvenience, as you’ll either have to reheat your food or deal with eating cold dishes.
Dashers Stealing Food
DoorDash has had to deal with reports of their delivery drivers stealing food.
This is a major problem, as it ruins the customer’s experience and reflects poorly on DoorDash.
What Common Problems Do Dashers Have?
Dashers are the drivers who deliver the food, and they also have to deal with a few problems.
As the link between the customer and the restaurant, the delivery driver is often in the middle of any issues that may arise.
Some of the most common problems that Dashers have include:
App Down
The DoorDash app going down is a problem not just for customers but also for Dashers.
When the app is down, Dashers cannot see any new orders, which can lead to lost earnings.
This is a significant problem for Dashers, as they rely on the app to find new orders and earn money.
Cannot Find Address
Another common problem that Dashers face is not being able to find the address of the customer.
This can be a major inconvenience, as it wastes time and money.
A major cause of this problem is the DoorDash app not correctly mapping the address.
This can be a big problem, as it causes delays and can also lead to the Dasher getting lost.
Canceled Orders
Dashers also have to deal with orders being canceled regularly.
Sometimes clients may cancel their order because they changed their mind, or the restaurant may cancel the order because it’s taking too long.
Whatever the reason, canceled orders constitute a significant inconvenience for Dashers, as they often have to drive long distances only to find out that the order has been canceled.
What Do You Do if You Have Problems With Doordash?
Every business has its problems, and DoorDash is no different.
However, the company has been working hard to address the issues that have been raised.
There are several things that you can do if you’re having problems with DoorDash:
Check Out Troubleshooting and FAQs
DoorDash has a troubleshooting page on its website that can help you resolve many common issues.
They also have an FAQ section that can answer any questions you may have.
The troubleshooting page contains invaluable tips and information to help you resolve many common app-related issues.
In contrast, the FAQs section may hold answers to similar questions that you have.
Contact DoorDash Customer Support
If you can’t find a solution to your problem on the troubleshooting page or in the FAQs section, you can always contact DoorDash customer support.
People contact the company for a variety of reasons, including:
- Complaints: If a customer is unhappy with their experience, they can contact DoorDash customer support to lodge a complaint.
- Feedback: Customers can also use the customer support line to give feedback, whether positive or negative.
- Technical support: Issues with the app can also be directed to customer support.
- Membership assistance: If a customer is having trouble with their DoorDash membership, they can also contact customer support for assistance.
- Order status inquiries: Customers can also use the customer support line to check on their order status.
- Refunds and charges: In the case of a problem with a refund or charge, customers can also contact DoorDash customer support.
The company offers several ways to contact customer support, including:
DoorDash Phone Number
Reaching the DoorDash customer support team by phone is one of the quickest ways to get a resolution to your problem.
The customer support team is available 24/hours a day, seven days a week.
To contact the DoorDash customer support team by phone, dial 855-431-0459.
DoorDash Chat
Another way to contact DoorDash customer support is through the chat function on the website.
The chat function is available 24/hours a day, seven days a week.
To access the DoorDash chat function, visit the DoorDash support page and click on the “Chat With Us” link at the bottom of the page.
Then, select “Chat With An Expert.”
DoorDash Email
For urgent issues that may require a faster response, customers can also contact DoorDash customer support by email.
By sending an email to [email protected], customers can expect a response within 24 to 48 hours.
DoorDash Social Media
Customers can also reach out to DoorDash customer support through social media.
The customer support team can be reached on the Twitter handle @DoorDash_Help.
What Are the Possible Solutions?
There are several potential solutions to the problems that have been raised with DoorDash.
Some of the possible solutions include:
Replacement Orders
DoorDash may offer to replace an order that has been messed up during delivery or where the order did not match customer specifications.
This solution is usually made at no cost to the customer to apologize for the inconvenience.
Refunds
Sometimes, a refund may be offered when a client is dissatisfied with their order.
Unfortunately, this solution is not always available and depends on the situation.
The refund may be partial or full, depending on the severity of the issue.
Coupons and Discounts
In some cases, DoorDash may offer coupons or discounts as a way to apologize for any inconvenience that has been caused.
These coupons can be used for future orders and may be offered to all customers or just those affected by a particular issue.
Credit for Future Orders
DoorDash may also offer credit for future orders as a way to apologize for any issues that have arisen.
This credit can be used towards the cost of future orders and is usually given in addition to any refunds or coupons offered.
This solution is most common in instances of missing orders or items or when an order is significantly delayed.
Changes to the Delivery App
DoorDash may also make changes to the delivery app to address some of the issues that have been raised.
These changes could include anything from adding new features to making it easier to track orders.
Reporting a Driver
Another potential solution is to report a driver who is not following the proper protocol.
This can be done by contacting DoorDash customer support and providing them with the driver’s name and contact information.
This solution is most often used in cases of driver misconduct, such as if a driver arrives late, tampers with an order, or is rude to a customer.
Raising Card Dispute
In the event of unauthorized charges to the customer’s credit or debit card, the customer can raise a card dispute with their bank or credit card company.
This will initiate an investigation into the charges and may result in a refund if the charges are found to be unauthorized.
This solution is most often used in cases where the customer believes that they have been overcharged for their order or if they have been charged for an order that they did not receive.
Updating Personal Information
The easiest solution for problems such as wrong delivery address or contact information is to update the personal information in the DoorDash account.
Updating the delivery address will ensure that future orders are delivered to the correct location, while updating the contact information will ensure that DoorDash can reach the customer if there are any issues with the order.
This solution is most often used in cases where the customer’s personal information has changed, such as if they have moved to a new address or changed their phone number.
Wrapping Up
As a significant player in the food delivery industry, DoorDash is not without its problems.
However, there are several potential solutions to the issues that have been raised.
Solutions such as replacement orders, refunds, coupons and discounts, credit for future orders, changes to the delivery app, reporting a driver, raising a card dispute, and updating personal information can all help resolve the problems raised with DoorDash.
Knowing how to approach these common problems with DoorDash can help to ensure a positive experience with the delivery service.
Read more about troubleshooting DoorDash here.
