Help CenterLyft Drivers Texting Me
Anonymous asked 1 year ago

I keep getting Lyft drivers texting me, and I’m confused at why this is happening. I don’t need them to contact me, and I don’t have an account with Lyft.

Any idea why this is happening?

1 Answers
Ridester Staff answered 1 year ago

Hey there,

I’m sure that’s frustrating. It sounds like a passenger may have goofed up when entering their phone number in the app, and you’re getting the texts when the drivers arrive.

You’re in luck, as there are a few ways to stop receiving communications from Lyft.

According to the Lyft Help Center,

"You may opt-out of receiving promotional or marketing texts and calls from Lyft at any time by texting the word END to 46080 from the mobile device receiving the messages.

Opt out of all texts or calls from Lyft

You may also opt-out of receiving all texts or calls from Lyft (including informational or transactional messages) by texting the word STOPALL to 46080 from the mobile device receiving the messages, however you acknowledge that opting out of receiving all texts may impact your use of the Lyft Platform or the Services.

Opt back in

If you ever want to opt back in, just reply STARTALL (if you’ve opted out of all texts and calls) or STARTPROMOS (if you’ve opted out of promotional or marketing texts and calls only). These texts should be sent to the same number initially used to stop messages, 46080."

If this doesn’t work, let us know and we’ll dig a little deeper into the issue.

-Ridester Staff