Driving for DoorDash is a great way to make some extra money on the side, and as a Dasher, it’s important to know the rules that you must follow while driving.
In order to ensure safety for both you and our customers, we’ve put together a list of best practices to follow while on the job.
In this guide, we’ll cover the rules for DoorDash Dashers that you must follow, so that you can avoid being deactivated for breaking them.
Table Of Contents
- Are There Rules for DoorDash Dashers?
- Dasher Requirements Necessary to Deliver
- Dasher Rules to Ensure a Deactivation is Avoided
- General Rules for DoorDash Dashers to Know
- Rules for DoorDash Dashers About Passengers
- Rules for DoorDash Dashers About Driving Zones
- Rules for DoorDash Dashers About Technology
- Rules for DoorDash Dashers About Requirements
- What Happens if You Break a DoorDash Rule?
- What Happens if You Get Deactivated by DoorDash?
- Wrapping Up
Are There Rules for DoorDash Dashers?
DoorDash does have several rules and requirements for their Dashers, but the rules aren’t unreasonable.
The regulations and requirements ensure that all Dashers are safe and provide the best possible service to customers.
Dasher Requirements Necessary to Deliver
While DoorDash doesn’t have as many hiring requirements for those wanting to become a DoorDash delivery driver, there are a few basic DoorDash driver requirements a person must meet before DoorDash hires them.
1. Be At Least 18 Years Old
While most states allow teenagers to get a driver’s license and work by 16 years old, DoorDash only hires adult drivers.
Therefore, you must be at least 18 years old to work there.
2. Have a Smartphone
A smartphone is essential for any delivery or rideshare job.
Drivers use the DoorDash app to accept jobs.
In some cases, you may need to message a customer about an item that isn’t available and possible replacements or other issues.
Messaging is also done inside the app.
Since most DoorDash delivery is done through the app, it’s impossible to do your job without a smartphone.
Both iPhones and Android phones will work.
3. Have a License
Since you will be driving during your entire shift, DoorDash requires that all drivers have a valid driver’s license.
You should have a license if you’re driving, as it’s illegal to drive without a valid license.
You’ll need a driver’s license for all vehicles, including motorcycles and scooters.
If you live in an urban area, you may opt to do your DoorDash deliveries on bike or foot.
As long as it’s not a motor vehicle, you’ll only need a state-issued ID.
4. Have a Clean Driving Record
Before hiring you, DoorDash will check into your driving record.
The company wants to ensure that all of its Dashers are safe drivers.
Therefore, most of the violations they look for will be things that have happened in the last seven years.
They’ll look for major violations like DUIs and failure to report an accident.
They’ll also look for minor violations, like speeding tickets, stoplight violations, and traffic accidents.
They also check to see if you’ve been caught driving without a license or insurance.
5. Have Car Insurance
Like most states require car insurance, DoorDash also requires employees to have current car insurance.
While DoorDash covers drivers with limited liability insurance, they still require employees to have their own insurance.
Be sure to check your insurance policy.
Some car insurance companies don’t cover accidents while driving for DoorDash on personal auto insurance.
You may need to add business insurance if you want full coverage when driving for DoorDash.
6. Pass a Background Check
DoorDash does a criminal background check on all new hires.
A third-party company, Checkr, will do your DoorDash background check.
They typically look at the past seven years, other than felonies.
While the driving violations listed above can prevent you from getting a job, DoorDash also looks for other offenses, like a sex offender record, drug- and alcohol-related violations, and major criminal offenses.
Note that DoorDash will do random background checks.
However, you’re still expected to maintain a clean criminal record even once hired.
Dasher Rules to Ensure a Deactivation is Avoided
There are specific requirements for Dashers and several rules and policies Dashers must follow if they want to keep their jobs.
1. Maintain a 90% On-Time Pickup Rate
When customers place an order, DoorDash gives them an estimated delivery time for their food.
DoorDash used metrics like how busy the restaurant is and the distance between the restaurant and the customer’s home to come up with this estimate.
Dashers are expected to deliver the order within the estimated time window.
They must maintain a 90% on-time pickup rate, but DoorDash will make exceptions for circumstances outside the DoorDash driver’s control.
2. Maintain a 90% Completion Rate on Pre-Claimed Orders
There are a few situations that allow you to claim orders the night before.
These are usually catering orders or orders a customer placed ahead of time.
Once you claim these orders, you shouldn’t back out of them unless necessary.
DoorDash wants you to maintain at least a 90% completion rate, but a higher rate will get you more orders.
3. A Clear Set Up Photo When Required
Customers are still able to request no-contact food delivery.
Dashers may be required to submit a photo showing where the food has been set up.
You’ll either take the photo inside the app or send it as a text to the customer.
Be sure your photo is clear and makes it easy for the customer to see exactly where their food delivery has been placed.
4. Confirm Pre-Claimed Deliveries and Deliver on Time
The DoorDash Drive program allows highly-ranked Dashers to claim large deliveries.
When you pre-claim a delivery, you’re expected to confirm it.
You have to make the confirmation 30 minutes before the time you’re scheduled to pick it up.
If you don’t confirm, the order will be given to another DoorDash worker.
You should always make sure you complete your pre-claimed deliveries on time.
DoorDash may remove you from the DoorDash Drive program if you don’t.
5. Keep a Rating of Above 4.2
After you make a delivery, customers can rate the delivery and your performance.
High start ratings are essential to getting more and higher-paying pickups.
If your rating slips too low, then DoorDash may deactivate your account.
It’s also important to note that food and deliveries are rated separately.
So you won’t be penalized if the food doesn’t live up to a customer’s expectations unless, of course, it results from something you did.
DoorDash does allow for extenuating circumstances.
For example, if your delivery is late due to a restaurant getting behind, you won’t be penalized.
General Rules for DoorDash Dashers to Know
Once you’re approved to become a Doordash driver, you need to download the app and set up your account.
But before you start to dash, here are some general rules for Doordash Dashers you need to know.
Can You Share a DoorDash Account?
To get approved to become a Doordash Dasher, you have consented to a background check and provided a valid driver’s license.
The account is created based on your individual information and qualifications.
So, no, you cannot have a shared account with anyone else.
Although, technically, nothing can stop you from sharing a Dasher account with someone else.
However, if you are caught, you risk getting deactivated.
When you agree to the terms of service, you agree not to share your account with anyone.
If you choose to share your account with someone, you will be violating the contract you agreed to when you became a DoorDash Dasher.
Can Someone Else DoorDash for Me?
Although someone cannot dash under your account or assume your identity, you have the freedom to choose whether or not someone else is driving to make the deliveries.
You are not considered an employee, but you are an independent contractor.
This makes it so that you have complete control over the method you choose to deliver the food.
That said, the other person dashing with you also needs to be a valid DoorDash Dasher.
So if you choose to hire an employee or subcontractor to help you on your route, make sure they are already a Dasher.
Can You DoorDash With Someone Else’s Car?
You have complete freedom to dash using whatever mode of transportation you like.
If your friend, roommate, or family member has a better car than yours, you can use theirs.
If you have a valid driver’s license and a clean driving history but don’t have a car, just make sure you have insurance.
Can You Do DoorDash All Day?
How often and long you dash is entirely up to you.
You are not locked into a minimum number of deliveries per week.
And on the flip side of that, you won’t be capped at a certain number of deliveries either.
If you want to do DoorDash all day, every day, then you’re free to do so.
There’s no limit to how much you can make with DoorDash.
Rules for DoorDash Dashers About Passengers
Freedom is a big reason that most people turn to independent contract work instead of the more conventional jobs.
Maybe you’re considering becoming a dasher because you like the prospect of working with your partner or lack childcare options.
Below are a couple of common questions regarding having passengers in the car with you while you’re on your DoorDash route.
Can Couples Do DoorDash?
There is no explicit rule about dashing with a partner.
Since you are not an employee of DoorDash, you’re free to conduct your business in whatever manner you see fit.
Since riding as a couple would be different than hiring an employee or subcontractor, there shouldn’t be a problem having your special person ride along with you.
If you are dashing late at night, it may make you feel more secure to have someone with you.
And depending on where you live, this is completely understandable.
If you’d choose to ride as a couple, but your partner does not have a DoorDash account, it’s best to make sure you’re the one in contact with the restaurants and the customers.
But since you aren’t employing them or paying them with your DoorDash earnings, this shouldn’t violate any agreement between you and DoorDash.
Can I DoorDash With a Child?
DoorDash doesn’t have any rules against dashing with kids, but you shouldn’t leave them in the car while making deliveries.
Remember that dashing with young children will slow you down and make your dash time less profitable.
It’s best to arrange for a friend or family member to babysit for you or ride with you, but sometimes that’s just not an option.
As long as they aren’t interfering with your ability to work, having them with you is not a problem at all.
It’s nice to have a job without worrying about hiring a babysitter or making daycare arrangements.
But you don’t want to put your kids in danger, so keep that in mind before you decide to bring them on your route.
Rules for DoorDash Dashers About Driving Zones
When you open up the DoorDash Dasher app for the first time, it’ll ask you for your location.
You’ll see different areas and cities on the map for your zone.
The questions below address dashing in different locations.
Can I DoorDash in Another City?
Yes, you can absolutely dash in another city.
The DoorDash app uses your location to navigate you throughout your route.
When you open up the DoorDash app, you’ll be prompted to update your location.
Then you will automatically see the option to “Dash Now” if it’s busy enough in that area.
The only time you wouldn’t be able to dash in a new city is if DoorDash isn’t available there.
DoorDash is adding new cities all the time, so it’s easy to find opportunities to dash where you may not expect, even in the smaller, more rural areas.
Can I DoorDash in Another State?
If you like to travel, DoorDash makes it pretty easy to make money all over the place.
There aren’t any restrictions on where you can dash so long as you stay within your country.
If you live on the border of Canada, you would have to dash within the U.S.
To dash in a new state, just follow the directions in the previous question about dashing in a new city.
Related: The best times to DoorDash
Rules for DoorDash Dashers About Technology
The beauty of working in a technology-driven business is learning how to “hack” your way into earning more money.
There are ways you can do this and still be ethical, and the answers to those questions are below.
Can You Do DoorDash on Two Phones?
If you are an experienced Dasher and want the opportunity to double your earnings, you may be wondering if you can use two phones.
This would enable you to pick up twice as many orders.
As discussed earlier, using someone else’s account or letting someone else use your account is a big no-no.
So if you want to use two different phones to pick up different orders, you need to have the second account owner with you on your route.
This is a great opportunity for couples to dash together, especially if you have kids.
That way, you’re earning double, and there is always a parent present in the car with the kids.
Can You Work for DoorDash and Instacart at the Same Time?
Technically, yes, you can work on both apps simultaneously.
But keep in mind they have different policies about acceptance rates.
Instacart is stricter than DoorDash regarding acceptance rates—the number of orders you accept vs. decline.
If you have to decline a few Instacart orders to complete your DoorDash orders, they may kick you off the shift.
In some cases, you could receive a liability incident.
Rules for DoorDash Dashers About Requirements
DoorDash requires certain information when you complete a delivery, such as whether or not you have to take a picture.
Below are some common questions regarding these requirements.
Does DoorDash Require a Picture?
Yes, DoorDash requires a picture for some deliveries.
Since 2020, DoorDash now offers the option to have a contactless delivery.
For this reason, DoorDash requires you to photograph where you left the food.
If a customer requests you to leave the food at the door, you will be automatically prompted within the DoorDash app to take a picture before you complete your delivery.
Can DoorDash Customers See Your Name?
When you accept an order, you may notice that you can see the customer’s first name and last initial.
They see the same information about you on the customer’s end.
All that’s available for them to see is your first name and last initial.
They do not have access to your phone number or other personal information.
What Happens if You Break a DoorDash Rule?
If you’re diligent, you probably won’t break one of the rules for DoorDash Dashers.
However, you may wind up making a minor error here and there.
Below, we’ll discuss what may happen if you break a DoorDash rule.
The consequences will depend on the nature and severity of the offense.
For example, if your ratings are slipping, you’ll often be given a warning, giving you time to bring your average back up before deactivation occurs.
Other offenses may result in the immediate loss of your job.
For example, if you’re caught drinking or using drugs while making a DoorDash delivery, DoorDash will immediately deactivate your account.
What Happens if You Get Deactivated by DoorDash?
Whether you’ve been violating DoorDash rules for a while or if you make a one-time but serious error, you can get deactivated.
When you’re deactivated, you’ll get an email and an alert in the app.
In addition, DoorDash will give you a reason for the deactivation.
Unfortunately, you can be deactivated while you’re in the middle of an order, so keep an eye on your phone, even when you’re working.
Can You Reverse Deactivation?
When you’re alerted of your deactivation, you’ll also be given instructions for how to appeal – if an appeal is allowed in your situation.
If you were deactivated due to an objective measure, such as a low on-time pickup rate, you can’t appeal, as there is nothing to dispute.
However, if the deactivation was more subjective, you can appeal.
For example, if you have a dispute with an individual customer, you can appeal.
Follow the link in your email and fill out the form in detail.
Be sure to include any photos that may support your argument.
DoorDash will get back to you within a few days.
If your appeal is rejected or if you aren’t given the option to appeal, you can try to go through one of their customer service contact methods on the DoorDash platform, but few Dashers have had success this way.
What To Do if You’re Deactivated by DoorDash?
In most cases, deactivation is permanent unless you can file a successful appeal.
In a few cases, Dashers have been able to create a new account.
However, if you’ve been deactivated, your best bet is to sign up for another food delivery service.
DoorDash is a lucrative opportunity, so make sure you follow the rules for DoorDash Dashers to prevent you from getting deactivated.
Although there are ways around some of these rules, it’s best to operate your delivery services ethically and safely.