Lesson 4: Using The Apps

Hello and welcome to the fourth lesson in course two at the Rideshare Academy. In this lesson, we will take a close look at the ridesharing software and how to get the most from your apps.

Whether you have finished the previous lessons or are just jumping in, be sure to review the previous lessons so you can be familiar with all of the phrases and terms we are going to use in this lesson.

Mastering The App

In order to be the most efficient driver you can be, it is imperative that you have a good understanding of the app. After all, this is the tool what you will use to earn every dollar you make when driving.

If you don’t take time to learn the ins and outs of the app, then that might leave you fumbling for answers in the middle of a ride. Your passengers will appreciate a driver who knows their way around the technological side of the job.

Uber has always had it’s own driver app, a separate piece of software from the usual Uber app that passengers use. However, Lyft has recently followed this platform and released a separate app for their drivers.

It actually wasn’t very long ago that drivers for Lyft would use the same app that passengers used. But in May 2017, Lyft launched a standalone app meant specifically for it’s drivers. This has two purposes.

  • One, it cuts down on confusion by making it easier to navigate the driver functions.
  • Secondly, it cuts down on phone storage use; someone who just drives only needs the driver app. However, keeping the passenger app has it’s uses.

Lyft Scheduled Rides

Lyft now allows passengers to book a scheduled ride for a specific time and day. This allows them to plan their commute out in advance and gives the peace of mind of knowing that someone will be there to pick them up. As a driver you can also take advantage of this new feature.

In your drop down menu, simply push the ‘scheduled pickups’ button. From there, you can see all of the routes available along with the predicted fare you will make from that ride. When you see one you want push ‘add to my pickups’ to book that drive for yourself.

Once you’ve booked that route it will appear under the ‘my pickups’ section. When the scheduled pickup time comes around you will receive a ride request. Try to be close to the pick up location a few minutes ahead of time.

Using The Lyft Driver App

The new Lyft driver app works similarly to the driver’s section of the old Lyft app. When a passenger requests a ride in your area it will ping and show the picture of the person along with their rider score. You are given one minute to accept the ride. Tap anywhere, and it will show you where to go and how far away they are.

If they’re too far away you can cancel the ride. However, it’s important you not do this too much or you will be unable to maintain a good ride acceptance rate to qualify for certain rewards. You can cancel rides where the drive to the passenger is 15 minutes or more without penalty.

Here is a short list of some other options available to you in your dropdown menu.

  • Vehicle – Shows you information entered about your vehicle. This is where you can switch between approved vehicles if you drive a different one.
  • Dashboard – This brings you to your dashboard which shows activities for the day/week, your current stats and the express pay option.
  • Settings – Edit your settings and preferences here.
  • Help – Come here for any questions, and if you can’t find an answer, send Lyft a help ticket.

Express pay is a unique payment option that allows you to instantaneously cash out a minimum of $5 from previous rides.

Using The Uber Driver App

When you log into your Uber driver application, you will be first greeted with the home screen. Please review the following information for the screen and it’s features below.

  • Location – The home screen shows you your location, based on your iPhone, Android or Windows GPS. As you drive around town in-between rides, you will see a constant update of your location.
  • Partner Information – At the bottom of the screen is a slide up that is currently labeled “Partner Perks”. By sliding this layer up, you can review Uber’s notifications, application updates and possible partner perks. See picture two for slide up.
  • Surges – In addition to acting as a map, the Uber driver app home screen will also show areas highlighted in red. This indicates that surge pricing is available in that area. See picture two below, next to “Catalina Foothills” to see what a surge looks like in-app.
  • Play Music – The play music icon allows you to play music from the Uber application. Depending on your area and physical geography, you may also qualify for free music through some apps by using this feature on the Uber driver app.
  • Offline / Online – This by far is the most important feature of your Uber driver app home screen. By toggling this button, you will go offline or online. When the button is toggled online, be ready to start accepting trips!

Uber Rating System

Like Lyft, Uber also features a rating system that works two ways; drivers and riders rate each other. It’s important to use the rating system for it’s intended purpose, and only give accurate ratings. Don’t try to be ‘nice’ if something happened, because your filtered rating might not reflect the passenger’s rating; which looks bad on you.

Uber Earnings Tracker

The Uber driver app allows you to track your earning in real-time. After every trip, you see how much you made, and a comprehensive total of the amount you made for the day.

Can I have both Lyft and Uber apps open at once?

You can definitely drive for more than one rideshare company at the same time. There are lots of drivers who, for example, will have both Lyt and Uber open on their phone. However, if you’re going to do this, there’s a few things to keep in mind:

• Close out any other open apps or windows you might have up beforehand. Running two constantly-working apps on your phone at once works it hard, and this reduces the likelihood of a system crash.

• Once you accept a ride request from either app, log out of the other one.

• Keep your use of web-browsing apps to a minimum while working.

• If you run both apps at the same time, you will have to have Uber up front. If it runs in back for more than a couple minutes, it will automatically shut down.

Using The App Recap

After you have finished the above lesson, review the information before moving on. Below are some questions about the material, answer them in your head.

  1. Does Lyft use the same app for drivers and passengers?
  2. What is a scheduled ride and how can you use them?
  3. When is it okay to cancel a ride?
  4. What is express pay?
  5. Can you use multiple ridesharing apps at the same time?