In this rideshare guide video, Sam reviews the driver app called Mystro. It’s pronounced “maestro” — as in the conductor of an orchestra. It’s a rideshare app that is aptly named, because it conducts and orchestrates passenger requests between the Lyft and Uber apps.
Sam tells us the bad news first — Mystro isn’t available on the iPhone. Apparently, Apple has iOS so locked up that Mystro can’t access the Uber and Lyft APIs (Application Programming Interfaces) as easily as it can on Android. It has to be able to access Uber’s and Lyft’s application servers in order to function, and that’s a lot harder to do on Apple devices.
However, Sam thinks Mystro is so helpful that he’s actually considering getting an Android phone so he can use it. That’s a pretty strong recommendation!
Mystro is an app that orchestrates incoming passenger requests between the Uber and Lyft ridesharing apps. If you run both apps at the same time, you know the biggest problem is that when a request comes in on one app, you have to go offline on the other app.
It takes a good bit of finger gymnastics to switch back and forth between the two apps (while at the same time the app from which you accepted the trip request is trying to open your maps app to navigate to the passenger).
Rideshare drivers have to sign off from the other app as soon as possible so they don’t have to reject an incoming request on it. Rejecting requests makes your acceptance rate go down, can affect how many trips you get sent in the future, and overall leads to a poor passenger experience.
So, the Mystro app lets you auto-switch between the two apps. It will automatically log you out of whichever app you’re not currently using to give a ride. For example, if you accept a trip on Lyft, Mystro will automatically log you off of Uber. And vice versa: Accept a trip on Uber, and it will automatically log you off of Lyft.
Also, when you finish a trip it will log you back into the app it had logged you out of so you can be ready to accept trips on both apps.
There is one other little feature in Mystro, though, that is perhaps the biggest, smartest thing any app developer has put out for drivers!
If you despise uberPOOL and Lyft Line trips, guess what Mystro will do? It will allow you to turn them all down — automatically!
Mystro has a bunch of filters you can set up, and one of the filters concerns POOL and Line trips. You can set it to reject all such trips — instantly and automatically! How cool is that? For most Lyft and Uber drivers, this is reason enough to make Mystro an absolute must-have app for your driving.
Here are a few other cool things you can do with Mystro’s filters. You can set filters to accept or reject rides based on:
The Time It Will Take to Get to the Passenger
Let’s say you don’t want to bother picking anyone up if it will take more than 10 minutes to get to them. Set the filter and Mystro will auto-reject all trips with pick-up times longer than 10 minutes. Then when that annoying call comes in from the person 23 minutes away, you don’t even have to think about it!
Surge and Ride Type
Let’s say you drive a Black car, which means you can accept the ultra-pricey UberBLACK trips and you can also accept UberX trips — at usually half the price. Well, obviously you’d rather do BLACK trips all day, but there are many fewer of those than there are X trips. So if you’re really going to make any money, you have to take some X trips as well.
But the Mystro surge feature allows you to set up filters that will say, “I will accept ALL UberBLACK and Lyft Lux trips. AND I will accept all X and regular Lyft trips that are at least on a 1.5x surge.”
That way you can do some X trips during the day but you’ll never have to do non-surge trips. You’re driving a much nicer car so it’s only fitting that if you do take X trips — you at least do the ones where the passengers are paying a little more.
This is another great little feature. It will automatically reject all calls from passengers who have ratings lower than whatever amount you specify. So if you only want riders with a rating above 4.4 — just set it up and calls from riders with a rating lower than that will be automatically rejected.
This is another great filter. You can set it to only accept longer trips. However, we don’t recommend setting it for too long a trip because the higher you set it, the fewer trips you’ll get! But setting it for trips that are a little more than average isn’t a bad idea. For instance, if the average trip in your town is around 5 miles long, then set it to accept all trip requests for trips that will be longer than 7 miles.
These Mystro filters are an awesome way to maximize your time on the road. Keep in mind that for each filter you set up, it will mean that you’ll get fewer trips. But, if you set them up wisely, it will mean the trips you do get will be more profitable.
Keep in mind though that the more filters you put in place, the more trips Mystro will reject. And this will be applied to your acceptance rate. And while Uber and Lyft no longer deactivate drivers with low acceptance rates, they do lower your ranking in their internal systems.
Uber, for one, specifically says that they use a variety of factors when deciding which driver to assign to a trip. Acceptance rate is one of those factors. The lower your acceptance rate is, the fewer rides Uber will send you.
Ridesharing Resources for Uber and Lyft Drivers
In this video, I want to teach you about Mystro. Mystro is a fantastic app, a great resource that I am thankful to God for. However, I can’t even use it.
Let me just say straight up before I make you too excited, Mystro is not available for iOS, but only for Android. However, they’re working on iOS. There are challenges with getting API access with Uber and Lyft, and I am curious how they’re going to pull it off with iOS with, obviously, Android being a lot easier to create and do things with. There’s a lot more bandwidth and flexibility
But Mystro. What is Mystro? Mystro is basically a friend. It’s an app that is kind of like your secretary. Imagine a secretary who sits in front of your office, secured by a door, and this…you’ve told your secretary, “Hey, Janet,” let’s call her Janet, or Jamal, okay, let’s just… “Jamal, I want you to only let me see, only let in my office people who are going to be like this, like this, and like this, okay?”
So that’s what Mystro does. Mystro is an app that you can set up to basically vet your rides, and so you can filter your trip requests, so basically say, “Hey…” It’s going to use Uber and Lyft, and in the future, they’re going to try to implement more apps, which would be fantastic [for] delivery. And what they’ll do is you can say, “I only want UberX, I don’t want Pool. I don’t want East,” or, “I drive a Select. I have a nice BMW, and I only want Select.”
Gratefully, Uber has now included something like that where you can filter certain things like that. You can also filter how far the person is.
“I will only drive five minutes away or so,” or, “I will only take people with a 1.5 surge.” Really, really helpful. And the moment it happens, the moment you click that one, it will log you out of the other app.
So let’s say you picked Uber, it’ll immediately log you out of the other app, and then so you can filter and work only on Uber. The moment you drop off your passenger, you’re done. Boom. It turns, kicks back on, Lyft and Uber are open, and you can start looking through both of them.
There’s just beautiful switching between apps that it does. And one of the beautiful things about it is it’s going to help you focus on the driving and not looking at your app.
So many people get in car accidents because they’re playing around with their phone and looking, and I’ve done it. I’m guilty of this. By the grace of God, I have not gotten in a car accident, but I’ve sat there and [looked] at it and played around with it.
You can also filter even more thoroughly, as you can see here. More and more things you can filter.
It is a really helpful thing that will filter your rides and help you look at the road, but what it’ll do is help you filter to the ones that only you want. So rather than rejecting or ignoring, it’s going to do it for you, and so you can just focus on driving.
And what a lot of people have found is they’re making more money because it’s filtering through what you want, too, and saving you time by going back and forth and giving you only the rides that are most beneficial for yourself.
I really like Mystro. I can’t wait to use it, but I can’t use it yet. I gave you guys a code, and I’m going to give you…I’m putting, also on the notes, a really helpful podcast from one of the founders that teach you more about Mystro, but I highly recommend you get Mystro if you have Android.
I’ve even considered buying an Android phone and getting another phone service just to do Mystro because I think it’s that good of a service. So I highly recommend it, check it out. Use it to be safer, drive smarter, and I think earning 30% more is reasonable for many people, all right? So, check out Mystro.
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