Principles for a good conversation. Now, I’m gonna read this one because there’s a handful of ones.
Now, obviously, there are natural conversationalists. People who are more personable, naturally, and there are also people who have to work really hard. But no matter who you are, naturally gifted, not gifted, we can all grow and get better.
So, here are a couple of principles I think are really important, especially for rideshare, to be a good conversationalist because this is something that I see questions all the time. “What do I say to my passengers?” It’s awkward, and they don’t know what to do.
Now, so here’s a couple of things I would say: Establish the tone of the ride early. We’ve already talked about this. You’re setting the tone that you’re friendly, and you’re kind.
Two, give them some space. Sometimes, they need time to settle in because they just, “I just transitioned and I don’t want all this noise on. I just wanna sit,” and then once they feel comfortable, and they feel relaxed, then they’ll look to you and say, “Hey, how are you doing?”
It happens all the time, and sometimes, I misread them in the beginning because they’re so quiet because they’re getting comfortable, and then I’m thinking, “Oh, they’re one of those.” But, no, they just needed some time to sit down, so don’t overreach.
Three, read their mood. Read their mood. How are they? What are they doing? Do they look happy? Flex off of that, right? Don’t just treat them, all those passengers, in exactly the same way. Listen more than you speak.
Ask good questions, and sincerely want to hear. We all know people who, while you were talking, you just know that they’re just waiting for you to be done. Just listen. Listen. Listen, listen, listen. You have two ears and one mouth, so listen twice as much as you speak.
Now, when it comes to having this conversation, they’re gonna ask you questions often, and I wanna encourage you to be short in your answers, polite, but concise, and let them ask further. So, if they ask you questions about your life, give them the very, very bare basics, and if they want more, they’ll ask, but if they don’t, then they won’t.
That’s really important because sometimes, I’ve had people who are like, “Hey. What do you do,” or, “Tell me about your day,” and they don’t really mean it. Then, I’m just going on this whole long thing because I wanted to tell them because they asked me, and they’re just not into it, and they’re not connecting, and they’re not enjoying it. So, be short and let it progress, okay?
Finally, be sincerely interested in them. The classic book, Dale Carnegie’s book, “How to Win Friends and Influence People,” is if you want people to be interested in you, be genuinely interested in them. Now, that can be used manipulatively. “I’m just interested in you because I want you to talk to me.”
But, really, just care about them, and if you care about them and you’re interested? Man, you will learn a lot, and you will grow a lot, and they will feel very honored by that because the reality is most people in this world do not listen, most people don’t look into your eyes and say, “How are you really doing?”
Most people don’t really care. So, if you can be that patient rider who sits down and you care, they will feel it because there’s very few who do.