Using Two Phones

The Two Phone Strategy

Really helps you maximize your income – especially in times when there are a lot of drivers but not many passengers.

If it’s busy though, you probably won’t need to do this as much.  But if you find yourself sitting around in a busy area and not getting any calls – the strategy of using two phones may be just what you need.

Here’s how it works.  On one phone you turn on the driver app and on the other phone you turn on the passenger app.  After you’ve used this method for a while you’ll soon find that you can’t live without it!

There are two main reasons you would want to run two phones (or two devices, a phone and a tablet works well too) at the same.  The first reason is so you can watch the driver app on one phone and the passenger app on the other.  And the reason you’d want to do that is so you can know at all times exactly where other drivers are positioned in your vicinity.

Sam does a great job illustrating in this video that if you see a lot of drivers near you on the passenger app – you’re probably not going to get a call.  Or if you do, you may wait a while.  But having two devices is the best way to monitor your location in relation to other drivers and to be able to maximize your chances of getting a call by positioning yourself in the absolute best location in relation to them.

The screenshot above shows a good example of what Sam is talking about.  This is for Uber’s high-end Black car service.  Notice the six cars in the upper right hand corner of the screen?  I know it looks crazy that they would all congregate in that one spot.

And indeed, it probably is a little crazy.  They’re in Hoboken, NJ during morning rush hour.  Hoboken is just across the Hudson River from New York City and it’s a very wealthy community.  So, there are a lot of Black car trips that go from there to New York every morning.  The reason these guys are grouped in the northeastern quadrant of Hoboken is because they believe they have their best chance of getting a trip there.

And they are, in fact, right about that.  More black car trips come from that quadrant of Hoboken every morning than any other part of Hoboken.

However, a few trips do come from other parts of Hoboken as well.  And while most trips may come from the northeastern quadrant – it won’t be enough to use six cars anytime soon!

Now look at the car that’s in the southeastern quadrant (lower right-hand corner).  He is very well positioned.  He’s near a large high-end hotel and lots of expensive apartment buildings.  And he’s the only one nearby.  He will get all calls from about 8th St and south – from the eastern to the western ends of Hoboken.  So, he has a huge area (relatively speaking), from which he can get calls.  Basically, he has the entire lower half of Hoboken covered.  He’s the closest car to anyone in that entire area.  So, he is the best positioned car in the whole town – at least at that moment!

The three cars that are squeezed in the upper most far right corner are the worst positioned cars in town.  They have only a tiny area from which they can receive calls.  The fourth car to their left is in a little better position because he can get some calls from the west and from his current position to about two blocks south of where he is.

However, there is one caution to trying to overthink all this and that is that things can change very rapidly.  For instance, the car that’s in the best position in the southeastern corner of the city – could easily and very quickly be put into a very bad position.  All it would take would be for two cars to pop up right next to him, on either side, which could happen at any time.  Then suddenly, he would be squeezed in with only about a half block area that he could receive calls from.  But for now, he’s in a very good position.  And hopefully he’ll get a call before any other cars can pop in for a visit!

Uber’s and Lyft’s Matching System

Sam made a good point when he said that “for the most part” drivers get matched to the passengers they are closest to.  Speed is the goal when it comes to getting cars to passengers – so that is the primary consideration.

However, last year, Uber admitted that they did have some other criteria by which they decide which car to send to a passenger.  In reality, they have far more cars than they need and several of them could get to any particular passenger in a very short period of time.  So, it makes sense they would look to other qualifications besides simple distance to determine which driver should get the next call.

So, besides looking at the distance from driver to passenger, they also look at the driver’s rating.  They also take into consideration his acceptance rates and cancellation rates as well.  They actually look at a variety of factors before they decide who to send.

Here’s a quick rundown of how Uber and Lyft passenger pickups requests work:

The three cars that are pinning each other in at the northeastern corner of Hoboken, in this example, might be equal in all other considerations, in which case Uber or Lyft would send whoever is closest to the passenger.

However, one driver might have a better rating than the other two and he might have a better acceptance rate as well.  So, he would get the call even if he wasn’t the closest.

Uber would look at that picture and say, all the drivers are close enough to get to the passenger in under 3 minutes.  So, based on location alone, it wouldn’t really matter which one they send.  In that case, they’ll start to look at the other considerations.

As long as there are a lot of drivers in a small area – it means any one of them could get to a passenger in that area in about the same amount of time.  So one of the guys in that group of three may figure he has a better chance due to ultra-high ratings or something like that.

Running Uber & Lyft from Separate Devices

Another big advantage to having two devices is the ability to run Uber on one and Lyft on the other.  I do that all the time so if I get a call on one, I can easily and very quickly go offline on the other.

If you run both apps on one device, it can become a bit of a nightmare when you get a call.  Because you want to log off on the other app as quickly as possible.  But the app you just accepted the call on will start doing things and trying to take over your screen!  So, while you’re trying to turn the other app off, suddenly the first app will come back to the front of the screen and open your GPS app for navigation.  Or, it will do some other thing.  But, whatever it does – it prevents you from quickly shutting off the other app.

When you run each app on its own device though, you don’t have to worry about this.

I run a phone and a tablet.  I ultimately like to navigate from my tablet because of its bigger screen.  So, what I’ll do is run the Uber app on the tablet and Lyft on my phone.

And there is a good reason for that.  The reason is that with the Uber driver app, you can only be signed in from one device.  It’s not possible to be signed in on your phone and your tablet at the same time.  But with the Lyft app, you can sign in from two different devices, simultaneously.

So, if I get a call from Uber, I reach over and shut off the Lyft app on my phone and resume my navigation from the tablet with the Uber app.

But if I get a call from Lyft, I can accept the call from my phone, shut Uber off on the tablet and then once the navigation is all set up and I’m heading toward the passenger’s pickup location, I can open the Lyft driver app on my tablet – and it picks up right where it is on my phone.  I’ll be signed in and the trip will be spooled up and ready to go!

Video Transcription:

The two phone strategy. This is one of the most important videos for those of you who want to maximize their time and their income.

This is especially true for times of the day that are busier and there’s a lot of demand when it comes to a lot of drivers and not enough passengers to go around. So for those of you guys who want to go full-time or want to drive at less optimal times because of necessity, this is important.

This may not be as important during…but this will not be important during a late night on Saturday where there’s just a ton of surge everywhere, which means that there’s more demand than there are drivers. So, this is an important trick.

Now, this is important for those who have ever experienced the times where they’re sitting around in a great place and they’re getting no action. What’s going on? Well, maybe it’s because you’re not at a great place or maybe because there’s a ton of drivers stacked around.

Now, right now is, you know, is like 5:00 p.m. right now where I’m recording this and this is not a great opportunity to show this. But what I want you to do is I want you to get your Lyft app out as you watch this video to play around with this too or immediately after this video.

Now, I am looking at the Lyft passenger app or the Uber passenger app. You can learn a lot from these apps as I’ve said before. Now, look at all these people right here, all these people. Would you wanna park your car right here? Heck no, because for the most part we get matched by people who are nearest to us. You don’t want to be here.

Where you want to be if you see all these people, so probably you want to park yourself around here. That’s a nice square where you have multiple blocks where you’re the main person, you’re near a hotel.

And so what I want you to do is when you’re not getting rides when you want them, I want you to pull out your passenger app. So you have to log off of the driver and…because if you don’t let me show you what happens.

Let’s log on, hopefully, I don’t get pinged while I do this. Hey, this is slow. Let’s try logging on. Whoa, this is super professional, isn’t it? Okay. Let’s log on and then let’s try to go look [at] the app with Lyft.

It will kick us off and if they don’t this is brand new and I look like an idiot. Yep, I look like [I] am an idiot. Wow, this is letting me do it. This is great news.

I’m discovering this while I’m talking to you. It is letting me look at this app. So, typically, what it does is it doesn’t let you look at your passenger app when you’re logged in and the driver, which this is great news for you because you don’t have to log in and off.

Now, I’m going to keep this recording because I don’t want to record another one because I’ve already done this several times. So, sorry, but hopefully, this is personable and enduring and it makes me more human. That’s what people say when you make mistakes. Okay.

So use this app to know where people are lined up. So at certain events, there will be people who are like…you’ll just see car after car after car just stacked up. And they’re not always…the app is even showing you all the different cars.

It’s also important to look at the different sizes. So let’s say you are a Plus driver. Obvious, immediately there are fewer guys and that’s something to strategize, Okay. Are there other Plus guys there, maybe a Premier? Oh, not a lot of Premier too. Definitely there. Oh, there is a good amount of Lux SUV.

This is really helpful. They’re all hanging out right here on this line. So if I’m a Lux SUV driver, I’m not going to be there because I’m not going to fight with them for a passenger. Okay.

So what you can do is you can use Lyft and you can also use Uber. Uber, the problem with Uber passenger app is that there are limitations. You can’t go anywhere. You want to look where the passengers are.

It’s really just people who are near you. So you can see these different Uber drivers and the reality is a lot of them are using the Lyft app too. So if you can find them on Lyft, you can find them on Uber. But, if I go over to St Paul I can’t see the drivers.

So sometimes when I’m trying to plot ahead my course and I’m looking at people or somewhere that I want to go, I’ll pull up my Lyft app. So let’s say I want to go to St Paul and see, “Hey, is there action here?” And if I scroll in and I don’t see anybody…whoa, [there is] nobody is here with Lux SUV but there’s a lot for the regular Lyft.

I drive Plus often and so look, “Whoa, there’s nobody.” Nobody here Plus. This is ripe for the picking. Use this app. Now, the reason why I say [use the] two app strategy is, or [the] two phone strategy, is what you can do is you can get a personal work phone, which I would recommend if you want to be a full-time driver.

Or what you can do is you can have another iPod touch tethered to your phone for internet. And have this simultaneously up on your dashboard so you can safely drive and see where other people are. And strategically place yourself [in] the best place so that you can make the most money and make the most of your time.

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