For new users, it can be time-consuming to learn how any app works. Uber app is no different. From exploring the new interface, playing with all features, to figuring out where exactly to go when you need something specific, there is a lot to learn and discover. The great thing about Uber is that it’s a very intuitively designed. So both new and experienced drivers can learn to work their way through it incredibly fast.
Although it’s easy enough to accept and cancel rides because of its clean user interface, it has a ton of additional features which are useful but may not have been explained thoroughly during a new driver’s onboarding session.
Today, we’ll be talking about such the features present in the Uber rideshare app and how they can help you as a driver. This way, instead of going to Google to figure out each feature’s functionality, you can just refer to this article.
Uber Driver App – A Crash Course
Once you download the app and log into your account, the home screen is the first thing drivers will see. It contains the following:
Map with SURGE Areas
This is a basic map that tells drivers which areas are currently experiencing SURGE pricing. Different locations in the map are filled in with varying shades of yellow, orange and red. These are areas where there is an increased demand for drivers.
When you drive towards any of these shaded areas, you will start getting ride requests. Accepting ride requests in SURGE areas results in extra income. However, unlike the rider version of the app, this won’t tell you how much competition is present around you. For that, you will have to log into your Uber passenger app. Drivers should be careful not to go in areas that already have a cluster of drivers; this will lessen their chances of booking a ride.
If you click on the lightning bolt icon present on the top of the map and zoom into any of the shaded regions, you can see which surge multiplier (1.3x, 1.5x, 2.2x) applies to the base fare of which area.
Related Content: SURGE Pricing: What It Is and How It Works
Uber Destination Filter
Destination filter allows you to receive trip requests only from the route leading to your destination (like your home). Sometimes when you are going somewhere specific, you might feel like giving a few rides, without changing routes, for quick extra cash. This app filter essentially allows you to set your app to only take rides going to or near a destination you specify. It’s great for getting one more trip in before going home!
Uses are limited to twice a day, and regardless of how many trips you make along your way, it will only count as one destination use, unless you change the destination.
When this feature is turned on, your number of incoming requests will decrease and the time between each request will be spaced out a lot. Even if you aren’t providing any rides but have a destination set, the app will automatically give you the turn-by-turn directions to your destination. Feel free to turn this off by tapping on “Hide”
If you haven’t been getting any bookings in a while, you should check to see if you’ve gone online. All you have to do is swipe the toggle button on the top of the app to the right.
If you are still unable to go online at all, it might be happening for a few reasons. Ensure that your documents are not expired, you aren’t driving outside of the city you signed up for, you’ve upgraded the app, and your account is not frozen due to a complaint report or accident. Network issues or having your location turned off can also prevent you from going online.
Important announcements go here. These could be Uber-wide or location-specific announcements about upgrades, driver benefits or helpful articles. Drivers should keep an eye on this tab, so they don’t miss anything!
The Earnings Tab
The Earnings Tab is where Uber drivers can keep track of how much they’ve earned so far. It displays the payment by weeks, days and even trips. The payments showed are estimated net fares, which means it’s the amount you will make after Uber and other operational fees get deducted. It might not exactly match with your final payment statement.
The graphs displayed in the earnings section shows your earnings by weeks. When you tap on the earnings of any week, it should break down by day.
Trip history lets you see how much you made in your recent trips, and with Pay summaries, you get a detailed breakdown of how much you made in any given week, day or trip.
Every Monday drivers get an email notification to your email address with the pay statement, and the earnings get sent to your bank account via direct deposit.
It contains announcements for upcoming time-sensitive special opportunities like one-time incentives or incentive increases. However, it doesn’t list all the active promotions. Drivers should check the Uber social media accounts and any of their Uber-related Facebook groups for details on promos.
The listed promotions and offers differ by the city, and it will change every week. So if there is a specific offer you are looking for and you don’t see it listed, check back later.
Uber has a referral program that rewards drivers when they refer new users to their platform. This section will contain your driver referral link, and when your referral registers for an Uber driver account, they should use this code.
This is also the section where you will be able to see how far along your referrals are through the process of signing up, and how much bonus you will receive if they successfully sign up and complete a specific number of rides. The bonus amount varies by city.
If you find one of your referrals stuck on a step, you can send a personal email from within the app asking if they have any questions that would help make their sign up process faster and easier.
Here’s an important tab to keep an eye on. This tab lists a driver’s trip history including the rider’s name, their destination, SURGE pricing, and the driver’s earnings. Drivers can also report errant riders through this tab, or open up a trip-specific dispute with support.
This tab contains a summary of all payments received. It’s a good place to keep track of payments to make sure they line up with your records.
Driver Rating Tab
Ratings are crucial in Uber as it governs how riders and passengers conduct themselves around each other. Both passengers and drivers rate each other after the trip, and as Uber drivers get told during onboarding, they need to maintain a 4.6 rating average to be able to continue driving for them.
In this tab, drivers can see their:
Current Rating – an average of the 500 (or fewer if you’re new) most recent rides
Acceptance Rating – the number of ride requests accepted divided by the number of ride requests received. This amount is based on the trip data for the last 7 days. You should keep your acceptance rate high because Uber penalizes drivers for ride request cancellations. If, for any reason, you are unable to accept ride requests, just switch your status switch to offline.
The number of trips canceled– Uber can penalize you for having a higher than average canceling rate in your city. Ride requests are sent out to drivers present near the rider’s pick up location, and when the Uber rideshare driver cancels a request, it leaves the customer having to wait longer which affects their experience with the brand. Uber also doesn’t want you canceling rides just to stack up on cancellation fees.
Related: Driver Ratings: The Numbers Matter
Drivers can check out all the 5 stars and compliments riders give them in this tab. This shows how someone is performing as an Uber driver and gives them insights on what to improve.
One way the riders can place their compliments is by using stickers. There are 11 of them available: All-star driver, neat and tidy, excellent service, amazing effort, awesome music, cool car, entertaining driver, expert navigation, great conversation, great amenities, and late night hero.
If a rider wants to go beyond just sending a sticker, they can also add a personal note for the driver, and that will show up in this section too.
Uber rewards high-performing drivers with cool rewards such as free insurance, discounted car maintenance, fuel cards, phone plan savings, and health plans! These rewards are essentially meant to keep you on the road and to help you reduce your operational costs. Drivers can check here to see if they qualify.
In cases where the rider rates you 4 stars or below, they are required to provide you a reason for the low rating. This helps drivers get actionable tips on how to better. So if you’re wondering why the rating suddenly took a huge drop, you can check the Rider Feedback tab and see what you can do to get that rating back up again.
Uber drivers have to stick together. Check this tab for tips, tricks, and articles from Uber and fellow drivers.
Drivers can manage their account details from this tab. This contains their profile information, essential documents, payment methods, and different account settings. If drivers have already activated their UberX account, they’re probably already very familiar with this. Still, as a refresher here’s what drivers can do in this tab:
This tab contains a link to Uber support for account problems. After Uber underwent massive expansion, it did away with its Email support. If you have any issues while on the road, this is the section is where you should go. It contains many helpful articles that answer common problems drivers encounter, and you can also get in touch with the staff.
Drivers can update their personal and vehicle documents like driver’s license, car insurance through the partners.uber.com link here.
Update Payment and Tax Information
Drivers may use the vault.uber.com link to fix up their payment details and tax information.
The best part about the Uber driver app is it has a great support team who are always ready to answer questions at the drop of a hat! In the Help tab, drivers can find many useful options, such as:
This contains a log of all interactions with Uber Support. Drivers could check back here if they forgot about anything Uber support helped them with.
Trips and Fare Review
Drivers can see all their trips and report any issues they may have had.
Payments and Rewards
This tab covers payment, referrals, and rewards issues. There is also a link available to “Payment Review Request” that lets you dispute erroneous payments.
This is where every driver’s journey begins. It’s the first step to becoming an Uber driver.
It contains info about account management, vehicle maintenance, ratings, insurance, and more.
5 Star Partner Guide
Want to be a 5-star rated driver? Start here.
Safety and Security
Legal concerns, driver and rider safety, long ride rules and the like are discussed here.
Uber accepts deaf and hard-of-hearing drivers, and this is the tab where they can find the tools and information needed to become a WAV driver. How’s that for equal opportunities?!
Covers everything drivers need to know about Uber’s delivery services- Uber Rush and Uber Eats.
— kgare84 (@Kgare84) March 29, 2016
The Waybill tab lists insurance information and details, as well as trip details
like the driver’s name, license number, license plate number, trip fare, passenger’s name, pick up and drop off location, etc.
Many large cities require this information to be shown to the drivers during the length of that trip.
The payment tab displays payment information and allows drivers to add new payment options like a different debit card to their accounts.
Forgot what documents have been submitted? Check the Documents tab. It has important information such as which documents are active and which will expire soon.
Like to fiddle with things? You can customize everything from Accessibility, Navigation options, Contacts, and Affiliations.
Drivers can use Pandora to sync up with the rider’s Pandora accounts, which lets them play their music from the car stereo! The volume will automatically change based on the sound of the turn-by-turn navigation or other in-app notifications.
Learn about the team behind Uber and technical details about the Uber app.
Check out The Rideshare Guy’s video demo of the Uber Driver app!
There it is- a quick guide on what the Uber Driver app contains! It can be quite a handful at first, but if drivers just follow this guide they’ll be ready to go. The Uber developers are constantly updating the app, and we will continue to add the latest features to this article as they get released. Good luck!
Got any tips on how to use the Uber app more effectively? Drop them in the comments.