Uber Driver Reviews: How They Work (and How to Use Them Correctly)

Uber driver reviews are an integral part of the Uber system. The ability to leave a review is incredibly important: This is what made the app appeal to the accountability-starved public. Uber’s rating system puts the entire transaction in check, leading to a significantly more pleasant and safer service.

In this article, we’ll be reviewing the term “review” in the context of the app. If you want to learn insider info such as the average Uber driver rating, what Uber drivers think of the app, and how to get higher ratings from your drivers, read on!

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The Uber Lingo

Reviewing, in Uber lingo, could mean three different things: Uber drivers’ review of the app, the review that your Uber driver receives from you, and the ratings that you leave your drivers. All these reviews contribute to what makes Uber, and other ridesharing apps, the awesome community that it is.

And it truly is an extensive community. Although the company began in San Francisco, it now extends all across the United States and world. Here are just a few of the U.S. cities where Uber pickups are available:

  • Detroit
  • Houston
  • New York City
  • Los Angeles
  • Chicago
  • Baltimore
  • Seattle
  • Boston
  • Minneapolis
  • Miami

And that’s just a start. If you name a city, Uber likely operates there.

Let’s dive in to the different types of driver reviews.

1. Uber Driver Reviews of the App

Uber Driver Reviews: How They Work (and How to Use Them Correctly)

If you check out Uber’s site, the ridesharing platform entices people to drive for them by promoting three main benefits:

  • Flexibility of schedule
  • Earn extra cash the longer you drive
  • Ease of the task at hand (turn-by-turn directions, 24/7 support, etc.)

Sounds good, right? Driving for Uber has a lot of perks, but like all jobs, it also has its own set of disadvantages.

Job sites such as Indeed and Glassdoor can give you a rough idea of the pros and cons of driving for Uber. Some of the things drivers love about their job are:

  • Earning extra money with a more flexible schedule than other part-time gigs
  • The feeling of being their own boss (since Uber drivers are independent contractors)
  • Getting to explore the area they drive in
  • The chance to meet a lot of new people (plus the interesting conversations and networking opportunities)
  • Uber fuel rewards credit
  • Instant pay

And the cons:

  • Navigation errors and app lagging issues
  • Working long hours to get decent pay
  • Too much wear and tear on the car
  • Poor work/life balance (if driving for Uber full-time)
  • Inconsistent or low pay (sometimes less than minimum wage)
  • Difficulty reaching customer support
  • Inconsiderate riders
  • Lack of health insurance

Some Uber drivers say that this gig is a perfect part-time job, but that the pay is not enough to cover the entire cost of day-to-day living.

2. Uber Driver Reviews from You

Your reviews matter. A driver’s overall rating is calculated by adding their individual ratings (from 1 to 5) together and dividing this value by the total number of the ratings they have received. If a driver’s average rating falls below the minimum after multiple notifications, it might result in deactivation pursuant to the Uber Community Guidelines.

Be mindful when reviewing a driver. Your ratings have consequences. Giving your Uber driver a 1-star rating for picking up other passengers or for a two-minute delay due to unforeseeable app glitches might actually cost them their job.

Don’t rate your driver poorly if you’re having problems with the app, if you don’t like the people you’re pooling with, or if you had to pay surge pricing. None of these factors are in your driver’s control, so it’s unfair to use a poor rating to show your dissatisfaction. If you have issues such as these, report them to Uber customer service. You can learn how to contact them here.

Here are some factors that merit a low rating:

  • Filthy car
  • Dangerous driving
  • Inappropriate behavior
  • Not following the directions on the app

If you’re going to leave a 1-star rating, leave a note as to why so it can be recorded and improved.

If you like your Uber driver’s service, don’t forget to give them a 5-star rating. If they went out of their way to cater to your specific needs, requirements, or mishaps, it wouldn’t hurt to leave them a tip — it means a lot.

3. Uber Driver Reviews of You

Every rider has an average rating, too. It’s equally important that you maintain a good rating. Did you know that if you rack up a very low score, you may actually find it harder to get a ride? In the worst case scenario, you might be kicked off of the Uber system entirely. How do you get a high rating?

  • Drop the pin on the proper place
  • Don’t make your driver wait, be ready to leave two minutes before your driver arrives
  • An UberX car can only fit four people, don’t try to squeeze more in
  • Don’t make a mess
  • Don’t eat inside a car without first asking for the driver’s permission
  • Don’t bring smelly food inside the car
  • Don’t bring pets without first messaging the driver
  • Don’t act drunk (even if you’re using Uber to get home after a late night out)

Curious about what it’s like to drive for Uber? Let’s hear from Rideshare Tips, who has been driving for both Uber and Lyft for an entire year! Listen to his story below:

Use Your Reviews to Make Uber Better for Everyone

Let’s all make Uber a better community for everyone. Make sure you follow the guidelines to get that coveted 5-star rating.

The bottom line is to be a considerate person, and you’ll have no issues with poor ratings whether you’re a rider or driver. As for the Uber app, well, that’s up to the Uber developers to improve, but they can’t do it without your feedback.

Curious how to rate your Lyft driver? We have a post on that, too, as well as one on how Lyft passenger ratings work.

If you’re a driver, how’s working for Uber? If you’re a rider, how do you rate drivers? Share your thoughts in the comment box below.