Uber driver reviews are an integral part of the Uber system. The ability to leave a review is incredibly important: this is what made the app appeal to the accountability-starved public. Uber’s rating system puts the entire transaction in check, leading into significantly more pleasant and safer service.
In this article, we’ll be reviewing the term “review” in the context of the app. If you want to learn insider info such as the average Uber driver rating, what Uber drivers think of the app, and how to get higher ratings from your drivers, read on!
Uber Driver Reviews | The Dictionary
The Uber Lingo
Reviewing, in Uber lingo, could mean three different things: Uber drivers’ review of the app, the review that your Uber driver receives from you, and the ratings that you leave your drivers. All these reviews contribute greatly to what makes Uber, and other ridesharing apps, the awesome community that it is.
1. Uber Driver Reviews of the App
If you check out Uber’s site, the ridesharing platform entices people to drive for them by promoting three main benefits:
- Flexibility of schedule
- Earn more the longer you drive
- Ease of the task at hand (turn-by-turn directions, 24/7 support, etc.)
Sounds good, right? Driving for Uber has a lot of perks, but like all jobs, it also has its own set of disadvantages. Job sites such as Indeed and Glassdoor can give one a rough idea of the pros and cons of driving for Uber. Some of the things drivers love about their job are:
- Flexible hours
- Feeling of being their own boss
- Getting to explore the area they drive in
- The chance to meet a lot of many different people (plus the interesting conversations and networking opportunities)
- Uber fuel rewards credit
- Instant pay
And the cons:
- Navigation errors and app lagging issues
- Working long hours to get decent pay
- Too much wear and tear on the car
- Inconsistent pay
- Difficulty reaching customer support
- Inconsiderate riders
- Lack of health insurance
Some Uber drivers say that this gig is a perfect part-time job, but that the pay is not enough to cover the entire cost of day-to-day living.
2. Uber Driver Reviews from You
Your reviews matters. A driver’s overall rating is calculated by adding their individual ratings (from 1 to 5) together and dividing this value by the total number of the ratings they have received. If a driver’s average rating falls below the minimum after multiple notifications, it might result in deactivation pursuant to the Community Guidelines.
The reminder is to be mindful. Your ratings have consequences. Giving your UberPool driver a one-star rating for picking up other passengers, or for 1-2 minutes’ worth of delay due to unforeseeable app glitches might actually cost them their job. Don’t rate your driver if you’re having problems with the app, or if you don’t like the people you’re pooling with. Here are some reasons that could merit a one-star rating:
- Filthy car
- Dangerous driving
- Inappropriate behavior
- Not following the directions on the app
If you’re going to leave a 1-star rating, leave a note as to why so it could be recorded and improved.
If you like your Uber driver’s service, don’t forget to give them a five-star rating. If they went out of their way to cater to your specific needs, requirements, or mishaps, it wouldn’t hurt to leave them a tip—it means a lot.
3. Uber Driver Reviews of You
Every rider has an average rating, too. It’s equally important that you maintain a good rating, as well. Did you know that if you rake up a very low score, you may actually find it harder to get a ride. Worst case scenario? You may be kicked off of the Uber system entirely. How do you get a high rating?
- Drop the pin on the proper place
- Don’t make your driver wait, be ready to leave 2 minutes before your driver arrives
- An UberX car can only fit 4 people, don’t try to squeeze more in
- Don’t make a mess
- Don’t eat inside a car without first asking for the driver’s permission
- Don’t bring smelly food inside the car
- Don’t bring pets without first messaging the driver
Curious about what it’s like to drive for Uber? Let’s hear from Rideshare Tips, who has been driving for both Uber and Lyft for an entire year! Listen to his story below:
Let’s all make Uber a nicer, better community for everyone. Make sure you follow the guidelines to get that coveted 5-star rating (and that includes you, Uber App)!
If you’re a driver, how’s working for Uber? If you’re a rider, how do you rate drivers? Share your thoughts in the comment box below.