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Uber Driver Support: Get Help as a Driver In 2021

Last updated: July 18, 2021
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an Uber driver with a problem calling Uber driver support for help

Uber works around the clock to provide an excellent experience for their drivers and passengers worldwide.

However, drivers may experience issues from time to time.

In such cases, you might want to access Uber driver support.

A few years ago, the only way to get in touch with Uber was through email.

Today, as Uber Technologies Inc. has grown, there are more effective ways to contact them.

You can now get help instantly by making a call through a dedicated line.

Better still, you can talk face to face with a representative if you walk into one of their customer service centers.

But before braving the traffic to get to a customer service desk, you might want to consider in-app support.

If you can’t find what you are looking for in the app, check out their website.

Who Can Get Help?

Uber driver support is available for all Uber drivers, whether part-time or full-time.

They include rideshare drivers, food delivery drivers, and package delivery drivers.

Of course, you must meet all the minimum requirements to be an Uber driver.

How to get Uber Driver Support in 2021

an Uber driver with a problem calling Uber driver support for help

Whether you are dealing with an issue as serious as an accident or as simple as an Uber ride cancellation, you can now get help through the following methods:

1. In-App Support

One of the easiest and fastest ways to get help from Uber is through their in-app support.

Once you open the app, navigate to the menu section and tap “help.”

Here, you will get access to all essential information regarding your account, as well as answers to the most frequently asked questions.

In-app support can come in handy when you’re dealing with simple issues such as network error messages or queries regarding your Uber account.

Since Uber is constantly updating their help menu, ensure you go through all the options to get answers.

But in case you can’t find what you’re looking for, you can always ask your question directly.

To send a message, scroll down the help menu to the end and click “Can’t find the answer to your question.”

Then, after selecting the appropriate category that your query falls under, ask away.

Don’t forget to add your details to ensure you get the best support.

2. Visit their Website

Apart from the app, Uber also has a lot of helpful material available at help.uber.com.

The website provides a lot of general information for riders, drivers, and UberEATS Customers.

For answers dealing with driver-related queries exclusively, make sure to click “Driving & Delivering” on the left-side menu.

Here, you will get information on how to sign up as a driver, solve account and app issues, and deal with customer and merchant disputes.

Additionally, the website includes information on Covid-19 and other safety issues, accessibility for people with disabilities, and advice on dealing with found items.

The website offers the same functionality as the app.

However, the content available on the website goes through a rigorous review process before it is uploaded.

Therefore, the answers you get here are in-depth and comprehensive.

For instance, it has a lot of helpful information regarding the new Prop 22 benefits for Uber and Lyft drivers in California.

Another great feature of the website is the ability to personalize information.

For example, once you login and select San Francisco or New York City, the site will custom-tailor the help depending on your city of choice.

Just like in the app, you can also ask direct rideshare questions.

Again, the Uber support team will send a prompt response both to your email and app.

3. Call Uber Customer Service

Want to talk to Uber customer service through the phone?

Uber has a dedicated call support line in case you want to ask direct questions.

All you need to do is go to the help menu on your Uber app and tap the “call” option.

It is as simple as that.

You don’t have to look up phone numbers or make any extra calls.

The phone support line is also toll-free.

If you can’t access your driver app, you can dial the number (800) 593-7069 for 24/7 Uber driver support.

The number is toll-free as well.

When emergencies occur, you can call the Uber Hotline at (800) 285-6172. Unlike the 24/7 customer support number mentioned above, this one is strictly for emergencies.

However, if you need immediate help from the police or urgent medical attention, it is still important to call 911 first.

4. Visit a Greenlight Center

If you’re looking for in-person support, you will be happy to know that Uber driver support is now available at a Greenlight center near you.

Although you are likely to wait in line for close to an hour, this is arguably one of the best ways you can get Uber driver support.

There are over 150 such centers spread across the country.

So, if you’re dealing with a complex issue that a simple phone call or message can’t solve, you can walk in and talk to Uber customer service.

You don’t even need to book an appointment.

To find a greenlight center near you, head over to help.uber.com and make sure the site knows your city of residence.

If it is not displaying your current location in the top right, enter the name of your city and click enter.

On the left side of the page, click “For Partners,” then type “Greenlight” in the search box and click enter.

Choose the top search result (Getting in-person activation and support help) to find a greenlight center nearest to you.

5. Contact Uber via Social Media

Most companies are barely responsive on social media.

However, Uber has developed a reputation for responding to social media messages reasonably quickly.

In addition, since such statements are often public, it is harder for the company to ignore them.

To ask Uber driver support questions through Twitter, send them a tweet @Uber­_support, and they will respond within business hours.

They will react through a reply or shoot you a direct message.

Remember, keep your messages brief and to the point to make it easier for the support rep to respond.

Also, avoid sending too many messages at once.

The more precise you are about your query, the more likely you are to get an answer.

You can also contact Uber via Facebook.

Just create a public post on their Facebook page, and they will get back to you as promptly as they can.

Of course, if you are the shy kind, you can try Uber Facebook messenger support instead.

Wrapping Up

A few years back, you could only get Uber driver support through email.

However, Uber has come up with various support measures to ensure you get the help you need.

Thanks to the Uber driver app, getting help is as simple as a tap of a button.

You can now send direct messages and call support through the app without looking up phone numbers.

Additionally, drivers can now get valuable info and answers to questions through Uber’s help website.

Uber is also keen on creating a global network of customer support around the world.

Currently, it has opened up over 150 greenlight centers all over the country.

Thanks to such huge investments, it is now possible to walk into a greenlight center near your city to get in-person support.

If you are a driver, you can now rest assured that Uber will address all your queries or other issues promptly and effectively.

Whatever your concern, you no longer need to wait forever to get the help you deserve.

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