The Uber Eats app is a great way to get the restaurants you love delivered right to your door, all with the same on-demand convenience and logistics as the regular Uber app. But as magical as food delivery at the press of a button feels, sometimes things don’t go quite as planned.
For instance, you may want to change your order after you place it. Or perhaps your order is delayed. Maybe your order was incorrect. Something is bound to happen occasionally with the volume of orders that Uber Eats processes.
Similar to the frustrating problems with regular Uber, Uber Eats isn’t perfect either. Trust us, we’ve been there before.
When things like this happen, you want a way to contact customer service, whether it’s to inquire about the status of your order or even to get a refund.
Don’t worry; we’ve got you covered. Here are five ways you can contact Uber Eats customer service for help with any issues.
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1. Uber Eats App
We’ll start with a method you can take advantage of right within the Uber Eats app.
Uber has a team of live support specialists to help you in real time (or as close to real time as the number of support requests allows). To contact them, all you have to do is open the Uber Eats app, tap on the Profile tab (the one shaped like a person’s head and upper torso), and then tap “HELP.” From there, you’ll be able to get help about a specific issue.
If you’re requesting help about an order that’s in progress, you’ll be able to tap on it. If you need help with a past order, then tap “Past Orders” and select the order you want help with.
The “HELP” tab also has links to edit your “Account and Payment Options,” as well as a “Guide to Uber Eats” for general help on how to use the app.
Note also that if you contact Uber Eats using a phone number or email associated with your Uber Eats account, you may receive follow-up messages within the Uber Eats app.
For convenience of support, it’s hard to beat the Uber Eats app, particularly if you want help with an open order. For more complex issues, however, you may want to use phone support (discussed below).
If you have a more general question for Uber Eats support, you can contact them on Twitter.
There isn’t a specific Twitter handle for Uber Eats, so you should direct all questions on Twitter to @Uber_Support, the general Uber support Twitter account.
You can also check this account for real-time updates on issues and changes to the app.
If you prefer to send a message privately, you can contact Uber Eats support using email. You should send all messages to [email protected].
Be sure to follow security best practices and never send sensitive information such as credit card numbers or passwords through emails; Uber Eats support reps should never ask you for this information.
Note that you may receive follow-up messages to email support questions within the Uber Eats app.
Sometimes you have an issue that requires you to talk to a real person. Maybe the support question is too complicated to explain through text-based communication, or maybe you just prefer to speak to someone on the phone.
Additionally, you can only make certain changes to orders over the phone. For example, if you need to change your order after you’ve placed it, you’ll have to call Uber Eats support.
To speak to Uber Eats support (in the United States), call (800) 253-6882.
Note that you may need to hold briefly, though in our experience you’ll be able to speak to someone pretty quickly. Assuming you’re calling from the phone number associated with your account, you shouldn’t need to verify any additional information except your name and the specifics of your order.
5. Uber Eats Help Page
This last method isn’t a way to contact Uber Eats directly, but it’s a good place to start before you do. After all, many of the questions you might have for Uber Eats customer service already have answers on the Uber Eats Eater Help Page.
There are pages for both eaters and driver partners. We’ll focus on the page for eaters here, but check out this page if you have support questions as a driver.
For info about how to edit your account and payment options, visit this Uber Help page.
If you have an issue with your order, visit the Help With an Order page.
The Help With an Order page has two categories of questions: issues with an ongoing order and issues with a past order. Below you’ll find the links to all the specific resources for common issues related to each.
For issues with an ongoing order:
- Check the status of my order
- Change items in my order
- Cancel my order
- My order is taking longer than expected
- Change my delivery address
- Why was my order canceled?
For issues with a delivered or past order:
- My order never arrived
- My order was damaged
- My order had missing or incorrect food items
- I had an issue with the quality of my food
- My promo code didn’t apply
- Change my payment method for this order
- I had an issue with my delivery partner
- I had a different issue with my order
- Delivery person in different vehicle
- Delivery person didn’t match the picture
Is Uber Eats Available in Your City?
Before we finish, we should clear up one of the most common Uber Eats questions out there: Is Uber Eats available in my city?
Uber Eats is available in the following metro areas across the world, as well as an expanding list of additional cities:
- Abu Dhabi
- Cape Town
- Hong Kong
- Los Angeles
- Mexico City
- New Delhi
- New Orleans
- New York
- Rio de Janeiro
- San Diego
- San Francisco
- São Paulo
- Washington, D.C.
Get the Uber Eats Customer Service You Need
We hope you now understand all the different options you have for contacting Uber Eats customer service.
It’s never pleasant when you do have an issue with an order, but you should now have a better idea of how to get the help you need so that you can get back to enjoying your delicious food.