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Uber Greenlight Hubs: Locations, How They Work, and More

Last updated: January 28, 2022
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vector graphic showing an Uber greenlight hub building exterior

If you’re an Uber driver, then you know that support is crucial.

That’s why Uber Greenlight Hubs – locations where drivers can go for help with anything from signing up to getting their car ready to driving – exist.

But what are Greenlight Hubs, and what do they offer?

This post breaks it all down for you. Keep reading to learn more!

What Is an Uber Greenlight Hub?

An Uber Greenlight Hub is a physical location where Uber drivers can go for support with their account or driving issues while driving for the rideshare app.

At these locations, Uber drivers can help with anything related to their account or driving for Uber.

In-Person Support Services

The Hubs offer a variety of services, including the following.

  • Assistance with creating an Uber account
  • Help to sign up for new promotions
  • Answers to questions about payments and fares
  • Support with using the Uber app
  • Assistance resolving miscellaneous issues with your rideshare driving experience

Each Hub has different hours of operation.

Be sure to check the Uber website or call ahead before heading out.

You’ll also want to ensure you have the necessary documents on hand, such as your driver’s license, proof of vehicle registration, and insurance card.

Are Uber Greenlight Hubs Open During the COVID-19 Pandemic?

At this time, Uber hasn’t announced any specific closings of their Greenlight Hubs.

However, the company does state that some Greenlight Hubs in Canada and the United States closed down temporarily.

These locations did so after local public health officials in certain areas recommended the closings.

Many open Greenlight Hubs reduced their hours of operation.

They also now typically give out masks and other helpful health and cleaning supplies to any visiting Uber driver needing them.

You can visit your Uber driver app to see if your account includes an offer to receive these free supplies at your local Hub.

Alternatives to Try if Your Greenlight Hub is Closed

If you’re unable to get help from an Uber Greenlight Hub, there are a few other options available to you.

The Uber Driver Forum is a great place to start.

The online forum includes drivers just like you who are more than happy to offer assistance and advice.

You can also try contacting Uber through social media channels like Twitter or Facebook.

Finally, you can always call Uber’s customer support phone line if all else fails.

The number is available 24/7.

Go into your app and tap on “call support” inside the “Help” section.

Why Are Greenlight Hubs Important for Drivers?

The Greenlight Hubs offer three main areas of help to all Uber drivers who work in each Hub’s local area.

vector graphic showing an Uber greenlight hub building exterior

1. Personal Support

The Uber driver app is a valuable resource, but sometimes it’s helpful to talk with someone in person.

That’s where the Hubs come into play.

You’ll meet in person with Uber customer support members and talk as they provide you with personal driver support.

2. Resolving Issues

From payment problems to app issues and everything in between, Uber drivers can find help resolving almost any issue at their local Greenlight Hub.

If something goes wrong during a ride, such as a passenger damaging your car, for instance, a local Hub will help resolve the issue.

The Uber team at the Greenlight Hub will work to get you the support and resolution you need.

3. Resources

In addition to personal support and assistance resolving issues, Uber drivers can also find valuable resources at their nearest Greenlight Hub.

Resources include information about how to become an Uber driver, available promotional offers, tips for driving in different areas, details about local events, and more.

What Can You Do at an Uber Greenlight Hub?

Let’s take a look at six essential types of services you can receive when visiting your Uber Greenlight spot.

vector graphic showing an Uber greenlight hub building exterior

1. Apply to Drive

Uber Greenlight locations are a great place to start if you’re interested in becoming an Uber driver.

You can apply right at the Hub, and with many locations now open seven days a week, it’s easier than ever to get started.

2. Get Help with Your Documents

If you’re already an Uber driver and need help with your documents, such as your driver’s license or proof of vehicle registration, the Uber team at the Hub can assist you.

3. Ask Questions About Your Account

From questions about payments and fares to using the Uber app, the customer support team at the Hub can answer any question you have about your account.

4. Get Fare Adjustments

If something goes wrong with one of your rides and you need to get a fare adjustment, the Uber team at the Hub can help.

5. Vehicle Inspections

If you’re an Uber driver in a city that requires vehicle inspections, the Uber team at the Hub will perform those inspections for you.

6. Activate Your Vehicle

If you’ve just acquired an Uber-approved car, the Uber team at the Hub can assist with getting your new vehicle activated on the platform.

Simply bring all of your required documents with you, and they’ll take care of the rest.

Where Are Uber Greenlight Hubs?

You’ll find that Uber’s Greenlight Hubs exist in major metropolitan areas throughout the United States and Canada.

Uber Greenlight Hubs exist in dozens of locations, including the following cities:

  • Atlanta, GA
  • Austin, TX
  • Baltimore, MD
  • Boston, MA
  • Chicago, IL
  • Cincinnati, OH
  • Dallas-Fort Worth, TX
  • Daly City, CA
  • Denver, CO
  • Houston, TX
  • Long Island City, NY
  • Los Angeles, CA
  • Miami-Dade County. FL
  • Nashville. TN  
  • New York City
  • Orlando. FL
  • San Francisco Bay Area CA
  • Seattle WA

How Do I Find an Uber Greenlight Hub Near Me?

You can find the nearest Hub by opening your Uber driver app and tapping on “Greenlight Hubs” inside the “Support” section.

You can also visit Uber’s website to see if there’s a Hub located in your city.

Use Google as another option.

Google your city name + Greenlight Hub.

If your city includes a Hub, you should see it pop up as one of the first couple of options in the Google search results.

When Will My City Get an Uber Greenlight Hub?

If you don’t see your city listed, don’t worry.

Uber is constantly expanding and adding new Hubs.

There’s a good chance that one will become available in your area soon.

However, there’s no way to know when your city will get the next Greenlight Hub.

Do I Need an Appointment to Visit an Uber Greenlight Hub?

In most cases, you don’t need to make an appointment to visit your local Uber Greenlight Hub.

Simply drop by during their hours of operation, and someone from the Uber team will help you.

However, in some hectic locations, such as New York City or Los Angeles, you may need to schedule an appointment ahead of time.

How to Book an Uber Greenlight Hub Appointment in the Uber Driver App

When you do want to book an appointment at a Greenlight location, you can do so inside the Uber app.

Here’s how to do it.

  • Open the Uber driver app and tap on “Greenlight Hubs” inside the “Support” section.
  • Tap on the location you want to visit.
  • Scroll down and tap on “Schedule an Appointment.”
  • Select the issue that best matches what you need help with.
  • Select a date and time that works for you.
  • Enter your contact information.
  • Review the details of your appointment and tap on “Submit.”

Uber will send you a confirmation email once your appointment gets booked into its system.

What Should I Bring With Me When I Visit an Uber Greenlight Hub?

The last thing you want to do is show up to your local Greenlight Hub and realize you didn’t bring all the correct information required to settle your issue.

vector graphic showing an illustration of Uber multiple stops on an illustration

Here are a few ideas about what you need to bring when visiting an Uber Hub.

  • Documents that prove your vehicle ownership, such as your car registration card
  • Proof of insurance for your Uber-approved vehicle 
  • Checking account routing and account numbers when setting up direct deposit payments
  • Any other documents that may be relevant to your issue

As well, consider bringing a pen and paper to take notes during your meeting at Uber’s Greenlight Hub.

Doing so can help you remember anything the support staff tells you while you’re there.

Driver’s License

Your driver’s license is always required when you’re driving for Uber.

However, it’s also a good idea to bring your driver’s license with you when visiting an Uber Greenlight Hub.

The support staff will often need to see it.

Phone You Use for Uber

If you bring the smartphone you use when driving for Uber, the Uber support staff can easily access your Uber account on the Uber app.

It also makes it convenient when the support team needs to troubleshoot any app-related issues you’re experiencing.

Inside a ‘Greenlight Hub’

Many Uber Greenlight Hubs use Jiffy Lube as their location.

For example, Uber drivers in the Bakersfield, CA area have a choice of three Jiffy Lube locations when they need to visit a Greenlight Hub.

  • 800 Oak Street Bakersfield, CA 93304
  • 3727 Auburn St Bakersfield, CA 93306
  • 550 Tucker Rd Tehachapi, CA 93561

Let’s take a look at what happens if you’re visiting the Greenlight Hub at the 550 Tucker Rd address in Tehachapi.

When you drive up, you’ll notice a little red office sitting next to the main structure that vehicles drive through when conducting an oil change.

Walk into the office and let the staff know you’re there to get help from the Uber customer support staff.

Talk to the Uber team and let them know what you need.

The person helping you will ask to see your phone with your Uber app open.

Using this method, they can quickly identify you and start helping you through your stated issue.

If you’re there for a vehicle inspection, for example, you and two staff members will walk out to your car.

They’ll ask you to sit in your car while you turn on and off the lights and test the brakes and windshield wipers.

If you’re there for paperwork issues, such as vehicle registration or account setup, then you’ll stay in the office while your team member helps you out.

Once you’re done with your visit, you’ll drive off the lot and start making money on your next Uber passenger trip.

Wrapping Up

Now that you know all about Uber’s Greenlight Hubs, feel free to drop by your nearest Uber Greenlight Hub location.

Tell the staff what you need assistance with, and you’ll soon have it all wrapped up.

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