The Complete Guide to Uber Greenlight Hubs

If you’re an Uber driver, you may have times when you find it difficult to get the support you need. Sure, you have lots of ways to contact Uber support, including in-app support and a dedicated phone number just for drivers.

Sometimes, though, it would be great to speak to someone in person. Certain things are just easier to explain when you can get in-person support. Recognizing this need, Uber has opened a number of driver support offices across the country. They’re called Greenlight Hubs, and they give driver-partners a new way to get help with key matters. In this guide, we’ll take a look at what Greenlight Hubs are, how they can benefit you as a driver, and how to find a Greenlight Hub near you.

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What Are Uber Greenlight Hubs?

You can think of Uber Greenlight Hubs as part DMV and part help desk. They exist to help Uber drivers with a variety of needs. One of their main purposes is to help onboard new drivers, including things like setting up direct deposit, meeting Uber’s vehicle requirements, and initiating the Uber background check.

They also serve as a resource to existing drivers, however. Each Greenlight Hub has a staff of support representatives who can assist you with problems related to payments, the Uber driver app, and even things like how to boost your Uber earnings.

As far as what the Greenlight Hubs look like, that will vary based on your location. Some are quite large, with several support reps on staff and room for many drivers. These are known as “Hubs.” Others are smaller, more like pop-up kiosks. These are known as “Spots.”

It’s worth noting as well that Greenlight Hubs are not corporate Uber offices. Those are separate operations, and drivers cannot just appear at them to get support (or complain about Uber’s latest policies).

Why Should I Visit an Uber Greenlight Hub?

With an extensive online Help section, in-app support and even phone support available to drivers, why would you need to visit an Uber Greenlight Hub at all? In many cases, it might be unnecessary, and you don’t have to go to a Greenlight Hub if you don’t want to.

That being said, it can be useful in some cases. To start, Greenlight Hubs can give you one-on-one personalized support unlike any you receive online or over the phone. Having a live person show you how to use the driver app, for instance, can get you up to speed much faster than poking around help.uber.com.

In some cases, the Uber Greenlight Hub is also where you can go to get your Uber vehicle inspection (if your city requires it). As we’ve discussed in previous articles, getting an inspection at one of Uber’s official locations isn’t always the best deal financially, but it is a valid option. Do be prepared for long waits, however, as this is where many drivers will turn to get their vehicles inspected as well.

Uber Greenlight Hub Locations and Hours

Now that you understand what Greenlight Hubs are and how they can benefit you, let’s look at where some of the most prominent Greenlight Hubs are located. We’ll also take a look at their hours, as the hubs are not open 24/7 (for that, you’ll need to call Uber’s phone support or go to the online Help Center).

There are dozens of Greenlight Hubs across the United States, but here are the locations and hours of 10 major ones:

1. Boston

There are four places to speak to Uber support in person in the Boston metro area:

Saugus Greenlight Hub

168 Broadway
Saugus, MA 01906

Monday–Friday: 9 a.m.–5:30 p.m.

Uber Sprint Spot — Westgate Mall in Brockton

200 Westgate Dr.
Monday–Fri: 10 a.m.–3 p.m.

Providence Greenlight Hub

539 Smith St.
Providence, RI

Monday–Friday: 10 a.m.–4 p.m.

Uber Sprint Spot — Tewksbury

345 Main St
Tewksbury, MA 01876

Wednesday–Friday: 10 a.m.–6 p.m.

2. Chicago

The Chicago metro area has four Uber Greenlight locations:

Chicago Greenlight — North Side (Rogers Park)

1425A W. Morse Ave
Chicago, Illinois 60626

Monday–Friday: 9 a.m.–5 p.m.

Chicago Greenlight — Downtown (North Ave)

1401 W North Ave
Chicago, Illinois 60642

Mon: 9:00 a.m.–5:00 p.m.

Tues: 9:00 a.m.–7:00 p.m.

Wed: 9:00 a.m.–5:00 p.m.

Thur: 9:00 a.m.–5:00 p.m.

Fri: 9:00 a.m.–5:00 p.m.

Sat: 9:00 a.m.–5:00 p.m.

Chicago Greenlight — Southside (Pullman)

853 W 115th St
Chicago, Illinois 60643

Monday–Friday: 9 a.m.–5 p.m.

Chicago Greenlight — Bedford Park Sprint

7250 S Cicero Ave Suite B, Sprint Store
Chicago, Illinois 60629

Monday–Friday: 10 a.m.–6 p.m.

3. Denver

In Denver, you’ll find the Greenlight Hub here:

Denver Greenlight Hub — Montbello

4665A Paris St
Denver, Colorado 80239

Mon: 9:30 a.m. – 6:00 p.m.

Tues: 9:30 a.m. – 6:00 p.m.

Wed: 9:30 a.m. – 4:45 p.m.

Thur: 9:30 a.m. – 6:00 p.m.

Fri: 9:30 a.m. – 6:00 p.m.

Sat: 10:00 a.m. – 2:30 p.m.

4. Houston

The Houston metro area has the following Uber locations:

Central Houston Greenlight Hub

5714 Star Lane
Houston, TX 77057

Mon: 9 a.m.–6 p.m.

Tue: 9 a.m.–6 p.m.

Wed: 9 a.m.–6 p.m.

Thu: 9 a.m.–6 p.m.

Fri: 9 a.m.–5 p.m.

Sat: 9 a.m.–2 p.m.

North Houston Greenlight Hub

15135 North Fwy, Suite 150
Houston TX 77090

Mon: 10 a.m.–6 p.m.

Tue: 10 a.m.–6 p.m.

Wed: 10 a.m.–6 p.m.

Thu: 10 a.m.–6 p.m.

Fri: 10 a.m.–6 p.m.

Katy Uber Sprint Spot

20220 Katy Fwy, Suite B
Katy, TX 77449

Mon: 10 a.m.–6 p.m.

Tue: 10 a.m.–6 p.m.

Wed: 10 a.m.–6 p.m.

Thu: 10 a.m.–6 p.m.

Fri: 10 a.m.–6 p.m.

5. Los Angeles

Los Angeles Uber drivers have the following Greenlight Hub locations available:

Uber Greenlight Hub — Redondo Beach

2400 Marine Ave, Suite 100
Redondo Beach, CA 90278

MON: 9:30 a.m.–5 p.m.

TUE: 9:30 a.m.–5 p.m.

WED: 9:30 a.m.–5 p.m.

THU: 9:30 a.m.–5 p.m.

FRI: 9:30 a.m.–5 p.m.

Uber Greenlight Spot — West Los Angeles

1633 Purdue Ave
Los Angeles, CA 90025

MON: 9 a.m.–4:30 p.m.

TUE: 9 a.m.–4:30 p.m.

WED: 9 a.m.–4:30 p.m.

THU: 9 a.m.–4:30 p.m.

FRI: 9 a.m.–4:30 p.m.

Uber Greenlight Spot at Residence Inn — Downtown Long Beach

600 Queensway Drive
Long Beach, CA 90802

MON: 9 a.m.–5 p.m.

TUE: 9 a.m.–5 p.m.

WED: 9 a.m.–5 p.m.

THU: 9 a.m.–5 p.m.

FRI: 9 a.m.–5 p.m.

Uber Greenlight Spot at Sears Auto Center — Downey

600 Stonewood St
Downey, CA 90241

MON: 9 a.m.–5 p.m.

TUE: 9 a.m.–5 p.m.

WED: 9 a.m.–5 p.m.

THU: 9 a.m.–5 p.m.

FRI: 9 a.m.–5 p.m.

Uber Greenlight Hub — Santa Ana

2102 N Tustin Ave
Santa Ana, CA 92705

MON: 10 a.m.–5:30 p.m.

TUE: 10 a.m.–5:30 p.m.

WED: 10 a.m.–5:30 p.m.

THU: 10 a.m.–5:30 p.m.

FRI: 10 a.m.–5:30 p.m.

Uber Greenlight Spot at Sears Auto Center — Rancho Cucamonga

8250 Day Creek Blvd
Rancho Cucamonga, CA 91739

MON: 9 a.m.–4:30 p.m.

TUE: 9 a.m.–4:30 p.m.

WED: 9 a.m.–4:30 p.m.

Uber Greenlight Spot at Sears Auto Center — West Covina

610 S Sunset Ave
West Covina, CA 91790

MON: 9 a.m.–4:30 p.m.

TUE: 9 a.m.–4:30 p.m.

WED: 9 a.m.–4:30 p.m.

THU: 9 a.m.–4:30 p.m.

FRI: 9 a.m.–4:30 p.m.

6. New York City

New York City has three Greenlight Hubs available to drivers:

Queens Greenlight Hub — Long Island City

31-00 47th Avenue, First Floor of the Falchi Building
Long Island City, New York 11101

Mon: 10:00 a.m.–5:00 p.m.

Tues: 10:00 a.m.–5:00 p.m.

Wed: 10:00 a.m.–5:00 p.m.

Thur: 10:00 a.m.–5:00 p.m.

Fri: 10:00 a.m.–5:00 p.m.

Sat: 10:00 a.m.–5:00 p.m.

Sun: 10:00 a.m.–5:00 p.m.

Bronx Greenlight Hub — Crotona Park

961 East 174th Street, New Horizons Shopping Mall
Bronx, New York 10460

Mon: 10:00 a.m.–5:00 p.m.

Tues: 10:00 a.m.–5:00 p.m.

Wed: 10:00 a.m.–5:00 p.m.

Thur: 10:00 a.m.–5:00 p.m.

Fri: 10:00 a.m.–5:00 p.m.

Sat: 10:00 a.m.–5:00 p.m.

Sun: 10:00 a.m.–5:00 p.m.

Brooklyn Greenlight Hub

1028 Franklin Ave
Brooklyn, NY 11225

Mon: 10:00 a.m.–5:00 p.m.

Tues: 10:00 a.m.–5:00 p.m.

Wed: 10:00 a.m.–5:00 p.m.

Thur: 10:00 a.m.–5:00 p.m.

Fri: 10:00 a.m.–5:00 p.m.

7. Philadelphia

Here’s where you’ll find the Philadelphia Greenlight Hub:

Philadelphia Greenlight Hub

7821 Bartram Avenue
Philadelphia, Pennsylvania 19153

Mon: 10:00 a.m.–5:00 p.m.

Tues: 10:00 a.m.–5:00 p.m.

Wed: 10:00 a.m.–5:00 p.m.

Thur: 10:00 a.m.–5:00 p.m.

Fri: 10:00 a.m.–5:00 p.m.

8. Phoenix

Here’s where you’ll find the Greenlight Hub that serves Phoenix, AZ:

Uber Greenlight Hub

1414 W Broadway Rd #119
Tempe, AZ, 85282

Mon: 10 a.m.–5 p.m.

Tues:10 a.m.–5 p.m.

Wed: 10 a.m.–5 p.m.

Thur: 10 a.m.–2 p.m.

Fri: 10 a.m.–5 p.m.

9. San Francisco Bay Area

There are three Greenlight Hubs serving the Bay Area:

Greenlight San Francisco — Daly City

950 John Daly Blvd
Daly City, California 94015

Mon: 10:00 a.m.–6:00 p.m.

Tues: 10:00 a.m.–6:00 p.m.

Wed: 10:00 a.m.–6:00 p.m.

Thur: 10:00 a.m.–6:00 p.m.

Fri: 10:00 a.m.–6:00 p.m.

Sat: 10:00 a.m.–2:00 p.m.

Greenlight San Jose — Foxworthy Avenue

1084 Foxworthy Avenue
San Jose, California 95118

Mon: 10:00 a.m.–6:00 p.m.

Tues: 10:00 a.m.–6:00 p.m.

Wed: 10:00 a.m.–6:00 p.m.

Thur: 10:00 a.m.–6:00 p.m.

Fri: 10:00 a.m.–6:00 p.m.

Sat: 10:00 a.m.–2:00 p.m.

Greenlight Oakland — Edgewater

8000 Edgewater Drive
Oakland, California 94621

Mon: 10:00 a.m.–6:00 p.m.

Tues: 10:00 a.m.–6:00 p.m.

Wed: 10:00 a.m.–6:00 p.m.

Thur: 10:00 a.m.–6:00 p.m.

Fri: 10:00 a.m.–6:00 p.m.

Sat: 10:00 a.m.–2:00 p.m.

10. Washington, D.C.

Drivers in Washington, D.C. have three Greenlight Hubs available:

Uber Greenlight Hub — Washington, DC

3921 Minnesota Ave NE
Washington, D.C.

Mon: 10 a.m.–6 p.m.

Tues: 10 a.m.–6 p.m.

Weds: 10 a.m.–6 p.m.

Thurs: 10 a.m.–6 p.m.

Fri: 10 a.m.–6 p.m.

Uber Greenlight Spot — Tysons Corner, VA

Sprint – 8311 Leesburg Pike
Vienna, VA

Mon: 10 a.m.–6 p.m.

Tues: 10 a.m.–6 p.m.

Weds: 10 a.m.–6 p.m.

Thurs: 10 a.m.–6 p.m.

Fri: 10 a.m.–6 p.m.

Uber Greenlight Spot — Takoma Park, MD

Sprint – 1141 University Blvd. E
Takoma Park, MD

Mon: 10 a.m.–6 p.m.

Tues: 10 a.m.–6 p.m.

Weds: 10 a.m.–6 p.m.

Thurs: 10 a.m.–6 p.m.

Fri: 10 a.m.–6 p.m.

Uber Greenlight Hub FAQ

The Complete Guide to Uber Greenlight Hub

To conclude this guide, let’s answer a few common questions about Uber Greenlight Hubs.

1. Can Uber Eats drivers get help at Uber Greenlight Hubs?

Uber has no official statement on this matter. However, since Uber Eats drivers use the same app as other Uber drivers (and many drivers deliver food and transport passengers), it follows that Uber Eats drivers should be able to get support at Uber Greenlight Hubs. Your mileage may vary, however, particularly with regards to specific Uber Eats questions.

2. Does Lyft have something similar to Greenlight Hubs?

Yes, Lyft has both Hubs and Service Desks (similar to Greenlight Hubs and Spots). You can learn more about them here.

3. Is there an Uber Greenlight Hub phone number?

No, there is not. You won’t find phone numbers listed online for any Greenlight Hubs. They are not call centers — they only offer in-person support. To learn how to call support as an Uber driver, read this guide.

4. When will my city get an Uber Greenlight Hub?

Uber is constantly expanding its Greenlight Hub presence and continues to open new locations across the country. Uber considers many factors when deciding to open a Greenlight Hub or Spot in a city, but the main factor is the number of Uber drivers. If there are lots of drivers using the platform, it makes sense to open a hub.

If you want to help boost the number of drivers in your city, your best option is to refer other drivers to the platform.

5. What should I bring with me when I visit an Uber Greenlight Hub?

This depends on the nature of your visit, but you should always bring your driver’s license and the phone you use to run the Uber driver app.

If you’re there for your vehicle inspection, you’ll need to bring your vehicle (plus all its relevant paperwork such as registration and proof of insurance).

If you’re getting help setting up direct deposit, make sure to bring your routing number and account number for the account where you want Uber to deposit your earnings.

6. Do I need an appointment to visit an Uber Greenlight Hub?

You don’t need an appointment, but you can make one if you want. This feature is only available to drivers in Los Angeles and New York City at the moment, but Uber claims that the feature will soon be coming to other cities. Learn how to book an appointment at a Greenlight Hub.

7. How do I find a Greenlight Hub near me?

Finding your local Greenlight Hub is as simple as googling “Uber Greenlight Hub” + the name of your city. In fact, simply googling “Uber Greenlight Hub” should bring up the Greenlight Hub nearest you. From there, you can click on the page to learn more about your local hub’s hours and location.

Get In-Person Support at a Greenlight Hub

Uber Greenlight Hub

As you can now see, Greenlight Hubs are a powerful resource for Uber drivers. You can get assistance with things that are easier to explain in person, as well as complete crucial onboarding steps like your vehicle inspection.

Want to learn more about how to become an Uber driver? Consult our comprehensive, always updated guide.