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Guide to Uber Ratings: Why Your Passenger Rating Matters

By: // Updated: August 14, 2020

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You may have noticed that you’re given a rating after every Uber trip you take. Your Uber rating reflects what type of passenger you are. Passengers with high ratings are rewarded, while people with low ratings risk extended wait times. Drivers will use your passenger rating to decide whether or not to accept your ride request.

To help you confirm the best rides, we researched everything you need to know about your Uber rating. We’ll discuss what Uber ratings are, why they’re important, and how you can check yours.


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What Is Your Uber Rating?

Uber ratings ensure passengers and drivers have a positive and safe experience. They reward passengers who are respectful and on their best behavior. They also identify passengers who may have been disruptive or disrespectful on previous trips.

As soon as they drop you off at your destination, drivers can rate you based on several factors like timeliness, cleanliness, and behavior. Likewise, you can rate your driver after each trip.

Let’s take a look at how Uber calculates your passenger rating.

How Is Your Uber Rating Calculated?

You need to take at least five trips before you can see your Uber rating.

Uber passenger ratings are based on a five-star scale — five stars is the highest score. Your overall rating is the average of the last 500 reviews you received from Uber drivers.

Drivers will rate you based on their experience of your behavior. Positive and friendly experiences will be rewarded with a five-star rating. Disruptive or unruly passengers will be rated accordingly and given a lower rating.

Your Uber rating may seem like an insignificant stat on your Uber profile, but it impacts the service you receive from Uber.

Why Are Uber Ratings Important?

Uber ratings are important for two reasons. Low ratings can lead to a temporary suspension of your account or even a permanent ban from the platform. They can also affect the promptness of your service.

Uber drivers have always been at risk of being suspended due to low ratings. And starting in 2019, riders with below-average ratings face the same risk.

Each city has a minimum average rating. Uber will contact you with tips for improvement if your rating is approaching this level. You risk having your account deactivated once your rating is below this threshold. It’s unclear how long your account will be deactivated. However, Uber will give you some suggestions to improve your rating and get back on the road.

Poor ratings can also affect how quickly you’re matched with a driver, as Uber drivers can see passengers’ ratings before accepting ride requests. Drivers will sometimes pass on riders who have low ratings during busy periods. They’d rather accept ride requests from passengers who will more likely offer a positive interaction. Once a driver has declined your request, it’s sent to a driver who is further away from your location.

Maintain a decent rider rating, and you’ll have nothing to worry about. In this article, we’ll go over what drivers consider a good rating and how to improve your rating.

First, let’s review how to check your Uber rating.

How to See Your Uber Rating

Uber makes your rating readily available for you to check. To do so, open your app and tap the menu icon. Your rating is located directly below your name at the top of the screen.

If your rating doesn’t appear, remember you need to take five trips to receive a rating.

As you look at your rating and reflect on whether you’ve been a good passenger, here’s how to tell if you have a high Uber rating.

What Is Considered a Good Rating?

By maintaining a high rating, you ensure prompt service. Five stars is the highest rating you can receive, but you don’t need to worry if this isn’t your rating. You’re in good shape as long you’re rated at the high end of the spectrum.

Here’s what your rating tells drivers:

  • Five stars: You’re the perfect rideshare passenger. However, drivers will assume you’re a new passenger because it’s nearly impossible to maintain a five-star rating when using Uber for an extended period of time.
  • 9 to 4.8 stars: This range is the sweet spot. It tells drivers you’ve been an outstanding passenger and have likely taken your fair share of Uber rides — always politely and respectfully, of course.
  • 8 to 4.7 stars: You’ve been a great passenger for the most part, but you’ve slipped up here and there. Drivers won’t worry much about passengers with ratings in this range and will most likely still take your ride request.
  • 7 to 4.6 stars: You may need to worry. Unfortunately, a rating this low means you managed to get under the skin of your drivers. Reflect on how to be a better passenger, or you’ll experience longer wait times as drivers pass on your ride requests.
  • 6 to 4.5 stars: We hate to break it to you, but a rating this low means you’re an unpleasant passenger. When you speak rudely to the driver, make them wait at the pick-up location, or treat their car poorly, drivers aren’t pleased with their experience.

Again, low ratings will lead to longer wait times, since drivers will be more than happy to pass on your ride request. It also can lead to account deactivation.

If you want to become a better Uber passenger and improve your rating, we have a few ideas.

Tips for Improving Your Uber Rating

There are a few ways to receive a five-star review from your driver. In general, if you’re on time, respectful, and follow the rules, you won’t have to worry about your ratings. Here are a few tips to keep in mind.

Timeliness Is Key

Drivers maximize their earnings by squeezing in as many rides as possible on their shift. This means their hourly earnings plummet every extra minute they have to wait for you. Keep an eye on the Uber app and make sure you and any other passengers riding with you are ready at the pickup location as soon as the driver’s car arrives.

Follow the Rules

There should be no alcohol, smoking, or vaping in your Uber vehicle — it’s that simple. Additionally, don’t try to sneak more people into the vehicle. For a lack of better words, it will drive your driver crazy. Breaking the rules — or attempting to break the rules — is a surefire way to land a poor rating.

Politeness Goes a Long Way

Pleasantries like, “Hello,” “Goodbye,” and “Thank you” are much appreciated by your driver, as drivers sometimes deal with unruly passengers. Being polite and considerate will help you lock in a five-star review.

Keep It Tidy

Leave the Uber vehicle as clean as it was when you entered it. Don’t leave your leftover fast-food wrappers or drink containers in the car. Also, check your shoes before hopping in the vehicle. Dirt and mud have no place in your driver’s vehicle.

Watch the Door

Slamming car doors is one of Uber drivers’ biggest pet peeves. Respect your driver’s vehicle by gently closing the door. You’d be surprised by how many riders are unaware of this.

Uber Rating FAQ

To help you understand and raise your Uber rating, we answered some frequently asked questions.

Can I appeal an unfair Uber rating?

Unfortunately, you can’t appeal an unfair rating. This ensures the rating system is fair and accurate for both riders and drivers. You can try to contact Uber, but appeals are typically denied. Continue to be a good passenger, and your five-star ratings will bury your occasional negative ratings.

Can I see the rating a driver gave me?

Ratings are a two-way street. Just as the driver ratings you give are completely anonymous, you can’t see how your drivers rate you.

Will one bad review hurt my rating?

It depends. Your Uber rating is an average of every ride you’ve taken. That means if you’ve taken many rides, one bad rating won’t have a dramatic impact on your overall rating. On the other hand, a poor rating will have a substantial impact if you’ve taken fewer rides.

High Ratings Mean Prompt Service

Maintaining a high Uber rating is simple. Be respectful, treat your driver as you would wish to be treated, and you’ll have no problem securing a high rating. Keep an eye on your Uber rating, and follow the tips above if your rating starts to dip.

If you ride with Lyft as well, keep in mind the platform has its own rating system. Check out our information on Lyft’s rating system to learn more.

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