As if rideshare wasn’t convenient enough, riders are now provided with even more options. Although there are other similar car service companies, the competition is really tight between Uber and Lyft.
From the fare estimate to customer service your trip, keep reading to find out which is the best for you.
Using The Apps
Both apps are user-friendly and functional. You get to see when your driver will arrive at your pickup location and give them a rating after the trip.
Uber and Lyft also offer a smartwatch-ready app for both Android and Apple/iOS users. There’s not much difference, except for the fare estimate and interface.
- Uber lets their riders know how much their trip costs after they add their location and destination. This is one of Uber’s best features because riders already know what to expect and even have an idea how much to shell out for a trip.
- In terms of interface, Uber looks more sleek, modern and formal.
- Uber’s surge pricing is sometimes higher than what your ride usually costs.
- Lyft gives out a fun and hip vibe. This makes sense because most users are ‘yuppies’ or young professionals.
- Whenever a rider tips well, fireworks appear on the app.
Both apps require the rider to rate their experience and ask for feedback. Uber’s is notable because if you give your driver a 5-star rating, you get to give him a compliment and write a thank you note to recognize the driver’s exceptional service.
Uber vs Lyft: Booking A Ride
In order to use Uber and Lyft’s services, you must have a smartphone with location services and a stable internet connection (either Wi-Fi or through your cellular data). When booking a ride, you can either let the app determine your current location or put in your address. However, Uber’s edge over Lyft is they provide riders with an ETA even before you book a request.
Both charge a cancellation fee if you cancel your booking request after a few minutes. Uber charges after 2 minutes, while Lyft’s is longer at 5 minutes.
Winner: Lyft gives the riders a longer time to cancel a booking before charging a fee.
Uber vs Lyft: Rates
— D Richards (@DarleneRichar19) August 2, 2017
Again, Uber and Lyft are very similar when it comes to pricing. There are many factors in determining your fare for a trip, including:
- Your city
- What type of car you request
The best way to accurately compare the rates is to check both apps before you request a ride. This way, you get the best deal on a specific trip. Another way to compare is through Fare Estimate. This website asks for your starting point and destination. Once you click ‘Compare Estimates’, Uber and Lyft’s prices appear with the various car types available.
Uber vs Lyft: Car Types
In an effort to further cater the needs of riders, both Uber and Lyft have more than one option when booking a ride.
Uber categorized its services into three types: economy, premium, and carpool. Each comes with a wide-range of choices according to the rider’s needs:
- UberX (Economy) – 4-passenger capacity, cars are mostly Toyota Prius and Honda Accord
- UberXL (Economy) – Can accommodate up to 6 passengers, mostly SUVs and minivans; Costs more than an UberX
- UberSelect (Economy) – A cheaper alternative for a luxury car service which accommodates up to 4 riders; Cars are usually BMW, Mercedes, Audi and the like, with leather interior.
- UberBLACK (Premium) – High-end black cars which can accommodate 4 riders.
- UberSUV (Premium) – Luxury SUVs for a group of 6.
- UberLUX (Premium) – Stylish, high-end car service available for special occasions.
- UberPOOL (Carpool) – Split the cost of taking an Uber by sharing the cost with another rider.
Note: Uber has an option to accommodate wheelchairs or vehicles already equipped with car seats
Lyft, on the other hand, has four simplified choices:
- Lyft Lyft – An everyday car for up to 4 riders
- Lyft Plus – An everyday vehicle for up to 6 riders
- Lyft Premier – A premium vehicle which can accommodate up to 4 riders
- Lyft Line – Split the cost by sharing it with someone who is also heading in the same direction
Uber vs Lyft: The Experience
— AD Harris (@ChangeAim) January 16, 2016
Uber’s waiting time is only 5 minutes. 2 minutes after that, the passenger will be charged per minute. Lyft, on the other hand, will wait until the driver cancels or the passenger is all set to “start the meter”.
Some may be unsure of where to sit, especially for those who are trying carpooling for the first time. Lyft recommends riding shotgun, that is if the seat is available. This is to further promote driver-passenger engagement. Uber’s was once perceived as a vehicle for hire, so most riders prefer the rear seats. Most, but not all Uber drivers, are also not very talkative, which maybe good for introverts and riders who want to catch up on their emails and whatnot. Some, however, initiate conversations, but still, manage to give their riders enough space to enjoy the ride.
Uber vs Lyft: Payment Method and Customer Service
Riders have the option to pay in cash or pay with credit card for both Uber and Lyft. This means storing your credit card information in the app. This is very helpful for riders who either forgot to bring cash or run out of it.
Both rideshare apps have a 24/7 response team. They can help riders retrieve an item left in the vehicle, or assist them with any concerns relating to their trip. The team can also help you in requesting and processing your refund if ever you are qualified to do so.
Here’s a social experiment from Hammy TV. Find out which one is the best when it comes to convenience, cleanliness, arrival time, and cost.
What’s the verdict? Uber vs Lyft? And the winner is? It depends! However, for certain factors, there is a clear winner. If you prefer an extensive range of car types, then Uber it is. If you don’t want to be charged a cancellation fee after just 2 minutes, then Lyft is for you. A ruling about which rideshare app a rider should use is subjective, since the whole experience itself will vary per person and per trip. For a better assessment, it’s best to check both apps first before booking a ride. That way, you’re sure to get the best deal.
Which rideshare app do you prefer? Share it with us in the comments below!