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UberX Drivers: STOP Obsessing Over Your Ratings!

By: // Updated: August 14, 2020

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One thing that has become clear from running this website and reading the comments from hundreds of drivers, is that UberX drivers are absolutely obsessed with their ratings!

Some paranoia regarding rider rating is understandable since it’s a critical factor that determines future ride requests. But there are drivers who lose their nerves when the overall ratings wavers even slightly from the perfect 5.0.

One driver was actually complaining when his rating dropped from 5.0 to 4.95 (well above average)!

Just take a look at some common threads on an Uber driver forum:

Uber Driver Ratings
Via uberpeople.net

I think part of the obsession comes from what seems to be a lack of understanding of statistics. I’ve seen drivers who have gotten one hundred 5-ratings and a single 1-rating and they absolutely obsess over the one. They don’t seem to understand that when it’s all averaged together, the ONE bad rating won’t end up meaning much.

They also don’t seem to understand that every good driver, no matter how good of a job they do, will eventually get a one or two-star rating. And in the grand scheme of things, those few low individual ratings won’t have a huge impact on the overall average.

The obsession with wanting 5 stars from every passenger can add an insane amount of stress on even good drivers which ends up killing their job performance.

Instead of just accepting the Uber rating system as part of the business, they bitterly complain about it and accuse Uber of all sorts of evil intentions for daring to use a customer-based rating system. This cracks me up because it’s not as if Uber invented human nature!

People have always found a way to express their opinions about services they love or hate. Digital businesses have just made that process of providing feedback easier. In a way, the system of rating and reviewing has made service industry as a whole, transparent. It has provided the service providers with a medium to gain valuable insight about how good or bad their service is, and what they can do to improve.

So rideshare drivers need to understand that it is this customer-based rating system that, among other things, helps keep most of them motivated enough to perform their jobs to the best of their ability.

The rideshare model is vastly different than the traditional taxi model where giving the customers a delightful experience was never the focus; rather, it was all about taking the passengers to their destination and getting paid.

Instead of worrying about passing the Uber background check and getting on the road to make money, the Uber rider ratings force the driver to do their best in ensuring that the passengers are having a smooth experience in their vehicle.

With the rideshare model being more customer centric than the traditional taxicab, this stark difference can be too much pressure for some drivers to bear.

Related: Uber Deactivation: Why Drivers Get Deactivated [+Reactivation Help]


Don’t worry about a thing, every little thing is gonna be alrightBob Marley

But they really shouldn’t worry so much.

Uber’s goal is to ensure that both its passengers and drivers have a respectful, safe and pleasing experience, and it is not its intention to weed out every driver who gets a poor rating here and there. Having a sizeable pool of drivers is important to them because, at the end of the day, they are constantly getting new riders. So the drivers need to be there to supply that increasing demand.

Uber cannot deactivate a driver who is in the top 50% – unless they’re going to deactivate half of all their drivers – which they’re not going to do! So there’s really no need to worry. Especially since remaining in the top 50% isn’t all that hard to do.

However, if you DO happen to fall into the unlucky lower 50%, you’ll have to talk with Uber support reps and work to get your account restored. If you need help with that, check out our 5 ways to contact Uber Driver Support.

How are Uber driver ratings calculated?

After you drop each passenger to their requested location, the passenger gets to give you a star rating between 1 to 5. Your account rating is based on the average of these individual post-trip passenger ratings.

Uber community guidelines state that the average ratings are calculated based on 500 of the most recent ratings. If you are a new driver who hasn’t completed 500 ride requests, then all your ratings will be taken into account for the average.

Uber counts the recent 500 ratings for its average because it wants drivers to improve their performance with each ride. It understands that getting a few low ratings when you are first starting out is unavoidable.

And the majority of Uber drivers do improve, but there is a small percent who are still totally clueless about basic customer service etiquettes. For instance, a passenger recently told me about how he got into an Uber the other day, the hottest day of the summer so far, and the driver had the windows rolled down and the AC turned off!

The passenger asked politely if he could turn on the AC and roll up the windows, as he sweltered in the humid heat. The driver abruptly replied, “NO! Because Uber doesn’t pay for my gas!” Geesh!

An Unfriendly, caustic and negative attitude like this is what Uber star ratings prevents from spreading.

Most of the complaining seems to come from drivers who are accustomed to the traditional taxicab model which was a more revenue-driven model that didn’t place as much concern on the quality of journey of taking a passenger from Point A to Point B. Furthermore, tt didn’t always consistently hold the drivers accountable to their customers.

The drivers didn’t have to lift a finger to make sure their customers were happy, and it was very difficult for a customer to lodge a complaint. And nine times out of ten, when a customer did manage to lodge a complaint, it got lodged with someone who didn’t care either. Finding a kind and courteous drivers was rare and next to impossible.

Times have changed. Now, whether you’re driving with Lyft, Uber, Postmates, or DoorDash, the same rules apply. These ride-sharing companies have put a system in place that springs pleasant drivers who actually care about their passengers.

We’ve broken this concept down in detail in our most recent training course, but here’s a sneak peak. We think the video below is one that every driver should have to watch before getting on the road:

Welcome to the real world cabbies.

The rest of us have been accountable to our customers for our entire careers. It’s the way a free market works. Service providers have traditionally bent over backwards to delight their customers, but cab drivers have never had that burden.

Make no mistake, it is the Uber driver rating system that causes Uber drivers to be far better than cab drivers. From the moment you open the Uber app, sign up and take your first ride request, you open yourself to the chance of receiving either a five-star rating, or one star, depending on how good or bad the passenger thought the quality of the ride was.

This is possibly why Uber drivers are cleaner, better spoken, more polite, and their cars are cleaner, newer and safer. They’re safer drivers too.

That’s why people from California, Washington all the way to Australia and Europe have flocked to Uber wherever they have planted the Open for Business sign. Uber has truly become a global force to be reckoned with, and the reason for that is because the passengers are happy.

A few weeks ago, “Mike”, a commenter on UberDriverDiaries wrote a post and gave some great advice on what drivers need to do to ensure that their ratings don’t sink into the toilet. The suggestions are mostly obvious and simple. But for the clueless ex-cab drivers out there, I thought I would re-post his advice here.

Keep a positive outlook no matter how hard things are. I am a prime example. I owned and employed people for years, made solid income, then… got sued for a MILLION dollars!! I was forced to Bankrupt the company just before taking on my first major angel investor.  I was about to be handed a check for 500K!!  “Oh I hear the tears” I AM NOT CRYING IN FACT, I SAY THE NEXT BIG THING IS COMING AND I WILL ATTACK IT HEAD ON!!

I drive in San Francisco where I average 30 to 40 trips in 8-9 hours of driving.  About 50 % of the people take the time to rate you, the ones that do NOT are like the ride that never happened. Taking as many rides as I do, as long as I have good city knowledge one or two bad ratings will not hurt me at all.  After my first 60 days of driving I had low ratings simply because I relied heavily on my GPS. Now I know my way around NEVER get below average ratings.

With longer rides you have to read people’s personalty types real fast.  And this is not impossible.  Are they talkative, liberal, conservative, etc.?  And you better agree with everything they say or your rating will suffer.  “So you think we should kill all cats sir?”  “You are so right, sir,” better be your answer.  LOL!

Here in the SF even if I do not care for what they are saying the average ride is only like 10 minutes, so it’s easy to deal with this for such a short time. On long rides keep your GPS muted, the radio on soft and avoid talking if possible.  And if you must talk, keep it light.  And always remember, people don’t want to hear about you.  They want you to hear about them.

In regards to my personal ratings, it all started with me getting a warning email about my ratings.  After approximately my first 60 days of driving, my rating was very low. UBER sent me notice to improve or they said I was at risk of deactivation.  They said I should read their page on how to to keep better ratings. I did.  And I started to see improvement immediately, then as I drove I picked up more ways to improve. I watched what I said (meaning acting more professional instead of being so open in conversation and starting conversations.Listen more, talk less. ( not that I do not have fun with customers, I DO ALL THE TIME!!  Really, most of the time!! UBER Clients as a whole, are intelligent and fun to talk to. I just never bring up topics that can possibly cause friction, as there are so many people we ride with, every one of them has their own opinion, so If we disagree on something, that is a bad thing and will cost me in ratings.

UBER sends out stats to all drivers regularly that show what the most major and minor complaints filed against drivers.  BY FAR THE HIGHEST COMPLAINT IS A BAD ROUTE!!  You have to pay attention to these emails.

I keep up regularly with UBER Stats and by far the biggest complaint is taking a bad route. Even if you have Bad language skills this will not hurt you much as long as you keep up with way UBER suggests, they are right on a lot.

1. The MOST IMPORTANT thing is knowing your way around. Know and learn your area as best as possible.  Learn your area’s best routes and short cuts as best as you can. BY LONG SHOT TAKING A BAD ROUTE is the number one complaint form UBER customers.

2.  When you arrive DO NOT IMMEDIATELY call every client. Unless it is an extremely busy street or crowded event – in this case a call is always warranted before you arrive. But in normal day to day driving, it bugs people – so don’t call unless you absolutely have to.  But text them first after a couple minutes, then call after five minutes if you don’t see them.  NEVER seem irritated when calling.  Be polite and say, ”Hello Sir/Miss I was just calling to make sure I am at the right place.”  Yes, we get annoyed when people take a long time to come out, but most are ready, so just deal with the one or two that do make you wait and be cool about it.

3.  Have a good GPS that has visible turn by turn directions.  LEAVE THE VOLUME OFF AND FOLLOW THE TURN BY TURN. Listening to a GPS voice annoys people! I suggest either Waze or Google Maps.

4.  In regards to conversation try to at least pretend you care about what they have to say, be agreeable make them feel smart, people love to talk. Let them and agree no matter how stupid it may be. (Just keep your opinions to yourself).  At least pretend to care. They love to think you think what they have to say is interesting. Talk UBER, ask them about their line of work, talk sports.

5.Avoid talking Religion/Politics or about your own life’s problems or opinions. If they happen to disagree with your opinion IT WILL cause friction, and result in a lower rating for you.

6.  Even though UBER’s pay sucks, never complain to customers about it. I know it sucks and so do you, but you should never talk about it to a customer.  Always say how great you think UBER is even if you do not. UNTIL YOU FIND SOMETHING BETTER SUCK IT UP!!!  People hate hearing others’ problems. They want you to listen to theirs!

7.  Have non-offensive music playing, never too loud, just good background.  As much as I would love to turn up some 2 PAC it’s  just not good to have on.  Light rock, 80′s music, Jazz etc.  as much as we would all love to bump 2pac or Heavy metal this is not the place to do it.  It’s not good background music. Keep it on easy listening stations, 80s, 90′S music, light rock, jazz. Keep the volume low unless otherwise requested by the client.

8.If they are in a Surge Price area immediately apologize and make sure they know its not you. Tell them we never know when or where it will be (this is the truth) most people just say “no biggie”.  But if you don’t mention it, sometimes they feel ripped off and blame you for something that is out of your control. Tell them you personally wish there was no surge pricing (even though in our minds we wish every trip was a surge)!

9.  Offer water always, and if you can have gum or mints people love it. Remember its a tax write off!!

If I can maintain a mid 4.8′s overall rating (with over 1700 trips completed), why can’t you? Will we all get some bad or unfair ratings?  Of course we will!  Just do your best on every ride!!  Good luck hope this helps.

Uber Passenger Rating Makes rideshare a Two Way Street

Remember that just like you, the passengers get rated as well. This enforces mutual respect and better and safer environment overall for both parties.

Amazon, a brilliant company, along with plenty of other big brands like Etsy, Airbnb, Apple, and ebay, use some form of rating system to keep things transparent. So this was a necessity in the rideshare industry as well to keep the customer satisfaction high, and to give all the drivers a fair chance to use their skill to make their mark in this competitive space.

There are several common reasons why an Uber driver might receive a low rating, and to keep your average high, rather than being paranoid about the star ratings, you must become obsessed with not letting those common reasons denigrate your account standing.

The good news is that most of the people you will find will be five star riders. But of course there will always be those oddities who are prone to always treat drivers (and humans in general) badly and give them poor feedback, but they are not the norm.

To be a successful Uber driver, you must shift your focus from being stressed about every single Uber rating you receive, to treating all your riders as five-star passengers. Remember that when it all adds up, a few poor ratings won’t make any significant difference to the number of ride requests you get in the future, and that’s what really matters after all.


Now over to you..

Discussion time. Have you found a great way to improve your ratings? How are you handling negative feedback from drivers? If I missed something above, I’d love to hear it in the comments below. Ready… go!

136 thoughts on “UberX Drivers: STOP Obsessing Over Your Ratings!”

  1. I’ve been driving for Uber for 2.5 years with 6500 rides and a 4.88 rating. I stopped giving out “treats” to riders after my 1st week of driving. It wasn’t the cost. The logistics of having to tote around a cooler in the trunk for the water, getting out to get rotate the warm bottles for cool ones (it’s better not to give any water than offering warm water) throwing out trash after every ride, etc. just didn’t make any sense.

    Reply
  2. I’ve been driving for Uber for 2.5 years with 6500 rides and a 4.88 rating. I stopped giving out “treats” to riders after my 1st week of driving. It wasn’t the cost. The logistics of having to tote around a cooler in the trunk for the water, getting out to get rotate the warm bottles for cool ones (it’s better not to give any water than offering warm water) throwing out trash after every ride, etc. just didn’t make any sense.

    Reply
  3. I am a new Uber driver, so naturally, I’m concerned about the ratings. Today I picked up a lady who reeked of last night’s booze. She wanted to go to a highway to look for her car that she had abandoned the night before, and entered an address in the closest town to where she thought her car was. I had the GPS on, and had used that route many times to get to the interstate, so already knew it was the most efficient way to go. She reminded me over and over again that she had to get to Rt. 70, where her car was parked. I told her I would get her there as soon as possible. I had to go away from the destination she requested and go east so I could turn around and drive back up to look for her car. I found it and dropped her off. I’m reasonably sure she is the person who gave me a bad rating for not using the most efficient route. Is there any way we can protect ourselves from unfair ratings?

    Reply
  4. I am a new Uber driver, so naturally, I’m concerned about the ratings. Today I picked up a lady who reeked of last night’s booze. She wanted to go to a highway to look for her car that she had abandoned the night before, and entered an address in the closest town to where she thought her car was. I had the GPS on, and had used that route many times to get to the interstate, so already knew it was the most efficient way to go. She reminded me over and over again that she had to get to Rt. 70, where her car was parked. I told her I would get her there as soon as possible. I had to go away from the destination she requested and go east so I could turn around and drive back up to look for her car. I found it and dropped her off. I’m reasonably sure she is the person who gave me a bad rating for not using the most efficient route. Is there any way we can protect ourselves from unfair ratings?

    Reply
  5. I agree with one of the other posts… I am a 4.93 after a bazillion rides,, never offered water or gum,,, waste of time and embarrassing pandering at the very best.

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  6. I agree with one of the other posts… I am a 4.93 after a bazillion rides,, never offered water or gum,,, waste of time and embarrassing pandering at the very best.

    Reply
  7. 4.92 after over 1500 rides. I ditched the bottled water long ago, and call the customer every time arrive and do not see them in 30 seconds. Time is money.

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  8. 4.92 after over 1500 rides. I ditched the bottled water long ago, and call the customer every time arrive and do not see them in 30 seconds. Time is money.

    Reply
  9. Uber riders in NYC/NJ are the absolute worst. They are cheap, and expect you to read their minds. I’ve given about 3000 rides, and maintain a 4.67 rating, which IMO is very good, considering the number of a-holes in this area.

    Reply
  10. I tell riders every time that they must fasten their seatbelts. It is the law, and more importantly, it is MY law. I don’t want imbecile blood on my car if something goes wrong.

    Reply
  11. Uber riders in NYC/NJ are the absolute worst. They are cheap, and expect you to read their minds. I’ve given about 3000 rides, and maintain a 4.67 rating, which IMO is very good, considering the number of a-holes in this area.

    Reply
  12. This article is full of it. I took better care of my riders as cabie, because I knew I was going to be tipped, than I do with intitled Uber riders. They expect way tooooo much for they money. Its a ride share, which means thay share my car with me and do not own it! I care about proffit and not about rating, if I will decide to do charity, will work for Red Cross or Salvation Army.

    Reply
  13. This article is full of it. I took better care of my riders as cabie, because I knew I was going to be tipped, than I do with intitled Uber riders. They expect way tooooo much for they money. Its a ride share, which means thay share my car with me and do not own it! I care about proffit and not about rating, if I will decide to do charity, will work for Red Cross or Salvation Army.

    Reply
  14. I tell them I make minimum wage from this and can’t give anyone water, mints. I still get excellent reviews and plenty of badges. I maintain a ratings between 4.7 and 4.8

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  15. Just beg for five stars from folks who look kind. That always works for me. I tell them to help me out because there is always that rotten passenger who gives 1 star because they just like doing harm.

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  16. I tell them I make minimum wage from this and can’t give anyone water, mints. I still get excellent reviews and plenty of badges. I maintain a ratings between 4.7 and 4.8

    Reply
  17. Just beg for five stars from folks who look kind. That always works for me. I tell them to help me out because there is always that rotten passenger who gives 1 star because they just like doing harm.

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  18. If you have to ask why you have a bad rating, then that’s why. Most people can tell the difference between fake and real.

    Reply
  19. This happened to me last night – i had a 5- star rating after 34 rides (14 actually did the ratings tho). This one cheapo last night: a) orders a POOL, and b) enters wrong pickup address, then she calls immediately after I accept to tell me where she actually is. I went to the exact corner she told me to go to, she wasn’t there! Turns out she also verbally gave me the wrong pick up information. Then once were finally off, another rider pings for the pool and this woman starts bitching and moaning about how we don’t have time to pick up these other people!! I said to her, trying to play stupid “oh- did you order a “pool” or is it a
    Mistake with the app?” And she said “yeah, I ordered a pool ” and then she’s sighing heavily in the backseat as were driving through traffic to pick up these other people. She was a sourpuss during the entire ride & the second set of people were totally fun and drunk and funny and cool. Then she gave ME a bad rating so I dropped to 4.88! I hate her!

    Reply
  20. This happened to me last night – i had a 5- star rating after 34 rides (14 actually did the ratings tho). This one cheapo last night: a) orders a POOL, and b) enters wrong pickup address, then she calls immediately after I accept to tell me where she actually is. I went to the exact corner she told me to go to, she wasn’t there! Turns out she also verbally gave me the wrong pick up information. Then once were finally off, another rider pings for the pool and this woman starts bitching and moaning about how we don’t have time to pick up these other people!! I said to her, trying to play stupid “oh- did you order a “pool” or is it a
    Mistake with the app?” And she said “yeah, I ordered a pool ” and then she’s sighing heavily in the backseat as were driving through traffic to pick up these other people. She was a sourpuss during the entire ride & the second set of people were totally fun and drunk and funny and cool. Then she gave ME a bad rating so I dropped to 4.88! I hate her!

    Reply
  21. I just hate when it is the customer who puts in the wrong address or provides no information on how to gain entry to the apartment complex and then rates you 1 star as if you should know the gate codes. Lol I have learned to cancel more when it is not straightforward leads to higher rating.

    Reply
  22. I just hate when it is the customer who puts in the wrong address or provides no information on how to gain entry to the apartment complex and then rates you 1 star as if you should know the gate codes. Lol I have learned to cancel more when it is not straightforward leads to higher rating.

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  23. uber lyft they need to drop deactivation level to 4.0 because 4 is still good according to the everybody else except lyft and uber ceos

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  24. we make basically 8 dol an hour after taxes gas and car paymenst and yet we have suck to riders by them gifts ? u got to be kidding… uber takes from drivers 25 procent of the fair they used to 10 procent tell me what is wrong with uber ceo ? greed ?

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  25. uber lyft they need to drop deactivation level to 4.0 because 4 is still good according to the everybody else except lyft and uber ceos

    Reply
  26. we make basically 8 dol an hour after taxes gas and car paymenst and yet we have suck to riders by them gifts ? u got to be kidding… uber takes from drivers 25 procent of the fair they used to 10 procent tell me what is wrong with uber ceo ? greed ?

    Reply
  27. Its not a myth is is actually an exact marketting technique where by if a mint is taken, they will feel indebted to you. A very common thing to do with car salesman.

    Reply
  28. I agree with Timm. However, I do have tiny bottles of water in each door pocket in case riders want them. About 1/4 actually do.
    I have only been driving for a little over a month and given about 250 rides (Tacoma, WA and surrounding area). My score went down from a 5.0 to 4.99 (just after hitting my 100th 5 star review mark) today as a result of “pick-up navigation.” I dropped someone off in a large apartment complex and received a request in the same complex and navigation (nor the pinpoint) helped. The 19 or 20 year-old was annoyed she had to wait about 2 extra minutes. Otherwise the ride was pleasant and she talked about how much she hates her job.
    I guess my point is, a) no, passengers do not understand the impact of providing feedback as it is not necessarily used 100% constructively by Uber as it pertains to drivers. b) most riders are unaware we must rate each of them. It would be great to have signage available so every rider was aware their behaviors are being assessed too.

    Reply
  29. I agree with Timm. However, I do have tiny bottles of water in each door pocket in case riders want them. About 1/4 actually do.
    I have only been driving for a little over a month and given about 250 rides (Tacoma, WA and surrounding area). My score went down from a 5.0 to 4.99 (just after hitting my 100th 5 star review mark) today as a result of “pick-up navigation.” I dropped someone off in a large apartment complex and received a request in the same complex and navigation (nor the pinpoint) helped. The 19 or 20 year-old was annoyed she had to wait about 2 extra minutes. Otherwise the ride was pleasant and she talked about how much she hates her job.
    I guess my point is, a) no, passengers do not understand the impact of providing feedback as it is not necessarily used 100% constructively by Uber as it pertains to drivers. b) most riders are unaware we must rate each of them. It would be great to have signage available so every rider was aware their behaviors are being assessed too.

    Reply
  30. I see, so basically lie to people to make them happy and keep the truth to yourself! : ) That is the world we live in! Yaahooooo!

    Reply
  31. This whole thing can be summed up with 2 points:

    1. Take the best route. (common sense)
    2. If your passenger(s) wants you to suck them off…do it and say thank you Sir! May I have another?!

    Reply
  32. The premise is good (stop worrying about your rating), but this is a ridiculous list. You can be professional and nice while maintaining your self respect. There is no way I’m going to verbally approve of racist or other hate speech in my car. If someone asks me how I like uber, I always tell them the truth, politely. And… if you’re already correctly writing off your mileage and other expenses, extras like water are unlikely to further reduce your tax liability and just cut further into the extremely low net income from this gig.

    Reply
  33. I had a perfect 5 star rating… ONE off rating dropped me to 4.36 ALL because he didn’t want to pay the proper amount for his ride and I corrected the CS and they adjusted it back and now I have a 1 star rating AFTER going above and beyond for this client.

    Reply
  34. After 9-days with Uber my rating dropped by 0.24 from a comfortable level to the point of getting a note from Uber telling me that my rating was getting low. Strange enough, it happened on a day I ensured that I made it a duty to tell a significant proportion of riders on that day that they use the seat belt. It dawned on me early on that day that some riders were choosing not to use the seat belt. And they all fall into similar age group, I suspect (mid-late teens). I advise them politely and I could tell from their countenance thereafter they did not liked being told to do the right thing even though it could cost them their lives. I could tell they felt stupid after being told to do so. What do I get for caring so much about riders, a slump in my rating.

    Reply
    • I tell riders every time that they must fasten their seatbelts. It is the law, and more importantly, it is MY law. I don’t want imbecile blood on my car if something goes wrong.

      Reply
  35. How about get a bluetooth wireless headphone set and listen to the navigation system as it tells you turn by turn directions? I have one with a piece in my ear and the other one out. That way I can listen to the navigation directions and the customers at the same time. You have two ears….use them properly! And no, no mints or gum or anything else. Water, yes. But I only offer that on longer trips if it’s cold outside and the heat is on in the car…air can get dry. Have an uber sign on your car that will make it easy for clients to identify. And just have fun talking to people. You are selling yourself, as a person driving uber. Gauge people as you pick them up if they are tired, drunk, in the mood to talk or just had a fight….and just drive. 4.90 rating after six months driving. Good luck to every driver!

    Reply
  36. I’m an Uber driver from NJ, fairly new, but my ratings now is 4.5 and I do all that’s being suggested and still can’t get close to 5 star rating even though I have some positive comments from a small number of passengers which is odd.

    Reply
  37. my rating has fluctuated from a 4.70-4.75 for years. i have never gotten an email from uber saying that my ratings were bad. i guess it depends on what city you are in. the make or break point for a driver is what your rating is after years of driving. uber is a “you either got it, or you dont” kind of job. plus if you dont have any major issues on your record, they wont deactivate you. ive gone a couple months without doing a ride and my account was still activated. there are ALOT of unwritten rules when driving for uber. you have to gauge your passenger the minute they step into your car. do i think the system is biased? yes i think it is very biased, simply because there are ALOT of factors that are out of your control. some people are just assholes. you gotta how to navigate those waters and the seas can be pretty rough sometimes. thats just my opinion.

    Reply
  38. Listen, bro, the problem with the Uber ratings system is really only one thing: Uber does nothing—absolutely nothing—to make clients aware of the way it really works. Most clients have no idea it’s really just five stars or nothing at all, so many client peeps think a 4 is good. It’s not. Anything that drops your rating is bad, and everything not a 5 drops your rating. And yes, the water/gum/mints thing is indeed a myth, but clients do appreciate charging stations. However, if you really wanna hand out water/gum/mints, have at it.

    Reply
  39. Half of what you said in your numbered bullets are dumb. I don’t do half this and sty between 4.8 and 5.0. The water and gum myth is the worst.

    Reply
    • Its not a myth is is actually an exact marketting technique where by if a mint is taken, they will feel indebted to you. A very common thing to do with car salesman.

      Reply

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