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UberX Drivers: STOP Obsessing Over Your Ratings!

Last updated: May 25, 2021
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One thing that has become clear from running this website and reading the comments from hundreds of drivers, is that UberX drivers are absolutely obsessed with their ratings!

Some paranoia regarding rider rating is understandable since it’s a critical factor that determines future ride requests. But there are drivers who lose their nerves when the overall ratings wavers even slightly from the perfect 5.0.

One driver was actually complaining when his rating dropped from 5.0 to 4.95 (well above average)!

Just take a look at some common threads on an Uber driver forum:

Uber Driver Ratings

Via uberpeople.net

I think part of the obsession comes from what seems to be a lack of understanding of statistics. I’ve seen drivers who have gotten one hundred 5-ratings and a single 1-rating and they absolutely obsess over the one. They don’t seem to understand that when it’s all averaged together, the ONE bad rating won’t end up meaning much.

They also don’t seem to understand that every good driver, no matter how good of a job they do, will eventually get a one or two-star rating. And in the grand scheme of things, those few low individual ratings won’t have a huge impact on the overall average.

The obsession with wanting 5 stars from every passenger can add an insane amount of stress on even good drivers which ends up killing their job performance.

Instead of just accepting the Uber rating system as part of the business, they bitterly complain about it and accuse Uber of all sorts of evil intentions for daring to use a customer-based rating system. This cracks me up because it’s not as if Uber invented human nature!

People have always found a way to express their opinions about services they love or hate. Digital businesses have just made that process of providing feedback easier. In a way, the system of rating and reviewing has made service industry as a whole, transparent. It has provided the service providers with a medium to gain valuable insight about how good or bad their service is, and what they can do to improve.

So rideshare drivers need to understand that it is this customer-based rating system that, among other things, helps keep most of them motivated enough to perform their jobs to the best of their ability.

The rideshare model is vastly different than the traditional taxi model where giving the customers a delightful experience was never the focus; rather, it was all about taking the passengers to their destination and getting paid.

Instead of worrying about passing the Uber background check and getting on the road to make money, the Uber rider ratings force the driver to do their best in ensuring that the passengers are having a smooth experience in their vehicle.

With the rideshare model being more customer centric than the traditional taxicab, this stark difference can be too much pressure for some drivers to bear.

Related: Uber Deactivation: Why Drivers Get Deactivated [+Reactivation Help]


Don’t worry about a thing, every little thing is gonna be alrightBob Marley

But they really shouldn’t worry so much.

Uber’s goal is to ensure that both its passengers and drivers have a respectful, safe and pleasing experience, and it is not its intention to weed out every driver who gets a poor rating here and there. Having a sizeable pool of drivers is important to them because, at the end of the day, they are constantly getting new riders. So the drivers need to be there to supply that increasing demand.

Uber cannot deactivate a driver who is in the top 50% – unless they’re going to deactivate half of all their drivers – which they’re not going to do! So there’s really no need to worry. Especially since remaining in the top 50% isn’t all that hard to do.

However, if you DO happen to fall into the unlucky lower 50%, you’ll have to talk with Uber support reps and work to get your account restored. If you need help with that, check out our 5 ways to contact Uber Driver Support.

How are Uber driver ratings calculated?

After you drop each passenger to their requested location, the passenger gets to give you a star rating between 1 to 5. Your account rating is based on the average of these individual post-trip passenger ratings.

Uber community guidelines state that the average ratings are calculated based on 500 of the most recent ratings. If you are a new driver who hasn’t completed 500 ride requests, then all your ratings will be taken into account for the average.

Uber counts the recent 500 ratings for its average because it wants drivers to improve their performance with each ride. It understands that getting a few low ratings when you are first starting out is unavoidable.

And the majority of Uber drivers do improve, but there is a small percent who are still totally clueless about basic customer service etiquettes. For instance, a passenger recently told me about how he got into an Uber the other day, the hottest day of the summer so far, and the driver had the windows rolled down and the AC turned off!

The passenger asked politely if he could turn on the AC and roll up the windows, as he sweltered in the humid heat. The driver abruptly replied, “NO! Because Uber doesn’t pay for my gas!” Geesh!

An Unfriendly, caustic and negative attitude like this is what Uber star ratings prevents from spreading.

Most of the complaining seems to come from drivers who are accustomed to the traditional taxicab model which was a more revenue-driven model that didn’t place as much concern on the quality of journey of taking a passenger from Point A to Point B. Furthermore, tt didn’t always consistently hold the drivers accountable to their customers.

The drivers didn’t have to lift a finger to make sure their customers were happy, and it was very difficult for a customer to lodge a complaint. And nine times out of ten, when a customer did manage to lodge a complaint, it got lodged with someone who didn’t care either. Finding a kind and courteous drivers was rare and next to impossible.

Times have changed. Now, whether you’re driving with Lyft, Uber, Postmates, or DoorDash, the same rules apply. These ride-sharing companies have put a system in place that springs pleasant drivers who actually care about their passengers.

We’ve broken this concept down in detail in our most recent training course, but here’s a sneak peak. We think the video below is one that every driver should have to watch before getting on the road:

Welcome to the real world cabbies.

The rest of us have been accountable to our customers for our entire careers. It’s the way a free market works. Service providers have traditionally bent over backwards to delight their customers, but cab drivers have never had that burden.

Make no mistake, it is the Uber driver rating system that causes Uber drivers to be far better than cab drivers. From the moment you open the Uber app, sign up and take your first ride request, you open yourself to the chance of receiving either a five-star rating, or one star, depending on how good or bad the passenger thought the quality of the ride was.

This is possibly why Uber drivers are cleaner, better spoken, more polite, and their cars are cleaner, newer and safer. They’re safer drivers too.

That’s why people from California, Washington all the way to Australia and Europe have flocked to Uber wherever they have planted the Open for Business sign. Uber has truly become a global force to be reckoned with, and the reason for that is because the passengers are happy.

A few weeks ago, “Mike”, a commenter on UberDriverDiaries wrote a post and gave some great advice on what drivers need to do to ensure that their ratings don’t sink into the toilet. The suggestions are mostly obvious and simple. But for the clueless ex-cab drivers out there, I thought I would re-post his advice here.

Keep a positive outlook no matter how hard things are. I am a prime example. I owned and employed people for years, made solid income, then… got sued for a MILLION dollars!! I was forced to Bankrupt the company just before taking on my first major angel investor.  I was about to be handed a check for 500K!!  “Oh I hear the tears” I AM NOT CRYING IN FACT, I SAY THE NEXT BIG THING IS COMING AND I WILL ATTACK IT HEAD ON!!

I drive in San Francisco where I average 30 to 40 trips in 8-9 hours of driving.  About 50 % of the people take the time to rate you, the ones that do NOT are like the ride that never happened. Taking as many rides as I do, as long as I have good city knowledge one or two bad ratings will not hurt me at all.  After my first 60 days of driving I had low ratings simply because I relied heavily on my GPS. Now I know my way around NEVER get below average ratings.

With longer rides you have to read people’s personalty types real fast.  And this is not impossible.  Are they talkative, liberal, conservative, etc.?  And you better agree with everything they say or your rating will suffer.  “So you think we should kill all cats sir?”  “You are so right, sir,” better be your answer.  LOL!

Here in the SF even if I do not care for what they are saying the average ride is only like 10 minutes, so it’s easy to deal with this for such a short time. On long rides keep your GPS muted, the radio on soft and avoid talking if possible.  And if you must talk, keep it light.  And always remember, people don’t want to hear about you.  They want you to hear about them.

In regards to my personal ratings, it all started with me getting a warning email about my ratings.  After approximately my first 60 days of driving, my rating was very low. UBER sent me notice to improve or they said I was at risk of deactivation.  They said I should read their page on how to to keep better ratings. I did.  And I started to see improvement immediately, then as I drove I picked up more ways to improve. I watched what I said (meaning acting more professional instead of being so open in conversation and starting conversations.Listen more, talk less. ( not that I do not have fun with customers, I DO ALL THE TIME!!  Really, most of the time!! UBER Clients as a whole, are intelligent and fun to talk to. I just never bring up topics that can possibly cause friction, as there are so many people we ride with, every one of them has their own opinion, so If we disagree on something, that is a bad thing and will cost me in ratings.

UBER sends out stats to all drivers regularly that show what the most major and minor complaints filed against drivers.  BY FAR THE HIGHEST COMPLAINT IS A BAD ROUTE!!  You have to pay attention to these emails.

I keep up regularly with UBER Stats and by far the biggest complaint is taking a bad route. Even if you have Bad language skills this will not hurt you much as long as you keep up with way UBER suggests, they are right on a lot.

1. The MOST IMPORTANT thing is knowing your way around. Know and learn your area as best as possible.  Learn your area’s best routes and short cuts as best as you can. BY LONG SHOT TAKING A BAD ROUTE is the number one complaint form UBER customers.

2.  When you arrive DO NOT IMMEDIATELY call every client. Unless it is an extremely busy street or crowded event – in this case a call is always warranted before you arrive. But in normal day to day driving, it bugs people – so don’t call unless you absolutely have to.  But text them first after a couple minutes, then call after five minutes if you don’t see them.  NEVER seem irritated when calling.  Be polite and say, ”Hello Sir/Miss I was just calling to make sure I am at the right place.”  Yes, we get annoyed when people take a long time to come out, but most are ready, so just deal with the one or two that do make you wait and be cool about it.

3.  Have a good GPS that has visible turn by turn directions.  LEAVE THE VOLUME OFF AND FOLLOW THE TURN BY TURN. Listening to a GPS voice annoys people! I suggest either Waze or Google Maps.

4.  In regards to conversation try to at least pretend you care about what they have to say, be agreeable make them feel smart, people love to talk. Let them and agree no matter how stupid it may be. (Just keep your opinions to yourself).  At least pretend to care. They love to think you think what they have to say is interesting. Talk UBER, ask them about their line of work, talk sports.

5.Avoid talking Religion/Politics or about your own life’s problems or opinions. If they happen to disagree with your opinion IT WILL cause friction, and result in a lower rating for you.

6.  Even though UBER’s pay sucks, never complain to customers about it. I know it sucks and so do you, but you should never talk about it to a customer.  Always say how great you think UBER is even if you do not. UNTIL YOU FIND SOMETHING BETTER SUCK IT UP!!!  People hate hearing others’ problems. They want you to listen to theirs!

7.  Have non-offensive music playing, never too loud, just good background.  As much as I would love to turn up some 2 PAC it’s  just not good to have on.  Light rock, 80′s music, Jazz etc.  as much as we would all love to bump 2pac or Heavy metal this is not the place to do it.  It’s not good background music. Keep it on easy listening stations, 80s, 90′S music, light rock, jazz. Keep the volume low unless otherwise requested by the client.

8.If they are in a Surge Price area immediately apologize and make sure they know its not you. Tell them we never know when or where it will be (this is the truth) most people just say “no biggie”.  But if you don’t mention it, sometimes they feel ripped off and blame you for something that is out of your control. Tell them you personally wish there was no surge pricing (even though in our minds we wish every trip was a surge)!

9.  Offer water always, and if you can have gum or mints people love it. Remember its a tax write off!!

If I can maintain a mid 4.8′s overall rating (with over 1700 trips completed), why can’t you? Will we all get some bad or unfair ratings?  Of course we will!  Just do your best on every ride!!  Good luck hope this helps.

Uber Passenger Rating Makes rideshare a Two Way Street

Remember that just like you, the passengers get rated as well. This enforces mutual respect and better and safer environment overall for both parties.

Amazon, a brilliant company, along with plenty of other big brands like Etsy, Airbnb, Apple, and ebay, use some form of rating system to keep things transparent. So this was a necessity in the rideshare industry as well to keep the customer satisfaction high, and to give all the drivers a fair chance to use their skill to make their mark in this competitive space.

There are several common reasons why an Uber driver might receive a low rating, and to keep your average high, rather than being paranoid about the star ratings, you must become obsessed with not letting those common reasons denigrate your account standing.

The good news is that most of the people you will find will be five star riders. But of course there will always be those oddities who are prone to always treat drivers (and humans in general) badly and give them poor feedback, but they are not the norm.

To be a successful Uber driver, you must shift your focus from being stressed about every single Uber rating you receive, to treating all your riders as five-star passengers. Remember that when it all adds up, a few poor ratings won’t make any significant difference to the number of ride requests you get in the future, and that’s what really matters after all.


Now over to you..

Discussion time. Have you found a great way to improve your ratings? How are you handling negative feedback from drivers? If I missed something above, I’d love to hear it in the comments below. Ready… go!

View All Comments (136) Add A Comment

  1. Larry Says:

    This helped me reduce my anxiety a lot. Thanks. And great tips for improving too!

  2. Aaron Winchester Says:

    Half of what you said in your numbered bullets are dumb. I don’t do half this and sty between 4.8 and 5.0. The water and gum myth is the worst.

    1. Drew Says:

      Its not a myth is is actually an exact marketting technique where by if a mint is taken, they will feel indebted to you. A very common thing to do with car salesman.

  3. Iftekhar Says:

    Hey its true uber does notvpay for ⛽ gas. You get what you pay for so no A/c

  4. Timm Says:

    Listen, bro, the problem with the Uber ratings system is really only one thing: Uber does nothing—absolutely nothing—to make clients aware of the way it really works. Most clients have no idea it’s really just five stars or nothing at all, so many client peeps think a 4 is good. It’s not. Anything that drops your rating is bad, and everything not a 5 drops your rating. And yes, the water/gum/mints thing is indeed a myth, but clients do appreciate charging stations. However, if you really wanna hand out water/gum/mints, have at it.

  5. steven Says:

    my rating has fluctuated from a 4.70-4.75 for years. i have never gotten an email from uber saying that my ratings were bad. i guess it depends on what city you are in. the make or break point for a driver is what your rating is after years of driving. uber is a “you either got it, or you dont” kind of job. plus if you dont have any major issues on your record, they wont deactivate you. ive gone a couple months without doing a ride and my account was still activated. there are ALOT of unwritten rules when driving for uber. you have to gauge your passenger the minute they step into your car. do i think the system is biased? yes i think it is very biased, simply because there are ALOT of factors that are out of your control. some people are just assholes. you gotta how to navigate those waters and the seas can be pretty rough sometimes. thats just my opinion.

  6. CG Says:

    I’m an Uber driver from NJ, fairly new, but my ratings now is 4.5 and I do all that’s being suggested and still can’t get close to 5 star rating even though I have some positive comments from a small number of passengers which is odd.

  7. CG Says:

    I have offered water, mints and charger for their cell phones and still seen my ratings tank. SMH

  8. Ted Says:

    How about get a bluetooth wireless headphone set and listen to the navigation system as it tells you turn by turn directions? I have one with a piece in my ear and the other one out. That way I can listen to the navigation directions and the customers at the same time. You have two ears….use them properly! And no, no mints or gum or anything else. Water, yes. But I only offer that on longer trips if it’s cold outside and the heat is on in the car…air can get dry. Have an uber sign on your car that will make it easy for clients to identify. And just have fun talking to people. You are selling yourself, as a person driving uber. Gauge people as you pick them up if they are tired, drunk, in the mood to talk or just had a fight….and just drive. 4.90 rating after six months driving. Good luck to every driver!

  9. Adel Says:

    After 9-days with Uber my rating dropped by 0.24 from a comfortable level to the point of getting a note from Uber telling me that my rating was getting low. Strange enough, it happened on a day I ensured that I made it a duty to tell a significant proportion of riders on that day that they use the seat belt. It dawned on me early on that day that some riders were choosing not to use the seat belt. And they all fall into similar age group, I suspect (mid-late teens). I advise them politely and I could tell from their countenance thereafter they did not liked being told to do the right thing even though it could cost them their lives. I could tell they felt stupid after being told to do so. What do I get for caring so much about riders, a slump in my rating.

    1. William Says:

      I tell riders every time that they must fasten their seatbelts. It is the law, and more importantly, it is MY law. I don’t want imbecile blood on my car if something goes wrong.

  10. Tina Bina Says:

    I had a perfect 5 star rating… ONE off rating dropped me to 4.36 ALL because he didn’t want to pay the proper amount for his ride and I corrected the CS and they adjusted it back and now I have a 1 star rating AFTER going above and beyond for this client.

    1. Drew Says:

      You cant afford a few mints at just a few cents each to make someone happy?

  11. Jake Says:

    The premise is good (stop worrying about your rating), but this is a ridiculous list. You can be professional and nice while maintaining your self respect. There is no way I’m going to verbally approve of racist or other hate speech in my car. If someone asks me how I like uber, I always tell them the truth, politely. And… if you’re already correctly writing off your mileage and other expenses, extras like water are unlikely to further reduce your tax liability and just cut further into the extremely low net income from this gig.

  12. Joe Says:

    This whole thing can be summed up with 2 points:

    1. Take the best route. (common sense)
    2. If your passenger(s) wants you to suck them off…do it and say thank you Sir! May I have another?!

  13. ricardo Says:

    I see, so basically lie to people to make them happy and keep the truth to yourself! : ) That is the world we live in! Yaahooooo!

  14. Carrie Says:

    I agree with Timm. However, I do have tiny bottles of water in each door pocket in case riders want them. About 1/4 actually do.
    I have only been driving for a little over a month and given about 250 rides (Tacoma, WA and surrounding area). My score went down from a 5.0 to 4.99 (just after hitting my 100th 5 star review mark) today as a result of “pick-up navigation.” I dropped someone off in a large apartment complex and received a request in the same complex and navigation (nor the pinpoint) helped. The 19 or 20 year-old was annoyed she had to wait about 2 extra minutes. Otherwise the ride was pleasant and she talked about how much she hates her job.
    I guess my point is, a) no, passengers do not understand the impact of providing feedback as it is not necessarily used 100% constructively by Uber as it pertains to drivers. b) most riders are unaware we must rate each of them. It would be great to have signage available so every rider was aware their behaviors are being assessed too.

  15. Carrie Says:

    I agree with Timm. However, I do have tiny bottles of water in each door pocket in case riders want them. About 1/4 actually do.
    I have only been driving for a little over a month and given about 250 rides (Tacoma, WA and surrounding area). My score went down from a 5.0 to 4.99 (just after hitting my 100th 5 star review mark) today as a result of “pick-up navigation.” I dropped someone off in a large apartment complex and received a request in the same complex and navigation (nor the pinpoint) helped. The 19 or 20 year-old was annoyed she had to wait about 2 extra minutes. Otherwise the ride was pleasant and she talked about how much she hates her job.
    I guess my point is, a) no, passengers do not understand the impact of providing feedback as it is not necessarily used 100% constructively by Uber as it pertains to drivers. b) most riders are unaware we must rate each of them. It would be great to have signage available so every rider was aware their behaviors are being assessed too.

  16. Drew Says:

    You better look up the Mythbusters episode. Winding down your windows uses more gas than the AC.. 😉

  17. Drew Says:

    You cant afford a few mints at just a few cents each to make someone happy?

  18. Drew Says:

    Its not a myth is is actually an exact marketting technique where by if a mint is taken, they will feel indebted to you. A very common thing to do with car salesman.

  19. Drew Says:

    You better look up the Mythbusters episode. Winding down your windows uses more gas than the AC.. 😉

  20. me Says:

    we make basically 8 dol an hour after taxes gas and car paymenst and yet we have suck to riders by them gifts ? u got to be kidding… uber takes from drivers 25 procent of the fair they used to 10 procent tell me what is wrong with uber ceo ? greed ?

  21. me Says:

    uber lyft they need to drop deactivation level to 4.0 because 4 is still good according to the everybody else except lyft and uber ceos

  22. me Says:

    we make basically 8 dol an hour after taxes gas and car paymenst and yet we have suck to riders by them gifts ? u got to be kidding… uber takes from drivers 25 procent of the fair they used to 10 procent tell me what is wrong with uber ceo ? greed ?

  23. me Says:

    uber lyft they need to drop deactivation level to 4.0 because 4 is still good according to the everybody else except lyft and uber ceos

  24. KB Says:

    I just hate when it is the customer who puts in the wrong address or provides no information on how to gain entry to the apartment complex and then rates you 1 star as if you should know the gate codes. Lol I have learned to cancel more when it is not straightforward leads to higher rating.

  25. KB Says:

    I just hate when it is the customer who puts in the wrong address or provides no information on how to gain entry to the apartment complex and then rates you 1 star as if you should know the gate codes. Lol I have learned to cancel more when it is not straightforward leads to higher rating.

  26. Julie Casey Says:

    Lololol seriously that’s how it feels!

  27. Julie Casey Says:

    This happened to me last night – i had a 5- star rating after 34 rides (14 actually did the ratings tho). This one cheapo last night: a) orders a POOL, and b) enters wrong pickup address, then she calls immediately after I accept to tell me where she actually is. I went to the exact corner she told me to go to, she wasn’t there! Turns out she also verbally gave me the wrong pick up information. Then once were finally off, another rider pings for the pool and this woman starts bitching and moaning about how we don’t have time to pick up these other people!! I said to her, trying to play stupid “oh- did you order a “pool” or is it a
    Mistake with the app?” And she said “yeah, I ordered a pool ” and then she’s sighing heavily in the backseat as were driving through traffic to pick up these other people. She was a sourpuss during the entire ride & the second set of people were totally fun and drunk and funny and cool. Then she gave ME a bad rating so I dropped to 4.88! I hate her!

    1. William Says:

      I generally ignore, or cancel, Pool requests. Cheap mofos don’t deserve a ride in my car.

  28. Julie Casey Says:

    Lololol seriously that’s how it feels!

  29. Julie Casey Says:

    This happened to me last night – i had a 5- star rating after 34 rides (14 actually did the ratings tho). This one cheapo last night: a) orders a POOL, and b) enters wrong pickup address, then she calls immediately after I accept to tell me where she actually is. I went to the exact corner she told me to go to, she wasn’t there! Turns out she also verbally gave me the wrong pick up information. Then once were finally off, another rider pings for the pool and this woman starts bitching and moaning about how we don’t have time to pick up these other people!! I said to her, trying to play stupid “oh- did you order a “pool” or is it a
    Mistake with the app?” And she said “yeah, I ordered a pool ” and then she’s sighing heavily in the backseat as were driving through traffic to pick up these other people. She was a sourpuss during the entire ride & the second set of people were totally fun and drunk and funny and cool. Then she gave ME a bad rating so I dropped to 4.88! I hate her!

  30. J Says:

    If you have to ask why you have a bad rating, then that’s why. Most people can tell the difference between fake and real.

  31. J Says:

    If you have to ask why you have a bad rating, then that’s why. Most people can tell the difference between fake and real.

  32. JOE Says:

    Just beg for five stars from folks who look kind. That always works for me. I tell them to help me out because there is always that rotten passenger who gives 1 star because they just like doing harm.

  33. JOE Says:

    I tell them I make minimum wage from this and can’t give anyone water, mints. I still get excellent reviews and plenty of badges. I maintain a ratings between 4.7 and 4.8

  34. Rick Says:

    I have a 4.89 rating as of this morning, and that’s after nearly 2500 rides.

  35. JOE Says:

    Just beg for five stars from folks who look kind. That always works for me. I tell them to help me out because there is always that rotten passenger who gives 1 star because they just like doing harm.

  36. JOE Says:

    I tell them I make minimum wage from this and can’t give anyone water, mints. I still get excellent reviews and plenty of badges. I maintain a ratings between 4.7 and 4.8

  37. Rick Says:

    I have a 4.89 rating as of this morning, and that’s after nearly 2500 rides.

  38. Ex Cabie Says:

    This article is full of it. I took better care of my riders as cabie, because I knew I was going to be tipped, than I do with intitled Uber riders. They expect way tooooo much for they money. Its a ride share, which means thay share my car with me and do not own it! I care about proffit and not about rating, if I will decide to do charity, will work for Red Cross or Salvation Army.

  39. Ex Cabie Says:

    This article is full of it. I took better care of my riders as cabie, because I knew I was going to be tipped, than I do with intitled Uber riders. They expect way tooooo much for they money. Its a ride share, which means thay share my car with me and do not own it! I care about proffit and not about rating, if I will decide to do charity, will work for Red Cross or Salvation Army.

  40. William Says:

    Uber riders in NYC/NJ are the absolute worst. They are cheap, and expect you to read their minds. I’ve given about 3000 rides, and maintain a 4.67 rating, which IMO is very good, considering the number of a-holes in this area.

  41. William Says:

    I tell riders every time that they must fasten their seatbelts. It is the law, and more importantly, it is MY law. I don’t want imbecile blood on my car if something goes wrong.

  42. William Says:

    Uber riders in NYC/NJ are the absolute worst. They are cheap, and expect you to read their minds. I’ve given about 3000 rides, and maintain a 4.67 rating, which IMO is very good, considering the number of a-holes in this area.

  43. William Says:

    4.92 after over 1500 rides. I ditched the bottled water long ago, and call the customer every time arrive and do not see them in 30 seconds. Time is money.

  44. William Says:

    4.92 after over 1500 rides. I ditched the bottled water long ago, and call the customer every time arrive and do not see them in 30 seconds. Time is money.

  45. Ed Says:

    I agree with one of the other posts… I am a 4.93 after a bazillion rides,, never offered water or gum,,, waste of time and embarrassing pandering at the very best.

  46. Ed Says:

    I agree with one of the other posts… I am a 4.93 after a bazillion rides,, never offered water or gum,,, waste of time and embarrassing pandering at the very best.

  47. Bea Says:

    I am a new Uber driver, so naturally, I’m concerned about the ratings. Today I picked up a lady who reeked of last night’s booze. She wanted to go to a highway to look for her car that she had abandoned the night before, and entered an address in the closest town to where she thought her car was. I had the GPS on, and had used that route many times to get to the interstate, so already knew it was the most efficient way to go. She reminded me over and over again that she had to get to Rt. 70, where her car was parked. I told her I would get her there as soon as possible. I had to go away from the destination she requested and go east so I could turn around and drive back up to look for her car. I found it and dropped her off. I’m reasonably sure she is the person who gave me a bad rating for not using the most efficient route. Is there any way we can protect ourselves from unfair ratings?

  48. Bea Says:

    I am a new Uber driver, so naturally, I’m concerned about the ratings. Today I picked up a lady who reeked of last night’s booze. She wanted to go to a highway to look for her car that she had abandoned the night before, and entered an address in the closest town to where she thought her car was. I had the GPS on, and had used that route many times to get to the interstate, so already knew it was the most efficient way to go. She reminded me over and over again that she had to get to Rt. 70, where her car was parked. I told her I would get her there as soon as possible. I had to go away from the destination she requested and go east so I could turn around and drive back up to look for her car. I found it and dropped her off. I’m reasonably sure she is the person who gave me a bad rating for not using the most efficient route. Is there any way we can protect ourselves from unfair ratings?

  49. blackjackross Says:

    I’ve been driving for Uber for 2.5 years with 6500 rides and a 4.88 rating. I stopped giving out “treats” to riders after my 1st week of driving. It wasn’t the cost. The logistics of having to tote around a cooler in the trunk for the water, getting out to get rotate the warm bottles for cool ones (it’s better not to give any water than offering warm water) throwing out trash after every ride, etc. just didn’t make any sense.

  50. blackjackross Says:

    I’ve been driving for Uber for 2.5 years with 6500 rides and a 4.88 rating. I stopped giving out “treats” to riders after my 1st week of driving. It wasn’t the cost. The logistics of having to tote around a cooler in the trunk for the water, getting out to get rotate the warm bottles for cool ones (it’s better not to give any water than offering warm water) throwing out trash after every ride, etc. just didn’t make any sense.

  51. Alex Says:

    I have 927 rides as of today, and have been doing it for 3 months. I’ve had a handful of reports for professionalism, less than 10 more than 5 so far. There’s about 3 instances where I believe that it was plausible and I could have handled the situation better but other than that I can’t see what else I have done wrong. I can’t please the world. But my rating has went back and forth between a 4.91 and 4.93. I am hoping to eventually get it up to the high 4.9s and even 5 but that’s very hard. I NEVER beg or ask for 5 stars, I just do what I do. And I get a lot of badges and thank you notes and have 345 5 star trips as of now.

  52. Alex Says:

    I have 927 rides as of today, and have been doing it for 3 months. I’ve had a handful of reports for professionalism, less than 10 more than 5 so far. There’s about 3 instances where I believe that it was plausible and I could have handled the situation better but other than that I can’t see what else I have done wrong. I can’t please the world. But my rating has went back and forth between a 4.91 and 4.93. I am hoping to eventually get it up to the high 4.9s and even 5 but that’s very hard. I NEVER beg or ask for 5 stars, I just do what I do. And I get a lot of badges and thank you notes and have 345 5 star trips as of now.

  53. steve Says:

    how long is it before low ratings matter as far as uber deactivating you? someone commented about receiving an email after 60 days. im new just started driving in vegas. i’ve gotten 1s from pool riders because i picked up the 2nd rider. i also got a 1 for refusing to sit in an in n out drive thru w like 20 cars already in line at midnight. my rating is about 4.5 now ive been driving almost a month. i know don’t do pool right?

  54. steve Says:

    how long is it before low ratings matter as far as uber deactivating you? someone commented about receiving an email after 60 days. im new just started driving in vegas. i’ve gotten 1s from pool riders because i picked up the 2nd rider. i also got a 1 for refusing to sit in an in n out drive thru w like 20 cars already in line at midnight. my rating is about 4.5 now ive been driving almost a month. i know don’t do pool right?

  55. hi Says:

    mr writer don’t be over excited, cabbies still have 85% share in jobs

  56. hi Says:

    mr writer don’t be over excited, cabbies still have 85% share in jobs

  57. Matthew Says:

    Regarding this point, I don’t know that my clients would be willing to give me the time to type in the address into a different GPS than the one UBER has, but I would strongly prefer to use mine (built in navigation). Only I cannot figure out how to disable the GPS entirely on UBER once the ride begins. I know the data will be insane for it.

    “Have a good GPS that has visible turn by turn directions. LEAVE THE VOLUME OFF AND FOLLOW THE TURN BY TURN. Listening to a GPS voice annoys people!”

  58. Matthew Says:

    Regarding this point, I don’t know that my clients would be willing to give me the time to type in the address into a different GPS than the one UBER has, but I would strongly prefer to use mine (built in navigation). Only I cannot figure out how to disable the GPS entirely on UBER once the ride begins. I know the data will be insane for it.

    “Have a good GPS that has visible turn by turn directions. LEAVE THE VOLUME OFF AND FOLLOW THE TURN BY TURN. Listening to a GPS voice annoys people!”

  59. Seth Says:

    Can’t you switch between the two directly within the app? There should be a default GPS option that allows you to do that

  60. Seth Says:

    For now…. I think those numbers will be much different in a few years. Just take one look at the facts: https://www.ridester.com/rideshare-vs-taxi/

  61. Seth Says:

    They’re already lying to us on a massive scale……. https://www.ridester.com/uber-upfront-pricing-impact/.

    I saw this and almost threw up my lunch

  62. Seth Says:

    They’re already lying to us on a massive scale……. https://www.ridester.com/uber-upfront-pricing-impact/.

    I saw this and almost threw up my lunch

  63. Michael Says:

    I am new to Uber and have only 91 rated rides out of 233 total rides (39%). I have a 4.84 rating, but out of my 91 rated rides, I have two 1-star ratings, both of which I feel are totally unfair. One was from a couple of kids that left a bunch of trash in my car and commented that my car was not clean. I am sure they thought that leaving trash behind and giving me a 1-star rating was funny. My other 1-star rating I am sure came from a group of five university freshmen girls. First of all they should have requested an Uber XL for five passengers, but I accepted the fare and told them that there was no problem. The ride was from student housing apartments to a bar downtown. I forewarned them that on Friday and Saturday nights the police barricade several blocks of downtown, but I would get them as close as I could. Sure enough, I had to drop them two blocks from the bar they were going to. I apologized and told them that I was sorry, but this was as close as I could get them. They were pissed that they had to walk two blocks in their high-heels to get to the bar and slammed the car door after they exited.

    I spoke with the local Uber Greenlight Hub and they told me not to worry about the 1-star ratings, but it really does bother me. I genuinely try to make each ride a 5-star experience; I have a nice car (2016 Dodge Charger) which I keep clean, inside and out. I offer chilled bottle water to every passenger, ask them if they are comfortable and how the cabin temperature is, and on longer rides ask if there is a particular radio station that they would like.

  64. Michael Says:

    I am new to Uber and have only 91 rated rides out of 233 total rides (39%). I have a 4.84 rating, but out of my 91 rated rides, I have two 1-star ratings, both of which I feel are totally unfair. One was from a couple of kids that left a bunch of trash in my car and commented that my car was not clean. I am sure they thought that leaving trash behind and giving me a 1-star rating was funny. My other 1-star rating I am sure came from a group of five university freshmen girls. First of all they should have requested an Uber XL for five passengers, but I accepted the fare and told them that there was no problem. The ride was from student housing apartments to a bar downtown. I forewarned them that on Friday and Saturday nights the police barricade several blocks of downtown, but I would get them as close as I could. Sure enough, I had to drop them two blocks from the bar they were going to. I apologized and told them that I was sorry, but this was as close as I could get them. They were pissed that they had to walk two blocks in their high-heels to get to the bar and slammed the car door after they exited.

    I spoke with the local Uber Greenlight Hub and they told me not to worry about the 1-star ratings, but it really does bother me. I genuinely try to make each ride a 5-star experience; I have a nice car (2016 Dodge Charger) which I keep clean, inside and out. I offer chilled bottle water to every passenger, ask them if they are comfortable and how the cabin temperature is, and on longer rides ask if there is a particular radio station that they would like.

  65. John Says:

    Oh no you seem to be missing the point! I got an email directly from Uber warning me that my ratings are too low and my account is on the verge of suspension! I have every reason to worry and obsess over my ratings and because Uber refuses to tell me why my ratings keep going down I don’t know what I need to improve on!! Just wonderful…

  66. John Says:

    Oh no you seem to be missing the point! I got an email directly from Uber warning me that my ratings are too low and my account is on the verge of suspension! I have every reason to worry and obsess over my ratings and because Uber refuses to tell me why my ratings keep going down I don’t know what I need to improve on!! Just wonderful…

  67. Alessandro Says:

    I came across your article and it warranted a clarification of many inaccuracies. I only got time for (1) One though.

    Ratings are very crucial to this particular industry. Would you pick-up a 4.1 in a high-end vehicle? Probably not.

    Your article lacks a full understanding of the spectrum related to driver acknowledgment (by management and management only) and most importantly driver safety.

    However, and with respect to your “monologue”, I could appreciate the honesty expressed but then cockiness and arrogance came knocking – and you got served w/ papers in your early years of your business..really? Yikes. No comment.

    Experience it first, then preach.

  68. Alessandro Says:

    I came across your article and it warranted a clarification of many inaccuracies. I only got time for (1) One though.

    Ratings are very crucial to this particular industry. Would you pick-up a 4.1 in a high-end vehicle? Probably not.

    Your article lacks a full understanding of the spectrum related to driver acknowledgment (by management and management only) and most importantly driver safety.

    However, and with respect to your “monologue”, I could appreciate the honesty expressed but then cockiness and arrogance came knocking – and you got served w/ papers in your early years of your business..really? Yikes. No comment.

    Experience it first, then preach.

  69. Techguy378 Says:

    Considering ratings affect an Uber driver’s livelihood riders should be required to leave feedback on every rating lower than a 4. Drivers have the right to know why they’re being rated low and Uber has the right to know why riders are dissatisfied with the Uber rideshare service. Not cool when someone gives a driver a 3 star rating just because they rely heavily on GPS, for example.

  70. Techguy378 Says:

    Considering ratings affect an Uber driver’s livelihood riders should be required to leave feedback on every rating lower than a 4. Drivers have the right to know why they’re being rated low and Uber has the right to know why riders are dissatisfied with the Uber rideshare service. Not cool when someone gives a driver a 3 star rating just because they rely heavily on GPS, for example.

  71. Barbara Singer Says:

    Some people will give you a 1 or a 2 so they can get a free ride credit. I’ve had complaints that my car could have been better. No kidding. I have a 2015 Ford Escape fully loaded. There was a poster circulating on social media about how to “Put Uber drivers on blast, and ride for free.”

  72. Barbara Singer Says:

    Some people will give you a 1 or a 2 so they can get a free ride credit. I’ve had complaints that my car could have been better. No kidding. I have a 2015 Ford Escape fully loaded. There was a poster circulating on social media about how to “Put Uber drivers on blast, and ride for free.”

  73. Dana Says:

    Put me in the category of over obsessing about my rating. I’ve been driving for a little over 2 months. I have a 4.91 rating after 317 total trips. 149 total rated trips with 139 5 star. So 10 non 5’s. Got my first 2 and 3 stars this week. I’m definitely not perfect but uber should require feedback for any rating less than 5 stars.

    Uber talks about wanting us to improve as drivers, but how can we improve without knowing what to improve on.

  74. Dana Says:

    Put me in the category of over obsessing about my rating. I’ve been driving for a little over 2 months. I have a 4.91 rating after 317 total trips. 149 total rated trips with 139 5 star. So 10 non 5’s. Got my first 2 and 3 stars this week. I’m definitely not perfect but uber should require feedback for any rating less than 5 stars.

    Uber talks about wanting us to improve as drivers, but how can we improve without knowing what to improve on.

  75. Tim H. Says:

    I have 1991 rides and have a 4.95 rating. I have never given anyone water or gum. The key is to accept riders that have high ratings as the riders with ratings below 4.70 tend to give drivers bad ratings.

  76. Tim H. Says:

    I have 1991 rides and have a 4.95 rating. I have never given anyone water or gum. The key is to accept riders that have high ratings as the riders with ratings below 4.70 tend to give drivers bad ratings.

  77. DianaRlz Says:

    I didnt bother reading your whole essay there only because some of us like the fact that driving for uber is “fast money” and easy money. We obsess over our ratings because that is our job security. If we get below 4.6 we lose our job. We are literally at risk for deactivation at 4.6 rating. So it doesnt matter what you think until uber driving is your main source of income or the only spending money you earn. It’s not ridiculous. It’s serious business and i dont think most riders realize how serious it is to us. And rate us over the pettiest things that lowers our ratings which isnt fair because some riders expect too much. They need to understand that we arent dricing company vehicles and they arent hiring a limo driver. Some riders need a chill pill.

  78. DianaRlz Says:

    I didnt bother reading your whole essay there only because some of us like the fact that driving for uber is “fast money” and easy money. We obsess over our ratings because that is our job security. If we get below 4.6 we lose our job. We are literally at risk for deactivation at 4.6 rating. So it doesnt matter what you think until uber driving is your main source of income or the only spending money you earn. It’s not ridiculous. It’s serious business and i dont think most riders realize how serious it is to us. And rate us over the pettiest things that lowers our ratings which isnt fair because some riders expect too much. They need to understand that we arent dricing company vehicles and they arent hiring a limo driver. Some riders need a chill pill.

  79. Shady Says:

    Why u hate cab driver ??? All ur word sound like racist one time u say they are dirty not nice look or they don’t turn air conditioners u have to know every job has bad and good Uber too look at the Uber driver u r talking about when he refused to turn the a/c. So take that off ur head.
    Iam ex taxi cab used to be so nice and friendly with my customers I always wear expensive cloth because that’s how Iam I own a house Iam accountant and going for medical school next year. And I know a lot of cabbie like me yes there are some poor knowledge but still as I said every place has positive and the negative. Uber rating is unfair completely unfair
    Plus the mileage rate is very low. Taxi mileage start 2.25 and Uber 1.10
    After expenses will end to 65 cents per mile. They can even make it high little 1.50 wich is still cheab than taxi not this only no they make stupid system called rating system. So if a passengers drunk or jerk and u know we meet this types everyday so if one of those ppl rate u bad to hurt u yes he will hurt u and u might lose ur job

  80. Shady Says:

    Why u hate cab driver ??? All ur word sound like racist one time u say they are dirty not nice look or they don’t turn air conditioners u have to know every job has bad and good Uber too look at the Uber driver u r talking about when he refused to turn the a/c. So take that off ur head.
    Iam ex taxi cab used to be so nice and friendly with my customers I always wear expensive cloth because that’s how Iam I own a house Iam accountant and going for medical school next year. And I know a lot of cabbie like me yes there are some poor knowledge but still as I said every place has positive and the negative. Uber rating is unfair completely unfair
    Plus the mileage rate is very low. Taxi mileage start 2.25 and Uber 1.10
    After expenses will end to 65 cents per mile. They can even make it high little 1.50 wich is still cheab than taxi not this only no they make stupid system called rating system. So if a passengers drunk or jerk and u know we meet this types everyday so if one of those ppl rate u bad to hurt u yes he will hurt u and u might lose ur job

  81. Casey Says:

    after a year of driving, I now know to cancel the rides under those circumstances and collect that fee, and move on :). If the rider wasn’t at the pickup location, then you have every right to cancel and collect, and there’s not a darn thing the passenger can do about it, and they cant even rate you LOL

  82. Anonymous Says:

    I have just read your updated post and are you sure about the rating be for the past 100 rides. I am an Uber driver just checked the help it still says rating is for the past 500 rides. Just curious and your right no driver is going to be perfect . I am at 4.90 rating and have over 2900 rides. All drivers just do the best you can and follow the rules and most of all treat every passenger how you would like to be treated and there will be no problem

  83. Anonymous Says:

    I have just read your updated post and are you sure about the rating be for the past 100 rides. I am an Uber driver just checked the help it still says rating is for the past 500 rides. Just curious and your right no driver is going to be perfect . I am at 4.90 rating and have over 2900 rides. All drivers just do the best you can and follow the rules and most of all treat every passenger how you would like to be treated and there will be no problem

    1. JC Says:

      If anything you’re reading is saying 500 rides, then I’d go by that for now. Possibly they’re giving you information that’s local to you. If it is saying 500 though, they have said they’re going to change it to 100 – so it might be that they haven’t updated the help page you’re looking at. Or possibly that they’re rolling it out gradually across the country. Anyway, according to their latest announcement they are going to move it to your last 100 rides nationwide very soon – if they haven’t already.

  84. JC Says:

    If anything you’re reading is saying 500 rides, then I’d go by that for now. Possibly they’re giving you information that’s local to you. If it is saying 500 though, they have said they’re going to change it to 100 – so it might be that they haven’t updated the help page you’re looking at. Or possibly that they’re rolling it out gradually across the country. Anyway, according to their latest announcement they are going to move it to your last 100 rides nationwide very soon – if they haven’t already.

  85. JC Says:

    Just be careful about your acceptance rate going too low. I know they say they’re not looking so much at that anymore – but honestly – I don’t believe them on that.

  86. JC Says:

    You should check out Ridester’s new training course (it’s free right now) – we have some awesome advice there about ratings. Check out the videos here https://Ridester.com/training/available-courses/

  87. JC Says:

    I’ve had several 1-star ratings from the same types of passengers. First, I have to tell you – NEVER accept 5 passengers. It’s illegal and it’s really unsafe. Which is the reason it’s illegal! If the police pull you over for that – it could be big trouble for you with tickets and points and increased insurance payments.

    Every time I’ve had 5 passengers try to get in I could always tell they were going to be trouble anyway. So just stay away from them. Don’t let them in your car and don’t start the trip – that way they can’t rate you at all.

  88. JC Says:

    Just be careful about your acceptance rate going too low. I know they say they’re not looking so much at that anymore – but honestly – I don’t believe them on that.

  89. Jay Says:

    If a driver prides himself on excellence, providing a clean, safe, efficient and polite ride then he should be given 5 stars. Period. When you have done everything possible to ensure the best rating possible on a platform in which a high rating determines your ability to earn an income it is a much bigger deal than passengers know.

  90. Jay Says:

    If a driver prides himself on excellence, providing a clean, safe, efficient and polite ride then he should be given 5 stars. Period. When you have done everything possible to ensure the best rating possible on a platform in which a high rating determines your ability to earn an income it is a much bigger deal than passengers know.

  91. Stafford County Cowboy Says:

    Uber support (offshore in the PI) is scripted and emotionless. I had a recent passenger hit me with a three and contacted support with a simple question…. “Why was my consistently demonstrated and PROVEN outstanding service given a three?” I was given the usual, canned response – “If it’s an issue beyond your control (navigation, traffic, etc.) – it will not effect your overall rating.” Well, it did lower my overall rating, so I asked – what the issue was specifically. She replied with a canned response – in heavy Filipino accent – sorry, sir, we can’t share passenger information. Blah blah. If I looked out for my employees like this – the troops would surely hate me.

  92. Stafford County Cowboy Says:

    Uber support (offshore in the PI) is scripted and emotionless. I had a recent passenger hit me with a three and contacted support with a simple question…. “Why was my consistently demonstrated and PROVEN outstanding service given a three?” I was given the usual, canned response – “If it’s an issue beyond your control (navigation, traffic, etc.) – it will not effect your overall rating.” Well, it did lower my overall rating, so I asked – what the issue was specifically. She replied with a canned response – in heavy Filipino accent – sorry, sir, we can’t share passenger information. Blah blah. If I looked out for my employees like this – the troops would surely hate me.

  93. CHRIS OBALLE Says:

    As an Uber driver, I feel as though I should be obsessed with my rating. I currently have a 4.97 (over 3,000 lifetime trips), when I get one 4 start rating I want to know why, to improve for my clients. This should be a feedback system so drivers can work towards improvement.

  94. CHRIS OBALLE Says:

    As an Uber driver, I feel as though I should be obsessed with my rating. I currently have a 4.97 (over 3,000 lifetime trips), when I get one 4 start rating I want to know why, to improve for my clients. This should be a feedback system so drivers can work towards improvement.

  95. Barack Hussein Obama Says:

    Call after 5 minutes? Offer water? Time is money, Douche. If your happy ass isn’t ready in 5 when YOU’RE the one that placed the request and are too lazy to look at your phone, Too Bad!!! I’m on my way with your money in my account. Uber dropped their rates over a year ago and promised to reinstate them after a year. Guess what? THEY LIED and only raised it back 4 cents, a slap in the face. Before you make any assumptions I have a 4.88 rating because my car is always clean and my service is solid.

  96. Barack Hussein Obama Says:

    Call after 5 minutes? Offer water? Time is money, Douche. If your happy ass isn’t ready in 5 when YOU’RE the one that placed the request and are too lazy to look at your phone, Too Bad!!! I’m on my way with your money in my account. Uber dropped their rates over a year ago and promised to reinstate them after a year. Guess what? THEY LIED and only raised it back 4 cents, a slap in the face. Before you make any assumptions I have a 4.88 rating because my car is always clean and my service is solid.

  97. Clayton Says:

    Should have given her a bad passenger rating.

  98. Clayton Says:

    I admit I was ticked off when someone gave me a 2-star rating. I’m at 39 trips – 23 of them are rated. Of the 23 rated, I have 21 5-star ratings, 1 4-star rating, and the 1 2-star rating. I don’t even know why because the riders aren’t obligated to explain their rating. How can I improve on something I don’t know what it is that needs to be improved?

    Let’s be honest though, there are some sour riders (and drivers) that are finicky and will throw you a poor rating for something totally superficial. It’s not your problem. It’s theirs. As a driver, the only scenarios where I would consider giving below a 5-star rating is if the passenger is making offensive remarks (not even just directly to me, but to their buddies as well, or if they’re being belligerent and rude. Bigotry of any form (racism, homophobia, religious, etc) are not going to fly in my book. It’s never happened in my car, but there’s a first for everything.

    My pet peeve is passengers navigating for me when I have GPS directions that update based on real-time traffic, and I won’t even give below a 5-star for that. It’s just annoying. I think I am the best navigator around town, but even I rely on Google Maps to get me around unforeseen traffic because it’s pretty spot-on.

  99. Michael Mosgrove Says:

    im at 204 completed trips. 72 5 stars. in the last 2 days ive gotten 4 1 stars. 2 because i wouldnt let them smoke weed in my car. 1 because i wouldnt let them bring an open beer bottle. and 1 at 4am this morning because i asked him not to talk about sex with his female companion right next to him.

  100. Jonathan Says:

    They do require feedback now – on all ratings lower than 5.

  101. Jonathan Says:

    They do require feedback now – on all ratings lower than five.

  102. Jonathan Says:

    Yeah, driving those hours and anyone who is drunk or high will put you at great risk of low ratings. If you have to drive at night, I’d recommend quitting earlier! Generally if you quit by 1:00 a.m. you’ll miss the worst of the worst. But if you can drive early mornings – people going to work and that kind of thing – your ratings will make a big improvement. Sober business people leave much better ratings than drunks and druggies!

    1. Michael Mosgrove Says:

      Uber suspended me because of their bullshit complaints. Despite me having video evidence and me explaining what happened.I’ve been with Lyft last 3 weeks. Have had zero problems.

  103. Jonathan Says:

    Riders have to leave some reason now if they rate you anything less than a 5. But it’s not really anymore helpful. They have pre-written reasons they can select from – so you’ll get a note from Uber saying something like, “A rider complained that you lacked professionalism”! Well, what does that tell you? Not much! But, at least they have to go to a little more trouble to rate you less than a 5.

  104. David Says:

    Does anyone know if UBER still gives out the 6th Star award?

  105. Gladys Nubia Morales Correa Says:

    Sometimes is not the rider’s true rate, but the cel application which does not let you to complete the review. Please talk to Uber tp design a better page in order to review the drivers and also to give them the opportunity to edit their review. I was going to give 5 stars to Mr. Ross a wonderful driver in Las Vegas and the application did not let me to continue pressing the following stars given him only 1 star because it did not let me to finish the review. I was looking all over trying to correct this rating but there nothing to correct this type of error that a lot of customers are experiencing now with Uber page. I feel bad because Mr. Ross from Las Vegas deserve a 5 stars instead of one. i do not know how to fix it. The trip was on May 1, 2018 from Luxor Hotel.

  106. Dan Says:

    If you know who the rider is, file a complaint about them in the app. I’ve had 2 ratings removed for my explanations.

  107. Dan Says:

    Lower than 4. 4 star ratings don’t require feedback.

  108. Dan Says:

    NEVER take more people than you have seatbelts. It’s HIGHLY illegal. Suggest that they split up or take XL, but tell them why you can’t take the whole group.

    I’ve had this happen twice. The first group was 6 girls trying to get into my Mazda 3 (4 passenger belts) with open Twisted Teas. I told them that I’d get in serious trouble with all of them in my car, along with the open containers, so they had to split up or take an XL. All but the person that booked the ride got out, because she didn’t want to get charged the cancel fee. After I cancelled and didn’t charge her, she asked if she booked XL would she get me. After explaining why, she got pissed, and gave me an attitude. Oh, well. She couldn’t rate me.

    The second group tried with 5. I explained why, and 2 booked a seperate Uber. The 3 remaining were very understanding, and were asking advice on the area. I got a 5 star from them.

    Basically, don’t do anything illegal (except speed whenever everyone else on the road is; it’s dangerous not to then) at the request of the rider. They’ll understand why you can’t, and if not, you haven’t given them a ride.

  109. Dan Says:

    Go into settings. It’ll allow you to use any GPS that is currently installed on your phone.

  110. Dan Says:

    Before stopping to get another rider, make a comment when they get added like “Oh, it looks like we’re picking someone else up on the way”. The riders are usually ok with it. If they give you attitude, remind them that they selected Pool, and that’s what you have to go with. If they STILL give you attitude, give them a 1-Star rating, say that they were rude, and explain why.

  111. Chris Pickrell Says:

    I guess for me, the issue is I’m new, and right now, 1 star ratings really hurt. I have a 1 star rating, and it’ already set me below the at risk level. And I don’t even know what I did, it just says trip route. And the only thing I can think of is it was someone from tonight who got mad that her rider app didn’t update and she thought I wasn’t there yet, so she got mad that she was charged for me waiting, even though she didn’t even bother looking out the window to see if I was there. Because the app took me 2 apartments down from hers. Because it doesn’t show apartment letters.

    So now I’m worried. Because one more will probably get me booted I guess?

    I’m sure it will eventually even out. But the question is will I survive before it does?

  112. Gene Staudt Says:

    I haven’t seen that yet…I heard about it..Couple months ago, in 2018 Uber sent me an email that riders can’t rate me without a reason or feedback..or that issues with Uber navigation or pricing would not lower my ratings…Already in 2019, I got about 6 ratings of 4 stars or less and no explanation at all…That has only lowered my overall rating to 4.93, but still, I would like to know how I can improve…I get that Uber wants to keep this stuff confidential…we don’t need to know names or addresses, but we should be able to get more information about the issues…

  113. Gene Staudt Says:

    Not so Jon…I am here in New Orleans and haven’t got any feedback in 2019

    1. Jon York Says:

      Well, I said they require feedback, I didn’t say they were going to always share it with us! They do require it. If someone rates you a 4 they have to at least select from some multiple-choice questions to indicate why they didn’t think it was 5 stars. Whether Uber always shares that with us, who knows?

  114. Gene Staudt Says:

    Exactly Chris…thanks for your post

  115. Gene Staudt Says:

    I understand now…If Uber won’t share than it’s like no feedback was left…Why did they even inform us that feedback was required…???….I’m hoping that it’s something that can be fixed so we can see what the concerns are and therefor provide better service…..It’s very strange that all of the sudden I’m not getting any feedback on any of my negative ratings so far in 2019…

  116. Jon York Says:

    Yeah, maybe you’re right. It’s my recollection that when I rate 4, I’m asked to answer a multiple-choice question. I’m not forced to write in a comment but they do ask me to answer a question. Maybe it was 3 – but I don’t usually rate anybody less than 4.

  117. Quantez Williams Says:

    1. Drive safely. Never hurry on the rider’s behalf. You’re taking on all the risk and there is no reward.
    2. Keep your car clean.
    3. Don’t miss any turns/exits or get lost.
    4. Keep the temperature comfortable; when in doubt, ask.
    5. Keep music in the background or off.
    6. Allow the pax to dictate the terms of the conversation. If they want to talk, try to be there for them. If they’re not talkative, definitely don’t try to force conversation.
    7. I don’t offer anything, not even my phone charger (but I will lend it if asked). I definitely don’t buy water or mints. I don’t think it matters one bit. It’s better to not spend money in the first place than write it off in taxes.

    All you can do is your best. You can’t chase ratings. You can bend over backwards for someone and they will still give you less than 5 stars or not rate you at all. Anyone that has worked in a tip-based job can attest to this.

  118. Olive Rubenstein Says:

    Why are driver’s allowed to know there reason for the low rating but not the passenger low rating? I’ve gotten a 3 star rating..and I would like to know why…I was polite, didn’t slam the door, was there on time, gave a great tip, wasn’t bossy…so what’s up with that?…feedback for both sides…

  119. Dan Says:

    Nobody is saying that you shouldn’t have a feedback system — but your ability to make cash isn’t affected by the rating.

  120. Dan Says:

    To the last point, I’ve gotten a ton of people say that they are giving me 5 stars just for the phone charger (most follow through with it).

  121. Samuel Hulin Says:

    Sitting at 4.96 with just under 4k trips. I know I’m not perfect and all, but it does hurt a little to get 4 stars. I know my city very well, I treat people very well, and I drive a decent vehicle. I know I could take a streak of ones and still not be fired, but it bothers me. I wish people just had the balls to tell you what they were upset about. That was about the only recourse for people when I still drove a traditional taxi – talking to the person that is doing something you dislike. A vague rating at some unspecified point in time later isn’t actionable. It doesn’t help. If the rider is hot and requests I turn up the AC, problem solved and the rider is comfortable. If that rider chooses to sit there and complain by docking stars, they are going to remain hot – not just for this trip, but potentially every future trip. I don’t have some odd desire to improve; I’ve been doing this job for a lot of years. I just would like the opportunity to provide great service like I always try to do. I can’t do that for people that aren’t grown up enough to voice their needs.

  122. Samuel Hulin Says:

    I don’t see how people struggle with ratings. By the time my first 500 ratings were in, I was a solid 4.9. By the time the next 500 rolled around, I was a 4.95. A good year later and I’m at 4.96 and edging closer to that 4.97. I don’t do anything special. I don’t offer water because no one ever takes it. Sometimes I offer to change up the music to something they would prefer, but usually only on trips longer than 15 minutes or so. If someone is uncomfortable with the temperature, I accommodate them. Treat it like a job. These trips are not your trips. They are the riders trips. Act accordingly. Don’t be a dick, that is how you get good ratings. But what do I know, I’ve only taken 4,000 trips. I do want to add that unless the rider did something pretty awful, make sure the phone is visible while you are giving the rider a 5-star rating. That avoids people taking vindictive rating action later because they thought you rated them poorly (happens often, we are commonly judged for what other drivers do). That alone should buy back some ratings slack.

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