Key Takeaways
- Waitr customer support is accessible via chat or email for customers, and dedicated phone lines for drivers (833-609-1036) and merchants (833-609-1021).
- No customer phone support; Waitr encourages using their app, email, or chat for assistance.
- Support covers refunds, order questions, and account issues but not restaurant or driver complaints.
- Merchants and drivers have specific support numbers for direct assistance.
How to Contact Waitr Customer Service
There are multiple ways to easily contact Waitr customer service.
One of the best ways to contact support as a customer is to send them an email directly from their website.
Simply go to the ‘Contact Us‘ page and scroll to the bottom. You will get to the section with the following three links: I’m a customer, I’m a merchant, I’m a driver.
You can select the ’email’ option under the customer section, write out your situation in the provided form, and send the email. An agent will respond to your email as quickly as possible.
Another option on the main contact page is live chat, which is available for any Waitr user – customers, merchants, and drivers.
Click on the ‘Chat Live with Us’ option, and a chatbox will pop up. Just select the ‘New Conversation’ option, and type away.
Phone
Waitr doesn’t have a customer phone number since that line could easily get overwhelmed with anxiety – and hungry! – users. However, Waitr does include support line numbers for drivers and merchants.
If you drive for the delivery app, the phone number is 833-609-1036. Merchants can call 833-609-1021.
Remember, you should only use these lines if you are a driver or merchant, not a customer. An agent can more directly handle any customer issues via email, chat, or the app.
App
If you already have the Waitr app on your mobile device, then open to find a few different options to contact their team of support specialists. One of the best options is to click directly on the ‘Help’ option located in the bottom right corner.
Or, you can tap on the ‘More’ button at the top right-hand side of your screen to access a drop-down menu. Select ‘Support,’ then follow the prompts and describe your concern.
Once you’ve finished, submit your message, and a representative will review it and get back to you within 24 hours.
Waitr Customer Service by Locations
Although Waitr has no customer service numbers by location, they have two general lines for merchants and drivers. To recap, the numbers are:
- For drivers: 833-609-1036
- For merchants: 833-609-1021
Each location address is as follows:
- Lafayette, LA: 214 Jefferson St. Lafayette, LA 70501
- Lake Charles, LA: 844 Ryan St. Suite 300 Lake Charles, LA 70601
- Baton Rouge, LA: 10000 Celtic Dr, O’Conor Bldg Baton Rouge, LA 70809
- Shreveport, LA: Address: 333 Texas St., Suite 1300 Shreveport, LA 71101
- Birmingham, AL: 2100 Southbridge Pkwy., Suite 650 Birmingham, AL 35209
- Beaumont, TX: 11075-A Eastex Freeway Beaumont, TX 77708
What Can Waitr Customer Service Help With?
You can ask Waitr customer service for help with:
- Refunds: Requesting a refund, particularly if you cancel your order before the restaurant starts preparing your food. Refund requests should be made within 24 hours of order placement.
- Order Questions: Inquiries about your current or past orders. This includes questions that cannot be answered by the restaurant or driver, such as payment issues for your order.
- Account Issues: Assistance with your account, including updating payment methods, adjusting account settings, or resolving incorrect charges.
Remember to provide detailed information when contacting customer service to ensure they can assist you effectively.
How to Contact Waitr Driver Support
As a driver, you can contact Waitr driver support via phone and live chat.
The phone number may be the best option if you need help while driving so you can talk with an agent while keeping your eyes on the road.
However, if you can wait until you get home to contact customer support, the chatbox is a valuable resource.
- Phone Number: The phone number to contact driver support is 833-609-1036. Remember that this number is only for drivers, not customers or merchants.
- Live Chat: Drivers can use the live chat option for support. If no one is available, you can leave a message on the chatbox outside regular hours, and a representative will contact you during normal business hours.
How to Contact Waitr Merchant Support
Merchants can contact Waitr merchant support via live chat and the merchant support phone number.
- Phone Number: The phone number to contact merchant support is 833-609-1021. For the most immediate response, call during normal business hours.
- Live Chat: You can contact merchant support via live chat. You may leave a message on the chatbox outside regular hours, and a representative will call you during normal business hours.
There You Have It
You have now learned about the fastest ways to contact Waitr customer service.
Drivers and merchants can contact customer support via telephone and live chat, while customers can contact support via email and chat. Of course, there’s also the option to reach out to Waitr agents on the app.
While there are no listed times and phone numbers for each location, you can rest assured that the Waitr customer service team will handle all of your questions and concerns as quickly as possible.
