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In today’s technologically-driven world, it’s increasingly important for customer service to be available at the touch of a button.

For Waitr customers, that means having a variety of ways to quickly and easily get help when they need it.

Here are three of the fastest ways to contact Waitr customer service in 2022.

The Waitr App Offers Convenience

You probably won’t need to contact customer service to get help using the app since using Waitr is convenient and straightforward.

You can simply download the app on your smartphone and enjoy the user-friendly interface.

It might look similar to other delivery apps like Grubhub, DoorDash, and Uber Eats.

With the click of a button, you can find excellent food delivery in your area.

Since Waitr partners with many restaurants, you have many options.

You can even place an order at any time of day or night.

Creating an account on the mobile app is easy – simply enter your phone number and preferred location, then create a password that is at least six characters long.

You will then receive a prompt to add payment information, which can be done later in the app’s settings section.

Once logged into the Waitr app, you search for restaurant options in your area.

If you know exactly what you want to eat, type in the name of the restaurant in the search bar.

Select it and add your items to the cart.

Navigate to the cart page to review your order before paying when ready to check out.

Once everything looks good, go ahead and pay with either PayPal or Apple Pay.

After paying for your order, you can track its status via the app, see when your order is complete, and when it’s on the way to your doorstep.

Waitr Delivers Exceptional Customer Service

Even with the simplicity, you may still run into some issues.

Luckily, the representatives at Waitr are courteous and attentive.

They will answer any questions that you may have about the menu items, location, or delivery fees.

Customers can contact Waitr’s customer service department via phone or email.

As of now, Waitr does not offer customer support to customers via telephone.

How to Contact Waitr Customer Service

Waitr separates its customer service into three teams: customers, drivers, and merchants.

If you are a merchant or a driver, you can contact Waitr via telephone or chat.

If you are a customer, you can only reach them through chat or email.

As a customer, make sure you avoid contacting the wrong support team, so you keep the merchant and driver customer support lines free.

vector graphic showing a Waitr customer on the phone with Waitr customer service getting help with an issue


One of the best ways to contact support as a customer is to send them an email directly from their website.  

Simply go to the ‘Contact Us‘ page and scroll to the bottom.

You will get to the section with the following three links: I’m a customer, I’m a merchant, I’m a driver.

You can select the ’email’ option under the customer section, write out your situation in the provided form, and send the email.

Simple as that!

An agent will respond to your email as quickly as possible.

Another option on the main contact page is live chat, which is available for any Waitr user – customers, merchants, and drivers.

Click on the ‘Chat Live with Us’ option, and a chatbox will pop up.

Just select the ‘New Conversation’ option, and type away.  


Waitr doesn’t have a customer phone number since that line could easily get overwhelmed with anxiety – and hungry! – users.

However, Waitr does include support line numbers for drivers and merchants.

If you drive for the delivery app, the phone number is 833-609-1036.

Merchants can call 833-609-1021.

Remember, you should only use these lines if you are a driver or merchant, not a customer.

An agent can more directly handle any customer issues via email, chat, or the app.


If you already have the Waitr app on your mobile device, then open to find a few different options to contact their team of support specialists.

One of the best options is to click directly on the ‘Help’ option located in the bottom right corner.  

Or, you can tap on the ‘More’ button at the top right-hand side of your screen to access a drop-down menu.

Select ‘Support,’ then follow the prompts and describe your concern.

Once you’ve finished, submit your message, and a representative will review it and get back to you within 24 hours.

Waitr Customer Service by Locations

Although Waitr has no customer service numbers by location, they have two general lines for merchants and drivers.

To recap, the numbers are:

  • For drivers: 833-609-1036
  • For merchants: 833-609-1021

Each location address is as follows:

Lafayette, LA

Address: 214 Jefferson St. Lafayette, LA 70501

Lake Charles, LA

Address: 844 Ryan St. Suite 300 Lake Charles, LA 70601

Baton Rouge, LA

Address: 10000 Celtic Dr, O’Conor Bldg Baton Rouge, LA 70809

Shreveport, LA

Address: 333 Texas St., Suite 1300 Shreveport, LA 71101

Birmingham, AL

Address: 2100 Southbridge Pkwy., Suite 650 Birmingham, AL 35209

Beaumont, TX

Address: 11075-A Eastex Freeway Beaumont, TX 77708

What Can You Ask Waitr Customer Service?

You can contact Waitr customer service for refunds, questions about orders, and account issues.

Or, you submit general feedback about your experience.

When you contact them, be sure to provide as much information as possible so they can best assist you.


In some cases, Waitr processes refunds for its customers.

Keep in mind, though, that you must cancel your order before the restaurant has begun cooking your food.

If you already see on the app that the restaurant is cooking your order or delivering it, then you likely cannot receive a refund.

However, if you cancel your order right after placing it, you can qualify for a refund.

Be sure to request a refund within 24 hours of placing the order.

Reach out to customer service via email, chat, or the app and explain your situation.

Order Questions

If you have any questions about your order, feel free to reach out to Waitr.

As a driver or merchant, you can call Waitr about a pending order.

However, ensure the customer or restaurant cannot answer the question.

For example, if it is a question about where to drop off the food, you can directly ask the customer.

However, if you need help with your payment for an order, reach out to Waitr via phone, email, or chat.

You can also ask questions about a specific order via email, chat, or the app as a customer.

Remember that you can direct any food or delivery service questions directly to the restaurant or driver.

Suppose you have any issues with your account, such as being charged incorrectly.

If that happens, fear not! Waitr’s customer service will troubleshoot the issue.

Account Issues

If you have any questions about your account status, you can ask Waitr customer service.

Merchants, drivers, and customers may need help adjusting their accounts, updating payment methods, or changing their information.

In these cases, an email or chat will get you help within one business day.

Drivers and merchants with account issues can also try calling the helpline.

What Can’t You Ask Waitr Customer Service?

Waitr does not accept complaints about restaurants, delivered orders, or your driver.

If you have a problem with a restaurant’s food quality or delivery, you should contact the restaurant directly.

When Can You Contact Waitr Customer Service?

Waitr does not list their hours of operation on their website.

Like with the missing customer phone number, Waitr probably wants to prevent their customer service team from becoming overwhelmed.

However, if you are a merchant or driver, you can try calling during normal business hours.

If you have an immediate issue, you may call and leave a message on the weekend or during the evening.

For emails, chat messages, and customer support via the application, you can reach out at any time.

However, don’t expect an immediate response.

Their team will get back to you as soon as possible, usually within one business day.

Make sure to leave as detailed a message as possible for a quick resolution when the customer service responds to your messages.

How to Contact Waitr Driver Support

As a driver, you can contact Waitr driver support via phone and live chat.

The phone number may be the best option if you need help while driving so you can talk with an agent while keeping your eyes on the road.

However, if you can wait until you get home to contact customer support, the chatbox is a valuable resource.

vector graphic showing a waitr driver walking down a city street with a Waitr food delivery in hand

Phone Number

The phone number to contact driver support is 833-609-1036.

Remember that this number is only for drivers, not customers or merchants.

Live Chat

Drivers can use the live chat option for support.

If no one is available, you can leave a message on the chatbox outside regular hours, and a representative will contact you during normal business hours.

How to Contact Waitr Merchant Support

Merchants can contact Waitr merchant support via live chat and the merchant support phone number.

Phone Number

The phone number to contact merchant support is 833-609-1021.

For the most immediate response, call during normal business hours.

Live Chat

You can contact merchant support via live chat.

You may leave a message on the chatbox outside regular hours, and a representative will call you during normal business hours.

There You Have It

You have now learned about the fastest ways to contact Waitr customer service.

Drivers and merchants can contact customer support via telephone and live chat, while customers can contact support via email and chat.

Of course, there’s also the option to reach out to Waitr agents on the app.

While there are no listed times and phone numbers for each location, you can rest assured that the Waitr customer service team will handle all of your questions and concerns as quickly as possible.

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