Wrench Reviews: ASE-Certified Car Care to Your Driveway

What Is Wrench?

Founded in 2016, Wrench is a Seattle-based company that provides mobile automotive repair services, combining the shop experience with the convenience of at-home service.

The company sends Automotive Service Excellence-certified technicians to perform a wide range of diagnostic and maintenance services on your car or truck right in your driveway.

They don’t work on RVs, motorcycles, or heavy machinery, though.

Here’s how it works.

You tell them what sort of auto maintenance or repair service you need, and they’ll send you a fixed quote.

If you’re not sure what’s wrong with your vehicle, the mechanics will diagnose it and give you an appropriate quote based on their findings.

One of the things we like the most about Wrench is their focus on convenience and no-hassle pricing.

Not only do they offer fixed quotes, but they also back up their work with a 12-month/12,000-mile warranty.

We recommend checking Wrench’s Common Vehicles We Service page to see if your car/truck is on the list. If it is, then rest assured it’ll be as good as new once they’re done servicing it!

The Wrench Business Model Explained

Wrench operates as an on-demand mobile car maintenance and repair service that allows users to request a mechanic through the website or via phone call.

After submitting their location and car information, Wrench matches each user with a nearby mechanic who comes to their preferred spot and completes the requested service.

Wrench’s business model provides quite a few benefits for both the customer and the mechanic.

For the former, it provides convenience, transparency in pricing, and the ability to watch repairs as they happen.

For the latter, Wrench provides steady work and fair pay while enabling them to focus primarily on repairs rather than the many aspects of running a shop.

Wrench and YourMechanic: What’s The Difference?

YourMechanic is another American company that provides mobile automotive repair and maintenance services to vehicle owners at their desired location, whether it’s their home or office.

Since they started in 2012, they have maintained similar goals to Wrench, including pricing transparency and accessibility. They offer over 500 services to consumers and fleets across the U.S. and Canada.

In June 2022, Wrench acquired YourMechanic, adding them to their expanding network of vehicle repair services, which included several companies like Otobots, Lemon Squad, and Fiix.

This means that both YourMechanic and Wrench users can enjoy access to an even greater pool of mobile mechanics, as well as more service areas across North America.

With the resources they got from the YourMechanic ecosystem, Wrench can now offer auto repair services in over 35,000 zip codes and to more than 20,000 private and fleet vehicles each month.

What Services Does Wrench Offer?

Wrench, along with YourMechanic, offers a comprehensive range of auto repair services that range from oil and filter changes to emissions testing and multi-point inspections.

The company offers services in many categories, including brakes and traction control, lighting and horns, heating and air conditioning, starting and charging, transmission and drivetrain, etc.

Here are a few examples:

• Oil and Filter Change: The assigned mechanic will drain old, contaminated oil and replace your filter. Then, they’ll refill your vehicle with fresh oil to clean impurities and replenish critical additives.
• Emissions Failure Repair: If your car fails its emissions test, the Wrench technician will pinpoint the issue, make the necessary repairs, and get your vehicle back in compliance with emissions standards.
• Alternator Replacement: Your car/truck’s charging system and faulty alternator will be tested and replaced if needed to restore proper electrical charging and prevent battery drain.
• Transmission Fluid Change: This entails draining the old transmission fluid and replacing it with fresh fluid to prolong transmission life and smooth the shifting experience.
• Starter Replacement: If your starter is failing to engage and turn over the engine, the Wrench mechanic will test and replace it if necessary so that your vehicle starts up properly again.
• Water Pump Replacement: Water pumps can hinder proper coolant circulation, which can take a toll on your engine. In this case, the mechanic will replace the water pumps to ensure proper engine cooling.
• Diagnostic Visit: If you don’t know what’s wrong with your car, the Wrench mechanic will perform some tests, retrieve any error codes, and inspect your vehicle’s key components to pinpoint potential issues. Then, they’ll give you a quote on the repairs.

What Is the Customer Experience Like?

Most feedback regarding Wrench’s customer experience is positive. The company has an excellent score of 4.3 out of 5 on Trustpilot, with over 14,700 reviews—75% of which are 5/5 reviews!

Based on the Wrench reviews we’ve seen, the convenience of on-demand access to mobile mechanics is the most frequently touted advantage, with many customers emphasizing the value of having repairs and maintenance done at their homes or offices.

Further, many reviewers highlight the fact that booking through the Wrench website is quick and easy, while others appreciate the upfront pricing model.

We’ve also seen a few reviewers indicating that Wrench mechanics do a great job of explaining issues and repairs before taking any action so that customers are well aware of their vehicle’s situation.

Speaking of which, most reviews highlight the quality of Wrench mechanics.

This comes as no surprise considering Wrench’s hiring process is selective, only hiring ASE-certified mechanics with manufacturer-specific training.

The mechanics arrive on time with all the tools necessary to diagnose and repair your vehicle. They’re professional, friendly, and willing to answer any of your questions while they work.

The negative reviews, which aren’t too many, focus on instances of mechanics arriving late or providing inaccurate estimates for bigger repair jobs.

Some also show that some customers have had communication issues during the booking process.

While not universal, these issues highlight areas in which Wrench could improve.

How Much Does Wrench Charge?

Wrench’s pricing model is by far one of the company’s strongest selling points.

Granted, they’ll probably charge you more than what you usually pay for most services, but that’s because you’re getting a certified mechanic to come to your house and fix your car right in front of you.

Wrench’s pricing depends on a few factors, the most notable being the make and model of your car and the type of service you choose.

Luckily, Wrench eliminates all of the guesswork by enabling users to fill out a quote form online to estimate the cost of service for their vehicle.

All you have to do is enter details like your country (U.S. or Canada), zip code, the make and model of your car, and the type of service you need. The page will then display a detailed estimate for you.

The company occasionally offers promo codes, too.

What Does the Wrench Warranty Cover?

Wrench provides a limited warranty on all repair and maintenance services carried out by their mobile mechanics.

The warranty covers the cost of re-repairing any faulty parts or services for up to 12 months or 12,000 miles—whichever comes first—from the time of the original service, free of charge.

For oil changes, the protection period is shorter at 90 days or 3,000 miles.

When Wrench installs a part with a longer warranty than their own, the part’s warranty applies to the part only, and Wrench’s warranty applies to the mechanic’s work.

Wrench’s limited warranty doesn’t cover car problems that are unrelated to the original service and that stem from normal wear and tear. Also, the warranty is non-transferable and only applies to the original customer.

What Is Wrench Fleet Solutions?

In addition to individual consumer services, Wrench offers a dedicated service program for commercial fleet vehicle maintenance and repair called Wrench Fleet Solutions.

The program focuses on providing mobile mechanic services for companies with large fleets of cars, trucks, and vans that require regular upkeep.

To be more specific, it focuses on light and medium-duty vehicles across classes 1, 2A, 2B, 3, 4, 5, and 6.

As a fleet manager, you can schedule regular on-site services, such as brake repairs and oil changes, for your entire fleet. Wrench mechanics will come to your fleet’s place of business to service the vehicles.

Compared to taking each individual fleet vehicle to the shop, the Fleet Solutions option offers notable time and cost savings.

It also helps maximize fleet uptime, as vehicles stay in operation instead of waiting at a shop.

It’s worth noting that Wrench can integrate with any major fleet management company’s system for work order and billing management and that they offer dedicated support and scheduling for commercial customers.

Verdict: Forget the Shop and Try Wrench

All in all, Wrench provides a convenient and hassle-free way to get your car or truck repaired without having to take it to the repair shop.

The company’s certified mechanics will come to your home or office to perform a wide range of services, from brake fluid changes to complex repairs.

The prices may be slightly higher than those of your local mechanic, but the convenience factor and high-quality work make Wrench worth considering, especially if you’re a busy professional with limited free time.