Key Takeaways
- Start here: Search the Zipcar Help Center for answers to common questions; click “Thumbs Down” for email support redirection.
- Reach out to support@zipcar.com with details of your issue for non-urgent inquiries, including images if possible.
- Dial 1-866-494-7227 for immediate assistance, available weekdays from 9 AM to 5 PM EST with an average 15-minute wait.
- Check Zipcar’s website for frequent problems and solutions before contacting customer service for quicker resolution.
Method 1: Zipcar Help Center
If you have a general question about using Zipcar, the Zipcar Help Center should be your first stop.
In the help center, you can search for answers to many common questions about using the Zipcar service. Visit the Zipcar Help Center page to get started.
From there, type your question or keyword related to it into the search field:
You’ll then be able to see results related to your question:
If an article doesn’t answer your question, you can click the “Thumbs Down” icon below it. This will then automatically direct you to Zipcar email support (though you’ll need to sign in to access it).
Method 2: Zipcar Email Support
If you haven’t had any luck with the Help Center (or don’t want to bother with it), then you can contact Zipcar support via email at support@zipcar.com. Be sure to provide a clear explanation of your problem, including images if you can.
You shouldn’t expect an immediate response, so this isn’t the best method if you have an urgent issue. For specific, non-urgent questions, however, it can be a good method to use.
Method 3: Zipcar Phone Support
If you need help with your Zipcar immediately, then phone support is the way to go. You can contact Zipcar via phone at 1-866-494-7227. Customer service representatives are available at this number Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.
According to GetHuman, the average wait time when contacting Zipcar customer service via phone is 15 minutes. The precise wait time varies based on the time of day and how popular Zipcar is in your city, as well as the current demand for support.
5 Common Zipcar Issues (and Their Solutions)
Before you contact Zipcar customer service to begin with, let’s look at some of the more common questions or problems that people have with the service.
In many cases, the solution to your issue is already well-documented on the Zipcar website, with standard protocols in place for addressing it. Let’s look at a few such issues:
How Do I Become a Zipcar Member?
To become a Zipcar member, go to Zipcar.com/pricing and choose a membership plan based on your city’s availability.
Membership options typically include monthly or annual payments, which grant platform access but do not include the separate fees for vehicle reservations, billed at hourly to weekly rates.
How Do I Report a Lost or Damaged Zipcard?
If you lose or damage your Zipcard, the company can send you a new one via USPS First-Class mail. Just call the company at 1-866-494-7227 and tell them what happened. You get one free Zipcard replacement per year. Each replacement after that is $15.
How Do I Make a One-Way Reservation?
With Zipcar One Way, you can pick up and drop off your vehicle on your terms — no one has the car reserved after you. One-way reservations are only available between select locations in Boston (for now).
How Do I Report Damage to a Zipcar?
To report damage to a Zipcar, inspect the vehicle before your trip and use the mobile app to report any issues like significant damage, low fuel, unclean interior, or warning lights.
Use the “report a problem” feature on the current trip screen, include photos, and add a description. For severe issues, like a flat tire or broken windshield, call Zipcar directly at 1-866-494-7227 for immediate assistance.
How Do I Use Zipcar at My University?
To use Zipcar at your university, check if your institution is one of the 600+ U.S. universities partnered with Zipcar by visiting the Zipcar University Car Share page and searching for your school. Sign up now and you might qualify for $25 in free driving credit with a promo code.
harrable service. i started an application back in 2016 didn’t finish the process and now that i want to use the service i was rejected for life. the customer service rep was rude. this company sucks
The extra fees that I have been charged are extreme. I don’t trust Zipcar.