Key Takeaways
- Cancellations before restaurant confirmation may result in a full refund; after confirmation or Dasher pickup, likely only a partial refund.
- Cancellation steps vary by device: through the DoorDash app or via a personal computer.
- Refunds can be full, partial, or in DoorDash credits, depending on the cancellation timing and circumstances.
- For refunds, users can request through the app, call customer support, or use live chat to explain the issue and seek reimbursement.
Cancel DoorDash Orders: An Overview
Yes, you can cancel a DoorDash order before it is received. However, the timing of the cancellation affects whether you will get a full or partial refund.
If you cancel before the restaurant confirms your order, you can receive a full refund.
Canceling after the restaurant has confirmed or a Dasher has picked up the order will likely result in only a partial refund, as DoorDash may need to cover costs related to the Dasher’s efforts and the restaurant’s preparation of the food.
Dashers themselves typically cannot cancel your order; they would need to coordinate with DoorDash’s customer support and you to proceed with a cancellation.
If you cancel your order due to various issues, DoorDash may offer refunds or credits. These issues can include receiving someone else’s order, missing items, or experiencing late delivery.
Other problems, such as incorrect food preparation, quality issues, or an extended estimated delivery time, also qualify.
DoorDash uses a discretion-based system for these refunds or credits. This system aims to prevent abuse of the refund process, ensuring fairness depending on the circumstances.
How to Cancel a DoorDash Order
There are two routes to canceling a DoorDash order. You can either go through the app or use a desktop computer.
1. Through the DoorDash App
You’ll start by logging into your DoorDash user portal. Then, follow this step-by-step:
- Find the “Orders” tab on your dashboard
- The order menu offers a drop-down that shows your in-progress orders.
- Find the order you’re looking to cancel and click “View Order.” It should be at the top of the orders menu.
- Then click “Help” to start canceling the DoorDash order. Clicking “Help” will bring up the Support menu.
- DoorDash will show you the extent of your refund (whether full, partial, or zero).
- Click “Cancel Order” if you’re happy with the terms of the cancellation.
2. Using a Personal Computer
Visit the website using your computer browser. Then, follow this step-by-step:
- Find the Hamburger menu. Typically, it’s in the left-hand corner of the landing page.
- Select “Orders” from the drop-down menu. It should be somewhere at the top of the list.
- Choose the order you’re looking to cancel.
- Click “Cancel Order”
How to Get a Refund On DoorDash
Getting a refund on DoorDash is straightforward and can be done in various ways, depending on your situation. You might be eligible for a full refund, partial refund, or receive DoorDash credits for future orders.
Types of Refunds You Can Expect
- Full Refund: Cancel early after ordering to qualify. Delays decrease refund chances.
- DoorDash Credits: Get credits instead of cash, usable for savings or tipping Dashers.
- Partial Refund: Cancel after preparation starts for a likely partial refund, amount varies.
- Re-Delivery: Qualify for re-delivery if items are missing or late; requires customer support.
Did you know?
New DoorDash users can earn account credit by applying a DoorDash promo code to their first order during checkout. This is a great way to save money as a new user.
How to Get a Refund Using the DoorDash App
- Open the DoorDash app and navigate to the ‘Orders’ tab.
- Select the order you wish to get a refund for and tap on the “Help” tab.
- Follow the prompts to describe your issue, providing details in the “Details” section.
- DoorDash will then offer you the choice between credits or a cash refund.
How to Get a Refund By Phone
- You can also request a refund by calling DoorDash customer service at 855-973-1040.
- Be prepared to explain the reason for your refund request during the call.
- Note that during busy periods, phone service may be suspended due to high call volumes.
How to Get a Refund By Live Chat
- If you prefer, you can chat live with DoorDash customer support by visiting the Contact Us page on their website and clicking the chat icon.
- This method is particularly useful if phone lines are busy. Explain your issue and your refund preference to the customer care agent during the chat.
Regardless of the method you choose, DoorDash aims to make the refund process as seamless as possible, ensuring you’re satisfied with the outcome of your order issue.
Frequently Asked Questions
Is it Bad to Decline Orders on DoorDash as a Dasher?
Declining orders on DoorDash affects your acceptance rate, calculated from the last 100 orders. A higher acceptance rate doesn’t improve the offers you receive, contrary to some beliefs.
DoorDash insiders confirm that low acceptance rates won’t lead to deactivation, making it okay to decline orders, especially those outside your preferred area.
I am Unable to Cancel the DoorDash Order. What Can I Do Now, and how do I Get a Refund?
If you can’t cancel a DoorDash order, contact customer support for potential refunds. DoorDash may consider refunds for specific issues such as missing items, late delivery, receiving the wrong order, or quality problems, despite their policy of not reversing charges on completed orders.
Dashers generally have a very hard time finding my house, I eventually learned to guide them to me using the chat in the app. I did get a full refund the last time I had a problem, the Dasher spent like 30min driving around my block trying to find me before I cancelled the order. I complained in chat support and received a phone call from an agent who immediately refunded me.