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How Does Gopuff Work? Complete Guide For Customers In 2023

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It’s 2023, and we have entered a new era of modern convenience.

It seems like a new delivery app is popping up every month promising to make your life easier (and better).

Have you ever wished you could get cookie dough and laundry detergent delivered to your door in 20 minutes at 2 AM?

Well, now you can with Gopuff.

But how does Gopuff work and how can you use the app to make your life easier?

We’ll break that down in detail below.

What Is Gopuff?

Gopuff is a consumer goods and food delivery company in the United States and the United Kingdom.

Download the app, browse available products, place an order, and have it delivered quickly to your door.

vector graphic showing a man inside of a gopuff warehouse picking things off a shelf for delivery

Gopuff Company History

Gopuff began in 2013, and its headquarters are in Philadelphia, Pennsylvania.

It provided delivery services around the Philly area before expanding to other major cities like Atlanta, Boston, Phoenix, and Seattle.

Gopuff got a boost when it received over $8 million in funding in 2016 and then again in 2019 when it raised $750 million.

In 2021, Gopuff acquired Fancy, a UK-based food delivery service.

Later that year, Gopuff partnered with Uber Eats to sell products through the Uber app.

In addition, the company has also acquired the alcoholic beverage chain Liquor Barn.

How Did Gopuff Start?

Yakir Gola and Rafael Ilishayev, two Drexel University students, founded Gopuff.

The students originally started Gopuff as an on-demand Hookah delivery service but quickly expanded into selling convenience items around Philly.

In 2017, Gola and Ilishayev received recognition from Forbes on their 30 Under 30 list.

Gopuff was worth $15 billion in 2021.

Who Owns Gopuff?

Gopuff operates under the umbrella of GoBrands Inc.

Yakir Gola, and Rafael Ilishayev founded the company in Philadelphia in 2013.

What Kind of Products Does Gopuff Sell?

Gopuff sells over 3,000 products, most of which are items you can find in a convenience store, such as personal care, cleaning supplies, groceries, and snacks.

Popular items you can get delivered include ice cream, baby wipes, toilet paper, energy drinks, eggs, and cat food.

Anything you can think of, Gopuff has it.

Does Gopuff Deliver Alcohol?

Yes! Gopuff delivers all forms of alcohol like hard seltzer, wine, beer, and hard liquor.

To order alcohol through Gopuff, you must be 21 or older and be present with your ID at delivery.

Where Does Gopuff Get Their Inventory From?

Unlike most delivery services that pick up food and groceries from stores and restaurants, Gopuff has over 500 fulfillment centers across the US and the UK.

All of their items for sale are in their warehouses.

Cooks prepare their hot food in mobile kitchens close to the fulfillment center.

Drivers go to these facilities to grab your items and then deliver them to you.

Where Does Gopuff Deliver?

Gopuff delivers in over 500 US cities and quickly expands to other areas.

Major cities where you can get Gopuff delivered are Philadelphia, Miami, Atlanta, Chicago, Austin, San Antonio, Phoenix, Seattle, and many more.

To find out if Gopuff delivers in your area, download the app or check their website.

What if Gopuff Doesn’t Deliver in My City?

Gopuff ensures that it will be coming your way soon, but they encourage you to sign up for their emails to know when they are finally in your area.

Also, Tweet them @gopuff and let them know where they should come next!

How Late Does Gopuff Deliver?

In most markets, Gopuff hours are not limited, as it is open 24/7 and available to deliver any late-night cravings you have.

If they are not open 24 hours in your market, they are still available reasonably late at night.

How Gopuff Works for Customers

Are you unsure about the Gopuff process?

Don’t worry; this guide walks you through what you need to know for placing an order and getting your stuff delivered.

vector graphic showing a hand holding a phone and wondering how does gopuff work

The Gopuff Process

How does Gopuff work, you ask?

First, you place an order.

Then, the driver picks up your order and drops it off wherever you are.

It’s that easy!

Ordering a Delivery

The first step is creating an account on their app or website.

Once that’s done, and you’ve confirmed that Gopuff delivers in your area, start adding everything you want to your cart.

When you’ve finished adding your items, ensure you’ve met the order minimum of $12.95, and click on your cart to check out.

Enter in your payment information and make sure your delivery address is correct.

Then, hit the button that says “Place your order.”

The Pickup Process

Once you place your order, a driver is assigned.

The driver will pick up your items at the warehouse facility and then deliver them to you.

Waiting for a Delivery

You should receive your order within 15 to 20 minutes.

Sometimes Gopuff is busier than usual or doesn’t have enough drivers.

If this happens, they will notify you through the app, letting you know it may take a little longer.

If something goes wrong and you did not receive your order, reach out to Gopuff through their help center.

They also have a customer service number where you can speak to an actual person.

The Delivery Dropoff Process

Gopuff is committed to health and safety, which means you can get your items delivered without contact.

The driver will simply leave them by your door (or wherever you specify), and the app will inform you when it’s delivered.

No-contact delivery is not available for alcohol.

You must be present with your ID at the time of delivery, or you will not receive your items.

After the Delivery

Did you have a great experience with your delivery driver and want to show your appreciation?

Leave them a tip or an excellent rating!

Tipping Your Driver

You have the option of tipping your driver with your card or with cash.

If you want to use your debit or credit card, you can add a tip to your order during checkout.

You can also tip in cash when your driver drops off your delivery.

Rating Your Driver

At the moment, Gopuff does not have a rating system for its drivers.

However, you can leave a review in the app store for the company itself.

How Does Gopuff Payment Work for Customers?

Paying for your items to be delivered is simple.

When you check out in the app or website, you must enter your payment information.

When you click “submit,” your card will be charged.

How Much Does Gopuff Cost?

The Gopuff app and website are free to use, but they charge a small delivery fee.

What Is Their Delivery Fee?

Gopuff charges a standard $2.95 per transaction to cover the cost of delivery.

If you order alcohol, there is an additional charge of $2.95 to cover the associated costs of delivering restricted products.

Types of Payments Gopuff Accepts

Gopuff accepts all credits and debit cards, Google Pay, Apple Pay, and Venmo.

Due to health concerns, Gopuff does not accept cash on delivery.

You can leave a cash tip for your driver, though.

Does Gopuff Charge by Time, Distance, or Order Size?


Gopuff only charges a $2.95 fee for every order.

If you order alcohol, the service will charge you an additional $2.95.

Does Gopuff Have Warehouses?

Gopuff has hundreds of micro-facilities where they store thousands of products at any given time.

These warehouses are in the cities where they deliver.

vector graphic showing a man inside of a gopuff warehouse picking things off a shelf for delivery

How Many Warehouses Does Gopuff Have?

Gopuff has over 250 micro-facilities in the country, and they are constantly expanding in the US and Europe.

Where Are Gopuff Warehouses Located?

Gopuff warehouses are wherever they offer delivery services; sometimes, they have more than one facility in a city if there is high demand.

Popular Gopuff Warehouse Locations

The main headquarters are in Philadelphia, where Gopuff has five warehouses.

Other popular warehouse locations include Atlanta, San Antonio, New York City, and Baltimore.

What Are Puff Points?

Puff Points is Gopuff’s reward program.

You can use points on future orders to save yourself money and earn free stuff.

For example, if you rack up sixty-five thousand points, you can get $20 off your order.

Thirty-two thousand points will get you a free 12-pack of Coke.

How Can I Earn Them?

Every time you place an order with Gopuff, you earn Puff Points.

You can get six thousand bonus points with your first Gopuff order!

They also offer extra points if it’s your first time using the service.

What Is Gopuff Fam?

Gopuff Fam is a membership service where you can get perks and free delivery.

The membership is only $5.95 a month, and you won’t have to pay any more delivery fees.

This membership is an excellent option for people who use the service frequently as it will save you money in the long run.

Frequently Asked Questions

Check out some of these frequently asked questions for additional information.

vector graphic showing a man on the phone with a gopuff customer service representative

My credit card/payment was rejected by Gopuff. What should I do?

Check to make sure the issue didn’t come from your end first.

Is your card locked? Did your bank block the payment?

If this doesn’t apply, the problem could be an error with the app.

Try restarting the app and try again.

If it still gets rejected, reach out to the Gopuffs help center.

Representatives are available 24/7 to assist you, and they respond and fix issues reasonably quickly.

Does Gopuff store my personal information?

Yes, Gopuff will retain your personal information to provide you with services.

However, they maintain reasonable security procedures to protect you from unlawful and accidental disclosure.

Read more about Gopuff’s privacy policy.

I’m having trouble with the Gopuff app/my order. What should I do?

Try logging out of your account for technical problems and logging back in.

You can also try restarting the app to see if that works.

If that doesn’t solve the problem or your issue is not technical, reach out to their 24/7 customer support team.

Where can I write a Gopuff review?

You can write a Gopuff review on your app store, whether Google Play or Apple.

You can also leave them a review on Facebook or Trustpilot.

Wrapping Up

Do you want the short version of how does Gopuff work?

Let’s recap.

Gopuff is a delivery service that lets you choose from thousands of convenient items like paper towels, frozen pizza, diapers, dog food, and pain medicine.

And anything else you might need for everyday life.

You can download the app or go to their website to place an order.

Create an account, add the items you want to your cart, and checkout using your preferred payment method.

The order is dispatched to a local driver who picks up your items from the closest micro-warehouse, then drops it off wherever you are with contactless delivery.

Before you can place an order, you will have to input your address to make sure Gopuff is in your area.

If they are not, chances are they will be soon.

You can shoot them a quick tweet and let them know how desperately you need snacks.

Gopuff fees are very reasonable for the service they provide.

You pay a standard $2.95 fee for every order and an extra $2.95 if you purchase alcohol.

Remember, you must be at the door with your ID in hand upon delivery, or you may not get to have your favorite micro-brew.

If you want to save more money, join their membership program for $5.95 a month and rack up Puff Points on every purchase.

Finally, if you run into any problems, reach out to their customer support team.

They have an actual phone number where you can speak to a real live person (shocking, I know).

Do you still want to know more about Gopuff and what it’s like to be a delivery driver?

Check out this complete guide to working for Gopuff.

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