Shipt Interview: Questions Asked & How To Pass
The eCommerce industry has grown exponentially over the past decade, with popular platforms like Instacart and Amazon Prime dominating the scene.
The last few years have witnessed the rise of another successful e-commerce service, Shipt, which is bringing some serious A-game to the U.S. job market.
In addition to serving over 80 American cities and employing over 40,000 delivery employees (aka shoppers), Shipt continues to grow.
Many of its own customers are even turning to the company for gig work and extra cash.
You might have been interested in this contract role because of the relatively competitive wage, flexible schedules, and other benefits.
Hence why you’re browsing our article on how to get into Shipt’s doors as one of their new shoppers.
Yet how well prepared usually are candidates for Shipt interviews?
Past Shipt-applicants-turned-superstar-shoppers provided tips on how to ace the hiring process, sample questions, and more.
What Is the Shipt Interview?
When Shipt Shoppers sign up to drive or shop for the company, they go through a vigorous application process.
As part of this process, they must go through a Shipt interview.
As part of the Shipt interview, the company determines if the applicant and the shopper are good matches.
It takes about 30 minutes or less, and you’ll need to be in a city where the app is available.
Do You Have To Do An Interview For Shipt?
No. You only need to perform a video interview and an online test.
When Does The Shipt Interview Happen?
The Shipt shopper interview can happen several days to weeks after submitting their online job form via its main website.
Response wait times can vary because their HR reviews applications on a rolling need-by-need basis.
The Shipt Interview Process
The Shipt interview process is fairly short with a few simple procedures, including:
1. Submit the online shopper job form
The application is relatively short and requires your basic information and work experiences.
It also includes possibly whether you own a driver’s license, a reliable vehicle, valid car insurance, preferred work availability, years of age, etc.
Afterward, you should receive an email confirmation within one to two business days.
2. Accept the interview request
Assuming all goes well, a Shipt recruiter will contact you via phone or email to request an interview and book an appropriate time.
3. Complete a two-part online assessment
The Shipt interview is made up of two different parts, one requiring your written answers and the other requiring a video submission of you responding to a few questions.
4. Accept the hiring offer
Suppose you’ve successfully passed the assessments; you will then be contacted again by a Shipt recruiter with your job offer for the shopper role.
Also, expect some more paperwork to fill, such as your background check, W-2 information, etc.
5. Shopper orientation
You, along with other new employees, may onboard together at the same time.
You’ll gain access to the Shopper Resource Portal, which contains all work-related questions and answers you may have, plus more.
Note: The time it takes actually to work for Shipt depends on how soon you can get all required documents into HR, how properly filled they are, how long your background check takes, and, as previously noted, the current need for Shipt delivery workers in your area.
Additionally, the company might delay your ability to schedule shifts once you become qualified to work because they also have to check whether there is an exceedingly high amount of Shipt shoppers working simultaneously.
Shipt Interview Questions
The questions as part of the Shipt interview mainly cover your past experiences in customer service.
Find here the comprehensive questionnaire and question types.
How Many Shipt Interview Questions Are There?
There are nine interview questions by Shipt.
Types of Questions
The Shipt Interview is made up of three main types of questions: video responses, essay responses, and a multiple-choice section.
- Multiple Choice: You have 60 seconds to answer each one of four multiple-choice type questions.
- Essay: Shipt’s written portion of the interview further includes two different essay-type questions. You also have one minute per question.
- Video Response: There are three video questions in total, each requires you give your response verbally within three minutes.
To help you get started on brainstorming answers and to pass your Shipt interview, find below specific sample questions shared by past Shipt interviewees.
The first four are multiple-choice types, and the last two are essay types.
- The customer orders one gallon of Horizon Organic Whole Milk, but the store is completely out. They have asked you to make a substitution. Which item do you choose?
- You are a shopping order, and an item requested is not on the shelves. What is your first move?
- The customer orders 1 pound of ground sirloin. These are the options you see. Please choose the one closest to the customer’s request.
- Your order needs to be delivered at 5 PM. It has an estimated shop time of 34 minutes and an estimated drive time of 15 minutes. What time would you arrive at the store to start shopping?
- What are the top 3 things you look for when selecting the freshest apples in stores?
- The customer orders one container of organic raspberries. When you go to grab a carton, you notice the only one left has a bit of mold in it. The product manager says that the carton is the last available. What do you text the customer?
Advice for Passing the Shipt Interview Successfully
Before even applying for any job, it’s important to research a bit about your potential future employer, particularly their mission and values.
The Shipt shopper mantra is “be accurate, be awesome, and be on time.”
In other words, shoppers are expected to be reliable individuals, hard workers, independent, endearing, and disciplined during difficult situations.
Furthermore, to ensure you’re fully prepared, here are our three main interview recommendations:
1. Prepare Ahead of Time
Give yourself a day beforehand also to ensure you have a working desktop or setup, including fast internet, webcam, and microphone.
Depending on your personal style, two to three days beforehand can also be enough to research common interview questions and answers related to the customer service industry or the specific shopper role, including whether there’s high demand in your city.
You’ll also want to draft your own responses, rehearse alone or with others, refine them for clarity, and time yourself during practice.
2. Be Honest and Genuine
Be honest in sharing your greatest accomplishment during the interview by mentioning your learned mistakes that lead to significant improvements.
Also, suppose you are genuinely interested in working for Shipt.
In that case, sincerity will show to the employer by asking the right questions and showing enthusiasm or passion for your own answers.
3. Have Confidence
It goes without saying that a successful interview means a candidate who has done the job research and practiced more times than reading about the company.
You’re not expected to know Shipt’s annual sales growth or all the cities it operates in.
What’s more important is how much time you give to rehearsing the right sample questions and answers.
What to Expect After a Shipt Interview
Interviews are only half the battle!
Thankfully, Shipt responds relatively fast to a hiring decision.
How Long Does it Take to Hear Back?
Shipt typically provides a decision within 3-5 working days of you completing its interview.
How do I know if Shipt Hired Me?
Upon Shipt’s hire offer, Docusign documents will be sent to you for signing.
Frequently Asked Questions
Here are more commonly asked questions by other past Shipt shopper candidates:
Will Shipt hire felons?
Yes. Shipt has been reported for several instances where people with a previous criminal record were onboarded into the company.
Will Shipt pay mileage?
Mileage reimbursement is not currently offered by Shipt.
In any case, you can track this and file it with your taxes at the end of the year.
Does Shipt run a credit check?
No. However, Shipt runs a background check and performs it via a national third-party vendor while involving searches in several federal systems.
Nail That Interview
Now you are almost ready for your Shipt interview success!
By reviewing our guide on Shipt interview tips, including sample questions and frequently asked ones, you’re just one step closer to nailing the contractor role.
It then just becomes a matter of how well you adapt to virtual communications and the confidence you bring on camera.