Key Takeaways
- The Shipt interview, part of the shopper application process, includes a video interview and an online test.
- Applicants submit an online form and, if selected, complete a two-part assessment with written and video responses.
- Interview questions focus on customer service and problem-solving in shopping scenarios.
- Successful candidates are notified within 3-5 days and proceed with document signing and onboarding.
What Is the Shipt Interview?
A Shipt interview is a step in the application process where the company assesses whether applicants are suitable for the shopper role, typically lasting under 30 minutes and requiring the presence in a city where Shipt operates.
The Shipt interview involves a video interview and an online test but not a traditional in-person interview.
The timing of the interview can vary, occurring days to weeks after the online application is submitted, depending on the company’s current needs and the volume of applicants.
The Shipt Interview Process
The Shipt interview process is fairly short with a few simple procedures, including:
1. Submit the online shopper job form
The application is relatively short and requires your basic information and work experiences.
It also includes possibly whether you own a driver’s license, a reliable vehicle, valid car insurance, preferred work availability, years of age, etc.
Afterward, you should receive an email confirmation within one to two business days.
2. Accept the interview request
Assuming all goes well, a Shipt recruiter will contact you via phone or email to request an interview and book an appropriate time.
3. Complete a two-part online assessment
The Shipt interview is made up of two different parts, one requiring your written answers and the other requiring a video submission of you responding to a few questions.
4. Accept the hiring offer
Suppose you’ve successfully passed the assessments; you will then be contacted again by a Shipt recruiter with your job offer for the shopper role.
Also, expect some more paperwork to fill, such as your background check, W-2 information, etc.
5. Shopper orientation
You, along with other new employees, may onboard together at the same time.
You’ll gain access to the Shopper Resource Portal, which contains all work-related questions and answers you may have, plus more.
Note:
The time it takes actually to work for Shipt depends on how soon you can get all required documents into HR, how properly filled they are, how long your background check takes, and, as previously noted, the current need for Shipt delivery workers in your area.
Additionally, the company might delay your ability to schedule shifts once you become qualified to work because they also have to check whether there is an exceedingly high amount of Shipt shoppers working simultaneously.
Shipt Interview Questions
The questions as part of the Shipt interview mainly cover your past experiences in customer service.
Find here the comprehensive questionnaire and question types.
How Many Shipt Interview Questions Are There?
There are nine interview questions by Shipt.
Types of Questions
The Shipt Interview is made up of three main types of questions: video responses, essay responses, and a multiple-choice section.
- Multiple Choice: You have 60 seconds to answer each one of four multiple-choice type questions.
- Essay: Shipt’s written portion of the interview further includes two different essay-type questions. You also have one minute per question.
- Video Response: There are three video questions in total, each requires you give your response verbally within three minutes.
Sample Questions
To help you get started on brainstorming answers and to pass your Shipt interview, find below specific sample questions shared by past Shipt interviewees.
The first four are multiple-choice types, and the last two are essay types.
- The customer orders one gallon of Horizon Organic Whole Milk, but the store is completely out. They have asked you to make a substitution. Which item do you choose?
- You are a shopping order, and an item requested is not on the shelves. What is your first move?
- The customer orders 1 pound of ground sirloin. These are the options you see. Please choose the one closest to the customer’s request.
- Your order needs to be delivered at 5 PM. It has an estimated shop time of 34 minutes and an estimated drive time of 15 minutes. What time would you arrive at the store to start shopping?
- What are the top 3 things you look for when selecting the freshest apples in stores?
- The customer orders one container of organic raspberries. When you go to grab a carton, you notice the only one left has a bit of mold in it. The product manager says that the carton is the last available. What do you text the customer?
Advice for Passing the Shipt Interview Successfully
Before even applying for any job, it’s important to research a bit about your potential future employer, particularly their mission and values.
The Shipt shopper mantra is “be accurate, be awesome, and be on time.”
In other words, shoppers are expected to be reliable individuals, hard workers, independent, endearing, and disciplined during difficult situations.
Furthermore, to ensure you’re fully prepared, here are our three main interview recommendations:
1. Prepare Ahead of Time
Give yourself a day beforehand also to ensure you have a working desktop or setup, including fast internet, webcam, and microphone.
Depending on your personal style, two to three days beforehand can also be enough to research common interview questions and answers related to the customer service industry or the specific shopper role, including whether there’s high demand in your city.
You’ll also want to draft your own responses, rehearse alone or with others, refine them for clarity, and time yourself during practice.
2. Be Honest and Genuine
Be honest in sharing your greatest accomplishment during the interview by mentioning your learned mistakes that lead to significant improvements.
Also, suppose you are genuinely interested in working for Shipt.
In that case, sincerity will show to the employer by asking the right questions and showing enthusiasm or passion for your own answers.
3. Have Confidence
It goes without saying that a successful interview means a candidate who has done the job research and practiced more times than reading about the company.
You’re not expected to know Shipt’s annual sales growth or all the cities it operates in.
What’s more important is how much time you give to rehearsing the right sample questions and answers.
What to Expect After a Shipt Interview
Congratulations on completing your interview! The next steps in the hiring process can be both exciting and a bit anxious. Here’s what you should anticipate following your interview with Shipt.
- How Quickly Will I Receive a Response? Shipt is known for its efficiency in communication. You can expect to receive a decision from them within 3-5 working days after your interview has concluded.
- How Will I Know if I’ve Been Offered a Position? If Shipt decides to bring you onboard, you’ll be notified with an offer. Shortly after, you’ll receive Docusign documents via email that you’ll need to sign as part of the hiring process.
Frequently Asked Questions
Will Shipt hire felons?
Yes. Shipt has been reported for several instances where people with a previous criminal record were onboarded into the company.
Will Shipt pay mileage?
Mileage reimbursement is not currently offered by Shipt. In any case, you can track this and file it with your taxes at the end of the year.
Does Shipt run a credit check?
No. However, Shipt runs a background check and performs it via a national third-party vendor while involving searches in several federal systems.
