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How Turo Go Works For Renters And Vehicle Hosts

Experience hassle-free car sharing as a renter or a host on Turo Go. Learn how the app works so you can sign up and start your first trip today.

Key Takeaways

  • Turo Go enables keyless car access and streamlined rental processes for both guests and hosts.
  • Offers guests convenient, contactless pickups and returns in select cities, enhancing rental flexibility.
  • Provides hosts increased visibility and rental opportunities by featuring their cars as Turo Go-enabled.
  • Simplifies the rental experience with a user-friendly app, promoting efficiency and user satisfaction.

Part 1: Turo Go for Renters (Customers)

Turo Go is an innovative digital technology developed by Turo, the world’s largest car-sharing marketplace.

It enables renters to book, locate, and unlock eligible cars right from the Turo app, eliminating the hassle of physical key exchanges.

With a Turo account, you can book a car instantly, enjoy contactless check-in and drop-off, and start your trip without needing to meet your host in person.

You’ll still find a key inside a secure RF-blocking pouch so you can use the car normally during your trip.

The user-friendly app guides you from start to finish—from finding the right vehicle, finalizing a booking with the host, and unlocking the car to checking out after a trip and paying your fees.

You can also avail of a Turo protection plan or contact Customer Support while on the go.

How Turo Go Works for Renters

Here’s how to make the most of every trip and enjoy a seamless rental experience on Turo Go:

Booking Process

To use Turo Go, you’ll first need to create an account and get approved to drive. This can take 24 hours or more.

You can easily view your approval status on your Account page.

Once you’re approved to drive, you can choose your location and browse cars on the platform. To find Turo Go-enabled vehicles, use the “App Unlock” filter. 

Read the listing and instructions carefully before booking your trip. You’ll need to select your start and end times, vehicle location, distance included, and protection plan.

Review the breakdown of your trip costs, and wait for an email from Turo confirming your booking.

Unlocking Vehicles

After booking a Turo Go vehicle, the Turo app will provide directions to the car and show you a map with its location.

You’ll need Wi-Fi access or cellular data to check in and out remotely and unlock the car at the beginning of your trip.

Ensure that you’ve downloaded the latest version of the Turo app and that Bluetooth is enabled on your phone. Stand next to the driver’s side door and tap the Unlock button on the app.

You’ll find the car key in a protective pouch in the glove compartment. Use it to lock, unlock, and start the car during your trip. Lock the car using the Turo app after checking out.

Key Features

Turo Go technology enables features that make the rental process smoother and faster.

These include GPS guidance to help you locate your car, keyless entry for a contactless experience, and digital check-in and check-out for your utmost convenience.

The app’s flexibility allows for instant booking and easy access to a wide range of car makes and models, from daily drivers to luxury sports cars.

You can also add a driver, purchase extra items, avail of a protection plan, and contact customer service anytime, anywhere.

Costs and Fees Associated with Turo Go

Turo doesn’t impose a separate charge for Turo Go-enabled vehicles.

However, hosts can decide to charge more for the added convenience and flexibility of Turo Go when setting the daily trip price for their vehicle.

The price of a Turo Go trip will depend on the vehicle you choose, the length of the trip, available discounts, and seasonality. Turo then adds a trip fee, which goes directly to the platform, and is a percentage of the trip price.

Additional trip costs include your protection plan, a security deposit for high-end vehicles, and applicable taxes based on your location.

You may also be charged a young driver fee based on your age, and an airport or Hawaii operations fee depending on your location.

Before booking your trip, the Turo app will display an itemized list of your trip costs on your checkout screen.

You can add or remove extra services, or change the selections on your list.

Analysis: Is Turo Go Worth It for Renters?

Turo Go is an excellent car-sharing option for renters who value the convenience of instantly booking and accessing vehicles.

Unlike rental car companies, Turo Go isn’t constrained to one fixed location. It operates 24/7, with round-the-clock Customer Service.

This can be a benefit to busy professionals, spontaneous travelers, or someone who prefers making trips at a moment’s notice.

Turo Go also has a lot to offer in terms of features and flexibility. If you need to customize trip details, coordinate with your host, or avail extra items like pre-paid fuel, car seats, or camping equipment, the app lets you do so in just a few taps.

When it comes to pricing, Turo Go hosts offer discounts for long trips, early bookings, and regular customers, which can lower your trip price.

However, your total trip cost can quickly balloon once you factor in Turo’s trip fee, protection plans, and extra items.

Note that your auto insurance policy may not apply to Turo Go, since it’s a peer-to-peer car-sharing platform and not a rental car company.

Part 2: Turo Go for Hosts

Turo Go offers a new level of car-sharing convenience not only for renters but also for hosts.

With remote unlocking technology, running a touchless and automatic vehicle rental business is now easier than ever.

Pickups and returns don’t require you to host in person, and you can now manage listings effortlessly within the Turo app.

Maximize your earning potential by taking more trips, accepting instant bookings, and operating your business 24/7.

All-Star Hosts on Turo Go enjoy additional rewards and benefits, including more visibility in search results, travel credits, extra bookings, and exclusive event invites.

How Turo Go Works for Hosts

Here’s a quick guide on how to sign up and start earning as a Turo Go Host:

Setting Up Turo Go

Before activating Turo Go, ensure that your car is eligible for the service. Turo Go-enabled cars include most models from Audi, BMW, Ford, and Volkswagen from the year 2015 and onwards.

You’ll need to register as a Turo Go host on the app and meet the required performance metrics.

Turo Go Digital requires you to have a valid OEM Connected Car subscription from your vehicle manufacturer. This allows you to Lock and Unlock your vehicle via a smartphone app.

After registering and meeting the requirements, you’ll be able to activate Turo Go on your app. Purchase a radio frequency pouch from Turo’s recommended provider to store your car keys.

Managing Rentals

With Turo Go’s remote unlocking technology, you and your renters will be able to locate, lock, and unlock your rental vehicles directly from the app.

There’s no need for you to physically hand over your keys. Manage your rentals remotely by providing guest instructions, responding to questions, and confirming bookings in-app.

Turo Go allows renters to check themselves in, and find your car via GPS. It also pre-screens them with an additional identity verification step, so you don’t have to check licenses manually.

If you want to adjust your vehicle availability, set pickup and return hours, enable Instant Booking, or track your vehicle, you can do so with the app Calendar, Settings, and Telemetrics.

Benefits to Hosts

Turo Go not only provides a seamless experience for renters, but it also benefits hosts by allowing them to earn more with less effort.

With hassle-free, contactless check-ins and drop-offs, you’ll be able to accept more bookings, even outside your normal business hours.

The reduced need for in-person interactions and manual check-in procedures frees up much of your time and energy.

With the Turo app, you can message customers, adjust prices, customize trip preferences, and report issues in just a few taps.

Essential site functionality, such as guest pre-screening, protection plans, and round-the-clock Customer Support, keeps you, your vehicle, and your customers safe.

Taking pre-trip photos and post-trip photos will help you claim reimbursement in case of damage to your vehicle.

Costs and Investment for Hosts

You can register as a Turo Go Host and activate Turo Go on your app for free.

However, you’ll need to pay for an up-to-date OEM Connected Car subscription to enable keyless car access for your vehicle.

This can cost anywhere from $15 to $50 per month, depending on your car’s make, model, and manufacturer.

You’ll also need to purchase a radio frequency (RF) pouch to safely store your key while keeping your car locked.

Turo Go recommends a Faraday bag, which costs around $13. Protection plans can deduct 10 to 40% from your trip price, depending on your chosen plan.

Alongside these costs is a potential increase in earnings due to the growing demand for Turo Go services.

You can use the app’s Automatic Pricing Tools to optimize your daily rates according to seasonality and your local market.

Analysis: Is Turo Go Worth It for Hosts?

Turo Go offers access to one of the world’s largest car-sharing marketplaces.

It streamlines the vehicle rental process to make things easier, faster, and safer for hosts and their vehicles.

If you’re looking to start a car rental business, either full-time or as a side hustle, Turo Go hosting is worth considering.

Startup costs are minimal, trips can be managed remotely, and you’re free to set your prices and schedule.

In addition to the earnings opportunities offered by Turo Go, guest pre-screening and protection plans are available for your safety and peace of mind.

Operational aspects include your car repairs and maintenance expenses, OEM-connected car subscription, and personal auto insurance policy. You’ll also need to meet Turo’s specified performance metrics before you can start hosting.

In case of accidents and damage, submitting post-trip photos within 24 hours is necessary to qualify for protection.

Note that Turo’s protection plans take a percentage out of your earnings. You’ll need to adjust your pricing accordingly while remaining competitive to attract customers.

Conclusion: Turo Go’s Place in the Sharing Economy

With Turo Go’s streamlined service and user-friendly app, the car rental process is now easier and more efficient for renters and hosts alike. 

Revolutionary remote unlocking technology has enabled a seamless rental experience for guests, simplified listing management for hosts, and enhanced security for all vehicles.

By providing instant mobility in today’s fast-paced world, Turo Go has reached the forefront of the car-sharing industry. It’s leading the way for innovation in transportation.

With more and more users eager to try the Turo experience, it’s always best to weigh the platform’s unique benefits and drawbacks before you share your ride or get behind the wheel.

Current Version
May 13, 2024
Written By Brett Helling
Update Details This post has been completely re-written from scratch. The old post has been removed and replaced to better address accuracy and quality.

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