Key Takeaways
- Turo Go enables keyless car access and streamlined rental processes for both guests and hosts.
- Offers guests convenient, contactless pickups and returns in select cities, enhancing rental flexibility.
- Provides hosts increased visibility and rental opportunities by featuring their cars as Turo Go-enabled.
- Simplifies the rental experience with a user-friendly app, promoting efficiency and user satisfaction.
What Is Turo Go?
Turo Go is a feature within the Turo app that allows renters to book, find, and unlock rental cars without physical interaction with the host, available in select US cities.
This keyless entry system, supported on both iOS and Android devices, enables renters to access vehicles easily and return them at their convenience, bypassing the need to coordinate with the host.
For hosts, Turo Go enhances rental visibility and offers a seamless experience for guests, with added benefits like a Turo Go-specific search function and increased security through an additional identity verification step for guests.
The process supports contactless pick-up and drop-off, requiring hosts to submit post-trip photos within 24 hours of reclaiming their vehicle, ensuring a smooth and efficient rental experience for both parties.
Related: How does Turo work?
How to Use Turo Go as a Customer
To use Turo Go as a renter, start by downloading and signing into the Turo app, available on both the App Store and Google Play.
If you’re new to Turo, you can create an account using your email, Apple ID, Facebook, or Google account, and follow the on-screen instructions to sign up.
How to Use Turo Go as a Host
For hosts to enable Turo Go, they must have completed at least three trips, be located in an eligible area, and meet specific vehicle and performance requirements, including an OEM-connected vehicle subscription.
Eligible vehicle types vary by country, covering select models from manufacturers like Audi, BMW, Ford, Jaguar, Land Rover, Lexus, Volkswagen, and Tesla.
Activating Turo Go for guests involves confirming your location, agreeing to terms and conditions, and then selecting “Yes” to enable it. You’ll receive a notification confirming activation.
To rent a car using Turo Go, open the app, select the “Turo Go” option to find nearby cars, and follow the prompts to reserve. When it’s time to pick up the car, the app provides the location and unlocks it using Bluetooth or cellular connection.
Before starting your trip, upload photos of the vehicle’s condition through the app. Identity verification is streamlined within the app, eliminating the need for a physical driver’s license check.
Upon completing your rental, return the car to the designated spot and use the app to lock it, with no need for in-person host interaction.
