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How To Use DoorDash Tracking To Follow An Order You Placed

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How Long Does It Take DoorDash To Deliver?

Every DoorDash delivery will be different.

The delivery time of an order depends on a few things:

  • the restaurant’s speed
  • the distance between the restaurant and your location
  • the number of stops your driver makes

Delivery times can range anywhere from 20 minutes to a few hours.

You can track the status of your order, your Dasher’s location, and the estimated delivery time.

How to Track a DoorDash Order

The DoorDash app offers a way to track your order through your phone.

If you don’t have a phone, you still have the option of tracking your order on a computer.

Tracking an Order Using the DoorDash App

After you download the DoorDash onto your smartphone and place an order, you can track it directly through the app.

Start on the “Orders” tab in the app and tap on your order.

The order information will tell you the estimated time of arrival and what “stage” it’s in – the three stages are “restaurant is confirming order” “Dasher is at the restaurant” and “Dasher is on the way to you.”

Once a Dasher has claimed your order, a map will appear.

This map shows you the Dasher’s real-time location and their respective distance from the restaurant.

If you’d like updates on your order, you have the option of calling or texting your Dasher.

However, remember that if they do not answer, they’re probably driving.

Tracking an Order Using a Computer

If you’ve placed an order on a computer, tracking it is still easy.

While logged in to your DoorDash account, select your order and click “Help.”

Then, click “Order Status.”

There are two prompts you can choose from: “When is my order being delivered?” and “What is my Dasher’s status?”

You will receive an estimated delivery time and details about your Dasher like how far they are from the restaurant, if they have any other stops along the way, etc.

How Do I Know if Someone Picked Up My DoorDash Order?

After the restaurant confirms your order, the DoorDash app will also tell you when you have a Dasher.

When the map appears, it will show you your Dasher’s location from the restaurant.

Underneath the map, it should also contain your Dasher’s first name and last initial.

The app will also notify you when your Dasher is on their way to you with your order.

What Happens if DoorDash Is Late?

While DoorDash is convenient, one of the most frustrating things is a late order.

This is especially frustrating when you’ve ordered from a restaurant with a short delivery time, but the actual delivery ends up taking twice as long.

If your order arrives late, you can notify DoorDash through the app.

Just follow these simple steps:

  1. Select your order and click “Help”
  2. Under “Delivery Issues” select “Arrived late”
  3. Follow the prompts on the screen to report the issue

DoorDash’s team should handle the issue and act accordingly, whether it’s changing the estimated delivery time for that restaurant in the future, contacting the Dasher, etc.

Troubleshooting: Why Can’t I Track My DoorDash Order?

Tracking your order is a great feature, but like any app, DoorDash deals with common issues and bugs.

From account problems to internal glitches that get you free food to human error, many issues might interfere with your tracking.

DoorDash Is Down

Sometimes, DoorDash crashes for either or both the customer and the Dasher.

If the DoorDash app is working and you’ve successfully placed an order, there’s still a chance the Dasher app is down.

When this happens, many orders are being placed, but none are available to pick up by Dashers.

If you believe the app is down or want to report an issue, you can always contact DoorDash directly.

You can also check out Downdetector, a website that contains all reports of issues/outages of specific apps and websites.

Downdetector provides a map of “hot spots” in the United States where high numbers of issues are reported.

The Restaurant Delivers Orders Internally

While most restaurants partner with DoorDash to have orders picked up by Dashers, some merely use it as an ordering platform.

This means that you can place a delivery order, but that restaurant already has an employee designated to do deliveries.

When restaurants deliver orders internally, they don’t have DoorDash tracking info since it’s not actually a Dasher who delivers your food.

Dasher Phone Settings Are Not Correct

DoorDash requires your Dasher to use a smartphone when delivering.

If their settings are incorrect, this could cause issues with tracking your order.

Sometimes, your Dasher’s app needs to be updated to the latest version.

This can cause internal issues with your order.

Another possible problem is that your Dasher does not have enough data on their phone plan.

Since your Dasher is always on the move and must use data through the Dasher and Maps app, not having enough space can cause connection issues.

Still Having Trouble? Contact DoorDash Customer Service

DoorDash customer service is available through a Consumer Help Center containing answers to common issues; through a chat; and finally via phone (855-431-0459).

Frequently Asked Questions

We’ve compiled a list of the most common DoorDash FAQs and answers.

Why is DoorDash so slow?

While DoorDash tries its best to give you the correct estimated delivery times, many factors can cause orders to be slow.

Often, there are not enough drivers to handle the number of orders for one area.

If you live in a big city or order during a busy time, your Dasher might be stuck in traffic.

There are even times when your Dasher has three orders they must complete at once, and your order is the last stop.

Can you share DoorDash tracking status?

When you choose a restaurant to order from, you can create a Group Order, which provides you with a customizable link.

This link is shareable with anyone, and people can add items they want to the order.
Sometimes, participants will need a DoorDash account to add items.

Final Thoughts on DoorDash Tracking

When ordering food through DoorDash, you want peace of mind knowing that the food you paid for is delivered quickly and safely to your location.

Luckily, DoorDash offers real-time tracking on any order you make.

You can see your driver’s location, when they get to the restaurant, and when they’re on their way to you.

Tracking isn’t always perfect, and there will be times when issues or bugs can interfere.

However, DoorDash’s customer service is a click or phone call away.

Have I made you hungry yet?

Well, what are you waiting for?

Your food could have been here by now!

Comment below if you have any more questions. 🙂

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