- How to Get Higher DoorDash Ratings
- 1. Accept More Orders
- 2. Choose Orders that You Can Deliver on Time
- 3. Communication
- 4. Following Delivery Instructions
- 5. Order Handling
- 6. Friendliness
- 7. Keep Your Car in Top Condition
- 8. Charge Your Phone
- 9. Park Near WiFi
- 10. Double-Check Orders When Making a Pick-Up
- 11. Add the Extras
- 12. Check for Customer Notes
- 13. Bring Your Red Card
- Frequently Asked Questions
- Getting the Most from Your Gig
How to Get Higher DoorDash Ratings
- Accept More Orders
- Choose Orders that You Can Deliver on Time
- Following Delivery Instructions
- Order Handling
- Keep Your Car in Top Condition
- Charge Your Phone
- Park Near WiFi
- Double-Check Orders When Making a Pick-Up
- Add the Extras
- Check for Customer Notes
- Bring Your Red Card
If you’re a DoorDash delivery driver, don’t despair if you have a low rating. There are ways to repair your rating and get it higher. Here are a few strategies for avoiding deactivation.
1. Accept More Orders
The DoorDash customer rating is a rolling average, meaning that it is pulled from the dasher’s performance on the most recent 100 orders, as rated by customers.
If you had a lower score – three stars or less – it can be raised over time with more ratings with better customer service.
2. Choose Orders that You Can Deliver on Time
A DoorDash contract delivery driver can accept orders or pass them up, so the smart dasher will only accept orders that they’re able to fulfill on time and with the best customer service.
Customers can rate delivery drivers on how well they communicate with them.
DoorDash delivery drivers can often increase their customer rating by sending a simple “thank you” to customers upon order completion.
4. Following Delivery Instructions
Paying attention to delivery instructions and following them to the letter will make for happier DoorDash customers and higher customer ratings for dashers.
5. Order Handling
A wilted salad, a hamburger that’s fallen apart, cold french fries, or a caramel latte that’s half full because it spilled during delivery – these are just a few disaster scenarios for food delivery drivers on DoorDash, GrubHub, or Uber Eats.
Food delivery service customers expect their orders to arrive at their homes or businesses just as they would if they were in their favorite restaurants.
DoorDash drivers who handle the food they’re delivering to keep it in good condition will get much higher ratings from customers.
A friendly wave and happy greeting will go a long way toward getting a dasher five-star ratings from customers.
Thanking a customer for their business should be part of every order completed.
7. Keep Your Car in Top Condition
A car that breaks down during DoorDash food deliveries will make food drop-offs late and will lower ratings.
If your vehicle is key to your gig livelihood, keeping it well-maintained will make it easier to keep a high customer rating on DoorDash.
8. Charge Your Phone
DoorDash drivers can’t get orders if their smartphones are dead. Keeping a phone charger in the car is a great idea.
9. Park Near WiFi
As a DoorDash driver, you’ll need to access the DoorDash app as well as GPS, so having good WiFi reception will ensure you have the connectivity to do your job well.
When you park near WiFi, you’ll likely see a higher surge in good DoorDash ratings from customers.
10. Double-Check Orders When Making a Pick-Up
Restaurants can make mistakes, and nothing is more awkward than delivering an order for four when there are only three sandwiches in the bag.
DoorDash drivers who double-check orders before leaving restaurants will deliver accurate orders and get higher ratings.
11. Add the Extras
Consideration for customers can add up to tips.
Including disposable utensils, napkins, straws, extra ketchup or salsa, and mints improve customers’ delivery experiences and are likely to increase DoorDash customer ratings and tips.
12. Check for Customer Notes
DoorDash customers will often leave notes for their delivery driver.
Check these to make sure all instructions are followed.
Fulfilling customers’ requests leads to higher ratings and more earned in tips.
13. Bring Your Red Card
DoorDash drivers should make sure they remember to bring their red card along to pay for food orders at restaurants.
Going back to retrieve the red card from home will make your delivery time long and the food ordered cold.
Frequently Asked Questions
Anything else you wanted to know about DoorDash customer ratings is likely covered here in these trending FAQs about DoorDash customer ratings.
Is it Difficult to Maintain a High Rating on DoorDash?
Don’t let the customer rating requirements on DoorDash scare you.
Maintaining a rating of 4.2 stars or more is as simple as providing your customers a positive delivery experience by being on time, handling their orders with care, following instructions, and being friendly and polite.
Nobody is perfect, so if a DoorDash driver gets negative feedback occasionally, it can be improved with positive feedback on future orders.
How Often Do Customers Rate DoorDash Drivers?
DoorDash customers don’t have to provide a rating after they receive their deliveries, but they’ll receive a prompt to rate their last delivery when they place a new order.
How Do I Check My DoorDash Customer Rating?
DoorDash delivery drivers can check their customer ratings following these easy steps:
1. Open the DoorDash app
2. Tap on the menu
3. Click on the DoorDash ratings option.
How Can Customers Complain about a DoorDash delivery experience?
DoorDash customers or restaurants can file complaints about their delivery driver or delivery experience by contacting DoorDash support.
What if I Get Deactivated for Low Ratings?
An in-app message will notify a DoorDash delivery driver of deactivation, and an email will also be sent.
Usually, a reason for the deactivation will be included.
If an appeal is possible, instructions for the appeal will be provided.
Deactivation for low ratings may not qualify for DoorDash’s appeal process, which begins by completing an appeal form.
If deactivation cannot be appealed, a delivery driver’s best option would be to apply with another food delivery service and focus on improving customer service.
Getting the Most from Your Gig
DoorDash Inc. Is a popular option for gig economy workers for many reasons.
Unlike Uber or Lyft, DoorDash drivers don’t have to keep their vehicles washed and vacuumed since customers won’t be riding in them.
In many cities, restaurants are located in the same area, making it possible to group orders and earn more.
DoorDash also provides challenges as well as higher rates of pay during peak hours.
Delivery drivers earn a base payment for deliveries plus tips, so working as an independent contractor for DoorDash can be a lucrative side gig or full-time job, even when car maintenance and fuel are figured into the equation.
Having a high customer rating on DoorDash’s star rating system can prevent deactivation for a DoorDash delivery driver, but most importantly, DoorDash customers who give high ratings to their delivery drivers are more likely to tip well.
Getting good scores on DoorDash’s star rating system isn’t difficult, but it does require these habits:
- Timeliness and Time Management
- Checking Orders for Accuracy
- Following Directions Well
- Consistently Great Customer Service
Making these positive customer service strategies a habit will make your DoorDash customer rating soar along with your tips.