What is Veyo and How Does it Work?

What is Veyo?

Veyo is a ride-sharing app that connects seniors who need non-emergency medical transportation with freelance drivers who can drive them to their medical appointments.

This company specializes in driving older people and those with disabilities from and to healthcare facilities, pharmacies, and other medical destinations.

The platform relies on advanced technology to match passengers with suitable vehicles based on their health and mobility needs.

For example, if someone uses a wheelchair, the application will match them with a driver who can assist them and an equipped vehicle to cater to their needs.

How Veyo Works: Service Overview

This ride-sharing service can help patients reach their appointments conveniently and allows medical professionals to access patients easily.

At the same time, drivers can make cash by driving with Veyo.

For Patients

The process is straightforward, offering older people and those with disabilities a convenient way to arrive at their medical appointments on time.

People can download the app from the App Store or Google Store and book an online ride.

They can also call a call center to book a ride. Patients receive details about the call center’s address and phone number as part of their healthcare plan.

Drivers go through drug testing and provide their IDs to ensure safety.

Scheduling regular and routine rides two business days before your appointment is recommended. Yet, Veyo can also schedule more urgent rides, where you can access a driver in as little as three hours.

Veyo offers different types of vehicles. Standard cars are available for people without mobility issues, while there are wheelchair-accessible vans for patients who need them.

Once the trip is confirmed, Veyo will provide details about your upcoming ride, including the driver’s name and estimated arrival time.

The driver will pick up the patient at the agreed-upon pickup point and transport them to their destination.

For Healthcare Providers

Healthcare providers like Medicaid and Medicare can contact Veyo’s sales team to establish a partnership.

They can plan special Veyo pickup services for their clients to ensure they don’t miss regular checkup appointments.

In this case, healthcare providers can request rides for their patients by integrating Veyo with their medical practice’s office management software.

They can also refer patients to Veyo’s scheduling options and encourage them to use the app.

Veyo improves service quality and reduces no-shows due to lack of transportation. The app is straightforward to use and improves the overall patient experience.

Technology and Logistics

Veyo’s technology streamlines operations through various features. Route optimization depends on algorithms to optimize ride schedules and routes for the most efficient travel time.

Patients, guardians, and healthcare providers can track rides in real-time. The app guarantees that patients arrive safely and on time at their destinations.

The Veyo Difference: Specializing in NEMT

Veyo is different from other ride-sharing and ride-hailing apps and transportation providers because it focuses on driving people with specific medical needs to their medical appointments.

It’s a special service for healthcare transportation that serves people with mobility issues, disabilities, and older people. As a result, the app tailors its services to suit the needs of these customers.

The app doesn’t provide drivers with special training, but before they can drive, they’re required to watch some videos that explain how the service works.

These videos cover some topics like HIPAA and ADA compliance. They also explain how to use the app.

Veyo leverages technology to offer a seamless booking and riding experience, unlike other NEMT apps.

Features like online booking, integration with healthcare providers’ systems, and real-time tracking can all improve the service quality.

Benefits of Using Veyo

Veyo offers multiple benefits and advantages to all parties concerned.

For Patients

Veyo removes barriers and makes healthcare services more accessible. Scheduling rides is easy with various ride options, including wheelchair-accessible vehicles.

The app prioritizes reliability with technology features that optimize safety and convenience by tracking vehicles. These features ensure that patients will arrive at their appointments on time.

Patients can specify their needs while booking their rides. Contacting Veyo customer service is also available for special requests.

Veyo’s drivers can access educational resources that help them maintain a professional service level.

For Healthcare Providers

This reliable service reduces no-shows, so healthcare professionals can provide better care to those who need it.

When patients arrive at their appointments on time and feel comfortable, they have a positive feeling about the healthcare practice and provider.

For Health Insurance Plans

Veyo offers a more cost-efficient solution compared to other NEMT services like SafeRide.

Reliable transportation to healthcare appointments leads to better adherence to treatment plans and improves overall outcomes for patients. This results in lower insurance costs.

Who Can Use Veyo?

Veyo’s services are designed to suit those who require non-emergency medical transportation but may not have reliable transportation options available.

Here are some people who can benefit from Veyo.

• Seniors who can’t drive, live alone, or have no access to a helper or guardian who can drive them safely to their medical appointments.
• Patients with mobility issues, can’t walk for long distances, use wheelchairs, or rely on other walking aids.
• Seniors and patients with disabilities who can’t use public transportation.
• Individuals who need dialysis treatments.
• Patients who undergo cancer treatments who occasionally experience fatigue or weakness.
• People with vision impairments who can’t drive or navigate public transportation safely.
• Medicaid and Medicare beneficiaries, as these programs can cover transportation costs for qualified medical appointments.

NEMT Eligibility

Before you can book a ride with Veyo, you can check if you’re eligible for this service and its benefits.

There isn’t one solution that suits everyone, so you can check if you’re eligible by contacting a health insurance provider, check with your Medicare or Medicaid agency, or Veyo.

Here are some factors that determine if you’re eligible.

• Patient doesn’t have an alternative means of transportation. For example, they don’t own a functioning car.
• Lack of a family member, guardian, friend, or neighbor willing to drive the patient to their appointment.
• Public transportation options aren’t accessible due to a medical condition or because they are far away.
• There’s a medical necessity like a disability that prevents people from reaching their health providers.
• A scheduled treatment or procedure for a medical issue.

If you aren’t eligible for Veyo, you can contact your health insurance provider or healthcare provider. They might suggest other options that work for you.

Getting Started with Veyo

Veyo provides different accessibility options, depending on your role in the healthcare ecosystem.

For Individuals Needing Transportation

This app streamlines transportation through various easy steps.

Eligibility Check

Patients should check if they’re eligible for Veyo or other NEMT providers.

You can reach out to your health plan customer service department and ask about available NEMT options and their benefits. They’ll confirm if your plan covers transportation and specific eligibility requirements you should meet.

Check with your Medicare or Medicaid agency if possible. Contact your state’s agency or plan administrator for details about available NEMT programs.

Schedule a Ride

Once you’ve confirmed your eligibility, you can book a ride through the app’s portal. You can also ask your healthcare provider to schedule a ride on your behalf.

Veyo also offers patients the option to schedule their rides via a phone number. You can get the local Veyo number from your healthcare provider.

Confirm Scheduling Details

Provide details about your upcoming appointment, like the date, time, location, and any specific needs. Veyo will ask for your contact information and preferred means of transportation.

The app will provide ride details and your driver’s information. You can also check the expected arrival time.

For Healthcare Providers Coordinating Rides

Healthcare providers can coordinate rides on behalf of their patients. It’s considered part of the overall healthcare service they offer.

Partnership Inquiry

Veyo partners with various healthcare providers. Explore their partnership options by contacting the sales team to see if you can offer this service to patients.

Integration Options

Veyo offers various options to integrate their services into your practice’s system.

They can provide a dedicated scheduling system or install a program to your office management’s software to allow you to directly schedule rides as part of your normal workflow.

For Health Plans Interested in Partnering with Veyo

Health plans can cooperate with Veyo to offer cost-efficient transportation options and improved health outcomes.

The specific details of a partnership between a health plan and Veyo are tailored based on the plan’s service and patients’ needs.

This partnership might involve secure data sharing. It allows for smoother coordination between healthcare providers, plans, and Veyo.

Conclusion: Is Veyo Right for You?

Veyo is a reliable NEMT provider that aims to improve healthcare outcomes by driving patients and seniors to their scheduled appointments. Consider contacting Veyo if you need to book a ride for yourself or a loved one because it’s safe and reliable.

Never miss another medical appointment. Veyo will assign a driver to pick you up in a suitable car and ensure you receive the help you need.

Frequently Asked Questions