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The Fastest Ways To Contact Aceable Customer Service

Learn how to contact Aceable customer service, including by phone, email, and roadside support. We'll cover how to use each, and when.

Key Takeaways

  • General support: Call +1 (855) 637-1886 weekdays 8:30-5:30 CST, closed weekends.
  • Driver’s ed students: Contact 855-223-7778, with extended hours including weekends.
  • Roadside assistance for Aceable Plus members: Email or call 855-215-2799 for quick help.
  • Email support@aceable.com or use the website form for non-urgent inquiries.

How To Contact Aceable Customer Service

How can you contact Aceable for assistance with course or student issues? You can reach their customer support via phone, chat, or email.

Aceable Phone Number for General Support

The fastest ways to get help is to call the Aceable phone number directly at +1 (855) 637-1886.

You can call or text this number anytime between 8:30 and 5:30 Central Standard Time. It is closed during the weekends, so you’ll have to fill out a form or send an email with your issue.

For driver’s education students, the number is 855-223-7778.

The hours are a bit different than real estate students: 8:30-5:30 on Mondays, Wednesdays, and Fridays, 8:30-3:30 on Tuesdays and Thursdays, and 9 AM to 12:30 PM on Saturdays and Sundays.

All of these are in Central Standard Time.

Aceable Phone Number for Roadside Support

If you need roadside assistance and are a member of Aceable Plus, there is a different number for you to contact.

You can email roadside@aceable.com or call 855-215-2799 for immediate assistance.

Either option will put you through to an agent as quickly as possible, usually within a few minutes.

Chat

There is a live chat option on the website, making it convenient for any simple questions.

However, the chatbot is not a live agent, so it can only answer your basic queries. If you try and it can’t answer your questions, you might need to fill out the form or make a call.

Email

Finally, you can fill out a form on the website with any non-urgent questions, and the support team will respond as soon as they can.

Customer support at Aceable is generally excellent, and they should get back to you within a few hours, provided that you emailed while they are open.

If you’d rather not use the form, the direct email is support@aceable.com.

What You Can Contact Aceable About

If you have an account with Aceable and need help in some way, you can contact Aceable through the Aceable help center to get help.

There are some basic questions and a help form, but the customer service will help if there are multiple issues.

1. Refunds

Aceable customer service will help with refunds, as long as they are part of the original terms and conditions agreement.

A common reason for refunds is that the student moves to a different state before completing the course and Aceable is no longer state-approved.

However, Aceable’s refund policy states that the online course is only fully refundable if the student has not completed it and the refund is requested within thirty days of the original purchase. After thirty days, a full refund will no longer be available.

If you made the payment with a credit card, you might have to contact Aceable by email to request a refund.

2. Account Questions

For any account questions, the Aceable phone number or online customer support form is an excellent resource.

Frequently asked questions can be answered by the customer support automatic chatbot. For more personalized information about your account, filling out a form or calling Aceable will be best.

3. Schedule an Appointment

To schedule your driver’s test appointment or real estate licensure exam, you’ll have to go outside of Aceable and do it on your own.

Aceable is a company that prepares you for your test but won’t sign you up for the actual exam. To schedule an appointment for a driver’s test, you’ll need to call your local DMV or Secretary of State and get a driver’s exam set up.

However, Aceable will ensure that you are ready by preparing you for your test and giving you practice exams.

4. Help Signing Up for a Course

If you need help signing up for a real estate agent or driver training course or if you can’t figure out which course is best for you, Aceable customer support is happy to help with that.

The website offers multiple classes for each state, and it can be difficult to find which is best for you or your teenager. Fill out a form or give Aceable a call, and customer service will help you choose a drivers ed or real estate course.

5. Roadside Assistance

Aceable’s roadside assistance is a premium subscription available to those who have completed an Aceable driver’s education course. You can pay to get roadside assistance anywhere in the United States through Aceable.

Although there are many service providers available, the company has partnered with Allstate Roadside Assistance to provide roadside assistance to its graduates.

Contacting roadside assistance is a different number than Aceable’s usual customer service line because it’s part of a premium service. You will need to enroll in Aceable Plus with roadside assistance to access roadside assistance.

Final Thoughts

Aceable is a widely accessible driver’s ed and real estate licensure company that offers online resources. It is easy to contact them for whatever you need.

With the online form, automatic chat option, and phone numbers, you can quickly contact Aceable and resolve any problems.

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