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Amazon Flex Support: How to Contact Amazon Customer Service, Fast

There are three methods of Amazon Flex support available to you: email, app support, and a phone call. Learn which one to use for your issue.

Key Takeaways

  • Amazon Flex assists with deliveries, app issues, and block schedules. Reach out for immediate guidance.
  • Reach Amazon Flex directly at 888-281-6906 from 8 A.M. – 9 P.M. PT.
  • Send detailed queries or concerns to amazonflex-support@amazon.com; expect a 3-5 day response time.
  • For app malfunctions or delivery challenges, contact support for resolutions and clarifications.

How to Contact Amazon Flex Support

You can contact driver support by email, calling through the app, or directly calling the driver support hotline.

Which one you choose will depend on the nature of your problem, which we dive into in the next section.

vector graphic of a man holding a package with the various types of amazon flex support listed next to him

What Is the Amazon Driver Support Number?

There are two Amazon Flex support phone numbers: (877) 212-6150 and (888) 281-6901.

Make sure to save these numbers in your contacts — you’ll need them if your Amazon Flex app breaks while on a delivery.

The Amazon Flex phone number is 888-281-6906.

You can call between 8 A.M. and 9 P.M. PT, which translates to 11 A.M. to 12 A.M. EST. You can also request a callback with the app.

Press the ‘?’ help button in the top right corner of your screen and confirm that you’d like a callback.

As long as you’re calling during hours of operations, you should be able to speak to a customer service representative within 10 minutes.

However, wait times can be longer if there is a widespread issue with the app. Getting a response via email can take three to five business days.

Calling From the Amazon Flex App

How to Get In-App Phone Support

Tap the question mark in the top right corner of your app, select “Request call from support,” and an Amazon employee will call you within 30 seconds

Deliveries often involve telephone agent support, but it’s not always reliable.

Agents can track your location and specific delivery, but there are pitfalls. At times, they might give incorrect directions or hastily advise returning undeliverable packages to the Distribution Center.

Their expertise shines in handling package issues and app glitches. For instance, if an extra package doesn’t register, or there’s a glitch reverting to a completed delivery, Amazon Flex agents can help.

They can also offer access codes for gated areas, though these might sometimes fail.

Intriguingly, Amazon Flex drivers can directly text customers, a feature the support team lacks. This contact number is usually found on delivery labels beneath the barcode.

Alternative: Use Amazon Flex Email Support

How to Email Amazon Flex Support

You can also contact Amazon Flex support via email at amazonflex-support@amazon.com. It’s best to email support from the email address you used to register with Amazon Flex.

It can take a few days to get a response via email, which is why you should use this method for issues like contesting a notice that you didn’t deliver a package.

Make sure you include your name and details regarding a delivery block or packages, if applicable. If you received a notice that you failed to deliver a package, send a screenshot of this notice.

In my experience, sending an email will result in a canned response and no real help from Amazon. Your second, third, fourth, and fifth time emailing support will likely result in the same frustration.

If you find yourself in this situation, you have to stick to your guns and keep emailing until you’re lucky enough to find a support agent who actually reads your email and is willing to help.

6 Issues Amazon Flex Support Can Solve

Let’s take a look at common problems Amazon drivers face so you know how you can get in contact with support.

1. Delivery Problem or Difficult Situation

Situations like bad traffic, adverse weather, or unexpected car problems can obstruct timely deliveries. While Amazon Flex support can sometimes assist, reaching out ensures your proactive effort is documented.

How to contact: For immediate issues, tap the question mark in the app’s top right corner, and a representative will connect swiftly.

2. App Isn’t Working

Apps, including Amazon Flex, can occasionally become buggy. If your delivery app disrupts your workflow, it’s essential to notify support.

How to contact: Since the app is the problem, call the direct Amazon support phone line.

3. Delivery Logistics Don’t Make Sense

You might get an impractical assignment due to app errors or insufficient drivers in your area. Instead of struggling with the impossible, relay your concerns to support.

How to contact: For delivery assignment issues, use the in-app support function.

4. Changing Your Delivery Region

If relocating, inform Amazon Flex to ensure you get assignments in your new area and maintain your driver reputation.

This process involves specifying your new preferred region and adjusting your calendar.

How to contact: Start this transition by emailing Amazon at amazonflex-support@amazon.com.

5. Account Is Temporarily Disabled

Account deactivations can arise for various reasons like missed deliveries or late deliveries. The deactivation email might lack specifics, so it’s crucial to get in touch for clarity and resolution.

How to contact: Directly reply to the deactivation email you received from Amazon.

6. Questions About a Current Delivery

During deliveries, questions or challenges may arise, like finding a specific address. Amazon Flex support is available to aid in these scenarios.

How to contact: Address delivery-related queries using the in-app contact feature.

How To Fix the Most Common Flex Account Issues

Depending on the issue you’re experiencing, you might be able to use the built-in tools in the Amazon Flex app to solve your problem. However, it’s important to know when to call support to get things resolved.

1. Onboarding Support

Onboarding with Amazon Flex typically spans one to three weeks, with the majority of the time spent waiting for background check results.

If you encounter issues like typos on your application, difficulties uploading identification, or unexpected rejections, it’s crucial to contact support.

Should onboarding extend beyond five to six weeks, get in touch to inquire about the delay.

2. Amazon Flex Account Issues

If you’re locked out of your Flex account, use the ‘Forgot password’ link or, if you no longer have access to the registered email, contact support. It’s essential to notify support promptly if you suspect your account is compromised.

If your Flex account gets deactivated due to inactivity or reported delivery failures, consider emailing support for reactivation or to contest any delivery issues.

3. Amazon Flex App Issues

Encountering app problems? Common solutions include checking your connectivity, restarting the app, or updating it. If these steps fail, contact support with details.

Persistent issues affecting your work, such as facial verification glitches or app crashes during a delivery, warrant immediate communication with support.

4. Delivery Issues

Safety is paramount. If situations arise where a delivery feels unsafe due to potential threats, loose dogs, or extreme weather, it’s recommended to contact support.

Remember, there’s a ‘Unable to deliver’ option in the app for challenges, but for unfamiliar problems, it’s best to consult with support.

5. Delivery Location Issues

Finding some addresses, especially in complex regions or incomplete details, can be challenging. In such instances or if a delivery is causing significant delays, reaching out to support is beneficial. They can provide directions, advice, or even compensation for extended work hours in certain situations.

There’s Always Help on Standby

mazon is always ready to assist, whether you’re a Flex driver on a delivery or a customer awaiting a package. You can reach out via the delivery app, phone, or email – choose what’s most convenient for you.

However, for quicker resolutions, select your contact method based on the specific issue you’re facing. Rest assured, an Amazon representative is always there to help. For more information, check Amazon’s FAQ page.

75 thoughts on “Amazon Flex Support: How to Contact Amazon Customer Service, Fast”

  1. Hi my name is Mike Mcgee and im trying to sign and up for the amazon flex app on the app with my amazon acckunt but its not letring me it says my account has been disable and to contact DSP Manager or the Dispatcher for some reason. What do i need to do

    Reply
  2. Hi my name is Mike Mcgee and im trying to sign and up for the amazon flex app on the app with my amazon acckunt but its not letring me it says my account has been disable and to contact DSP Manager or the Dispatcher for some reason. What do i need to do

    Reply
  3. I can’t log in to Amazon account
    I want to inform you that no one was trying to get to my account
    That was me trying to log into the system please allow me to be able to login to the app thank you

    Reply
  4. I can’t log in to Amazon account
    I want to inform you that no one was trying to get to my account
    That was me trying to log into the system please allow me to be able to login to the app thank you

    Reply
  5. Hi my name is Maria Montano and I worked for Amazon Flex for one day and my SSI worker need a print out of my Net pay PLEASES OR RHEY WILL STOP MY SSI.

    Reply
  6. Good morning,

    Emman Odum is my name and I registered to Amazon flex since fabuery but I have not done any delivery yet because of my delivery region. I based in Manchester and I have written them Many times to update a new region for me to great Manchester.

    Reply
  7. Good morning,

    Emman Odum is my name and I registered to Amazon flex since fabuery but I have not done any delivery yet because of my delivery region. I based in Manchester and I have written them Many times to update a new region for me to great Manchester.

    Reply
  8. what is the QR code? and where it is located on the containers, by the way i am new driver for Amazon flex. It is possible to have more than one block a day. My wife also signed up, can we have two blocks at same time and in the same area.

    Reply
  9. what is the QR code? and where it is located on the containers, by the way i am new driver for Amazon flex. It is possible to have more than one block a day. My wife also signed up, can we have two blocks at same time and in the same area.

    Reply
  10. I”v been waiting on my back ground and received a letter and everything was clear, except the dui on my Print out, from 3 years ago. i wanted to inform you that although i got that is wasn’t what it was, i took some meds from my Doctor, and the cop thought i was intoxicated. but did not Register on the Breathalyzer..but my council to me to take at for the same fact that i don’t want my taking my meds on record. so please don’t think i’m some Drunk i’m not. but i still had to take the punishment . so Please don’t hold that against me, i’m a hard worker and i work for the School dist. so my background couldn’t be the bad for them to hire me. i was so happy after i passed everything and looking forward to work with Amazon Flex ..Thanky Ms. Batiste

    Reply
  11. I”v been waiting on my back ground and received a letter and everything was clear, except the dui on my Print out, from 3 years ago. i wanted to inform you that although i got that is wasn’t what it was, i took some meds from my Doctor, and the cop thought i was intoxicated. but did not Register on the Breathalyzer..but my council to me to take at for the same fact that i don’t want my taking my meds on record. so please don’t think i’m some Drunk i’m not. but i still had to take the punishment . so Please don’t hold that against me, i’m a hard worker and i work for the School dist. so my background couldn’t be the bad for them to hire me. i was so happy after i passed everything and looking forward to work with Amazon Flex ..Thanky Ms. Batiste

    Reply
  12. Hi this is Fnu Beheshta, I applied for amazon flex and my account was approved bud when I went to open the app It tell me that the app doesn’t trusted in this iPhone .
    If you can help me in this situation I will be thankful
    Beheshta

    Reply
  13. Hi this is Fnu Beheshta, I applied for amazon flex and my account was approved bud when I went to open the app It tell me that the app doesn’t trusted in this iPhone .
    If you can help me in this situation I will be thankful
    Beheshta

    Reply
  14. I have been driving for Amazon Flex for about a month now, but I have not been receiving any offers. The only way I get offers is to check to see if there is any offers available. Some days my app does not show any offers available for that day. When is the best time to check for your personal offers?

    Reply
  15. I have been driving for Amazon Flex for about a month now, but I have not been receiving any offers. The only way I get offers is to check to see if there is any offers available. Some days my app does not show any offers available for that day. When is the best time to check for your personal offers?

    Reply
  16. I am really disappointed to be a contractor with amazon. They do not care about the contractors. I accepted and offer for 3 hours on Wednesday evening 6 – 9 pm. Consider this is a flexible part time job, I have work at the following day. WELL I had to delivery 24 packages that night when It was completed in 4.5 hrs (finished at 10:30pm) It wasn’t 3 hrs as schedule, not only that they paid me the minimum of $18 per 3 hours and then send me and summary report saying that I delivery only 17 on time. HELLO how you excepted to delivery 24 packages in 3 hours, if you do the math it had to be delivery every package in the frame of 7 min each one THAT IS IMPOSSIBLE!!! …. I didn’t had the choice to delivery some packages at the following day; all of them was schedule for the same day. MAYBE if you trained the people in the warehouse to distributor the packages correctly between the drivers, will be better and have more happy people working for you or either offer more decent hours and stop make me feel as a slave. Welcome !!!

    Reply
  17. I am really disappointed to be a contractor with amazon. They do not care about the contractors. I accepted and offer for 3 hours on Wednesday evening 6 – 9 pm. Consider this is a flexible part time job, I have work at the following day. WELL I had to delivery 24 packages that night when It was completed in 4.5 hrs (finished at 10:30pm) It wasn’t 3 hrs as schedule, not only that they paid me the minimum of $18 per 3 hours and then send me and summary report saying that I delivery only 17 on time. HELLO how you excepted to delivery 24 packages in 3 hours, if you do the math it had to be delivery every package in the frame of 7 min each one THAT IS IMPOSSIBLE!!! …. I didn’t had the choice to delivery some packages at the following day; all of them was schedule for the same day. MAYBE if you trained the people in the warehouse to distributor the packages correctly between the drivers, will be better and have more happy people working for you or either offer more decent hours and stop make me feel as a slave. Welcome !!!

    Reply
  18. I tried to contact with your support a week I don’t have any results and I’m thinking rap it’s not educate to help at people

    Reply
  19. Not sure why you guys are having so many problems. My Background was clean and the check came back within a week.
    The blocks are far and few, but if you watch the app you can get work. Its a flex job, which means it’s not an everyday 9-5. If you are doing this to pay the bills, its not going to help. If you do it for extra cash then its fine.
    I have no problems with delivering within the allowed time. The trick is the way you organize the packages in your car.
    Sorry you guys are having trouble. I am doing okay in the San Francisco Bay area!

    Reply
  20. Not sure why you guys are having so many problems. My Background was clean and the check came back within a week.
    The blocks are far and few, but if you watch the app you can get work. Its a flex job, which means it’s not an everyday 9-5. If you are doing this to pay the bills, its not going to help. If you do it for extra cash then its fine.
    I have no problems with delivering within the allowed time. The trick is the way you organize the packages in your car.
    Sorry you guys are having trouble. I am doing okay in the San Francisco Bay area!

    Reply
  21. My phone is beeping and I didn’t take any routes there is an error lm at my full time job!! Please help me fix this issue.

    Reply
  22. I have been cleared to be a flex driver over a month ago and still to jobs WHY??? I need to find out how to get the blocks please help.. I mean its the busiest time of the year why have I not received anything Please help need to work

    Reply
  23. I have been cleared to be a flex driver over a month ago and still to jobs WHY??? I need to find out how to get the blocks please help.. I mean its the busiest time of the year why have I not received anything Please help need to work

    Reply
  24. Hi i am contacting you today because I filled out an application a month ago and I’ve been checking my email since, but it doesn’t tell me if I’m hired or not

    Reply
  25. Hi i am contacting you today because I filled out an application a month ago and I’ve been checking my email since, but it doesn’t tell me if I’m hired or not

    Reply
  26. Problem with the APP…Today I missed work because the APP keeps telling me CONNECT TO INTERNET. I AM connected to the internet. I can Google, Go to Yahoo and anything else. I need this problem FIXED right away so that there is no more interference with my job.

    Reply
  27. The Amazon App keeps telling me “there is a technical problem, or error. Plz check this out so I can go to work tomorrow. Also, I am going to the station to see if someone there can straighten this situation out..

    Reply
  28. Problem with the APP…Today I missed work because the APP keeps telling me CONNECT TO INTERNET. I AM connected to the internet. I can Google, Go to Yahoo and anything else. I need this problem FIXED right away so that there is no more interference with my job.

    Reply
  29. The Amazon App keeps telling me “there is a technical problem, or error. Plz check this out so I can go to work tomorrow. Also, I am going to the station to see if someone there can straighten this situation out..

    Reply
  30. Very good information unfortunately Amazon Flex does not work as perfectly as described in my case the account was canceled because a client did not receive a package the most amazing of all is that I did not deliver that package on 11 / 19/2017 my account was suspended by Amazon mistake the next day 11/20 I received an email that a client did not receive a package thing that is impossible my account was suspended, until today I tried to appeal Amazon keeps saying that it is my fault Unbelievable there must be some way to appeal to a higher level someone who listens and knows what to do it for mistakes like these Amazon have canceled the accounts and there is no way to fix it someone can tell me how to appeal this decision at a higher level

    Reply
  31. Very good information unfortunately Amazon Flex does not work as perfectly as described in my case the account was canceled because a client did not receive a package the most amazing of all is that I did not deliver that package on 11 / 19/2017 my account was suspended by Amazon mistake the next day 11/20 I received an email that a client did not receive a package thing that is impossible my account was suspended, until today I tried to appeal Amazon keeps saying that it is my fault Unbelievable there must be some way to appeal to a higher level someone who listens and knows what to do it for mistakes like these Amazon have canceled the accounts and there is no way to fix it someone can tell me how to appeal this decision at a higher level

    Reply
  32. LOL – this job is crazy. The app tells me to drive around in circles and to turn left where only right turn is permitted. Then sometimes I just hang out for an hour and get paid to listen to music in my car.

    Reply
  33. LOL – this job is crazy. The app tells me to drive around in circles and to turn left where only right turn is permitted. Then sometimes I just hang out for an hour and get paid to listen to music in my car.

    Reply
  34. On Saturday I was doing the restaurant deliveries and was scheduled from 800-100pm. I had ONE delivery and the rest of time I waited. About an hour after my last delivery the app informed to go and wait and another location. When I was in route I received another request that said go back to where I was originally assigned. I turned around and headed back however when I arrived it then said to head out again to a new spot. I called support and informed of the problem and asked them what should I do . Support informed it was an app issue and that to stay where I was and wait for further deliveries. This was a first time I had a problem like this with the app and it was very weird. The bottom line always call support and ask them for any problem resolution to cover your tail. Amazon has many drivers in Los Angeles and will deactivate you for whatever reason unless an issue is reported.

    Reply
  35. On Saturday I was doing the restaurant deliveries and was scheduled from 800-100pm. I had ONE delivery and the rest of time I waited. About an hour after my last delivery the app informed to go and wait and another location. When I was in route I received another request that said go back to where I was originally assigned. I turned around and headed back however when I arrived it then said to head out again to a new spot. I called support and informed of the problem and asked them what should I do . Support informed it was an app issue and that to stay where I was and wait for further deliveries. This was a first time I had a problem like this with the app and it was very weird. The bottom line always call support and ask them for any problem resolution to cover your tail. Amazon has many drivers in Los Angeles and will deactivate you for whatever reason unless an issue is reported.

    Reply
  36. hiya i signed up for amazon flex over a weeek ago, i rang up on monday and they said someone will ring me but they haven’t i just real want to start as soon as possible as im not in work at the moment, so please if you get a chance someone could ring me to clarify how it all works thank you.
    Alfie

    Reply
  37. hiya i signed up for amazon flex over a weeek ago, i rang up on monday and they said someone will ring me but they haven’t i just real want to start as soon as possible as im not in work at the moment, so please if you get a chance someone could ring me to clarify how it all works thank you.
    Alfie

    Reply
  38. I applied for a amazon flex driver positions months ago and have not heard anything yet. Did my application go through or was there a problem?

    Reply
  39. I applied for a amazon flex driver positions months ago and have not heard anything yet. Did my application go through or was there a problem?

    Reply
  40. i’v been working for amazon as a contract self delivery driver And
    recently i got an email saying my account is temporally Disable
    And they doing an investigation. this is 1st and yet we can leave the packages in front door
    and take pictures and they complain and now im stuck doing nothing cause of this Pls anyone got any advices pls comment

    Reply
  41. I was NEVER given ANY on boarding training. The very first day I showed up for my shift, not one person at the Everett Depot came up to me and introduced themselves or asked me if I was new. Nor did I get any advice on how to deliver at night or get any kind of reflective clothing. I was not asked by a single AmazonFlex employee about where I was going and I come to find out you Amazon sent me to the Woodinville area in the dark so I was unable to complete my shift. I also was given another night shift in Everett and I tried my best, but again, it got dark. I went back to the depot and spoke with the person at the desk who took back some of the packages and he said I should try the DAYLIGHT Saturday Shift. Which is what I did for the next two 4 hour shifts and did both Saturday 4 hour blocks. Meaning, I have actually ONLY given the chance to do 4 blocks of which I did the last 2 perfectly according to the Depot workers at the Everett location when I returned. If you are claiming that there was a problem on either one of the two Saturday deliveries which Amazon said there wasn’t PLEASE prove to me that there was? I delivered EVERY package on both Saturday routes. I also took pictures to prove it for packages that were not given directly to the home owner. I am VERY UPSET with your company for terminating me w/o every giving me a real chance? AmazonFlex fell short on my very first attempt and didn’t offer any help or even acknowledge me at all, or even ask me how I was doing and if they could help/ HOW can you justify this type of behavior and try to ensure your success of AmazonFlex Drivers? I have 4 year degree from WSU and at 55 years of age and am an engineer for Comcast, I KNOW I can do this. PLease Please Please get this to someone to look it over and realize you are at fault, not me. Check the records please. Best! Brian Tinsley

    Reply
  42. My husband missed a call from the people who hire in the Denver area. The number didn’t show up in the call log and the voice mail cut off. How can we contact them?

    Reply
  43. I live in Florida and have been working for Amazon Flex for over a year.
    It is disappointing that this company does not focus on delivering their orders on time, what matters most to them is gossip, they are always threatening independent drivers with closing their accounts if they use such an automatic, which many use, not iphone, to get blocks. From my own experience it is very difficult to pick up blocks, I have calluses on my fingers and problems in my metacarpals due to the effort I make every day since last year. In all this problem Amazon-Flex are given the right to block your account for a week or as they see fit.
    I am a mother and single grandmother of three children, I have to go ahead and pay bills, this kind of work is great for me because I am always aware of my children-grandchildren, of course the Amazon-Flex do not care, they are more interested in disturbing the accounts of those who they want, I wonder, it is worth continuing in this fight, I do not think so, but while I find something better than Amazon-Flex, I must continue working. I want to find a more respectful company , more focused on moving forward all the production, leaving in peace the workers who do their jobs as best they can, without restrictions, without closing accounts because if, without being threatening, valuing all the effort you make to move the company forward, I have to keep supporting these unprofessionals.
    Good luck to everyone and hopefully we can find something better than Amazon-Flex.
    Definitely, it is not the only company in the world, we can help others to excel in their productions.

    Reply
  44. I signed up for a 3 hour block for Amazon Flex deliveries. My route was an hour late being loaded due to 1. a large quantity of drivers loading at the same time and 2. A power outage at the pick up station. I loaded 75 minutes after my scheduled loading time. The route had 130 driving miles plus 18 parcels. The entire time frame was 6 1/2 hours. Amazon flex will not do anything to compensate me for the additional time. They simply pass the buck ‘call support, support says send an email, email is bounced back as no-reply. Looking for answers.

    Reply
  45. I signed up to deliver but since I live in one state about five miles from the nearest big city but it keeps giving me offers from the nearest big city in my state which is over 100 miles away I tried to call but kept getting switched around to the wrong people and ended up being told to email amazon so they are going to get emailed constantly every five mins until I get this corrected

    Reply
  46. I was a customer. Note I said WAS. I had fine service from Amazon for the last number of years when my deliveries were with USPS, UPS and FedEx. Suddenly this fall that was changed to Amazon Flex. The drivers had no idea of the city and from what I could see on the tracking I was provided they back tracked repeatedly. They told me my package would be delivered on a Saturday, that never happened. The next morning I got email saying it would be delivered that day. Well the truck and very addled driver showed up mid morning. After he rummaged thru the truck and bins for 15 minutes he gave up and said it would show up after he made other deliveries. I asked him if he would be back that day and he assured me he would. That too never happened although I did see the truck go down our street later and then leave. On Monday morning I get another email saying my item would be delivered that day, day three had to be the charm. Good thing I did not need this over the weekend. So I hung around home all day and watched the on line routing, again lots of backtracking, but finally I was told I was next. Funny thing I had been told that twice on Sunday. Late afternoon I finally saw the truck coming down our street and I went out and hailed the driver down. He had my package in his hand, must have been the last one on the truck. So for now I will not be shopping Amazon until I can be assured my purchases will be delivered on time.

    Reply
  47. Question, looking to join Amazon Flex for extra cash around the holidays. If I choose my city, can I narrow it down to a certain area or zip code in that city that I am available to deliver in? Its a big city and its too far to travel to most areas.

    Reply
    • Thank you Rick 101 for the suggestion. I had been thinking of doing this but figured such a large company would tell me that it is just that way and to live with it. I was pleasantly surprised when a woman named Chelsea took all my info and informed me I would be receiving deliveries by other than the local Amazon Flex contractor. Unfortunately it will take up to 3 weeks for this to go into effect. Not trusting the Flex company here I will simply place any orders thru a company other than Amazon. I know I will probably pay more but at least I will get my items and get them on time. As I type this I see the Flex driver go past my house twice (we live in a cul de sac) so apparently they are lost again, just as they appeared to be yesterday.

      Reply
  48. As a Prime customer, I thought the Amazon Flex delivery service was nice because I received a package on a Sunday yesterday along with a photo of where they left the package.

    I said “thought” because today I was notified of a package that was delivered to me along with a picture of where they left it. The problem is that the location of where it was left at the door is NOT my door! I called Amazon right away and they sent a replacement.

    I then called Amazon Flex support (which is how I ended up on this page looking for a number to call them) to complain about their driver, and was hoping they could contact the driver real quick so they could go get my package from where they left it and bring it to me.

    As I was on the phone with Flex support, I saw the replacement made by Amazon was NOT what was supposedly delivered today. It was the same item as another item in my total order. I’m glad I had Flex support on the line when I saw that. She cancelled the replacement, but then had to transfer me right back to an Amazon rep to create a new replacement order. After all was said and done, the replacement for the correct item should be here tomorrow.

    The headache, my stress, the lost money for Amazon, and the free merchandise to whomever lives at the location the package was left at, was all caused by one incompetent driver who did not physically locate the correct address of where the delivery was suppose to be made. I know it’s a very busy and hectic time of year, but that is no excuse. And really I can’t think of an acceptable one in regard to this mistake. Fingers crossed tomorrow goes smoother than today, otherwise I may never do business with Amazon again.

    Reply
  49. Heads up, I personally have run into several scenarios where the app sent me to the wrong address for a delivery. I would love to say I’m certain I have caught that every time, but I honestly can’t be 100% sure that I have. And there is no way for the support to call us and tell us (I have no idea why not, but they don’t have the ability), so there really isn’t any way for us to know if we’ve fallen for that outside of the client contacting the warehouse and getting a replacement sent.

    Reply
    • Thanks for giving some insight as to how the delivery system works. I suppose if the app tells you the address to deliver to, that’s where you deliver.

      But wouldn’t a driver look at the address from the app and also the shipping label on the package (assuming the correct address is on the shipping label. “assuming” because I am going off of memory since I wrapped the Amazon boxes the gifts I bought were delivered in and can’t check the shipping label) and think “Wait a minute” and then contact their support and tell them there is an address mix-up?

      By the way, I did receive a replacement the next day, so this was resolved. 🙂

      Reply
  50. I registred myself and got a background check. After passed Amazon flex suspended my account and infomed me by email that i have another accont created. Once send them email back they keep saying that my email is not recognised and they dont have it register as a user of Amazon flex…. how? if they already register me there and sent another email by using exacly same email adress…

    Reply
  51. Yeah, that doesn’t work. I have called them 5 times to tell them I want out of the Flex program. They refuse. So today yesterday when I got the notice that my order AGAIN was coming via Flex I informed them that I would consider it trespassing and call the sheriff if they stepped foot on my property. I REFUSE to deal with Flex. They are incompetent, lazy, and stupid.

    Reply
  52. We have an unlimited mile service contract available to Flex delivery drivers. (many people refer to as an extended warranty) Through American Auto Shield, Look us up at keyvr.com, Key Vehicle Resources, we can issue coverage in every state except CA. You are going to put a few extra miles on your car, let us cover the repairs. Make sure you tell the agent you are a Flex driver. 866.386.0133

    Reply
  53. I work for flex and I need to change the email my account is associated with it. What is the correct steps to ensure this is done the right way!

    Reply
  54. I was approvedto work with amazon Flex in New York. I now Relocated to Reading, Pensylvania. how I can transfer my information to work in Pensylvania?

    Reply
  55. I was just looking at my activity hub and it says I am at risk for a
    couple of different things. In particular, on-time arrivals and delivery
    completion. I have documented and spoken to support people about the
    issues I have encountered which were unavoidable. I was told that
    information was documented so I don’t understand why I am considered
    at-risk. Also, it is unrealistic to give someone multiple stops with many
    packages and expect them to complete them in 2 hours. That is ridiculous.
    Your people need to do a better job of scheduling the required amount of
    delivery time. I have had one undelivered package. Please have someone
    contact me directly on my telephone to discuss this issue. Email is also
    okay but I would prefer to speak to a live person.
    I don’t think the support reps are actually documenting my calls. Support is poor and has not been able to resolve issues on occassion. I am very unhappy about all these issues. I should not be penalized for issues I have no control over, and Yes, I have called support while in transit.

    Reply

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