Amazon’s bread and butter is the ability to deliver packages in a timely manner without compromising the high quality of service.
They do this through a huge network of independent contractors with a service called Amazon Flex.
For this to happen, delivery drivers need to have around-the-clock access to Amazon Flex support to solve any issues that may arise.
Dealing with customer support can sometimes be a nightmare.
Amazon combats this by providing various ways for independent contractors to immediately contact support — regardless of the situation.
You’re in the right place if you have a problem with your Amazon Flex driver account or a current delivery.
We’ve laid out every way you can contact driver support to quickly resolve your issue — whatever it may be.
This article will go through the fastest ways to contact support and get your issues resolved fast. Now, let’s jump right in.
Table Of Contents
How to Contact Amazon Flex Support
Let’s start with the contact information for Amazon Flex support.
You can contact driver support by email, calling through the app, or directly calling the driver support hotline:
- Email support: [email protected]
- In-app telephone support: Tap the question mark in the top right corner of your app, select “Request call from support,” and an Amazon employee will call you within 30 seconds
- Direct phone number: (877) 212-6150 or (888) 281-6901
Which one you choose will depend on the nature of your problem, which we dive into in the next section.
It’s inevitable that you’ll run into issues along the way — it’s the nature of the delivery business.
What’s important is that you contact support as soon as possible if there are any circumstances that prevent you from delivering your package on time or doing your job to the best of your ability.
Email Support
If you need to contact Flex app customer support outside of route issues, your first stop is email.
Sending an email will result in a canned response and no real help from Amazon.
Your second, third, fourth, and fifth time emailing support will likely result in the same frustration.
If you find yourself in this situation, you have to stick to your guns and keep emailing until you’re lucky enough to find a support agent who actually reads your email and is willing to help.
Appealing Issues
Canned responses are among the most frustrating part of dealing with Amazon Flex support — especially in regard to complaint emails.
Every Flexer dreads seeing one of the infamous “package not received” emails.
We know we delivered the package. We took the picture. What more can we do?
Without further information such as which package wasn’t received, there’s no way to appeal a “Package not received” complaint.
Porch bandits may be at fault. During the holiday shopping season, this issue only gets worse.
As a Flex driver, you have the option of returning a package if you feel that it is not safe to leave at the physical address.
However, if this is done too often, you’ll receive another obnoxious email from the help center about conducting too many returns.
A Flex driver’s best defense against complaints is to keep records.
If you have an especially troublesome route, keep notes and if a complaint arises, appeal it with a detailed account of what happened.
Make sure to provide dates, times, and a detailed description of the issue.
These will all help in removing a bad mark against your account.
Appealing Deactivation
Unfortunately, there are many reasons you may be removed from the Amazon Flex program.
First, take every precaution to prevent deactivation in the first place.
Here are a few things we recommend :
- Don’t transfer packages
- Don’t perform questionable deliveries
- Don’t deliver after 9:00 p.m.
- Don’t miss a delivery block
- Always make sure to give up outside the 45-minute delivery window
Deactivations run a few weeks behind the termination-related incident.
The email you receive is vague and may leave you wondering what you’ve done.
Here’s what to do if your Amazon Flex account is deactivated.
Your best course of action is to reply asking for information related to the grounds they used to terminate your contract as a delivery partner.
It is important that you remain professional and level-headed when dealing with deactivation.
The next step is to fill out an appeal.
Appealing deactivation can be a lengthy and sometimes unsuccessful process; other times it’s managed quickly.
Good record keeping is always your best defense.
A strong case against deactivation is made up of dates and accurate information regarding all issues that take place while making deliveries.
Unfortunately, sometimes you appeal deactivation and the decision will remain unchanged.
If this is the case, you may be unable to re-join the Amazon Flex network.
Telephone Support
Calling From the App
When making deliveries, telephone support is necessary but not always helpful.
When you call support, the support agent can see your location in real-time and knows the delivery you’re on.
The agent’s ability to see your location can be helpful at times, but they’re not perfect.
They may try to give you directions to the address but all you see is an open field.
Other agents may listen for a minute and tell you to mark the package undeliverable and return it to the DC.
Agent support representatives are most helpful when dealing with issues regarding packages and app problems.
If you’re on the road and discover you have an extra package that won’t scan into the app, a quick call to support easily solves this problem.
Amazon Flex agents can mark a package as delivered if your app glitched and returned you to a delivery you’ve already made.
This is a quick process, so call the Flex support phone number if you run into this issue.
If you’re in a gated neighborhood or secured facility, Amazon Flex support can supply you with an access code provided from previous deliveries to the location.
But if the codes don’t work, you may have to mark the package as undeliverable.
You may be able to fix many delivery issues yourself.
For example, Amazon Flex drivers can text customers right from their phone — something support cannot do.
On most delivery labels, the customer’s phone number is below the first barcode and above the QR codes.
Calling Direct
There are two Amazon Flex support phone numbers: (877) 212-6150 and (888) 281-6901.
Make sure to save these numbers in your contacts — you’ll need them if your Amazon Flex app breaks while on a delivery.
Last year Amazon sent emails to all Amazon Flex drivers stating that phone contact is only for delivery-related issues.
Amazon seems to have backed off on this matter though — Flexers can call support for any reason related to the Flex program.
Pro tip: Check out our Amazon Flex guides for additional information about the problem you’re having:
- The best way to avoid problems when delivering with Amazon Flex
- How to properly use the Amazon Flex app
- How to get more Amazon Flex blocks
6 Issues Amazon Flex Support Can Solve
Let’s take a look at common problems Amazon drivers face so you know how you can get in contact with support.
1. Delivery Problem or Difficult Situation
Bad traffic, inclement weather, or car trouble are just a few reasons that could prevent you from delivering an order on time.
Pretty much anything that substantially slows your delivery time and puts you behind is a justifiable reason to contact support.
Amazon Flex support may be able to address your problem and give you assistance, however, this isn’t always the case.
At the very least, Amazon’s support will have your call on record to show that you were actively trying to resolve the issue as it was occurring.
This may come in handy later if you ever have to dispute a blemish on your delivery account.
How to contact: Since your matter is likely urgent, tap the question mark in the top right corner of the app and a customer service representative will call you within 30 seconds.
2. App Isn’t Working
Gig economy apps like Uber, Lyft, and Postmates will occasionally act buggy and won’t work properly.
The Amazon Flex app is no different.
Bugs within your iPhone or Android phone delivery app cause headaches and frustrations, especially if they’re interrupting the flow of your deliveries.
Contact Amazon support if your app is freezing or you’re unable to properly report delivery details.
Like every problem related to a delivery, it’s best to notify them as soon as possible so they have your inquiry on record.
How to contact: You can call the direct Amazon support phone line since your delivery app is part of the issue.
3. Delivery Logistics Don’t Make Sense
Occasionally you’ll be given an assignment during your delivery block that’s nearly impossible to complete on time.
Instead of trying to make the impossible happen, reach out to customer support and let them know your delivery circumstances.
Let’s say you’re on the clock and you receive a new delivery that’s all the way across town.
There’s no way you’re going to drive 15 miles in less than 10 minutes to arrive at the delivery partner pickup location for your delivery.
This error can be caused by either a glitch in the app or limited Amazon driver availability in the area.
You shouldn’t be punished for this anomaly if you’re late for your assignment.
That’s why it’s best to contact support and let them know what you’re dealing with.
How to contact: It’s best to go through the in-app support function when you have issues with current delivery assignments.
4. Changing Your Delivery Region
It’s imperative that you contact customer support if you ever decide to move and would still like to work for Amazon Flex.
This will require an update in the system so you can start receiving assignments in your new region.
If you don’t update your account, you risk receiving assignments from your former region which can tarnish your Amazon Flex driver reputation.
You’ll first need to notify Amazon of your new preferred region.
Part of this process also includes clearing your calendar so you don’t continue to receive deliveries.
After you contact Amazon, they’ll update your preferences and you’ll begin receiving assignments in your new location.
How to contact: You’ll need to send an email to Amazon to begin this process: [email protected]
5. Account Is Temporarily Disabled
Hopefully, you never encounter the dreaded “Account Temporarily Disabled” notification.
You’ll need to get in contact with Amazon support directly if you ever receive an email saying you’re locked out of your account.
Amazon account deactivations can occur for myriad reasons.
You could miss a delivery, deliver a package after 9:00 p.m., or have a high number of late deliveries.
These are only a few reasons — the list goes on.
Amazon support will deactivate your account and then send you an email notification.
The email is quite general and doesn’t go into detail as to why your account was deactivated.
Since you’re locked out of your account, you’ll need to reply directly to the email that was sent to you from Amazon.
From there, you can take the appropriate steps to get your account up and running again.
How to contact: Reply directly to the email that Amazon sent you.
6. Questions About a Current Delivery
Amazon support makes itself available through the Flex app if you ever have a question about a current delivery.
You can quickly contact support and ask any questions that will help you successfully complete the delivery on time.
You can either run into issues while navigating to the Amazon warehouse or while on the road delivering a package.
For example, let’s say you think you’re at the delivery address but you can’t seem to locate the residence.
In this case, you can reach out to support and they can provide some assistance.
How to contact: All questions regarding current deliveries should be addressed through the in-app contact feature.
Customer Support for Amazon Flex Customers
We’ve covered all of the ways Amazon Flex drivers can contact support, but what about if you’re an Amazon customer?
Amazon gives customers two ways to contact customer support — online chat or by phone.
The online chat feature and customer support phone line can both be found at Amazon’s Contact Us page.
From there you can choose which route you want to take depending on your issue.
Amazon is a business that has its hands across many services and industries.
Instead of having separate portals for different types of customer service, Amazon simplifies the process by providing one point of contact.
That means you can use the link above and won’t have to go searching Google for different points of contact.
You can use the same customer support for your Prime Now one-hour delivery services, Amazon Fresh order from Whole Foods, and more.
Issues that tend to come up revolve around missing packages, late package deliveries, or damaged packages.
A helpful first step is to check out our guide to missing Amazon packages if this is what your issue is.
You can also go directly to Amazon’s site if you have a missing package that shows as delivered.
Amazon Prime Support
Prime members receive free two-day shipping on most Amazon items, as well as access to services like Prime Music and Prime Video.
You can stream more TV shows than you’d ever have time to watch, listen to thousands of songs, and get fast shipping on everything from bath essentials to home improvement products to Android phones.
Just take a look at the Amazon home page to see the vast array of products available.
If you have questions about your Amazon Prime account, including inquiries related to your gift card balance, credit card information, order information, or you need to cancel items, you can reach out to Amazon Prime support.
You’ll be able to speak to a representative on the phone or receive online help via live chat, as well as access various help topics.
Don’t worry — wait times are generally quite short due to the number of support representatives that Amazon employs.
Amazon Device Support
If you read Kindle books or have an Amazon Echo Auto in your vehicle, then you’re using an Amazon device.
While these devices generally work without any problems, you may occasionally find yourself needing support.
Amazon Seller Support
Being a third-party seller on Amazon can be an excellent business.
You get to leverage Amazon’s large marketplace while having the freedom to work for yourself.
Sometimes, however, you may run into issues with your account and need some assistance.
You can visit this page to contact Amazon Seller support.
Amazon Web Services Support
Amazon Web Services (AWS) has made cloud computing cheaper and more readily available than ever before.
While you’re presumably comfortable with tech if you’re using AWS, you may still need support from time to time.
To get help with AWS, visit this page.
Note that you’ll need to sign in to your AWS account to access this page.
Zappos Support
You may not have known, but Amazon actually owns Zappos.
It’s fitting, since Amazon.com, Inc., has always prided themselves on their customer service and Zappos is also a very customer-centric company.
To contact Zappos support, visit this page or call 1-800-927-7671.
There’s Always Help on Standby
Amazon customer support is always on standby for any questions or issues you may have — whether you’re a Flex driver completing a delivery or a patient customer awaiting the arrival of your package.
You can contact Amazon support through the delivery app, direct phone number, or by email — whichever works best for you.
Remember, you should utilize different contact channels depending on the nature problem in order to receive prompt service.
Now you know there’s always an Amazon employee who can lend a helping hand to resolve your problems and get you on your way.
Head to Amazon’s FAQ page if you have any additional questions.
Hi my name is Mike Mcgee and im trying to sign and up for the amazon flex app on the app with my amazon acckunt but its not letring me it says my account has been disable and to contact DSP Manager or the Dispatcher for some reason. What do i need to do
Mike?
Hi my name is Mike Mcgee and im trying to sign and up for the amazon flex app on the app with my amazon acckunt but its not letring me it says my account has been disable and to contact DSP Manager or the Dispatcher for some reason. What do i need to do
I can’t log in to Amazon account
I want to inform you that no one was trying to get to my account
That was me trying to log into the system please allow me to be able to login to the app thank you
I can’t log in to Amazon account
I want to inform you that no one was trying to get to my account
That was me trying to log into the system please allow me to be able to login to the app thank you
Hi my name is Maria Montano and I worked for Amazon Flex for one day and my SSI worker need a print out of my Net pay PLEASES OR RHEY WILL STOP MY SSI.
Hi my name is Maria Montano and I worked for Amazon Flex for one day and my SSI worker need a print out of my Net pay PLEASES OR RHEY WILL STOP MY SSI.
Hey do you have any flex job openings in DFW area
Hey do you have any flex job openings in DFW area
What’s taking my back ground so long to come back
What’s taking my back ground so long to come back
Good morning,
Emman Odum is my name and I registered to Amazon flex since fabuery but I have not done any delivery yet because of my delivery region. I based in Manchester and I have written them Many times to update a new region for me to great Manchester.
Good morning,
Emman Odum is my name and I registered to Amazon flex since fabuery but I have not done any delivery yet because of my delivery region. I based in Manchester and I have written them Many times to update a new region for me to great Manchester.
I just signed up and I want to know How do you get more routes / offer’s? I only received one.
I just signed up and I want to know How do you get more routes / offer’s? I only received one.
what is the QR code? and where it is located on the containers, by the way i am new driver for Amazon flex. It is possible to have more than one block a day. My wife also signed up, can we have two blocks at same time and in the same area.
what is the QR code? and where it is located on the containers, by the way i am new driver for Amazon flex. It is possible to have more than one block a day. My wife also signed up, can we have two blocks at same time and in the same area.
I am having major issues when it comes to downloading the Amazon Flex app. Please help!
I am having major issues when it comes to downloading the Amazon Flex app. Please help!
I”v been waiting on my back ground and received a letter and everything was clear, except the dui on my Print out, from 3 years ago. i wanted to inform you that although i got that is wasn’t what it was, i took some meds from my Doctor, and the cop thought i was intoxicated. but did not Register on the Breathalyzer..but my council to me to take at for the same fact that i don’t want my taking my meds on record. so please don’t think i’m some Drunk i’m not. but i still had to take the punishment . so Please don’t hold that against me, i’m a hard worker and i work for the School dist. so my background couldn’t be the bad for them to hire me. i was so happy after i passed everything and looking forward to work with Amazon Flex ..Thanky Ms. Batiste
I”v been waiting on my back ground and received a letter and everything was clear, except the dui on my Print out, from 3 years ago. i wanted to inform you that although i got that is wasn’t what it was, i took some meds from my Doctor, and the cop thought i was intoxicated. but did not Register on the Breathalyzer..but my council to me to take at for the same fact that i don’t want my taking my meds on record. so please don’t think i’m some Drunk i’m not. but i still had to take the punishment . so Please don’t hold that against me, i’m a hard worker and i work for the School dist. so my background couldn’t be the bad for them to hire me. i was so happy after i passed everything and looking forward to work with Amazon Flex ..Thanky Ms. Batiste
Hi this is Fnu Beheshta, I applied for amazon flex and my account was approved bud when I went to open the app It tell me that the app doesn’t trusted in this iPhone .
If you can help me in this situation I will be thankful
Beheshta
Hi this is Fnu Beheshta, I applied for amazon flex and my account was approved bud when I went to open the app It tell me that the app doesn’t trusted in this iPhone .
If you can help me in this situation I will be thankful
Beheshta
I have been driving for Amazon Flex for about a month now, but I have not been receiving any offers. The only way I get offers is to check to see if there is any offers available. Some days my app does not show any offers available for that day. When is the best time to check for your personal offers?
I have been driving for Amazon Flex for about a month now, but I have not been receiving any offers. The only way I get offers is to check to see if there is any offers available. Some days my app does not show any offers available for that day. When is the best time to check for your personal offers?
I am really disappointed to be a contractor with amazon. They do not care about the contractors. I accepted and offer for 3 hours on Wednesday evening 6 – 9 pm. Consider this is a flexible part time job, I have work at the following day. WELL I had to delivery 24 packages that night when It was completed in 4.5 hrs (finished at 10:30pm) It wasn’t 3 hrs as schedule, not only that they paid me the minimum of $18 per 3 hours and then send me and summary report saying that I delivery only 17 on time. HELLO how you excepted to delivery 24 packages in 3 hours, if you do the math it had to be delivery every package in the frame of 7 min each one THAT IS IMPOSSIBLE!!! …. I didn’t had the choice to delivery some packages at the following day; all of them was schedule for the same day. MAYBE if you trained the people in the warehouse to distributor the packages correctly between the drivers, will be better and have more happy people working for you or either offer more decent hours and stop make me feel as a slave. Welcome !!!
I am really disappointed to be a contractor with amazon. They do not care about the contractors. I accepted and offer for 3 hours on Wednesday evening 6 – 9 pm. Consider this is a flexible part time job, I have work at the following day. WELL I had to delivery 24 packages that night when It was completed in 4.5 hrs (finished at 10:30pm) It wasn’t 3 hrs as schedule, not only that they paid me the minimum of $18 per 3 hours and then send me and summary report saying that I delivery only 17 on time. HELLO how you excepted to delivery 24 packages in 3 hours, if you do the math it had to be delivery every package in the frame of 7 min each one THAT IS IMPOSSIBLE!!! …. I didn’t had the choice to delivery some packages at the following day; all of them was schedule for the same day. MAYBE if you trained the people in the warehouse to distributor the packages correctly between the drivers, will be better and have more happy people working for you or either offer more decent hours and stop make me feel as a slave. Welcome !!!
I tried to contact with your support a week I don’t have any results and I’m thinking rap it’s not educate to help at people
I tried to contact with your support a week I don’t have any results and I’m thinking rap it’s not educate to help at people
NOT RECOMMENDED AT ALL DON’T GO WITH IT
NOT RECOMMENDED AT ALL DON’T GO WITH IT
Not sure why you guys are having so many problems. My Background was clean and the check came back within a week.
The blocks are far and few, but if you watch the app you can get work. Its a flex job, which means it’s not an everyday 9-5. If you are doing this to pay the bills, its not going to help. If you do it for extra cash then its fine.
I have no problems with delivering within the allowed time. The trick is the way you organize the packages in your car.
Sorry you guys are having trouble. I am doing okay in the San Francisco Bay area!
Not sure why you guys are having so many problems. My Background was clean and the check came back within a week.
The blocks are far and few, but if you watch the app you can get work. Its a flex job, which means it’s not an everyday 9-5. If you are doing this to pay the bills, its not going to help. If you do it for extra cash then its fine.
I have no problems with delivering within the allowed time. The trick is the way you organize the packages in your car.
Sorry you guys are having trouble. I am doing okay in the San Francisco Bay area!
My phone is beeping and I didn’t take any routes there is an error lm at my full time job!! Please help me fix this issue.
My phone is beeping and I didn’t take any routes there is an error lm at my full time job!! Please help me fix this issue.
I have been cleared to be a flex driver over a month ago and still to jobs WHY??? I need to find out how to get the blocks please help.. I mean its the busiest time of the year why have I not received anything Please help need to work
I have been cleared to be a flex driver over a month ago and still to jobs WHY??? I need to find out how to get the blocks please help.. I mean its the busiest time of the year why have I not received anything Please help need to work
Hi i am contacting you today because I filled out an application a month ago and I’ve been checking my email since, but it doesn’t tell me if I’m hired or not
Hi i am contacting you today because I filled out an application a month ago and I’ve been checking my email since, but it doesn’t tell me if I’m hired or not
Problem with the APP…Today I missed work because the APP keeps telling me CONNECT TO INTERNET. I AM connected to the internet. I can Google, Go to Yahoo and anything else. I need this problem FIXED right away so that there is no more interference with my job.
The Amazon App keeps telling me “there is a technical problem, or error. Plz check this out so I can go to work tomorrow. Also, I am going to the station to see if someone there can straighten this situation out..
Problem with the APP…Today I missed work because the APP keeps telling me CONNECT TO INTERNET. I AM connected to the internet. I can Google, Go to Yahoo and anything else. I need this problem FIXED right away so that there is no more interference with my job.
The Amazon App keeps telling me “there is a technical problem, or error. Plz check this out so I can go to work tomorrow. Also, I am going to the station to see if someone there can straighten this situation out..
Very good information unfortunately Amazon Flex does not work as perfectly as described in my case the account was canceled because a client did not receive a package the most amazing of all is that I did not deliver that package on 11 / 19/2017 my account was suspended by Amazon mistake the next day 11/20 I received an email that a client did not receive a package thing that is impossible my account was suspended, until today I tried to appeal Amazon keeps saying that it is my fault Unbelievable there must be some way to appeal to a higher level someone who listens and knows what to do it for mistakes like these Amazon have canceled the accounts and there is no way to fix it someone can tell me how to appeal this decision at a higher level
Very good information unfortunately Amazon Flex does not work as perfectly as described in my case the account was canceled because a client did not receive a package the most amazing of all is that I did not deliver that package on 11 / 19/2017 my account was suspended by Amazon mistake the next day 11/20 I received an email that a client did not receive a package thing that is impossible my account was suspended, until today I tried to appeal Amazon keeps saying that it is my fault Unbelievable there must be some way to appeal to a higher level someone who listens and knows what to do it for mistakes like these Amazon have canceled the accounts and there is no way to fix it someone can tell me how to appeal this decision at a higher level
LOL – this job is crazy. The app tells me to drive around in circles and to turn left where only right turn is permitted. Then sometimes I just hang out for an hour and get paid to listen to music in my car.
LOL – this job is crazy. The app tells me to drive around in circles and to turn left where only right turn is permitted. Then sometimes I just hang out for an hour and get paid to listen to music in my car.
On Saturday I was doing the restaurant deliveries and was scheduled from 800-100pm. I had ONE delivery and the rest of time I waited. About an hour after my last delivery the app informed to go and wait and another location. When I was in route I received another request that said go back to where I was originally assigned. I turned around and headed back however when I arrived it then said to head out again to a new spot. I called support and informed of the problem and asked them what should I do . Support informed it was an app issue and that to stay where I was and wait for further deliveries. This was a first time I had a problem like this with the app and it was very weird. The bottom line always call support and ask them for any problem resolution to cover your tail. Amazon has many drivers in Los Angeles and will deactivate you for whatever reason unless an issue is reported.
On Saturday I was doing the restaurant deliveries and was scheduled from 800-100pm. I had ONE delivery and the rest of time I waited. About an hour after my last delivery the app informed to go and wait and another location. When I was in route I received another request that said go back to where I was originally assigned. I turned around and headed back however when I arrived it then said to head out again to a new spot. I called support and informed of the problem and asked them what should I do . Support informed it was an app issue and that to stay where I was and wait for further deliveries. This was a first time I had a problem like this with the app and it was very weird. The bottom line always call support and ask them for any problem resolution to cover your tail. Amazon has many drivers in Los Angeles and will deactivate you for whatever reason unless an issue is reported.
hiya i signed up for amazon flex over a weeek ago, i rang up on monday and they said someone will ring me but they haven’t i just real want to start as soon as possible as im not in work at the moment, so please if you get a chance someone could ring me to clarify how it all works thank you.
Alfie
hiya i signed up for amazon flex over a weeek ago, i rang up on monday and they said someone will ring me but they haven’t i just real want to start as soon as possible as im not in work at the moment, so please if you get a chance someone could ring me to clarify how it all works thank you.
Alfie
I applied for a amazon flex driver positions months ago and have not heard anything yet. Did my application go through or was there a problem?
I applied for a amazon flex driver positions months ago and have not heard anything yet. Did my application go through or was there a problem?
i’v been working for amazon as a contract self delivery driver And
recently i got an email saying my account is temporally Disable
And they doing an investigation. this is 1st and yet we can leave the packages in front door
and take pictures and they complain and now im stuck doing nothing cause of this Pls anyone got any advices pls comment
How do we become a driver in Los Angeles if the site is saying that their are no openings in Los Angeles?
I was NEVER given ANY on boarding training. The very first day I showed up for my shift, not one person at the Everett Depot came up to me and introduced themselves or asked me if I was new. Nor did I get any advice on how to deliver at night or get any kind of reflective clothing. I was not asked by a single AmazonFlex employee about where I was going and I come to find out you Amazon sent me to the Woodinville area in the dark so I was unable to complete my shift. I also was given another night shift in Everett and I tried my best, but again, it got dark. I went back to the depot and spoke with the person at the desk who took back some of the packages and he said I should try the DAYLIGHT Saturday Shift. Which is what I did for the next two 4 hour shifts and did both Saturday 4 hour blocks. Meaning, I have actually ONLY given the chance to do 4 blocks of which I did the last 2 perfectly according to the Depot workers at the Everett location when I returned. If you are claiming that there was a problem on either one of the two Saturday deliveries which Amazon said there wasn’t PLEASE prove to me that there was? I delivered EVERY package on both Saturday routes. I also took pictures to prove it for packages that were not given directly to the home owner. I am VERY UPSET with your company for terminating me w/o every giving me a real chance? AmazonFlex fell short on my very first attempt and didn’t offer any help or even acknowledge me at all, or even ask me how I was doing and if they could help/ HOW can you justify this type of behavior and try to ensure your success of AmazonFlex Drivers? I have 4 year degree from WSU and at 55 years of age and am an engineer for Comcast, I KNOW I can do this. PLease Please Please get this to someone to look it over and realize you are at fault, not me. Check the records please. Best! Brian Tinsley
My husband missed a call from the people who hire in the Denver area. The number didn’t show up in the call log and the voice mail cut off. How can we contact them?
I live in Florida and have been working for Amazon Flex for over a year.
It is disappointing that this company does not focus on delivering their orders on time, what matters most to them is gossip, they are always threatening independent drivers with closing their accounts if they use such an automatic, which many use, not iphone, to get blocks. From my own experience it is very difficult to pick up blocks, I have calluses on my fingers and problems in my metacarpals due to the effort I make every day since last year. In all this problem Amazon-Flex are given the right to block your account for a week or as they see fit.
I am a mother and single grandmother of three children, I have to go ahead and pay bills, this kind of work is great for me because I am always aware of my children-grandchildren, of course the Amazon-Flex do not care, they are more interested in disturbing the accounts of those who they want, I wonder, it is worth continuing in this fight, I do not think so, but while I find something better than Amazon-Flex, I must continue working. I want to find a more respectful company , more focused on moving forward all the production, leaving in peace the workers who do their jobs as best they can, without restrictions, without closing accounts because if, without being threatening, valuing all the effort you make to move the company forward, I have to keep supporting these unprofessionals.
Good luck to everyone and hopefully we can find something better than Amazon-Flex.
Definitely, it is not the only company in the world, we can help others to excel in their productions.
I signed up for a 3 hour block for Amazon Flex deliveries. My route was an hour late being loaded due to 1. a large quantity of drivers loading at the same time and 2. A power outage at the pick up station. I loaded 75 minutes after my scheduled loading time. The route had 130 driving miles plus 18 parcels. The entire time frame was 6 1/2 hours. Amazon flex will not do anything to compensate me for the additional time. They simply pass the buck ‘call support, support says send an email, email is bounced back as no-reply. Looking for answers.
I signed up to deliver but since I live in one state about five miles from the nearest big city but it keeps giving me offers from the nearest big city in my state which is over 100 miles away I tried to call but kept getting switched around to the wrong people and ended up being told to email amazon so they are going to get emailed constantly every five mins until I get this corrected
well did you try to concat the dsp manager or dispatcher mike ?
I was a customer. Note I said WAS. I had fine service from Amazon for the last number of years when my deliveries were with USPS, UPS and FedEx. Suddenly this fall that was changed to Amazon Flex. The drivers had no idea of the city and from what I could see on the tracking I was provided they back tracked repeatedly. They told me my package would be delivered on a Saturday, that never happened. The next morning I got email saying it would be delivered that day. Well the truck and very addled driver showed up mid morning. After he rummaged thru the truck and bins for 15 minutes he gave up and said it would show up after he made other deliveries. I asked him if he would be back that day and he assured me he would. That too never happened although I did see the truck go down our street later and then leave. On Monday morning I get another email saying my item would be delivered that day, day three had to be the charm. Good thing I did not need this over the weekend. So I hung around home all day and watched the on line routing, again lots of backtracking, but finally I was told I was next. Funny thing I had been told that twice on Sunday. Late afternoon I finally saw the truck coming down our street and I went out and hailed the driver down. He had my package in his hand, must have been the last one on the truck. So for now I will not be shopping Amazon until I can be assured my purchases will be delivered on time.
Question, looking to join Amazon Flex for extra cash around the holidays. If I choose my city, can I narrow it down to a certain area or zip code in that city that I am available to deliver in? Its a big city and its too far to travel to most areas.
Call Amazon and tell them you want to opt out of the flex delivery program.
Thank you Rick 101 for the suggestion. I had been thinking of doing this but figured such a large company would tell me that it is just that way and to live with it. I was pleasantly surprised when a woman named Chelsea took all my info and informed me I would be receiving deliveries by other than the local Amazon Flex contractor. Unfortunately it will take up to 3 weeks for this to go into effect. Not trusting the Flex company here I will simply place any orders thru a company other than Amazon. I know I will probably pay more but at least I will get my items and get them on time. As I type this I see the Flex driver go past my house twice (we live in a cul de sac) so apparently they are lost again, just as they appeared to be yesterday.
As a Prime customer, I thought the Amazon Flex delivery service was nice because I received a package on a Sunday yesterday along with a photo of where they left the package.
I said “thought” because today I was notified of a package that was delivered to me along with a picture of where they left it. The problem is that the location of where it was left at the door is NOT my door! I called Amazon right away and they sent a replacement.
I then called Amazon Flex support (which is how I ended up on this page looking for a number to call them) to complain about their driver, and was hoping they could contact the driver real quick so they could go get my package from where they left it and bring it to me.
As I was on the phone with Flex support, I saw the replacement made by Amazon was NOT what was supposedly delivered today. It was the same item as another item in my total order. I’m glad I had Flex support on the line when I saw that. She cancelled the replacement, but then had to transfer me right back to an Amazon rep to create a new replacement order. After all was said and done, the replacement for the correct item should be here tomorrow.
The headache, my stress, the lost money for Amazon, and the free merchandise to whomever lives at the location the package was left at, was all caused by one incompetent driver who did not physically locate the correct address of where the delivery was suppose to be made. I know it’s a very busy and hectic time of year, but that is no excuse. And really I can’t think of an acceptable one in regard to this mistake. Fingers crossed tomorrow goes smoother than today, otherwise I may never do business with Amazon again.
You get paid the same if your 3 hour block is finished in 2 hours or in 4 hours.
Heads up, I personally have run into several scenarios where the app sent me to the wrong address for a delivery. I would love to say I’m certain I have caught that every time, but I honestly can’t be 100% sure that I have. And there is no way for the support to call us and tell us (I have no idea why not, but they don’t have the ability), so there really isn’t any way for us to know if we’ve fallen for that outside of the client contacting the warehouse and getting a replacement sent.
Thanks for giving some insight as to how the delivery system works. I suppose if the app tells you the address to deliver to, that’s where you deliver.
But wouldn’t a driver look at the address from the app and also the shipping label on the package (assuming the correct address is on the shipping label. “assuming” because I am going off of memory since I wrapped the Amazon boxes the gifts I bought were delivered in and can’t check the shipping label) and think “Wait a minute” and then contact their support and tell them there is an address mix-up?
By the way, I did receive a replacement the next day, so this was resolved. 🙂
I registred myself and got a background check. After passed Amazon flex suspended my account and infomed me by email that i have another accont created. Once send them email back they keep saying that my email is not recognised and they dont have it register as a user of Amazon flex…. how? if they already register me there and sent another email by using exacly same email adress…
Yeah, that doesn’t work. I have called them 5 times to tell them I want out of the Flex program. They refuse. So today yesterday when I got the notice that my order AGAIN was coming via Flex I informed them that I would consider it trespassing and call the sheriff if they stepped foot on my property. I REFUSE to deal with Flex. They are incompetent, lazy, and stupid.
We have an unlimited mile service contract available to Flex delivery drivers. (many people refer to as an extended warranty) Through American Auto Shield, Look us up at keyvr.com, Key Vehicle Resources, we can issue coverage in every state except CA. You are going to put a few extra miles on your car, let us cover the repairs. Make sure you tell the agent you are a Flex driver. 866.386.0133
I work for flex and I need to change the email my account is associated with it. What is the correct steps to ensure this is done the right way!
I was approvedto work with amazon Flex in New York. I now Relocated to Reading, Pensylvania. how I can transfer my information to work in Pensylvania?
I was just looking at my activity hub and it says I am at risk for a
couple of different things. In particular, on-time arrivals and delivery
completion. I have documented and spoken to support people about the
issues I have encountered which were unavoidable. I was told that
information was documented so I don’t understand why I am considered
at-risk. Also, it is unrealistic to give someone multiple stops with many
packages and expect them to complete them in 2 hours. That is ridiculous.
Your people need to do a better job of scheduling the required amount of
delivery time. I have had one undelivered package. Please have someone
contact me directly on my telephone to discuss this issue. Email is also
okay but I would prefer to speak to a live person.
I don’t think the support reps are actually documenting my calls. Support is poor and has not been able to resolve issues on occassion. I am very unhappy about all these issues. I should not be penalized for issues I have no control over, and Yes, I have called support while in transit.