Document

Amazon Flex Support: How to Contact Amazon Customer Service, Fast

By: // Updated: November 25, 2020

Home » Delivery » Package

Tagged in:

Being an Amazon Flex driver means running into your fair share of problems. This post covers how to contact Amazon Flex support when you have an issue.


Disclosure: Ridester.com is supported by our users. We may recieve compensation from the companies whose products we write about, test, or review. We are independently owned and the opinions expressed here are our own. Please refer to our Affiliate Disclosure for more information.


Amazon’s bread and butter is the ability to deliver packages in a timely manner without compromising the high quality of service. They do this through a huge network of independent contractors with a service called Amazon Flex.

For this to happen, delivery drivers need to have around-the-clock access to Amazon Flex support to solve any issues that may arise. Dealing with customer support can sometimes be a nightmare. Amazon combats this by providing various ways for independent contractors to immediately contact support — regardless of the situation.

You’re in the right place if you have a problem with your Amazon Flex driver account or a current delivery. We’ve laid out every way you can contact driver support to quickly resolve your issue — whatever it may be.

This article will go through the fastest ways to contact support and get your issues resolved fast. Now, let’s jump right in.


Jump to:


How to Contact Amazon Flex Support

Let’s start with the contact information for Amazon Flex support. You can contact driver support by email, calling through the app, or directly calling the driver support hotline:

  • Email support: amazonflex-support@amazon.com
  • In-app telephone support: Tap the question mark in the top right corner of your app, select “Request call from support,” and an Amazon employee will call you within 30 seconds
  • Direct phone number: (877) 212-6150 or (888) 281-6901

Which one you choose will depend on the nature of your problem, which we dive into in the next section.

It’s inevitable that you’ll run into issues along the way — it’s the nature of the delivery business. What’s important is that you contact support as soon as possible if there are any circumstances that prevent you from delivering your package on time or doing your job to the best of your ability.

Email Support

amazonflex-support@amazon.com

If you need to contact Flex app customer support outside of route issues, your first stop is email. Sending an email will result in a canned response and no real help from Amazon.

Your second, third, fourth, and fifth time emailing support will likely result in the same frustration. If you find yourself in this situation, you have to stick to your guns and keep emailing until you’re lucky enough to find a support agent who actually reads your email and is willing to help.

Appealing Issues

Canned responses are among the most frustrating part of dealing with Amazon Flex support — especially in regard to complaint emails.

Every Flexer dreads seeing one of the infamous “package not received” emails. We know we delivered the package. We took the picture. What more can we do? Without further information such as which package wasn’t received, there’s no way to appeal a “Package not received” complaint. Porch bandits may be at fault. During the holiday shopping season, this issue only gets worse.

As a Flex driver, you have the option of returning a package if you feel that it is not safe to leave at the physical address. However, if this is done too often, you’ll receive another obnoxious email from the help center about conducting too many returns.

A Flex driver’s best defense against complaints is to keep records. If you have an especially troublesome route, keep notes and if a complaint arises, appeal it with a detailed account of what happened. Make sure to provide dates, times, and a detailed description of the issue. These will all help in removing a bad mark against your account.

How to Contact Amazon Customer Service, Fast

Appealing Deactivation

Unfortunately, there are many reasons you may be removed from the Amazon Flex program.

First, take every precaution to prevent deactivation in the first place. Here are a few things we recommend :

  • Don’t transfer packages
  • Don’t perform questionable deliveries
  • Don’t deliver after 9:00 p.m.
  • Don’t miss a delivery block
  • Always make sure to give up outside the 45-minute delivery window

Deactivations run a few weeks behind the termination-related incident. The email you receive is vague and may leave you wondering what you’ve done. Here’s what to do if your Amazon Flex account is deactivated.

Your best course of action is to reply asking for information related to the grounds they used to terminate your contract as a delivery partner. It is important that you remain professional and level-headed when dealing with deactivation.

The next step is to fill out an appeal.

Appealing deactivation can be a lengthy and sometimes unsuccessful process; other times it’s managed quickly. Good record keeping is always your best defense. A strong case against deactivation is made up of dates and accurate information regarding all issues that take place while making deliveries.

Unfortunately, sometimes you appeal deactivation and the decision will remain unchanged. If this is the case, you may be unable to re-join the Amazon Flex network.

Telephone Support

Calling From the App

When making deliveries, telephone support is necessary but not always helpful.

When you call support, the support agent can see your location in real-time and knows the delivery you’re on. The agent’s ability to see your location can be helpful at times, but they’re not perfect. They may try to give you directions to the address but all you see is an open field. Other agents may listen for a minute and tell you to mark the package undeliverable and return it to the DC.

Agent support representatives are most helpful when dealing with issues regarding packages and app problems. If you’re on the road and discover you have an extra package that won’t scan into the app, a quick call to support easily solves this problem.

Amazon Flex agents can mark a package as delivered if your app glitched and returned you to a delivery you’ve already made. This is a quick process, so call the Flex support phone number if you run into this issue.

If you’re in a gated neighborhood or secured facility, Amazon Flex support can supply you with an access code provided from previous deliveries to the location. But if the codes don’t work, you may have to mark the package as undeliverable.

You may be able to fix many delivery issues yourself. For example, Amazon Flex drivers can text customers right from their phone — something support cannot do. On most delivery labels, the customer’s phone number is below the first barcode and above the QR codes.

Calling Direct

There are two Amazon Flex support phone numbers: (877) 212-6150 and (888) 281-6901. Make sure to save these numbers in your contacts — you’ll need them if your Amazon Flex app breaks while on a delivery.

Last year Amazon sent emails to all Amazon Flex drivers stating that phone contact is only for delivery-related issues. Amazon seems to have backed off on this matter though — Flexers can call support for any reason related to the Flex program.


Pro tip: Check out our Amazon Flex guides for additional information about the problem you’re having:


6 Issues Amazon Flex Support Can Solve

Let’s take a look at common problems Amazon drivers face so you know how you can get in contact with support.

1. Delivery Problem or Difficult Situation

Bad traffic, inclement weather, or car trouble are just a few reasons that could prevent you from delivering an order on time. Pretty much anything that substantially slows your delivery time and puts you behind is a justifiable reason to contact support.

Amazon Flex support may be able to address your problem and give you assistance, however, this isn’t always the case. At the very least, Amazon’s support will have your call on record to show that you were actively trying to resolve the issue as it was occurring. This may come in handy later if you ever have to dispute a blemish on your delivery account.

How to contact: Since your matter is likely urgent, tap the question mark in the top right corner of the app and a customer service representative will call you within 30 seconds.

2. App Isn’t Working

Gig economy apps like Uber, Lyft, and Postmates will occasionally act buggy and won’t work properly. The Amazon Flex app is no different.

Bugs within your iPhone or Android phone delivery app cause headaches and frustrations, especially if they’re interrupting the flow of your deliveries. Contact Amazon support if your app is freezing or you’re unable to properly report delivery details. Like every problem related to a delivery, it’s best to notify them as soon as possible so they have your inquiry on record.

How to contact: You can call the direct Amazon support phone line since your delivery app is part of the issue.

3. Delivery Logistics Don’t Make Sense

Occasionally you’ll be given an assignment during your delivery block that’s nearly impossible to complete on time. Instead of trying to make the impossible happen, reach out to customer support and let them know your delivery circumstances.

Let’s say you’re on the clock and you receive a new delivery that’s all the way across town. There’s no way you’re going to drive 15 miles in less than 10 minutes to arrive at the delivery partner pickup location for your delivery. This error can be caused by either a glitch in the app or limited Amazon driver availability in the area.

You shouldn’t be punished for this anomaly if you’re late for your assignment. That’s why it’s best to contact support and let them know what you’re dealing with.

How to contact: It’s best to go through the in-app support function when you have issues with current delivery assignments.

4. Changing Your Delivery Region

It’s imperative that you contact customer support if you ever decide to move and would still like to work for Amazon Flex. This will require an update in the system so you can start receiving assignments in your new region.

If you don’t update your account, you risk receiving assignments from your former region which can tarnish your Amazon Flex driver reputation.

You’ll first need to notify Amazon of your new preferred region. Part of this process also includes clearing your calendar so you don’t continue to receive deliveries. After you contact Amazon, they’ll update your preferences and you’ll begin receiving assignments in your new location.

How to contact: You’ll need to send an email to Amazon to begin this process: amazonflex-support@amazon.com.

5. Account Is Temporarily Disabled

Hopefully, you never encounter the dreaded “Account Temporarily Disabled” notification. You’ll need to get in contact with Amazon support directly if you ever receive an email saying you’re locked out of your account.

Amazon account deactivations can occur for myriad reasons. You could miss a delivery, deliver a package after 9:00 p.m., or have a high number of late deliveries. These are only a few reasons — the list goes on.

Amazon support will deactivate your account and then send you an email notification. The email is quite general and doesn’t go into detail as to why your account was deactivated.

Since you’re locked out of your account, you’ll need to reply directly to the email that was sent to you from Amazon. From there, you can take the appropriate steps to get your account up and running again.

How to contact: Reply directly to the email that Amazon sent you.

6. Questions About a Current Delivery

Amazon support makes itself available through the Flex app if you ever have a question about a current delivery. You can quickly contact support and ask any questions that will help you successfully complete the delivery on time.

You can either run into issues while navigating to the Amazon warehouse or while on the road delivering a package. For example, let’s say you think you’re at the delivery address but you can’t seem to locate the residence. In this case, you can reach out to support and they can provide some assistance.

How to contact: All questions regarding current deliveries should be addressed through the in-app contact feature.


Customer Support for Amazon Flex Customers

We’ve covered all of the ways Amazon Flex drivers can contact support, but what about if you’re an Amazon customer? Amazon gives customers two ways to contact customer support — online chat or by phone.

The online chat feature and customer support phone line can both be found at Amazon’s Contact Us page. From there you can choose which route you want to take depending on your issue.

Amazon is a business that has its hands across many services and industries. Instead of having separate portals for different types of customer service, Amazon simplifies the process by providing one point of contact.

That means you can use the link above and won’t have to go searching Google for different points of contact. You can use the same customer support for your Prime Now one-hour delivery services, Amazon Fresh order from Whole Foods, and more.

Issues that tend to come up revolve around missing packages, late package deliveries, or damaged packages.

A helpful first step is to check out our guide to missing Amazon packages if this is what your issue is. You can also go directly to Amazon’s site if you have a missing package that shows as delivered.

Amazon Prime Support

Prime members receive free two-day shipping on most Amazon items, as well as access to services like Prime Music and Prime Video. You can stream more TV shows than you’d ever have time to watch, listen to thousands of songs, and get fast shipping on everything from bath essentials to home improvement products to Android phones. Just take a look at the Amazon home page to see the vast array of products available.

If you have questions about your Amazon Prime account, including inquiries related to your gift card balance, credit card information, order information, or you need to cancel items, you can reach out to Amazon Prime support.

You’ll be able to speak to a representative on the phone or receive online help via live chat, as well as access various help topics. Don’t worry — wait times are generally quite short due to the number of support representatives that Amazon employs.

Amazon Device Support

If you read Kindle books or have an Amazon Echo in your vehicle, then you’re using an Amazon device. While these devices generally work without any problems, you may occasionally find yourself needing support.

To get help with using your Amazon device, visit this page and click on “Devices.”

Amazon Seller Support

Being a third-party seller on Amazon can be an excellent business. You get to leverage Amazon’s large marketplace while having the freedom to work for yourself. Sometimes, however, you may run into issues with your account and need some assistance. You can visit this page to contact Amazon Seller support.

Amazon Web Services Support

Amazon Web Services (AWS) has made cloud computing cheaper and more readily available than ever before. While you’re presumably comfortable with tech if you’re using AWS, you may still need support from time to time. To get help with AWS, visit this page. Note that you’ll need to sign in to your AWS account to access this page.

Zappos Support

You may not have known, but Amazon actually owns Zappos. It’s fitting, since Amazon.com, Inc., has always prided themselves on their customer service and Zappos is also a very customer-centric company. To contact Zappos support, visit this page or call 1-800-927-7671.


There’s Always Help on Standby

Amazon customer support is always on standby for any questions or issues you may have — whether you’re a Flex driver completing a delivery or a patient customer awaiting the arrival of your package.

You can contact Amazon support through the delivery app, direct phone number, or by email — whichever works best for you. Remember, you should utilize different contact channels depending on the nature problem in order to receive prompt service.

Now you know there’s always an Amazon employee who can lend a helping hand to resolve your problems and get you on your way. Head to Amazon’s FAQ page if you have any additional questions.

74 thoughts on “Amazon Flex Support: How to Contact Amazon Customer Service, Fast”

  1. hiya i signed up for amazon flex over a weeek ago, i rang up on monday and they said someone will ring me but they haven’t i just real want to start as soon as possible as im not in work at the moment, so please if you get a chance someone could ring me to clarify how it all works thank you.
    Alfie

    Reply
  2. hiya i signed up for amazon flex over a weeek ago, i rang up on monday and they said someone will ring me but they haven’t i just real want to start as soon as possible as im not in work at the moment, so please if you get a chance someone could ring me to clarify how it all works thank you.
    Alfie

    Reply
  3. On Saturday I was doing the restaurant deliveries and was scheduled from 800-100pm. I had ONE delivery and the rest of time I waited. About an hour after my last delivery the app informed to go and wait and another location. When I was in route I received another request that said go back to where I was originally assigned. I turned around and headed back however when I arrived it then said to head out again to a new spot. I called support and informed of the problem and asked them what should I do . Support informed it was an app issue and that to stay where I was and wait for further deliveries. This was a first time I had a problem like this with the app and it was very weird. The bottom line always call support and ask them for any problem resolution to cover your tail. Amazon has many drivers in Los Angeles and will deactivate you for whatever reason unless an issue is reported.

    Reply
  4. On Saturday I was doing the restaurant deliveries and was scheduled from 800-100pm. I had ONE delivery and the rest of time I waited. About an hour after my last delivery the app informed to go and wait and another location. When I was in route I received another request that said go back to where I was originally assigned. I turned around and headed back however when I arrived it then said to head out again to a new spot. I called support and informed of the problem and asked them what should I do . Support informed it was an app issue and that to stay where I was and wait for further deliveries. This was a first time I had a problem like this with the app and it was very weird. The bottom line always call support and ask them for any problem resolution to cover your tail. Amazon has many drivers in Los Angeles and will deactivate you for whatever reason unless an issue is reported.

    Reply
  5. LOL – this job is crazy. The app tells me to drive around in circles and to turn left where only right turn is permitted. Then sometimes I just hang out for an hour and get paid to listen to music in my car.

    Reply
  6. LOL – this job is crazy. The app tells me to drive around in circles and to turn left where only right turn is permitted. Then sometimes I just hang out for an hour and get paid to listen to music in my car.

    Reply
  7. Very good information unfortunately Amazon Flex does not work as perfectly as described in my case the account was canceled because a client did not receive a package the most amazing of all is that I did not deliver that package on 11 / 19/2017 my account was suspended by Amazon mistake the next day 11/20 I received an email that a client did not receive a package thing that is impossible my account was suspended, until today I tried to appeal Amazon keeps saying that it is my fault Unbelievable there must be some way to appeal to a higher level someone who listens and knows what to do it for mistakes like these Amazon have canceled the accounts and there is no way to fix it someone can tell me how to appeal this decision at a higher level

    Reply
  8. Very good information unfortunately Amazon Flex does not work as perfectly as described in my case the account was canceled because a client did not receive a package the most amazing of all is that I did not deliver that package on 11 / 19/2017 my account was suspended by Amazon mistake the next day 11/20 I received an email that a client did not receive a package thing that is impossible my account was suspended, until today I tried to appeal Amazon keeps saying that it is my fault Unbelievable there must be some way to appeal to a higher level someone who listens and knows what to do it for mistakes like these Amazon have canceled the accounts and there is no way to fix it someone can tell me how to appeal this decision at a higher level

    Reply
  9. The Amazon App keeps telling me “there is a technical problem, or error. Plz check this out so I can go to work tomorrow. Also, I am going to the station to see if someone there can straighten this situation out..

    Reply
  10. Problem with the APP…Today I missed work because the APP keeps telling me CONNECT TO INTERNET. I AM connected to the internet. I can Google, Go to Yahoo and anything else. I need this problem FIXED right away so that there is no more interference with my job.

    Reply
  11. The Amazon App keeps telling me “there is a technical problem, or error. Plz check this out so I can go to work tomorrow. Also, I am going to the station to see if someone there can straighten this situation out..

    Reply
  12. Problem with the APP…Today I missed work because the APP keeps telling me CONNECT TO INTERNET. I AM connected to the internet. I can Google, Go to Yahoo and anything else. I need this problem FIXED right away so that there is no more interference with my job.

    Reply
  13. Hi i am contacting you today because I filled out an application a month ago and I’ve been checking my email since, but it doesn’t tell me if I’m hired or not

    Reply
  14. Hi i am contacting you today because I filled out an application a month ago and I’ve been checking my email since, but it doesn’t tell me if I’m hired or not

    Reply
  15. I have been cleared to be a flex driver over a month ago and still to jobs WHY??? I need to find out how to get the blocks please help.. I mean its the busiest time of the year why have I not received anything Please help need to work

    Reply
  16. I have been cleared to be a flex driver over a month ago and still to jobs WHY??? I need to find out how to get the blocks please help.. I mean its the busiest time of the year why have I not received anything Please help need to work

    Reply
  17. My phone is beeping and I didn’t take any routes there is an error lm at my full time job!! Please help me fix this issue.

    Reply
  18. Not sure why you guys are having so many problems. My Background was clean and the check came back within a week.
    The blocks are far and few, but if you watch the app you can get work. Its a flex job, which means it’s not an everyday 9-5. If you are doing this to pay the bills, its not going to help. If you do it for extra cash then its fine.
    I have no problems with delivering within the allowed time. The trick is the way you organize the packages in your car.
    Sorry you guys are having trouble. I am doing okay in the San Francisco Bay area!

    Reply
  19. Not sure why you guys are having so many problems. My Background was clean and the check came back within a week.
    The blocks are far and few, but if you watch the app you can get work. Its a flex job, which means it’s not an everyday 9-5. If you are doing this to pay the bills, its not going to help. If you do it for extra cash then its fine.
    I have no problems with delivering within the allowed time. The trick is the way you organize the packages in your car.
    Sorry you guys are having trouble. I am doing okay in the San Francisco Bay area!

    Reply
  20. I tried to contact with your support a week I don’t have any results and I’m thinking rap it’s not educate to help at people

    Reply
  21. I am really disappointed to be a contractor with amazon. They do not care about the contractors. I accepted and offer for 3 hours on Wednesday evening 6 – 9 pm. Consider this is a flexible part time job, I have work at the following day. WELL I had to delivery 24 packages that night when It was completed in 4.5 hrs (finished at 10:30pm) It wasn’t 3 hrs as schedule, not only that they paid me the minimum of $18 per 3 hours and then send me and summary report saying that I delivery only 17 on time. HELLO how you excepted to delivery 24 packages in 3 hours, if you do the math it had to be delivery every package in the frame of 7 min each one THAT IS IMPOSSIBLE!!! …. I didn’t had the choice to delivery some packages at the following day; all of them was schedule for the same day. MAYBE if you trained the people in the warehouse to distributor the packages correctly between the drivers, will be better and have more happy people working for you or either offer more decent hours and stop make me feel as a slave. Welcome !!!

    Reply
  22. I am really disappointed to be a contractor with amazon. They do not care about the contractors. I accepted and offer for 3 hours on Wednesday evening 6 – 9 pm. Consider this is a flexible part time job, I have work at the following day. WELL I had to delivery 24 packages that night when It was completed in 4.5 hrs (finished at 10:30pm) It wasn’t 3 hrs as schedule, not only that they paid me the minimum of $18 per 3 hours and then send me and summary report saying that I delivery only 17 on time. HELLO how you excepted to delivery 24 packages in 3 hours, if you do the math it had to be delivery every package in the frame of 7 min each one THAT IS IMPOSSIBLE!!! …. I didn’t had the choice to delivery some packages at the following day; all of them was schedule for the same day. MAYBE if you trained the people in the warehouse to distributor the packages correctly between the drivers, will be better and have more happy people working for you or either offer more decent hours and stop make me feel as a slave. Welcome !!!

    Reply
  23. I have been driving for Amazon Flex for about a month now, but I have not been receiving any offers. The only way I get offers is to check to see if there is any offers available. Some days my app does not show any offers available for that day. When is the best time to check for your personal offers?

    Reply
  24. I have been driving for Amazon Flex for about a month now, but I have not been receiving any offers. The only way I get offers is to check to see if there is any offers available. Some days my app does not show any offers available for that day. When is the best time to check for your personal offers?

    Reply
  25. Hi this is Fnu Beheshta, I applied for amazon flex and my account was approved bud when I went to open the app It tell me that the app doesn’t trusted in this iPhone .
    If you can help me in this situation I will be thankful
    Beheshta

    Reply
  26. Hi this is Fnu Beheshta, I applied for amazon flex and my account was approved bud when I went to open the app It tell me that the app doesn’t trusted in this iPhone .
    If you can help me in this situation I will be thankful
    Beheshta

    Reply
  27. I”v been waiting on my back ground and received a letter and everything was clear, except the dui on my Print out, from 3 years ago. i wanted to inform you that although i got that is wasn’t what it was, i took some meds from my Doctor, and the cop thought i was intoxicated. but did not Register on the Breathalyzer..but my council to me to take at for the same fact that i don’t want my taking my meds on record. so please don’t think i’m some Drunk i’m not. but i still had to take the punishment . so Please don’t hold that against me, i’m a hard worker and i work for the School dist. so my background couldn’t be the bad for them to hire me. i was so happy after i passed everything and looking forward to work with Amazon Flex ..Thanky Ms. Batiste

    Reply
  28. I”v been waiting on my back ground and received a letter and everything was clear, except the dui on my Print out, from 3 years ago. i wanted to inform you that although i got that is wasn’t what it was, i took some meds from my Doctor, and the cop thought i was intoxicated. but did not Register on the Breathalyzer..but my council to me to take at for the same fact that i don’t want my taking my meds on record. so please don’t think i’m some Drunk i’m not. but i still had to take the punishment . so Please don’t hold that against me, i’m a hard worker and i work for the School dist. so my background couldn’t be the bad for them to hire me. i was so happy after i passed everything and looking forward to work with Amazon Flex ..Thanky Ms. Batiste

    Reply
  29. what is the QR code? and where it is located on the containers, by the way i am new driver for Amazon flex. It is possible to have more than one block a day. My wife also signed up, can we have two blocks at same time and in the same area.

    Reply
  30. what is the QR code? and where it is located on the containers, by the way i am new driver for Amazon flex. It is possible to have more than one block a day. My wife also signed up, can we have two blocks at same time and in the same area.

    Reply
  31. Good morning,

    Emman Odum is my name and I registered to Amazon flex since fabuery but I have not done any delivery yet because of my delivery region. I based in Manchester and I have written them Many times to update a new region for me to great Manchester.

    Reply
  32. Good morning,

    Emman Odum is my name and I registered to Amazon flex since fabuery but I have not done any delivery yet because of my delivery region. I based in Manchester and I have written them Many times to update a new region for me to great Manchester.

    Reply
  33. Hi my name is Maria Montano and I worked for Amazon Flex for one day and my SSI worker need a print out of my Net pay PLEASES OR RHEY WILL STOP MY SSI.

    Reply
  34. I can’t log in to Amazon account
    I want to inform you that no one was trying to get to my account
    That was me trying to log into the system please allow me to be able to login to the app thank you

    Reply
  35. I can’t log in to Amazon account
    I want to inform you that no one was trying to get to my account
    That was me trying to log into the system please allow me to be able to login to the app thank you

    Reply
  36. Hi my name is Mike Mcgee and im trying to sign and up for the amazon flex app on the app with my amazon acckunt but its not letring me it says my account has been disable and to contact DSP Manager or the Dispatcher for some reason. What do i need to do

    Reply
  37. Hi my name is Mike Mcgee and im trying to sign and up for the amazon flex app on the app with my amazon acckunt but its not letring me it says my account has been disable and to contact DSP Manager or the Dispatcher for some reason. What do i need to do

    Reply

Leave a Comment