Key Takeaways
- Shipt offers contactless delivery, allowing groceries to be safely left at the customer’s doorstep.
- Customers can choose between drop-off or in-person delivery when placing orders via Shipt.
- Shipt shoppers contact customers if they’re not home for an in-person delivery arrangement.
- Drop-off delivery provides convenience, removing the need for customers to rush home for groceries.
Can Shipt Leave Groceries at Your Door?
Shipt, a delivery service headquartered in Birmingham, Alabama, purchased by the Target Corporation for $550 million, can drop off grocery deliveries at the door when customers aren’t at home.
This contactless delivery is indeed safe, and Shipt shoppers use disinfectant wipes and hand sanitizer.
This is a win for drivers who don’t have to find their customers to make deliveries from grocery stores such as Harris Teeter, Fred Meyer, and Publix.
Drop-off deliveries are also a win for Shipt customers who get a safer, contactless delivery and don’t have to rush home from work, errands, or their kids’ sports practice to meet their Shipt shopper for a delivery.
What if Shipt Customers Are Not Home?
When Shipt customers place a grocery order online or through the Shipt app, they can choose whether they want their order dropped off at their door or delivered in person.
Either way, the customer will get a text message and an email when the delivery is made.
Shipt shoppers whose customers signed up for an in-person delivery but aren’t home for the delivery should give their customers a call to see if a switch to dropping off the order is best.
The Shipt shopper is advised to return the order to the store if the customer still wants an in-person delivery but will be more than about 10 minutes in getting home.
Do I Need to Be Home for Shipt Deliveries?
One of the perks of using Shipt as a grocery delivery service is that you don’t have to be home for deliveries.
Just choose the drop-off delivery option instead of an in-person delivery so your Shipt shopper is notified to drop off your order.
Shipt customers find the drop-off delivery to be convenient.
With drop-off delivery, customers don’t have to rush home from work or find themselves in a panic if they’re stuck in traffic or just want to spend a little extra time at the gym.
Drop-off delivery gives Shipt customers one less time constraint and ensures that when they come home, their grocery delivery will be at their doorstep.
Everything they ordered to make dinner that night, feed the pets, or make coffee in the morning will be waiting on them.
What Happens if a Shipt Shopper is Late?
If a Shipt shopper is late, they are expected to inform the customer, and consistent lateness can lead to deactivation from Shipt.
Orders are considered late if delivered outside the requested time window, such as after 4pm for a 3pm to 4pm window. Late deliveries can occur due to various reasons, including traffic, out-of-stock items, and checkout delays. Shipt shoppers should contact customers about delays and the expected delivery time.
Repeatedly delivering orders late impacts the shopper’s on-time percentage and may result in deactivation from the Shipt platform. Customers are notified via text if their order will be late.
Have you had a late Shipt delivery? What happened and how did the Shopper handle it? Let us know by dropping a comment below!
