Key Takeaways
- Cancel online through Zipcar’s website by navigating to “Account Settings” and submitting a request.
- Phone cancellation available by calling 1-866-494-7227 and following prompts to close your account.
- Use donotpay.com for an alternative cancellation method by entering Zipcar into the service field.
- Be aware of common issues like vehicle cleanliness and reservation problems when considering cancellation.
How to Cancel a Zipcar Membership
1. Cancel Zipcar Membership Online
Your first option for canceling your Zipcar membership is to use the company’s website. You can do this in three simple steps:
Step One
Sign in to your Zipcar account. Go to zipcar.com and enter your username and password, then click the green “Sign in” button.
Step Two
From the dropdown menu, select “Account Settings & Information.” This will open a second dropdown menu from which you must select “Close My Account.”
Step Three
Click on “Submit a Request.” By clicking “Submit a Request,” you are sending your cancellation request form to Zipcar.
2. Cancel Zipcar Membership by Phone
Your second option for canceling your Zipcar membership is to call Zipcar and request to cancel your account.
This step takes a bit longer than canceling on the website but may be the best option for you if you prefer to cancel by speaking with a customer service representative via phone calls.
You will also need to use the cancel by phone option to close a membership with multiple admins.
Step One
Call Zipcar’s customer service number at 1-866-494-7227.
Step Two
When prompted, press “1” to indicate that you are a current Zipcar member.
Step Three
On your keypad, enter the phone number associated with your Zipcar account.
Step Four
When prompted, enter your date of birth using your keypad. You should enter your date of birth using the MMDDYYYY format. For example, if your birthday is March 22, 1991, you would enter 03221991.
Step Five
Wait for a Zipcar customer service representative to answer your call.
Step Six
Answer the verification questions asked by the Zipcar customer service representative. You will likely be asked for personal details, specifically your email address and answers to your account security questions.
Step Seven
Tell the Zipcar customer service representative that you want to cancel your account.
The representative will likely ask you several times if you are sure you wish to cancel your account. They may even offer you perks for keeping your account open, like a free month of Zipcar.
If you are sure that you want to cancel your Zipcar membership, repeat your desire to cancel each time the customer service representative asks you.
Step Eight
Once your account is closed, the Zipcar customer service representative will verbally state that your membership has been canceled. They will also follow up with a confirmation email you should retain for your records if Zipcar accidentally charges you later.
3. Cancel Zipcar Membership by Donotpay.com
In addition to the two options provided by Zipcar, you can use Donotpay.com to cancel Zipcar memberships by following the below instructions.
Step One
On your web browser, navigate to donotpay.com.
Step Two
Select “Find Hidden Money” at the top of the page.
Step Three
Enter Zipcar into the service field.
Once your membership is canceled, you will receive a confirmation from donotpay.com.
Common Problems with Zipcar Memberships
People cancel their Zipcar subscription for a variety of reasons. It may be that you simply no longer need the service. However, some Zipcar members cancel because of problems with Zipcar.
One of the most common problems members have with Zipcar is the cleanliness of vehicles.
Because their fleet is accessed by many users each day, it is not uncommon to find a dirty zip car when you unlock it.
You can call Zipcar’s customer service line to report issues with vehicle cleanliness.
Another problem members experience with Zipcar is not having a gas card in the vehicle.
You should be able to refuel using gas cards provided by Zipcar since membership includes gas.
However, sometimes gas cards are taken by other users and are not available when you need fuel.
It’s important to note that Zipcar will not refund you for the cost of that purchase if you pay for gas using your card.
Many users report problems with automobile reservations and availability with Zipcar as well.
While you might have reserved a vehicle for noon, if the previous user does not return the car by this time, it will not be available for you.
Availability also becomes an issue when cars break down.
While Zipcar should inform you in advance about breakdowns or maintenance issues, not getting such advance notice is a common complaint of members of the platform.
Finally, some Zipcar members have trouble unlocking their vehicles.
Once you’ve reserved a vehicle for a particular time, you should be able to unlock it using the Zipcar app for Android or iPhone.
But, some members have reported trouble doing this, even when their reservations are valid.
If you ever have difficulty unlocking a Zipcar using mobile devices, you should contact Zipcar customer service to help you fix the issue.
Tips to Keep in Mind When Cancelling Zipcar Memberships
If you are planning to cancel your Zipcar membership, there are a few important things to note:
- If there are any outstanding tolls, parking violation fees, moving violation fees, or other potential driving charges, they will all be charged to the credit card on file once received. These fees will be charged regardless of whether or not the membership has been canceled.
- Any balance remaining on your account will be credited to the credit card associated with your membership when the account is closed.
- After the first 30 days of your membership, damage waiver fees and membership fees cannot be refunded. However, if you cancel within the first 30 days, once your account closure request is approved, the membership fee will be refunded.
- All drivers on your existing account will be closed when you cancel your membership. Suppose you only want to remove additional drivers and do not want to cancel your membership. In that case, you can do so by navigating to the “Account Settings and Information” section of the Zipcar website or by calling Zipcar and requesting to remove additional drivers.
- When you submit your cancellation request, your account will close by the end of the day.
Wrapping Up
Zipcar is a valuable service for those who need a car but do not have easy access to one.
If you no longer need Zipcar, or if you’ve experienced issues with your membership, it may be time to cancel.
You have three handy options for canceling your membership: on the web, by phone, or by using donotpay.com.
However, you choose to cancel your membership, keep in mind the cancellation timeline and any fees you may incur after canceling your membership.
And remember, if you experience any issues with cancellation, you can always call Zipcar’s customer service phone number at 1-866-494-7227 for help.
